"Out Of Towner Jerked Around With Recall"
08-18-2017
The day before I was to return home from my vacation I noticed a transmission leak. A minor repair was made by the device department but it was noted that there was a new recall on the truck and they were concerned about me driving it. The truck was brought in on a Friday but the part would not be in until Tuesday. I delayed my return and told them to fix it. The service tech was aware of my need to leave asap because I needed to return home. Tuesday morning I called and was told the part was in. I called repeatedly through out the day and was given later and later finish times until I was finally told it would not be done that day despite knowing my need to return home. The next day I called at 1:30 and was told it was done but just needed a test drive. After receiving no call to tell me it was finished, I called at 4 and was told my service tech was at lunch but the truck was just now getting the part installed. I told them no more jerking me around. I wanted it at 5. I tried to get a service manager who wasnt there and they didnt know when she would return. I tried to talk to the manager of the dealership and was told he quit last week. Finally my sister who has worked several years as a service tech at another dealer, called and then they decided it was finished. We all know warranty work is done last but this was the ultimate in bad customer service.
"Excellent Dealer"
Excellent service. Very attentive customer service in the dealership.
"The Best Dealer!"
Oscar and rick are the best super helpful! Awesome customer service! My whole family come here to buy cars!
"Service And Repair"
Excellent service. Very attentive customer service in the dealership.
"Louie Has Helped All My Family Members To Get Car"
Louie is great at customer service and not just a salesman but a great friend. He treats you as if he knows you from a long time. He made me feel welcome and explain himself very well. The dealer overall was great and fast with all the process and paperwork. I do recommend his dealer they have the best service.
"Louie Has Helped All My Family Members To Get Car"
Louie is great at customer service and not just a salesman but a great friend. He treats you as if he knows you from a long time. He made me feel welcome and explain himself very well. The dealer overall was great and fast with all the process and paperwork. I do recommend his dealer they have the best service.
"Great Customer"
David, and Eric were amazing I would recommend anyone looking for a new car to come here their service was beyond amazing everyone was very helpful and friendly
"General Manager"
After emailing back and forth, we agreed on the price. The process of going in and actually paying for it was Fast and easy. But they do try to up sell you everything from floor mats to extended warranty.
"Great Deal"
Jaime called me and gave what was emailed to me for out the door. I got lots of emails and calls on price of the Nissan Rogue. All I wanted was the OTD price and finally got what I wanted to pay. At first was told had to finance with Nissan but Jaime fixed it so I could use my financing. After doing paper work getting the car was very slow but other than that liked talking to the staff.
"Very Patient And Great Service"
Marco was my sales guy and he was so patient and explored all possible options with me. Had a few minor snags throughout the process with my credit but they pulled through and did a great job to accommodate me. Thank you guys!
"Buying A Frontier Pickup"
Our salesman Ryan made the buying easy. No pressure, just good info and a friendly helpful attitude. Damien in finance answered all our questions and took care of the paperwork in a timely manner. First time to buy a Nissan product. Glad I picked Stadium Nissan to buy my truck!
"One Of The Best Dealer!"
I drove over 100 miles to this dealership and I dont regret it l! Walking out with a car and I love it! Everyone in there was amazing! Thank you!:)
"Easy. Professional. No Hassle"
I found a car that I wanted online located at Stadium Nissan. Since I had already secured financing, I intended to check the car out, and let my bank handle the rest. I had a few back and forths via email with Erica who assisted me with info I needed, and then scheduled a time for me to come and look at the car. Erica referred me to Ryan, as this was her day off (amazing that she helped me even though she was not at work) Ryan was able to assist me 5mins after I arrived. He immediately took me on a test drive and gave me details about the car. I inquired about financing with Nissan, and he looked into what offers were available - which was $750 cash back. We ran the numbers, and even though the interest was higher with Nissan, I still came out ahead with the cash-back offer (which I used for the downpayment.) Although the day went a different direction than I anticipated, I am happy that I made the drive to Stadium Nissan - it was one of the easiest car-buying experiences Ive ever had...I would definitely refer them to anyone in the market for a Nissan automobile.
"I Bought A New Car I Thank The People That Help Me"
I didnt get what I came for, but I got another car that I really like and enjoy and I got a great service
"Stadium Nissan"
Ask for Andy in sales... he was awesome! Omar in finance was nice, funny and fast. All the things you want when spending lots of money lol!
"Best Car Buying Exoerience. Ever."
Damien was very responsive from the beginning. They didnt pressure us and just followed up occasionally. After over a month we weighed different options and dealerships. Stadium was the best and most up front. No games. Tyler was very nice as well. Great team.
"Great Experience"
Charlie made it fast and easy to get exactly what I was looking for. It was a great experience.
"Thank You"
Excellent knowledgeabit their products and service
"Easy To Deal With"
Very easy to deal with, I was pleased with the way the buying process went
"Highly Recommended"
I was initially purchasing a Honda CR-V through Honda, but they were not being very reasonable and accommodating. I was then recommended to go to Stadium Nissan, to get the Rogue, where I was greeted at the door and acquainted with Jessica who was very nice and helpful. The whole car buying process was very smooth. Staff is excellent. I would definitely recommend coming here.
"Excellent Customer Service"
Received excellent customer service.Salesman Albert Montiel went above and beyond.Purchased and drove away in the car I wanted.
"Great Service!!"
I would definitely recommend anyone to purchase a car here. The service was amazing! The salesman and everyone else that helped me was very nice, not pushy, and were trying their best to get me a great deal. Im so glad I went with this place and decided to purchase my first car here.
"Ryan Was Great!"
Ryan was great to do business with! I told him what I wanted and what I didnt want. He made things simple and was very helpful!
"Awful, Awful, Awful Experience."
I went to this dealership to ask about a lease deal for a Nissan Leaf. The price that the sales rep quoted me was higher than what my budget was. So I said to him that this was above my budget. His response was "Perfect, so I can go and eat my breakfast", then he got up and walked past me and back to his breakfast. He just left me there at the desk. I did tell the manager and his response was what I expected the sales rep to do if the price was too high????? I pointed out that this isnt how customers should be treated to which he somewhat agreed. Im still stunned by this treatment. Btw Im writing this from a VW dealership where Im in the process of signing up for an egolf.
"Great Dealership!!"
Found the car on Cars.com and the Sales man from the Dealer contact me ASAP. He worked out all the details with me prior to going to pick up the car. Upon arrival Stadium Nissan associates were very polite and even offered my husband Pizza as we waited. The car I choose was ready when I got there and they kept true to the quoted price on the vehicle I choose. I would highly recommend this dealership to anyone. Great Customer Service.
"Horrible Service. Do Not Take Your Car Here"
12-22-2014
Worst service I have ever received. The service staff was rude, the mechanics did not know what they were doing or did not care.. When I asked to speak to the GM they refused. Do NOT take your car here for service, you will be sorry.
"See Charlie Tuna When You Arrive At Stadium Nissan"
12-09-2014
Charlie took me through the pricess of purchasing a car until I was actually driving it home. He even helped me sync my Iphonr and followed up with a call on the way back to Fresno. Charlie is the best.. Make it easy on yourself and connect with him.. You will very happy you did.
"Nissan Leaf S 2015"
I worked with Joseph and Mike for hours to answer all of my questions and ensure i got the best deal possible and the honest answers to my questions! The integrity at this dealership is priceless, i highly highly recomend saving yourself the headaches it took me to find a reliable place.
"Very Lucky"
I was very happy with my purchase at Stadium Nissan recently purchase a Nissan Altima 2012 that I saw at Cars.com they had it. Took it for a drive test and now its mine :) very happy with it and love it. Love how the dealership was easy i showed them the picture of the car from Cars.com and they brought it up so i can look at it. Very Happy!
"Great Car Buying Expeience"
I received an online quote from their internet manager, dion and bought the car from him the next day. during the transaction a slight problem was created by the finance guy, but the dealership very quickly fixed the situation. we got the car we wanted at the quoted price, and were in and out in about 90 minutes. it would have ben quicker if we hadnt stayed for the fre bq lunch provided on mothers day wekend.
"Great Service Department. Dishonest Sales Staff."
Excellent customer service in the service department. I bought my first Nissan here through the internet department. I felt confident in them to purchase a second car from the regular sales department. They tried to sell me a used 2013 car without disclosing it to me. Also, told me they were getting a car from another dealership to be picked up the next day and then told me the next day they sold it to someone else. Very poor treatment of a previous customer.
"Questionable Advertising Practices"
I recently reviewed a car from this dealer on Cars.com. In the statement the dealer makes about the car there were two claims made that when I checked on the CarFax report were untrue. They stated the car was a "fresh one owner trade-in" and that the car "passed inspection with flying colors". On the car fax it states the car has had three owners and failed, but then passed its emissions test. It just makes me think twice about dealing with someone that doesnt get their facts straight.
"This Place Is Fantastic"
I purchased my 2012 Nissan Altima basically brand new and I love my car. No joke I recommend this Nissan dealership to anyone who is looking for a great car. The service is great and very friendly people working there. Thank you again for my Car WE LOVE IT. ......!
"Example: Great Service, Clean Facilities"
Great spot; straight forward work with you, dont try to sell you something else just what you want. Ask for marcos great man awesome service
"Awefult Internet Director"
Immature Internet Director. I wonder how he got his job. After working with sales in discussion and a test drive, I was passed to Damien Leforbes to review the numbers. Damien Leforbes was rude, more interested in checking his cellphone for personal business, and seemed stressed out during our two minute conversation. I simply walked out. He is incapable of performing his job. Makes me wonder how he got there. I feel sorry for anyone who works under him and for Stadium Nissan of the many sales he personality lost.
"The Best Dealer!!!!!!!!!!!!!!!!!"
This is the BEST dealer i have EVER gone. the sells men Jonathan helped my dreams come true by the way he helped me get a new car my plans were on getting a used car but he showed me some great deals by the way allot of the new cars had 5 years of warranty and he was really patient with me by the way i couldnt decide what car i wanted to get. why is this the best dealer you say because their not like other dealers that rip you off he was sincere with you by the way he wants you to have the BEST car that will SATISFY you with no problems. THANK YOU Jonathan :) Sincerely Manuel Hesiquio
"Never Kept Up To Date"
I was contacted very quickly, but was constantly being shuffled around to different people. Come to find out the vehicle I was interested was already sold! Unless you plan on going in right away after inquiring, then it would probably be a good place and you can deal with the same person. If you go in a different day, youll just get shuffled around.
