"A Happy Return"

Returned to Gary Rome KIA three years after buying a 2014 KIA Soul ! After three years loving the car, loving the company’s service and customer relations skill, my wife and I returned to Scout out a possible trade-in and new 2018 KIA Soul. Salesman Justin and General Manager Dave made the experience even better than the last time. Two days later we drove home a Horizon Blue KIA Soul, equipped the way we preferred at a price nearly identical to the deal we got before. Love the car, the dealership and the people!

"Leasing My 2017 Kia Soul"

My lease experience at Gary Rome Kia of Enfield could not have been better! From the getgo, Mike Robare and I just clicked. I had several questions and he answered all of them with knowledge and patience. On my test drive, he even encouraged me to drive the Soul to my home to ensure that my recumbent trike would fit in the back with the rear seats down as this was one of my greatest concerns. It fit and I am now the proud driver of a cool 2017 Kia Soul. I would recommend Gary Rome Kia of Enfield to one and all. The customer service was the best and I am looking forward to becoming a member of the Gary Rome family.

"Service Sucks"

I dropped my cat off because at timesI wld have trouble starting it. Its a 2012 Kia. They couldnt find an issue but when I called, she was able to ask if it doesnt start on a cold start. (MUST BE A COMMON PROBLEM IF SHE WAS ABLE TO TELL ME THIS). So now they have no loaners and Im placed on a list. 4 weeks later, my car completely dies and still no loaners. They are full of it. Couldnt give me any contact information aside from the service manager, who is also no assistance, to place in a complaint.

"Kia Forte Lease"

Will Morris assisted my family and I in the process of leasing a 2017 Kia Forte. He was extremely kind, patient, and helpful! Although I expected the process to be stressful and long, it was surprisingly smooth and easy. I highly recommend Gary Rome Kia of Enfield!!!

"Purchase Of Our New Kia Soul"

This was, by far, the smoothest new car purchase weve ever had. The salesman (John Bruso) did not high pressure us at all. We knew what we wanted and he found the exact model at a nearby dealer. Our new car (the first time we ever leased one) arrived the next day. After they applied the new Simoniz Glass Coat it looked awesome. He gave us a brief overview of all the "bells-and-whistles" on the Kia Soul. We would highly recommend this salesman to anyone wanting to buy a new car. Thanks John. Tad and Cyndi Blanchard Proud Owners of a New Kia Soul

"Mrs. Mcnamara"

Justin was a perfect match for us as soon as he said hello! He listened to us and our needs and wants. He made us feel like family. We love our new car and would highly recommend Gary Rome Kia! Thanks Justin!! Billy and Michele

"Car Purchase"

The dealership is clean and friendly. Everyone was professional and made sure everything was taken care of so I could pick my car up when I wanted to.

"Wonderful Dealership"

Whenever I need to have a repair done or an inspection done I always go to Gary Rome Kia because the people there are very friendly and competent.

"2011 Kia Sorento Repairs"

I was having an issue with access to the passenger side door on my Sorento. I called Gary Rome Kia to schedule an appointment to have it checked out. I scheduled a day and time that was most convenient for me. I arrived at the service center and was immediately greeted by a service representative who walked me through the repair process from start to finish. I waited in their dedicated room for service customers while the problem was diagnosed. After a short while, the customer service rep came in and told me that the problem I was having was on a recall list and that they would do the repairs for no charge. They not only took care of that issue, they also took care of another recall problem at the same time. The reason I went back to Gary Rome Kia was because of the great service I received during a previous service appointment. They are professional, courteous, and thorough with their repairs. I highly recommend Gary Rome Kia for for any repairs you may need.

"Kia Car"

WAS GREAT FRIST TIME I WILL KEEP THIS SHOP#1 IN MINE

"Review"

Car was serviced for what we asked for, unexpected charges did not appear as they often can when a car is serviced.

"My Sorrento"

I got my car serviced todau for the 2nd time and everything worked out great. Great customer service, they share everything needed with you and what was done. Car comes out clean and nice

"Service"

Service was performed properly & and the staff was courteous.

"Sorento Service At Gary Rome Kia"

Went in for routine service on our Sorento. Very helpful, friendly, courteous people to deal with.

"2nd Purchase - Easy Process"

Found used vehicle with low mileage on-line. Contacted web associate by email, who setup meeting with sales associate for next day. Price was fair so no haggling on either side. Actual in office time less than 1/2 hr total. Enfield Kia great to deal with as long as you do your homework.

"Great Service- As Usual"

Once again I was not disappointed with the service I received with my recent appointment

"Service"

Great overall experience. Nice people. Very clean facility.

"New Car Lease"

Had an excellent buying experience with Mr. John Bruso. Walked in thinking I could only buy something used and walked out leasing a beautiful brand new Kia!

"Friendly And Courteous Service"

When you do not want to be buried in the big mega dealers environment, Gary Rome Kia is the place to service your car. Efficient and affordable=SHWEET.

"2013 Rio"

My overall experience was very good. Staff very friendly. Waiting area comfortable. Car serviced in a timely manner.

"Seal Repair"

You did a great job finding the problem that was a warranty issue during a routine oil change, ordering the part and taking care of the repair as advertised.

"Balicki 2017 Sorrento Lease"

Went in to purchase my current leased vehicle and was shown several options. Ended up turning the leased vehicle in and leasing a 2017 Sorrento. Seemless and a positive experience.

"Recall Service"

Had to bring vehicle in for a recall. Was greeted immediatly when I arrived. Service order was ready. Service was estimaded to take an hour. Was ready in less than 50 minutes including a safety check and wash. Waiting area was pleasent.

"Going Into Another Lease Couldnt Be Easier."

John is once again the best professional to deal with. He is very knowledgeable and kind and makes us feel at ease. He explains everything very well and encourages questions. The entire process was so easy and fast.

"Haley/ Kia Soul"

Everyone at the Gary Rome Kia - enfield location is amazing, I have never had a bad experience. I only come here for my anything that involves my car. Great work you guys, thank you for being amazing.

"I Really Like This Kia Dealer"

Honestly one of the best dealer repair centers I have had the pleasure of dealing with.

"Ms Virginia A Reister"

Whenever I go to Gary Rome KIA I am always treated like family. The people are great and the service is prompt. If anything is found that also needs repair I am always notified of what it is and how much the repair will be. I think that is wonderful.

"Service Oil Change"

Overall my visit was excellant, however back in September I received a call for a complimentary oil change and said it was not time for me to have one as my wife does not put on many miles since our last oil change. I did cal back to the Enfield location where the call came from and asked if it would still be good when for when I call back to make the appt. i was told YES and was told to remind the folks at Kia when I went yesterday for my appt. I was told the had expired and a hundred things going thru my mind when I asked all the questions in the first place. I did receive the oil change a coupon rate which I also had in the car, but I still think Kia should have honored the phone to the Drouin household. I don t know when the world of car buying will wake up when people buy new cars the just the little things down the road whether it one year, 2 or 3 years past of buying the car that the little thing REALLY matter so a customer will be back to buy again or just pass you over.

"Review"

Well done. Car was serviced promptly and service representative explained all services done

"Great Service From The Time You Walk In"

THEY ALWAYS MAKE YOU WELCOMED AT KIA IN CT. AND IM SURE ITS LIKE THIS IN ALL THE DEALERSHIPS AT GARY ROME

"Leasing Experience"

Cannot say enough about the positive experience I had at the Gary Rome Kia dealership in Enfield. It is people like John Bruso who make it worth traveling a little bit further to lease your new vehicle. Ill definitely be back in the future.

"Damaged Tire Replaced Same Day."

Found I had a badly cut rear tire with a very slow air leak. Called for service at 11, got an appointment for 1 the same day and by 2:30 was on my way with a new tire. Courteous people, nice facilities and a hot cup of tea while waiting. Well done.

"Kia Forte Lease"

fair and no pressure salesmen. Great deal and low monthly payments.

"Bjlamp@comcast.net"

This was our first experience coming down to Ct. and we were very pleased. It was for a recall but we found everyone very pleasant,. Thank-you again. Bernie & June Lampron, Hatfield, Ma. Being a recall we never expected them to wash and clean our van ,that was a pleasant suprise.

"I Wont Go Anywhere Else!"

As always you guys just make it easy and painless then make my car look great with a free car wash too!

"Unbelievably Amazing Service!"

I interacted with several employees of Gary Rome Kia and I have to say their dedication to customer service is unparalleled. This wasnt my first time buying a car, and it wasnt my first time having a car repaired (this is two separate visits) and both times i got excellent service. First, i brought my Wifes Kia Sorento in for service after having brought it to the original dealer i bought it from (who shall remain nameless) who gave me poor treatment and an extremely high price. A friend of mine recommended Gary Rome so I decided to give them a shot and they were hundreds of dollars cheaper, and their diagnosis was completely different on top of it. Im fairly certain the other dealer was lying to me, as they are known to do. Long story short, the service was fantastic, quick and reasonably priced and myself and my wife were extremely pleased! Then, I decided to buy my next car there and went for the new Optima and im very pleased with it. Besides it being a great car, my salesman was fantastic and really made the whole process painless. Best experience at a car dealer and service shop ever!

"Truly Exceptional Service!!!"

This dealership provides great Service. Very easy to schedule and in and out very quick with my car washed and vacuumed. The Service Manger Al Fontaine is very professional and is always there for issues or to just lend a helping hand to his employees. Very big asset to the company Keep up the great work!!!

"Great Customer Service; Mike Robaire Is Excellent"

Mike Robaire is an excellent salesman. He goes out of his way to provide you a great experience.

"2008 Optima"

I was able to schedule service on the website and was handled on time and professionally. They had my car repaired and washed inside of 90 minutes!

"They Never Disappoint"

Whether its a brake job or oil change, I have never walked away disappointed in the service and friendly attitude I get when getting anything done. I love the ease of being able to schedule my appointments even months in advance and the reminders I get prior to the date.

"Oil Change"

Great service as always. Love the free 2 yrs of oil changes.

"Car Inspection"

I was purchasing a used 2016 Kia Sorento from a nearby Dodge dealer. Not being from the area, I brought the Sorento to Gary Rome Kia for a mechanical inspection. To my surprise the vehicle had been purchased new at Gary Rome and faithfully serviced there. The front desk clerk shared this with me saying the prior owner faithfully serviced the car at Gary Rome. After the mechanical inspection the clerk shared the findings with me. When I asked how much I owed for the service the clerk said it was a complimentary inspection and there was no charge. When I brought the vehicle back to the Dodge dealer and told them how nice Gary Rome Kia had been to me, my salesman said my experience speaks volumes about Gary Rome. How true. Thanks again to the great people at Gary Rome Kia, they made my day.

"Kia If Enfield"

Staff was very helpful, very good customer experience.

"Kia Service"

Service department is top notch and couldnt be nicer.

"Frank P. Jackson, Customer"

Unfortunately, it took TWO trips down & back to Enfield from Holyoke to finally get the burglar alarm working. The reason being a four-legged critter getting inside part of the engine....chewing up some wires...while keeping warm and storing up some tidbits of food for a future fall/winter day/time. However, THANKS! for a good, well-done repair job on my leased 2015 KIA Optima. Frank P. Jackson

"Great People"

Everyone there, top to bottom, has been wonderful. From my first phone call to set up an appointment to look at cars, all the way through the purchasing process and now into the regular maintenance. I usually try to do my weekend errands early on Saturday mornings and find it very convenient to be able zip in and out for an oil change first thing. Their service department staff is always pleasant, informative and efficient. This is our second purchase from Gary Rome and WONT be our last.

"Repair"

Prompt repair and shuttle. Battery was out of stock but they got one from outside and kept price as quoted.

"Marilyn Amster"

Steve and Richie took great care of my needs and got the car I wanted all set up and looking great ! Thanks a lot guys ! The service dept made sure the car was right mechanically and appearance too !

"My New Kia Sportage"

Great buying experience with John Bruso! I just wish Kia Motors gave a customer loyalty bonus.

"Great Car Buying Experience! Awesome Job."

Thanks to Richie for all his help, he did a great job!