"Didnt Buy But Recommend Salesman"

Nick, salesman, was a nice guy. I would recommend anyone to work with him. Ultimately didnt buy car from dealership nor any dealership.

"Carol Bonaiuto"

Worked with Bill and he was a very patient and helpful person. We will recommend him to all we know for the future car purchases. It was the end of his work day but he still stopped and asked if he could help us. We were very happy with his truth and patiences with us..

"Great Experience At Subaru Bertera Hartford"

We just bought our Subaru Impresa at Bertera Hartford and it was a really great experience. We made an online research to find out about the best option for us and then we decided to go to Bertera. Bill helped us find the best option for us, he is a very kind and expert sales representative who assited us not only choosing the best vehicle but also the best credit option for us.

"Stress Free Experience !!!"

I had a wonderful experience dealing with everyone I encounter at the dealership. I especially had great time with my salesperson Paul Kapij and the finance person.

"Chris Manager Great Guy"

Chris the manager is great great customer service goes all the way

"Mrs. Franklin"

I had the pleasure of working with a salesman by the name of ONeal McDonald. Very kind and respectful salesman. He was VERY helpful which led me to buy a 2015 Subaru Outback. Every Subaru dealer need an ONeal McDonal.

"Do Not Expect Anything From Them"

10-18-2016

Recently I called to the dealership regarding my questions about the car and financing. But the person who was on the call was in real hurry maybe and he was just interested in getting my information. When I tried to ask him my question, before hearing to it, he said OK, thank you. I am very much disappointed the way I was treated.

"Forester Purchase In Hartford!!"

06-23-2016

Had not bought a new car in many years. Bertera made this process extremely pleasant and enjoyable. And Paul West is a phenomenal sale agent - knowledgeable as can be and extremely helpful. I have recommended Bertera to everyone I know.

"Great Experience!"

06-23-2016

It was a pleasurable experience! Nick understood my situation and budget. Saw the car online. It was as represented online.... and Nick made it happen. Thank you Nick, Jose & Tim!

"Worst Place To Buy A Car"

My first time buying a car from a dealer i told them that they sold me a 07 honda civic i test drove the car and told them what had to be fixed they said they would fix it had the the car for a month when i went to pick it up i drove it thinking they fix it and less then a week had the same problem after awhile i ask to see the car fax for the car turns out the car had a salvage title try to talk to jose and he said the car was fine a bunch of times please if you buy a car from there make sure you see the car fax now i dont have the car and still have to pay for it

"Buying!"

John A. was awesome! He made the car buying process wonderful and I truly look forward to recommending John to my family and friends. GREAT experience!!!

"John Albano Help With My Purchase Of A Used Car"

Thanks John for help in making buying a used car a good experience

"Great Customer Service!!!"

John A. Took care of me and spent a lot of time giving me information about what my options were between leasing and financing. He was very knowledgeable and even though I did not purchase a vehicle he was still helpful and if I am going to buy a car, I would go to back to see him.

"Extended Service Plan"

Typical buying experience. Pressure to give them a deposit the first time I visited. I am happy with the used car I purchased hence the delay in writing this. The reason for this review is regarding the extended warranty. Once we negotiated the price for the car I was offered an extended warranty for an additional $25 per month ($2500 total) . I declined the offer as I didnt think it was worth it. After multiple offers (including lowering the interest rate?? and adding payments to the end of the loan) the finance guy said he could do it for $7 per month. That seemed like a reasonable deal so I agreed. When I did get the sale agreement the extended warranty was in fact still $25 per month. I did agree so went ahead with the purchase. This is just a heads up to watch out for this sales tactic that I feel was unprofessional.

"Im Thankful For My Car Salesman"

I know that the title sounds corny, but in the spirit of the Thanksgiving season I wanted to say thanks to the guy who helped me buy my first car. I was referred to Rich Self at Bertera Subaru by my boyfriends mom because she knew I was looking for a car, and Rich helped me buy my first car. I was kinda nervous when I got there but Rich made me feel right at home. I love my new car (well new to me) and I loved the experience I had at Bertera. Thank you so much!!

"I Highly Recommend Bertera In Hartford ."

I love my new 2016 Forester !!!!!! The dealership have a great inventory and my sexy sales man Rich was awesome! I highly recommend this place , i wont buy a car anywhere else. Already told my family and friends about this place, best service ever ;)

"This Place Is Awesome"

I stopped by the dealership a couple of weeks back and was just browsing. While I was there I met a sales guy named Rich who was super friendly and helpful. I told him I was just looking and he respected that, but I did have some questions. Rich was so helpful and knew the Subaru brand inside and out. When I came back after a few days to buy a car, I asked for Rich Self and he he was able to help me buy my first Subaru. I feel like I was treated fairly and made an informed decision because of the help I received from him. When I got home with the new car, my neighbor was asking me all about the all wheel drive and reliability, and I recommended Bertera to him.

"Best Car Buying Experience Ever!!"

I recently closed on the purchase of a new Outback at Bertera, and it was the best car buying experience Ive ever had. This had everything to do with the salesperson that I worked with...Rich Self. From the moment I walked in the door, he greeted me with a smile and guided me effortlessly through what I had always viewed as a wretched process. When I drove off the lot with my car, I not only felt like I got a great deal, but I felt like I had made a friend. Rich actually made this experience fun. Thanks so much!!

"Wonderful!"

Bertera was wondeful! We had a great and honest buying experience with them. We loved working with our salesman, Anthony and we will be life long customers.

"Had A Great Experience"

I was not sure about this car. My Husband and I were just shopping around and we thought let stop in here!!!! Well let me tell you the place was great...Everyone we met was willing to help us with info...However the salesman that really made the deal breaker was John A. He spent time with us, and really made us feel that the cross track that I wanted and did buy was the best for us.. John A was so nice, calm and He really cared about our needs. Yes I will recommend this dealer ship to our friends.

"Really Unprofessional."

Received a call yesterday for 2012 Scion TC and was scheduled for an appointment today at 1:30 PM. We waited for .5 hrs and then the salesman told us that the car has been sold. Completely unacceptable and unprofessional behavior which was not expected from such a big dealership. We will never go back there again nor recommend it either to anyone.

"Unprofessional"

I went to the dealer today 8.14.15 to lease a new suv At first the sales person Ryan was very pleasant and helpful with the process he was very Knowledgeable in the leasing department. After a few negotiations I had a cap as to what my monthly payment should be it seemed if he didnt respect my end of the negotiation and we went back and forth. After I said I said I didnt want to go through with the lease he was very rude and I felt like he basically pushed me out the door by saying "Ill walk you out" as soon as I said I dont want the lease. I will never go back there!!!

"Awesome Experience"

Awesome car buying experience I went here to get an xv crosstrek cause the car that I had wasnt practical anymore for what I needed so I decided to give bertera subaru a try all I can say is everybody there is Freindly and professional so I talked with Anthony Canada he was very friendly,professional and made it an easy car buying experience

"Best Salesman Ever"

I bought my new 2013 Subaru Outback from Bertera Subaru in Hartford and love the car. Thats not why Im writing this review though. I got home after buying my car and realized that the Bluetooth had not been connected. I have less mechanical aptitude than about anybody and knew there was no way I could get the Bluetooth to work. I called Bertera that evening and was connected to Isa Daoud because the salesman who sold me the car had left for the day. Would you believe that Isa arranged to meet me in West Hartford that same evening after the dealership had closed so he could connect my Bluetooth. He must have spent almost half an hour with me. As he explained it to me, he always wants to do his best to help any Bertera Subaru customer who has a problem. Because of that and subsequent conversations and meetings with Isa, I can say without any reservation that Isa is the best car salesperson I have ever encountered. Did I neglect to mention that Isa also has a great personality and knows his cars. If youre thinking about purchasing a car, buy a Subaru at Bertera and make sure that Isa Daoud is your salesperson.

"Bertera Rocks"

What a great experience! I just picked up my 2015 Forester from Bertera in Hartford. Everyone was friendly and helpful. I like a business where you can tell people are happy to work there. Everyone was knowledgeable and willing to do whatever to make sure I was happy. I have always loved Subaru - I am a bit sad that I had to say goodbye to my 2004 Imperza. Driving my new Forester is going to help a great deal! Everyone at Bertera made this a positive experience - I will be back without a doubt!

"Great Deal"

I went to Hartford Subaru all the way from New Jersey to brought Subaru Forester and got it for a very good deal compare to others. I highly recommend Bertera in Hartford for a new Subaru. I love my new Subaru Forester. I like driving comfort and Eyesight feature. My salesperson Issa M Daoud extremely helpful and assisted me well during purchase. Thank You. Appreciate it.

"Terrific Persistent Timely Sales Help"

I did my homework and took a while to make up my mind and Damien listened to me , remained in contact without being pushy, and thoroughly explained vehicle options. In short made it well worth the hour drive from Fairfield. Everyone I encountered at the the dealership was friendly and courteous. The facility was quite clean on both my visits. I would definitely purchase a car here again!

"Best Experience Ever In Buying A Car!!!!!"

Bertera Subaru is the best dealership I have ever worked with. I was driving a car that was a mess and was out of options. Damian, my salesperson, Pam, the finance person, and John the General Manager saved me. They called me, emailed and texted me, and worked out a great deal for me at half the interest rate of my previous car. They were kind, caring, professional, and their follow up has been terrific. There was no high pressure sales -- I walked in and drove off the lot two hours later. I would recommend Bertera to anyone and everyone. They are the best!!!!!

"Love My Forester 2015"

If you want to buy a car at Betera ask for Anthony Canada. Smart and helpful. He cant do enough for you. Sold me a Forester 2015.... first Subaru I have ever owned. Switched from Volvo. Cant be happier. You wont go wrong. JSF

"Great Service, Attractive Sales Area"

I went to Hartford Subaru looking for a used car. Pauli was very helpful and friendly. He showed me two excellent 2014 Subarus, and when I drove them, I was hooked! Yet, I had a friend who recommended the West Springfield shop, and I went there, too. They suggested I could get a 2015 Legacy for the same price, so I was sold on that. Justin from Hartford called me, and offered me a deal I could not refuse. I found out that Justin was a friend of my husbands, so I went back to Hartford. Both Justin and Pauli were very helpful in showing me a 2015 Subaru, and they gave me a very good price. Pauli helped me with the paperwork, and I drove away in a brand new beautiful 2015 Legacy. I am very impressed with both Pauis helpfulness and Justins assistance.

"Best In The Biz - Tyler"

07-29-2014

The best in the biz, if you want to buy a car new or used there is only one man to see; Tyler Landry he helped me find the perfect car I was looking for and was patient as can be. It took me 6 months to make my decision and he was still as helpful as possible. Unlike other dealers he didnt get mad at me for wanting to shop around before making an important decision. Go to him first and you will see him last!

"Make Sure To Ask For Chris Townsend"

07-29-2014

"I love my 2014 Subaru XV Crosstrek Hybrid because: 1. It is interesting and fun to drive based on my 700 miles of driving experience with my new car. After my test drive, I told the Sales Representative that I was in love with the car. Everything is automatic, the ride is pleasant, and the visual field is wide. The wheels charge the battery when I am coasting downhill. When I am driving at a constant speed, both the gasoline engine and the electric motor run the car. When I am driving below 30 mph at a constant speed, the electric motor runs the car. When I am driving uphill, the gasoline engine runs the car. 2. The car is responsive. The car responds very well when I apply steady pressure to the throttle. I obtained improvement after I switched to mid grade (89 Octane). At start-up, I wait for the idle to drop from 2,000 rpm to 1,000 rpm. 3. I get 33 MPG with 87 octane (average for city and highway) - 35 MPG with 89 octane. The 89 octane helps the engine produce a more uniform, simultaneous, and complete combustion of the air and fuel. Utilizing 89 octane is more economical after calculating the difference in price versus the reduction in fuel consumption. 4. The car is nice to look at (it is blue with black accents). 5. It has low emissions. 6. It is comfortable with a practical interior that looks very well. I like the Dealer, Bertera of Hartford - CT, because: 1. The Sales Representative, Chris Townsend, answered all my questions before I bought the car, 2. Chris drove the car to where I work so that I could take the car for a test drive at a time savings for me, 3. Chris answered all my questions after I bought the car, 4. Chris showed me how the features in the car operated, 5. Chris helped me move my things from my trade-in to the new car, 6. Pam processed my paperwork during the purchase of the car very quickly, and 7. Chris cut and pasted my review (about the car and the Dealer) on to this website due to the fact that I have very little free time. Note: after watching the test drive conducted in Iceland on YouTube, I am looking forward to winter driving here in Connecticut. Leigh from Meriden :)"

"Great Service"

07-29-2014

Just bought my first Subaru from here an had a really good experience. Chris was our salesperson and made it enjoyable to buy the car. Also there finance department got us a excellent percent on our financing. If you go to Bertera definitely see Chris.

"Crazy, But Ultimately Terrific Experience"

Found a terrific used 2009 Legacy. Bottom line, is that the price was a fair one. The car was presented well, clean and shiny (not all dealers present like that!) Salesman Chris Townsend was polite and professional. Nice guy. So for the crazy part... when we went to pick up the vehicle,... the battery would not start and the emissions was overdue! This should not have ever happened and the Manager admitted such. So, Chris had the battery replaced on the spot and worked hard to get the emission taken care of. Alls well that ends well.

"Doris Uzanas"

07-29-2014

I was quite pleased with my experience buying a new Subaru from Bertera. Chris Townsend was pleasant, helpful, and clearly hardworking. I would recommend a visit to Bertera if buying a new car. I do hope, however, that the service department is better than some of the reviews Ive just read. I hope I havent made a mistake.

"Bertera Earned Our Repeat Business"

07-29-2014

My wife and I recently both purchased cars from Bertera Subaru in Hartford, CT. I can honestly say it was the best experience I have ever had buying a car. Our salesman, Ryan Hewey, was extremely knowledgeable, honest, and one of the most naturally helpful people I have ever come across. He clearly cared as much about us having a good experience and finding the car we wanted as he did about making a sale. All of the other staff members we encountered were pleasant and friendly. I will definitely be going back to Bertera and to Ryan for all my future car purchasing needs.

"Great Experience"

Sent an online inquire about one of their used vehicles on a Saturday night. Someone from the online dept. contacted me the very next day before 12 pm via phone call, text & email. I went to the dealership that same day and looked at the car. My salesman Oneil Mcdonald took me for a test drive. He was low-pressure and just gave his opinion when asked. He negotiated to get me a fair price for my trade-in + fair value for the vehicle I purchased. I ended up purchasing the vehicle 2-3 days later. Great dealership, clean & neat.

"Excellent Experience"

Fast friendly service. I bought my car at a good price.

"Dealer Rater"

Loved this place! Angel River and Finance person Chris came through with flying colors. Would highly recommend them.

"Review Of Keniel A Williams"

Keniel made my new Subaru buying experience a real pleasure. He was tremendously knowledgeable of everything I asked about. Very pleasant & patient with me. Showed me eveything I needed to know about the vehicle. Helped me select exactly the car a wanted. I couldnt me happier with the experience of dealing with Keniel.

"Very Good Experience Overall"

Purchasing a car can be stressful, but Dan H. made it pretty easy for us. He was patient with my wife and me when we needed time to talk things over privately, and he answered all of our questions no matter how stupid they were. We didnt feel like there were games being played with us, and we feel we got a fair deal. Thats how the car-buying experience should be to be, right?

"Service Is Trouble"

Got my first and second service there. And both times oil on door handle , oil on window shield were They put mileage sticker. 100.00 for oil change and thy dont wash your car. Felt like kids were working on my car.

"Never Ever Again"

I took my Subaru in for its 30,000 mile check up. almost $900.00 later, i got it back. NOTHING was the matter with it, no issues, no problems, NADA ZIP ZERO WRONG the ONLY thing i actually asked them to do (outside of the check up) was to give me new windshield wipers. When I initially called to set up an appointment, they told me id have to leave my car but theyd give me a loaner. They gave me a loaner all right AND CHARGED ME $27.00 (or $37.00, Ive forgotten by now) for it. I was SO angry I didnt even say anything becuase if I did, Im sure law enforcement would have to be called. Ive read the other reviews and most are for buying cars from them. I dont know anything about that end of it. I DO know I will NEVER take my Subaru back to them.

"Excellent Customer Service"

I came in to browse some new cars a couple months ago. Daniel Holben was my salesman. He was very helpful and went out of his way to give me the best knowledge about the cars I was looking at, and let me test drive a few. Although I didnt wind up buying a Subaru, I would come back to Bertera in Hartford and ask for Dan in the future

"First-time Vehicle Purchase - Great Experience"

Ive never bought a car before - Ive had mostly "hand-me-downs." Was really not looking forward to the stereotypical car salesman experience - pushy, up-selling options I didnt want, and haggling over the price. After much research I walked into Bertera. Salesperson Dan H. introduced himself and took us on two test drives. He was knowledgeable but laid back. Ultimately we decided on purchasing a Subaru Forester. Dan was helpful in handling the process and we feel we reached a fair price quite efficiently. Picking up the car was smooth as well. A great experience - will definitely be back when my husband is ready to purchase.

"Had A Decent Time At Bertera."

The service was pretty decent. The sales guys treated me with respect. The service guys seem pretty swamped with work at first but theyll help you out in a friendly manner. I gave it a 5 star rating because I get treated right.......so far....

"Friendly And Stress-free Experience"

Bertera Subaru is a great dealership. My salesperson Dan was very helpful and there were no games, or unwanted add-ons and haggling. He was enthusiastic and friendly. Financing was pain-free and relatively quick. Im very satisfied with my new car and know Ill return for my next purchase.

"Great Service"

Great experience and great service. I live in Massachusetts and my dealer, Dan, drove to the Springfield RMV and my insurance company in order to get all the documents in order. My mother had purchased a new Outback a couple months prior and they gave her a referral bonus when I purchased my new Legacy.

"Do Not Lease Here"

Service was OK I had the car in for routine service and ended up with a gauge in my rim (it was fixed after a fight). Buying process was good but once I went back to return my leased car no one and I mean no one wanted to talk to me, It took me 4 tries to get one of the sales people to take my car back and that’s after calling for a separate appointment. NO CUSTOMER SERVICE !!! I will never go back to them again ... Try Suburban Subaru in Vernon CT instead much nice

"The Buying Experience Is Good!"

I just bought my new forester in Bertera Subaru, the sales guy Tim provided me with great buying experience and I really enjoyed that!