"Bmw 340i"
Coby is great...excellent experience. Warm, honest, made everything easy
"Best Service"
150% Customer Service Great Service Great Dealership
"Great Service!"
I needed a new vehicle when my lease ended and the staff at Bill Dodge was able to find me exactly what I wanted at a great price!
"Nancy H"
The sales people are very patient and never ever pushy, overall it was a wonderful experience!
"Happy Customer"
I have bought 2 Cadillacs from Bill Dodge and always been extremely happy with their sales and service. Lifetime customer for sure now! Can’t recommend them enough.
"Awesome!"
I was involved in a car accident on Tuesday. The insurance totaled the car on Friday. It was a 2016 Buick Encore which I purchased from Bill Dodge 10 months ago. I walked into Bill Dodge Saturday morning under the impression I was going to test drive a 2017 Buick Encore. I did and fell in love with it. They made it possible to drive home my new car the same day-5 days after the accident. I was so happy to get out of the rental car. I highly recommend Bill Dodge to anyone looking for a car. Awesome service!
"New Truck"
I liked Al Richardson as soon as I meet Him . I like a good sense of dry humor and Al certainly has that . I went there shopping for an Acadia knowing I really wanted a truck . Al figured it out before I test drove anything . I also liked his attire . Casual and unassuming . I was very comfortable through the whole process .
"Great Service"
Went in for a recall, I showed up early they took me right in and I was out of the door before my scheduled start time. Im a new member to the Bill Dodge family, and I look forward to many more years of doing business with them. The service department is outstanding and friendly.
"Great Service Professionals"
Always a pleasure to deal with the Bill Dodge team. Always professional to me.
"Enjoyable Experience!"
Not pushy. We were able to think about our possible purchase over the weekend. All of our questions answered. An enjoyable buying experience.
"Friendly Knowkeageable Staff Another Nice Servicee"
Always friendly no matter how busy and always knowkegeable about my appt.
"Great Car Buying Experience"
When I immediately walked in I felt welcomed. The sales person I was teamed up with fit with my personality and made me feel comfortable. At no point did anyone make me feel stupid for asking questions or explaining what I needed in order for the lease to work. I appreciated that it wasnt a high pressure pitch, nor did anyone act as if they were doing me a favor but wanted to work with me. Thank you Marty & Bill Dodge Auto Group for helping me get a new SUV, I love my new Terrain!
"Another Fantastic Experience"
My wife and I took a ride down from Augusta to look for a Jeep. Turns out Bill Dodge had a Rubicon Unlimited we loved. We worked with Aria in sales and Ryan the sales manager. They gave me what I needed for my trade and sold me the rubicon at a great price. Tim and his crew in the service dept went over it with a fine tooth comb and fixed any issues. This is my second purchase from Bill Dodge and wont be our last. They always go above and beyond and value their customers.
"Now It Sounds Like It Should"
I brought my 2014 328xi Sport Wagon in for its annual state inspection and to have a nagging audio problem repaired. The subwoofer under my passenger seat had been replaced just over a month ago. Despite it being new it again sounded like it was blown. The techs did a fantastic job of tracking down the problem. The solution required a new amplifier as well as another new subwoofer. Parts had to be ordered. They had my car for 17 days. I had a 2016 328xi sedan as a loaner. It lacked many features I have come to rely upon making me appreciate my car more than ever. My audio now sounds excellent. It was all warranty work, so I had no out of pocket expenses. My service rep and the tech who always works on my car couldnt have been nicer.
"Bill Dodge Auto In Portland"
09-12-2016
After ruining the part of the engine they were working on instead of fixing it they offered a meaningless compensation for the mistake and trouble, one that I couldnt possibly use. It wasnt the first time this kind of thing had happened. Then next time they charged me $150 just to tell me a latch was broken. They are about the money and not about quality service. I am through giving them a chance to redeem themselves. I would avoid this place for BMW repair if at all possible.
"Great Service"
They called back quickly, always yad great answers to my questions. The employees are very nice, patient and understanding. They dont pressure you into buying a vehicle if youre not quite ready to pick one on that particular day. I would recommend them to anyone and everyone looking to buy a car and thats saying a lot because my close friends are car salesmen at other dealerships!
"Fantastic Service, Will Buy From Them Again"
I recently purchased two vehicles from this dealer. My girlfriend and myself are rather inexperienced with car buying. The sales person we spoke with [Robert Labbee] was incredible. He was able to help us with our financial situation. My girlfriend got a Ford Fusion and I was able to purchase my first new Car. I really feel like Robert helped us get the best deal we possibly could. The managers in both buildings were incredible as well. My only issue was a longer then normal wait time for approval on my vehicle. The manger knew about it and addressed it that day. I felt like I was buying from good friends not sales people.
"Example: Great Service, Clean Facilities, Customer"
We made our purchase at Bill Dodge in Westbrook, ME. We shopped around other dealerships. We had the best customer service with Andie Ewing, she totally listened to what we wanted & our price range. We came back several times until Andie finally was able to match us up to exactly what we wanted. She went out of her way to make sure that we were totally satisfied. We drove away with a new GMC satisfied beyond words. She was the most pleasant salesperson we had worked with & we cant say enough about her.
"Great Service..."
Was so very pleased at how smoothly my transaction went with Tevis. He was a great help and made everything so easy for me. Thanks again. Connie
"Great Experience!"
Just bought my GMC Sierra SLT at Bill Dodge. I had a great experience with the salesperson Andie she made the process fast and easy just how I like it! Everyone from the General Sales Manager David to the numbers guys Josh and Bradley were top notch and made me feel like I was the most important person in the showroom. I would definitely refer them to my friends and family and intend to go back again someday but not right off i will enjoy my truck for a number of years.
"Great Service!"
We purchased a 2016 328xi BMW. We worked with Brittney Hale, who did an excellent job. We have bought 4 BMWs over the years in the past, and by far, Brittney was the most knowledgeable and courteous sales professional we have ever encountered. If there is a customer service award for great service, then we say that Brittney Hale is very deserving. We are from Florida, and she recommended a company to transport our car for us. We came to your dealership, as it was the closest to our vacation location here in Maine. We bought a BMW because we know it is a good product. We were pleasantly surprised at the high level of service provided by Brittney. Thank you so much. We are very excited to see our new car roll off the truck when we meet it in Florida.
"New Car Buyer"
Easy access, great showroom, terrific salesperson, no pressure, best deal around, both sides happy.
"Great Customer Service"
Bought a used BMW. Brittany was great to work with. She spent over 30 mins reviewing the cars feature at pickup. I would highly recommend this dealer.
"Excellent Service"
I have call bill dodge to make appointment for diagnostic on Tuesday 6-09-2015 and on Thursday 6-11-2015 I had my car back repaired and washed.I was provided loaner car. Excellent service !!! In 48 hours I was back on the road . Excellent service !!! Thank you. Kazimierz Kowal
"Great Buying Experience - Thank You Brittney Hale!"
I had recently bought a BMW through the European Delivery program. Brittney Hale was my CA and she provided me with a laid back, no-hassle experience, upfront pricing which we agreed upon at the time of ordering the car which she then honored at the time of signing the papers. Throughout the process she has always been available with getting back to me right away with any issues or questions. I would highly recommend that if in the market for a BMW, you contact her. So thank you and I will definitely go back in the future without hesitation.
"Love My Car. Thank You Joe At Bill Dodge Kia"
Great deals! I love LOVE my new car. If you want a great deal on KIA, call Joe. Everyone was very, very nice and in addition to the car, my kids are the proud owners of their own Otto the Moose plush animals. We wont be buying another new car for about 5 years - but when we do, I am coming back to Bill Dodge to get KIA #2. Best comment: "Mom, your car smells delicious. It smells like car. It doesnt smell like kids anymore." - my son Phinny, upon taking our first family car ride in the new Soul.
"Very Happy"
Nathan was wonderful. A pleasure to work with, and I would definitely recommend Bill Dodge BMW!
"Took The Time"
Had a great experience with Ryan at the Pre-Owned lot. He was very easy to work with and really took the time I asked for that day. He was very attentive and down to earth and made me feel very comfortable during the deal. It feels like a professional outfit and Id consider buying from them again. Loving the car I purchased and feel great about the price I paid! Thanks Ryan!
"Thank You Bill And Derek"
03-31-2015
Bill & Derek went above and beyond to listen to our situation, assure us that all would be ok, and take positive steps to make our trade happen. We now have worry free driving for a long time and, at our age, we really needed that.....Thanks again, youre the best!
"All Good At Bill Dodge Bmw"
Recently, we were treated well by the folks at Bill Dodge on our purchased of a used BMW X5. Sales person Nathan Haskell was very courteous and honest. Sales Dept. recognized us as a USAA Member and their Car Buying Service and provided us with the additional discount over and above their "lowest price". So far so good.
"Good Experience!"
Nathan was our salesman, and he was a pleasure to deal with.
"Smooth And Easy Used Car Buying Experience 5*****"
Simply the best in every respect. You can count on my repeat business.
"Brian Oleson, Great Service!"
My wife and I bought 2 vehicles from the Bill Dodge Group in the past. We recently bought a used Chevy Silverado which we love! Brian Oleson was great with helping us find this truck and made it so easy. I would stongly suggest to anyone to give Brian a call if they are looking for a vehicle and want help making car buying experience PAINLESS!! Thank you Brian and the Bill Dodge Auto Group Charlie
"2nd Kia Vehicle From Bill Dodge In Westbrook"
Leased with Kia back in 2012, and just went back for another with the same sales person, Jim Craves. Love my Sorento, and highly recommend both Jim and the Westbrook dealership.
"Go See Brian At Bill Dodge Auto Group"
I bought my Mitsubishi from Brian Oleson last month at Bill Dodge. Ive bought a lot of cars in my life and Brian surpassed all of my expectations. He was very knowledgeable and extremely professional. He listened to what I wanted and guided me to the exact car that fit my needs. Brian really gave me the feeling that he genuinely cared about me, as a customer. Since my purchase he has followed up with me numerous times to see how I was liking the vehicle and even sent me a Christmas card. Brian is an extreme asset to your company and down the road I will be going to see Brian and Bill Dodge first for any of my automotive needs. Thank you Brian and Bill Dodge.
"Best Overall Experience"
I met Mark Mahoney to discuss my next car purchase. While I havent bought a car yet I will be back to buy one from Mark. He took the time and really listened to what I want and need in my next car. Thanks Mark, its nice to know a woman can go in to buy a car and be treated fairly.
"Great Place To Buy A Car!"
02-17-2015
This is a great dealership! I recently purchased a 2010 Hyundai Santa Fe and the whole process, from the initial deal (price, trade-in, etc.) to the follow-up free oil change and car wash, and the correction and repair of some minor issues after the sale was exemplary: fair, courteous and professional. Highly recommend.
"Timothy Bryan - Service Manager"
Wanted to say thank you the way you always was so very patient with my Mother (Catherine Goddard) and all her coupons. We just sold her car because she has been failing and not able to driver any longer. Just wanted to say I appreciated your care and concern that you gave her over the years.
"New Car Buyer"
I really hate car buying, however Bill Perry at Bill Dodge Hyundai, Brunswick, ME, made the new car buying experience as easy and sress free as possible. I love my Veloster and hope to have it a long time.
"Bill Dodge Brunswick"
it was the best dealer we have delt with in our 20 years of buying cars.
"A+ Dealership"
Corresponding with my salesperson Bill Waldron over the past 6 months is what lead me to finally make up my mind on the vehicle I wanted and the dealership. He would check back now and then, showed great enthusiasm and understanding of my situation. He was very knowledgeable, very pleasant and showed patience. I was not going to go through with the purchase when I received the first figures but a lease was mentioned and Bill explained the process to me and assured me that he could get me into this great 2015 KIA Sorento with all the bells and whistles I was looking for the payment I was looking for. A few minutes later the deal was done. I was in a time crunch and Bill made sure I would make my next appointment on time. I returned the next day and he took time to carefully explain the features and was very informative. I will certainly visit with him again in the future as well as Bill Dodge and will recommend to my family and friends. As an elderly person and someone who spent most of her lifes career in the business world, it is very refreshing to have a young person working that cares about his clients and wants to do right by him or her. I hope that Bill Dodge has a yearly bonus incentive for the remarkable and outstanding salesperson. Love my KIA Sorento and thank you to you, Bill Waldron.
"Wont Car Buying Experience Ever"
08-22-2014
The Sales Representative Steve Miles and I made an agreement on the price and even shook hands, but after reviewing the paperwork he had adjusted the prices to reflect an extra $829.00 increase. The worst part is the general manager John Mallia refused to refund my money after acknowledging the additional increase. All they wanted to do is give me free trinkets and all I wanted was my refund. If I wanted the trinkets I would of purchased them with the new Buick. General manager John Mallia did not even have the common courtesy to respond to my email. New Buick was delivered dirty, recall needed, NO state inspection sticker and a shake in the front end of my new 2014 Buick Lacrosse. I had to take the vehicle to OConnor GMC to correct the problems.
"Great Service And A Great Deal!"
I just recently purchased a Volvo S80 from Bill Dodge Pre-Owned Superstore on Pleasant St. in Brunswick. They were very friendly, knowledgable, helpful and found the PERFECT car for me. They gave me a great deal on my trade and their rewards program is awesome! I dealt with Greg Wilson and he was amazing, he wasnt pushy and listened to my needs. If you want great service and a great deal, I highly recommend Bill Dodge and Greg Wilson in Brunswick. Also Ive already saved about $30 using my Bill Dodge rewards card in the area in two days! The only complaint I have was the interior of the showroom could use updating. You can tell the business puts their money into inventory instead. Overall I am super happy!
"Kia Of Saco / Very Bad Post Sale Accomodation"
Having leased a KIA Sorento previously, in September of 2013 we went to KIA of Saco for a new lease vehicle. As part of the negotiations, we insisted that the new vehicle include a cargo cover. Since the dealership did not have any in inventory, the salesperson Frank suggested that we take the cargo cover from the current Sorento. It seemed like a reasonable accommodation until several weeks later we discovered that the cargo cover was not engineered to fit the 2014 Sorento model. We recently went back to the dealership to get a cargo cover that would fit. The dealership pulled out the lease paperwork and hid behind the fact that we had no issues. Of course we didnt at the time because we thought that the dealership was smart enough to know that the cargo cover was transferable from the old to the new model. Moral of the story, never accept a compromise from a dealer salesperson unless you know that you are getting value for the substitution. The salesperson will say anything to close the deal. There was no consideration given to the fact that they may have made a mistake and said we would need to purchase one for $150.00. Like most car salespeople, Frank was quick to show us the door without a second look. Bill Dodge has a fairly good reputation in our area but we will never deal with the Saco dealership again. For $150.00, this dealership has lost a loyal KIA customer.
"Pathetic Post Sale Customer Service"
08-01-2014
You would think purchasing a luxury vehicle would come with a level of customer service to support the brand...nowhere close. Actual car purchase was make easy, however follow up customer service has been worse than imaginable. Call after call to sales rep unresponded too. Definitely not the way a new car owner should feel...
"Easy Car Leasing Experience"
Salespersons at this dealership were very willing to work with me and my budget. Great experience.
"Great Experience Buying New Bmw"
Sales / Deal Negotiation Experience: Me and my wife were in market for leasing a new BMW and got to know about Bill Dodge through Employee Car Purchase program in association with TrueCar at work. Our overall experience from our first call to dealership to see vehicle availability depending on specs that i configured through taking delivery of the vehicle has been excellent. We recently leased a new BMW and Brittney from Sales team did an excellent job. She has been eager to answer all questions we had (I dont remember the count but i am pretty sure that I asked over 100 questions) and she has been very responsive over emails / phone calls and gave me an amazing deal that no other BMW dealer was able to match in MA, RI, ME states. Delivery Experience: Couple days ahead of delivery date, Brittney and team at Bill Dodge had been in contact with me to make sure the delivery experience is smooth. When we got there on the day of delivery, the car was ready and all the paper work was ready. Finance and Sales team at Bill Dodge again did a fantastic job at providing a no-hassle experience and were very courteous. Brittney took time to do a walk around of the new car and explained each and every function in detail. Overall: We were pleased and very satisfied with the customer service and sales experience we got at Bill Dodge BMW and would recommend this dealership for anyone looking for BMW vehicle in New England area.
"Great Service Tracy Noyes And Crew"
Excellent service, quality people and much more. if you own a BMW, I highly recommend them for all service....
"Buying A New Terrain"
My wife and I arrived un-anounced, however, I had previously spoken with Al Richardson about buying a Terrain. Al was out when we arrived, but at least two other salesmen offered to help us, including setting up a test drive, until Al returned. Neither pressured us since they knew we were waiting for Al. This was imprssive and not the "cut thoat" atmosphere of car salesmen in the past. Al was pleasant, answered all questions and handled the whole deal very professionally.
"Great Overall Experience. Highly Recommended."
Excellent customer service. They took the time to make sure that all of my questions were answered and gave me confidence in my purchasing decisions.
