"Buick Enclave"

Everyones help was offered and useful. Andrew, Sagar and Harry helped me with my purchase, and I was pleased with their service.

"Great Place"

Very friendly people , They wanted to help me get a good car that was in my budget , Harveen was great salesman didnt up sale me great guy

"Fleix Provided Us A Great Customer Service"

We were shopping for used car Felix provied a great service to us

"Not Happy"

Was NOT happy!!!!!!! Felt that I received incomplete information about the cost of repairs on my car, forcing me to pay more money the second time I came in to complete the first job. It was very inconvenient for me to come to the dealership twice for the same problem. This wasnt the best experience I had :( and Im not sure the problem is

"Terrible Customer Service"

So my girlfriend went and test drove a car a month ago and made an offer. They rejected it and said they would sell it to a wholesaler before they took that price. They lowered the price a few times over the month each time she txt the salesman and made her offer. Each time he gave the same line about the wholesaler. Today I see that the car is now listed below what she offered. She called and tried to buy the car but they have sold it to someone else. I called and they basically said they know they messed up but there is nothing they can do.

"Buying A New Vehicle At Kuni Chevrolet"

Rick, Terry & Ron extended exceptional service during our experience in buying new Chevy Trax. We were really surprised to be treated so well. Rick even came in on his day off. Thank you Carol and Gary M.

"Test Drive Success"

This was my second time coming to Kuni and I left satisfied. The car salesman was very helpful and knowledgeable. I did not leave with a car, but was able to accomplish what I went there for, which was to test drive the GMC Terrain and Cherolet Equinox. Loved both suvs, but I am leaning more towards the Terrain. Kuni is definitely a top option where I will buy an suv when I finally find what I am looking for. Thank you Kuni for your great customer service and friendly welcoming.

"Excellent Buying Experience"

Personnel were great to work with. I live 150 miles away so I called them.. They returned my initial call quickly, we agreed on the price, and they stuck to it when I showed up a few days later.

"2013 Chevy Volt Process"

When me and my partner called about the Chevy volt we really didnt know what we were in for. Angela helped us thru the whole process. She was so knowledgable about the car which helped when making out purchasing decision. Ive already showed many friends and family member what this car can do and so far theyre convinced. Thank you for the great customer service and when someone wants to buy one of these Chevys I know exactly where to take them.

"Excellent Service And A Very Good Deal"

My salesman was Effi and I think you have a great man working for your dealership. And heres why: On April 30th at 8:45pm while watching the NBA playoffs I picked up the IPAD and started searching for a new corvette. I had been looking for about 7 months and to my surprise I found this beautiful corvette that went on-line recently like within the last 48 hours. So my first thought was not to call because it was so late but my lovely wife encouraged me to any way and Effi answered the phone. After about 1 1/2 hours of negotiations we came to more than a fair price. Effi scheduled me to come in the next morning to complete the paperwork and he also had the car detailed and waiting for me at 10:30am. Once I saw the car the deal was done and the car looked amazing. Effi went above and beyond in making sure I was completely satisfied. In closing, if anyone wants a good deal and excellent service go to "Kuni Chevrolet Cadillac" and ask for Effi.

"Great Experience"

From the time I drove onto the dealership lot Moe treated me with respect and kindness! There was no pushing to get me into a car he was wonderful ! I drove off the lot in a brand new Chevy Cruze! Everyone I came in contact with that day was wonderful! I have and will again recommend that anyone in the market for a new or used car go to Kuni ! I bought a used car from them a few years ago and got the same top notch service then as well !

"They Meet Our Unique Requests"

We had some very specific requests when we went shopping and some dealerships could not, or would not accommodate our requests. So we came to Kuni and it was never questioned. From beginning to delivering paperwork after the sale had been made, every step was smooth from our vantage … kudos on a great sale!

"Good Deal As Promised.in"

We were looking to buy a Cadillac ELR which was only made for one model year. Their is little availability in the Phoenix area so we looked on line and found four available at Kuni . After conferring with their online rep., and being promised a good deal we decided to make the 740 mile trip to the dealership. On arrival we found the staff to be most helpful, and friendly. Best of all the deal was all that they promised.

"2005 Cadillac Sts Makeover.."

We have a 2005 Cadillac STS. It has been a great car, but it was getting less fun to drive because of various creaks, rattles, and groans, and it was showing signs that after 10 years, there were some worn suspension components. I first went to a tire and brake shop got an estimate for a pair of "aftermarket" front struts. I then went to Kuni and explained to Service Consultant Eddie Ramos what I thought was wrong, and he gave me some estimates. Genuine GM parts are more expensive, Kunis mechanics are paid more, and the labor rates I would pay are higher, but I chose to bring the STS back to Kuni, and Im very happy with the end results. Kunis mechanics did a very detailed inspection, and Eddie Ramos got back to me with things that definitely needed replacing, and things that showed wear, but werent worth replacing right now. Both engine mounts, the fuel filter, the front struts, and the rear shocks were all replaced with GM parts. If I had gone with the lower tire shop estimate, maybe they would have found the motor mounts problem, or maybe not. Maybe their struts are as good as GMs, but probably not. If I had gone with the lower estimate I probably would have just put some money into a car that would still feel sub-par, only with new and different front struts. The bill from Kuni was pretty hefty, but it bought us the experience of driving away in an already paid-off car that felt just as solid, firm, and crisp-handling as it did way back when we bought it. It was money well-spent, and were happy.

"Great Purchase Experience"

Drew and Paul made the purchase experience as pleasant a car purchase that Ive ever had. I would highly recommend this dealership to my family and friends!!

"Looking For Top Service For Your Car?"

Cant say enough about the wonderful care and service my CTS and I get at KUNI Five star service at affordable prices. Ive been their customer for over 35 years. Just give them a try, you will appreciate the attention to detail you get from their crew. Cherrine Murphy.

"Omead Anwar_provided Excellent Customer Service"

I took my Cadillac CTS in for oil change. Great new location at the corner of El Camino and Fulton. It was easy to drive into the service line. Omead Anwar was my service tech. He was very friendly and polite. He smiled and made good eye contact. During inspection he found out my air filter was dirty. Rather than just changing it and surprising me with a bill later, he called and explained the situation and gave me his recommendation. When I picked up my car, he went over the service report with me thoroughly. He made me feel like a valued customer. Great experience overall!

"Kuni Managed My Recall Install W/great Service!"

My service and repair appt. with Kuni Chev to install recall parts was a smooth and well organized experience. I was greeted both professionally and efficiently by Ed Ramos. The arrangement to give me a ride home and pick-up later was well coordinated to the time it took for the installation. This spoke well to their overall team management.

"Great Service In A Rough Situation"

I had a breakdown on my 2007 Cadillac STS while in South Lake Tahoe on 9/30/2014 while on a visit. I suspected that my water pump had failed (turned out I was right...), and it was after 5pm. I live in Sacramento, some 100 miles away. Long story short, Cadillac roadside had the vehicle towed all the way back to my servicing dealer in Sacramento, Kuni Cadillac. Luckily the sales department showed me how to after-hours leave the car for repair. Early next morning I received a call from my service advisor Eric Soria telling me they had my car and were in the process of diagnosing and repairing the issue. Later he called again to tell me when the car would be ready, and what my portion of the bill would be. It was a bummer that I had the breakdown at all, and of course the logistics were a major concern. (AAA wanted to tow to Cadillac in Carson City, NV) Hats off to Cadillac Roadside, and to Eric Soria.

"Great Service And Love My New Cruz"

I was looking to purchase a new car that had rebate offers and that the same look as my previous vehicle 2005 Acura TSX. I decided to go to Kuni as Chevrolet was having great rebates. I was pleasantly surprised to be greeted by a women Sales Rep. Lou was very pleasant, patient, professional and down-to-earth. She listened to what my needs and wants were and took the time to read each window sticker to compare packages to see what features were available in my price range. The sales Manger Smithy then looked over my credit union preapproval and was able to meet me half way to get the deal structure to my credit union requirements. Even after the sales was done Lou stuck by me and went through my new vehicles features and even helped me sinc my phone to my vehicle Bluetooth system. Thank you Lou and Smithy!

"Disappointed"

Drove 2 hours to this dealership to buy a vehicle after contacting staff before hand. Were told we would be contacted if the vehicle sold before we could get there. Upon arriving took staff half hour to figure out the vehicle sold the previous evening while I was communicating with staff about the vehicle. Horrible communication and waste of time and effort.

"It Went Like Dream Buying My Dream Car!"

Teresa and Dave reached out to me after i submitted an inquiry on a Cadillac CTS. Teresa contacted me right away with answers to all my questions. She than had Dave assist me, he made me feel comfortable right from the start. Financing went smoothly and to make a long story short, I started this process on a Wednesday and I was driving off the lot by Saturday in my Beautiful Cadillac CTS! Thank you, Teresa, Dave and the Staff at Kuni Cadillac!

"Used Car Purchase"

I went to Kuni exploring the purchase of a used Cadillac SRX. They had a great selection and all of the used cars looked brand new. Michael Elder was a knowledgeable and patient sales associate as I drove different cars and asked alot of questions. I decided to buy that same day. Michael and the sales staff made the negotiation and application process flow smoothly and professionally. The purchase was completed because the staff was willing to negotiate the "numbers" to meet most of my objectives. My friends are impressed that I have what looks to be a new car. I am delighted that the process went so well that I drove away with a beautiful car that I love to drive. Kuni did a great job.

"Give That Man A Raise!!"

Dave was wonderful to work with! I was flying in from Denver having done extensive research on the car I wanted, he picked me up at the airport with breakfast! I have never purchased a car basically from the internet, so I was apprehensive that the car would be as it was billed. It was indeed as good as Dave said it was, and I bought it on the spot! I felt I was treated with integrity and honesty. Ask for Dave, hell take great care of you.

"Great Experience!"

Just bought a 2014 Cadillac CTS at Kuni. This was by far the best car buying experience we have ever had from a dealership. From the sales staff (Angela), to the general sales manager (Elizabeth), and even finance. They went above and beyond to get us the best financing and rate they could. After our deal was made they came back with a better interest rate that lowered my payment $75 per month. They didnt have to do that, the deal was already done. I was shocked by the even lower payment. I would recommend Kuni to anyone that is looking to buy a new or used car. Thanks again Kuni! We love our new CTS! And you gave us a great deal!!

"Waste Of Time, Not Trustworthy"

Called from the Bay Area to buy an Aviator in cash. They were ok on price, about $1k high, I made a good offer to kick it off. Just needed better pics and a detailed list of any condition issues back on email. Whole thing should have been done in an hour. A day later it became clear these guys are simply unwilling or perhaps unable to sell a car online. The first guy was impossible to deal with. I called back in and they gave me the wrong email address for the sales mgr - misspelling his name. Twice. Finally a well intentioned but incompetent guy called back. Was unable to take pics on his cell phone and text or email. Said he tried on three occasions. Said hed email but didnt. A couple of times. Every convo with these guys was so hard sell you could almost smell the cheap cologne. Why take everything sleazy that sucks the fun out of car buying and build it into your online business? Anyway, it must be a lot easier to sell cars than youd think (by the way sales guys desperately swarm you the first step you take on the lot) since Kunis turning away internet customers who are ready to buy.

"No Response :("

06-24-2014

Too bad they dont return emails. The car I want is still listed.

"Best Service By Far, Thanks Dave Forget!!!"

Best car buying experience I have had. I looked at the Dodge Charger I wanted online, Dave Forget got back to me within minutes.Drove out 2 days later after work, paid the price they had listed and was out the door in record time. If you need a car these are the guys to see.

"Tom Nicest Salesman I Have Ever Dealt With ."

My wife and I went there looking for a used SRX we saw online. Tom Hoang helped us never tried to upsell us to something else or a more expensive model. Took his time to show us all the options how to work everything even linked my wifes phone to the blue tooth. We were so impressed with him we bought a Camaro from him the same day. I told him what I wanted to spend and what I wanted for my trade. They gave me a price for the two cars I wanted and gave me a grand more for my trade in then I was expecting. Pretty much no haggling I got the deal I wanted it was almost no fun. He even called the next day to make sure we were happy with our purchases. Finance was great also even though I went in with a pre approval from my credit union he found me a better interest rate only a one percent difference but it saves me money. My wife and I could not be happier. Thanks a million I will recommend Tom and Kuni to any of my friends and family looking for a Cadillac or Chevy.

"Will Never Go There Again!"

Will never go there again, their sales rep mr. De la cuz didnt know what he was doing . After we drove 2 hours to buy a car we ended up leaving the dealer empty handed. Mr. De la Cruz sold us a car that was not yet ready, they hasnt has a smog check done. It toke them about 4 days to deliver the car . Meanwhile Mr. Del la Cruz kept on asking me to take pictures of cash in my hand and send it to him via text . To insure that I has money. Idk what his deal was, it just seamed like he wanted to make some extra cash on the side . He was very pushy even after it was delivered he kept on calling asking for insurance information in a very demanding way . He has no manners .

"Never Responded To My Inquiry. They Must Be Busy!"

I wrote what I was looking for and am a serious buyer. No one ever response except for a generic email that said someone would contact me. Ten days later, still waiting......I will not be buying my new Cadillac here.

"Jessica Was Great In The Internet Sales Department"

Jessica was doing a great job sales wise but the finance department didnt even get back to me to let me know what was going on... I ended up buying at Folsom Lake Kia and had a much better experience

"I Had A Wonderful Buying Experience"

I went in, selected a car I wanted and everything else the dealership did for me.This process took a little long but everyone was so proactive in helping me get the job done. HIGHLY RECOMMENDED

"Great Experience"

I purchased a new Sierra from this dealership and was very happy with all those involved with the process. Elizabeth made my purchase as easy as can be for this type of purchase. I would highly recommend them to you!

"Excellent Service"

I bought a used 2008 Audi A4 2.0T quattro from this dealership and the process was very easy and explained clearly. The salesman Julien was great to work with if he did not have the answer to my questions he would do his research and reply usually with in the hour with the answer. I also questioned the tire wear and even though it was within limits after the sale of the car they replaced all 4 tires anyway. They stepped up and did the right thing by me which is why when it is time for my wife to get her car we will be back again.

"Very Poor Customer Service"

Found a vehicle i was interested in that they have just listed and entered my contact information for them to contact me. They called within minutes of me entering my information and said they had the vehicle on the lot so i told them i will be there on the weekend to look at it. I looked at their pictures they had of the vehicle and notice it was the wrong trim model but according to the vin it was for the correct trim model i was interested in. The day before i was suppose to go they contacted me saying it was a mix up and they did not have the vehicle on the lot because it was a mix up on whoever shipped them the vehicle and the trim model i wanted was on the transport and should be there the next day. I told them it was ok and to contact me the next weekend when it was ready and on the lot. Next weekend came and they contacted me again saying they have it at the lot now and ready to be test driven. I asked the salesman to take pictures of the vehicle and email them to me and give me a call when he has done so and still nothing. Bad customer service

"Great Buying Experience"

09-30-2011

I contacted the dealership via the internet by requesting more information on a vehicle. They responded with-in 10 minutes with a phone call. The salesman Julian Fuller was great to work with. He drove the car to my house for a test drive and anything we found wrong with the vehicle was corrected. The buying experience was quick and besides 1 hiccup was very painless. I would reccomend my friends and family to this place.