"Very Unprofessional"
Me and my wife we were thinking about new minivan, went Ira dealer. I asked the sales lady to see Seana. She asked are you looking for lease or buy, I said I want see it and I want it to buy. she said Ok wait until I pull it up. and then she came back saying can you fill this form, I told her I dont want to fill any form now. I just want to see the car. she said ok let me see. I waited with my wife 15 min and then she said: how much do you pay for your current car. I said 350. she said are you going to bay down payment. I said I am looking to see it first. She kept trying taking all kind of information for more than one hour. and then she went to bring the car. She brought preowned car 2015 has 40,000 miles price is 37000$ in a very bad condition. and I told her I dont like it. she said Hold on, I will bring something else, and she brought Toyota landcruser 2013 has 56000 miles for 51000$.
"Great Car Buying Experience At Ira Toyota Of Manch"
After my initial not-so-good experience with Ira Toyota of Manchester, Mr Troy Ward made my next visit to buy the car really smooth. The dealing happened in a transparent manner with no-pressure tactics whatsoever. I especially thank him and his staff at the dealership for making car buying process so effortless. I would love to do business with them again!
"Customer Service Surprisingly Good"
I brought my husbands Rav 4 in for some minor work and that is when I met Jenny-Lynn. She made sure I knew where my vehicle was at all times, got me snacks while I was waiting for the vehicle and sat down with me and explained everything that was worked on and why certain parts would have to be ordered. She apologized despite the pieces being something noone would actually expect to be instock. She even offered a shuttle ride if I wanted to do some shopping while waiting for the two items they could do that day. Jenny-Lynn wasnt following a script she was genuinely warm and wanted me to have a good experience. If you do end up at Ira Toyota ask for her. She is an example of how empathy, warmth, and honesty create repeat customers.
""ill-prepared & Sneaky Staff At Ira Toyota Of Manc"
After exchanging a few emails about Used 2015 Acura MDX on Ira Toyota of Manchesters website, I was asked to visit the dealership to obtain vehicles further details. I along with my wife and 5-year old daughter visited the dealership (70 miles away from our home) on May 10th, took a test-drive of the vehicle and negotiated the price agreeable to both the parties subject to an independent inspection by a third party on a future date. We went back to the dealership on May 12th and got the vehicle inspected at the third party (cost bearable by us). Based on the recommendation of third party inspection, we highlighted two things that need to be fixed / taken care of. We renegotiated the price with the sales consultant (going back/forth with her sales manager) and agreed to split the maintenance cost for one of two things. The sales consultant agreed to fix the second thing (pulsating noise during braking / resurfacing brake rotors) at the dealership. The sales consultant made me sign a service form, for this second maintenance thing, with one item written on it... "troubleshoot/fix pulsating noise during braking". Since everything was settled, sales consultant and I moved to signing the P&S paperwork with the understanding that the car would be fixed by the time were done with all these formalities. In all of these paperwork, an extra service form document was sneaked-in with nothing written on it as opposed to the earlier service form paperwork that I signed, which mentioned... "troubleshoot/fix pulsating noise during braking". I asked the sales consultant why this service form need to be signed when I have already signed it earlier and this time there is nothing written on it. The sales consultant mentioned that the sales manager has re-printed some of the documents and the previous ones are no good (some arcane logic... basically). Since the sales consultants logic didnt seem to make sense, I wrote myself on the new service form about fixing the brakes/rotors for the pulsating noise. We can see that the sales consultant didnt like it and she came back with her sales manager. The sales manager said in no uncertain terms that they arent doing any additional services on the vehicle.... "take it or leave it"! By this time, I have signed most of the paperwork and invested a lot of time, effort, and money into the deal, I decided to move ahead with the deal but definitely NOT happy about the deceptive practice of avoiding doing maintenance work that was previously agreed on. I finished up rest of the paperwork and called my insurance company to put new vehicle into my policy. I handed my old license plates to the sales consultant to put on the new vehicle (MA allows up to 7 days to register new vehicle) and was ready to take the new car. Now came the bombshell! The dealership doesnt have the TITLE for the vehicle and we cant take the car! This sales manager who broke the news to us was rude and unapologetic. He said that it will take approx 10 days to get the TITLE and we cant have the car until then. If thats the case.... why on earth would you call us at the dealership, let us do the third party inspection, negotiate the deal to the end, sign all the paperwork and THE WHOLE NINE YARDS when you havent got your ducks in a row. This vehicle is still on their website ready to be sold!!! Im not sure if this dealership values other peoples time, and effort otherwise why wouldnt they pull the advertising down until they have the correct paperwork. Im not sure whats the real reason behind pulling away from the deal at the last minute.... another sweeter deal from someone or really the TITLE issue?! Needless to say, I am very disappointed to see the state of affairs at such a big dealership.
"Customer"
Been dealing with the store for last 6 years and every time my visit is a truly pleasurable experience. They really try to accommodate your every need. Sometimes you need to twist their arm a little but they do get you what you want . Very Professional Organization, Very Customer oriented and Very Well Managed organization.
"Disappointed"
I have been a faithful customer for years, but the level of customer service and quality repairs in the last 6 months has been terrible. Im disappointed with this dealership. I have tried contacting them to talk about my experience, but have heard nothing from them. I find it odd since they always stressed the importance of the customer service.
"Great Experience"
03-28-2017
Lastnight we had a great experience with buying two cars from here. Everybody is very friendly and works hard to get you what you want. Great car selection This is my second car from this dealership i had no problems with first car . i will be back again. Thanks so much for all your help guys
"Ms Svetlana Shistik"
02-18-2017
Sales person Mr Hader Sozi was very kind and helpful and we were very pleased with his help and service also Mr Chuck Goodwin was very knowledgeable and helpful with this purchase
"Ira Toyota Manchester"
09-19-2016
Rick is good, brian is good! They helped me out finding a new car for me. My 2014 camry is great and i feel very happy with my purchase. I would definitely recommend them to alm my friends and famiy.
"Not Willing To Deal"
08-30-2016
They sent me a kid thats been working there 2 months was a joke on my trade in and would not honor the Internet price ! Was a complete waist of my time !! Would not negotiate what so ever , I would not recommend this dealership !!
"Fantastic Service. Im Officially Team Ira!"
I get it. Car dealerships in general get a bad rap. Cars are expensive, dealing with people who work on commission can feel icky. Its a big deal and its easy to feel like dealerships only see dollar signs when working with you. This was NOT AT ALL my experience with Ira Toyota. I had recently gotten a used Nissan Rogue that I thought was in good condition. Lately its been very loud so I figured it was just my exhaust. It wasnt. It turns out there were severe issues with the engine that made it incredibly unsafe and would take thousands of dollars to fix. I was not prepared at all financially to purchase another vehicle. I was told by a trusted friend to try Toyota. I begrudgingly walked in and explained my situation (and that I was a nightmare for dealers because of it.) Saying that multiple team members and departments worked their tails off for me is a massive understatement. With each challenge that arose, they met it with determination and grace...and feasible solutions. I walked in stressed and overwhelmed. Today, Im happy and proud to say I have walked out with my first brand new car. It has a great warranty and free maintenance which gives me peace of mind that I so dearly needed. Shout out to Troy, Palumbo, Chantal, Charlie, and Wendy who jumped through blazing hoops for me and treated me like family. Its easy to spread customer service horror stories, but its important to share the excellent experiences also. What these people have done made an enormous difference. I am an Ira loyalist for life now.
"Impressive. Most Impressive."
04-19-2016
Brought in my old hunk of junk Oldsmobile. It has more issues than a magazine stand., but for today, I just needed an oil change and to find out why it only sometimes stalled in a turn. Left it in the hands of an Allan, and went for a short walk while you guys took it in. Despite the fact that the car is probably older than some of your service techs, they managed to zero in on the issue, fix it, do the oil change and inform me of a new issue all in under an hour. While I still feel like Im driving something as rickety as the Millenium Falcon, I have a few less problems to worry about now thanks to todays service. Will definitely bring it in for my inspection later this year.
"Great Place To Car Shop"
Just purchased a Toyota Camry from this dealership and had a great experience. Their staff works hard to create a positive environment throughout the entire buying process. The staff is very friendly and willing to work with you and figure out how what it would take to get you to buy from them. Highly recommend shopping here and I foresee myself buying my next car here as well.
"Dan Levesque Always"
02-20-2016
Danny Levesque gives 100% to his customers every single time!
"New Lease Purchase"
02-17-2016
Great experience with Justin Mikolyski! I am a return customer, and will come back in the future. Ill always send referrals here as well!
"Shopping For Used"
02-15-2016
I was shopping for a used vehicle and was provided with excellent service!
"Great Customer Service!"
02-17-2016
I am very happy with the service Danny Levesque provided! Would definitely come back again!
"Overall A Pleasant Experience"
02-15-2016
This was a helpful staff that worked with me on finding the right vehicle! The buying process took a while but was relatively hassle free!
"Excellent Service"
02-17-2016
I purchased a 2016 Toyota Rav4 from Brandon Dawson! He did an excellent job explaining the vehicle and answering all questions.
"Good, Honest, And Professional"
02-17-2016
Haley Stevens provided excellent service, while maintaining professionalism and honesty.
"Awesome!"
02-16-2016
Dave Lelesi was VERY helpful! I have had a great experience here!
"Great Experience!"
02-16-2016
Buying from Dave Lelesi was a very good experience!
"Good Customer Service!"
02-15-2016
Good customer service, Justin Mikolyski was friendly with great service!
"Amazing Staff"
02-12-2016
I worked with Leardon and Matt Barker and I couldnt be happier with how I was treated. I got the exact car I wanted for the exact payments I was looking for. I was in and out of there very quickly with no hassle at all. Best car buying experience a person could ask for. I would recommend anybody looking for an excellent experience to visit this store and see Leardon.
"Better Service (customer)"
02-09-2016
I like the way justin mikolyski tried to find the best vehicle for me! They are by far the best dealer in NH
"Great Attitude"
02-08-2016
Pedro had a good attitude and was very thorough in the entire process of purchasing a new truck!
"Easy Buying Process"
Great place to purchase a vehicle from. I highly recommend them. As long as they have Troy employed they will have mine and my families business.
"Great Experience"
02-25-2015
I had a wonderful experience purhasing a car at Ira Toyota. Justin Mikolyski was fantastic. He explained everything and answered every question. It was an enjoyable expierence.
"Amazing Experience!"
02-25-2015
I am recently a single mother of 2 young boys and have desperately needed a car for a very long time. When my childhood best friend and her husband became aware of my complicated situation they stepped up and offered to fill that need for me. Amazing!! I scoured the web for cars that would be the best financial choice for my little family and found one at each of the auto fairs. We first stopped at Autofair Ford and the car that I had found had just been sold but the salesman produced a few other cars that just didnt fit our needs. By this time both of my children were tired and whiny and this was the only day my friend had this week to come and assist me, finally a light bulb popped on and I recalled Deserae Duvals recent switch to IRA Toyota from the Subaru dealership. I dont know Deserae from Subaru; I actually am a former customer from her time at Daves Dragons in 2013. I will never forget the “extra mile†customer service Deserae provided me! I desperately sent Deserae a simple list of my needs and the amount I was able to afford and within a minute I had a response that she wasnt at work but her co-worker who she trusted would call me within 10 minutes and he did. Deryc Miller called with two cars that were more perfect than I could have ever imagined, I told him I would be over to their lot with in 15 minutes. Unfortunately traffic on South Willow turned 15 minutes into an hour and I was nervous that the cars would be gone or Deryc would be put off by my tardiness. I walked in to IRA and he recognized me by the description of "I have a baby and an 8 year old with me" and came right over to us with a warm, genuinely refreshing smile!! I immediately felt at ease and thankful I had thought to reach out to Deserae! Deryc took the time to pull out the two cars he had in mind for us and had them ready right in front of IRA, this was appreciated as it was FREEZING on Monday and the customer service was dually noted by me. Both cars were gorgeous and hard to pick from!! I didnt realize how long a car purchase actually takes and how much each employee puts in for each sales! Deryc was easy to talk with on the test drive and found common ground with me over being a parent of a young child. As you can see in the photos Deryc & Logan, my son, are quite comfortable with each other, which was surprising as Logan has never taken to new people so quickly. I also had the great pleasure of briefly working with one of your finance managers, Wendy Poole. Not only was she upbeat and instantly warm but she explained all of my paperwork to me in a way that was easy to understand and comfortable enough to ask questions! (My oldest met her for maybe a minute but commented on the way home that he liked Wendy and would like to see her again. I like to think both of my children have good people radars haha!) What Deserae, Deryc and Wendy provided me at IRA Toyota was more than "a good deal" it was confidence from being a former customer of Deseraes, a welcoming atmosphere and a more personal connection than just two people making a business deal. I commend you on providing the childrens area, coffee, edible food, and obtaining employees that love their job and are able to make customers feel like more than a paycheck.
"Excellent Car Buying Experience!"
10-22-2014
From beginning to end, this has been one of the best car buying experiences of my life! Steve Mooney was honest, professional, and an overall great guy to deal with. Thanks again!
"Very Helpful And Knowledgeable Staff"
09-17-2014
Just purchased a Prius. Staff were helpful and knowledgeable. No pressure to buy. Lots of information provided and negotiations were very professional. We are particularly impressed with our sales consultant, Justin Mikolyski. Justin was helpful before we bought the car and he was most helpful after we bought the car. Recommend Justin highly... Love the new Prius and can recommend IRA highly to friends... Michael & Sarah
"Fabulous Service"
09-17-2014
Ira Toyota Extremely helpful friendly and knowledgeable
"2011 Venza"
08-04-2014
Dan Smith was fantastic at helping me find a car that best fit my needs!
"Happy Customer!"
06-25-2014
Ricky Duarte is a good guy, he gave us a good deal and was very polite talking with us!
"New Shopping"
06-18-2014
Wonderful overall experience! Ill recommend Ira Manchester to everyone I know who is interested in a Toyota!
"First Time Buyer Experience"
06-18-2014
Ira Toyota Manchester was a great buying experience, Dave was very knowledgeable and had lots of patience with all of my questions.
"Thank You For Helping Me Out!"
06-17-2014
Keith Thibodeau is a wonderful, excellent sales person! He is my angel! I give this store a 20 on a scale of 1-10!
"Rav 4 Purchase"
06-16-2014
Just bought a new RAV 4 from Ira Toyota! Mr Dave Lelesi is an excellent consultant and gave me a great purchasing experience!
"Awesome Experience"
06-16-2014
Dave Lelesi was extremely helpful and nice! He made getting a new car quick and easy!
"Toyota Tacoma Purchase"
06-16-2014
Excellent company to deal with. Every was very friendly and helpful, especially our salesperson, Dave Lelesi, who went beyond to make us happy and comfortable. WE ARE A REPEAT CUSTOMER!
"Dave Lelesi"
06-06-2014
Everything was smooth and awesome! Dave Lelesi made it painless!
"Customer Service Staff"
06-06-2014
Jenny-Lynn Loring- Even though I love this dealership, every time I come in for Service she always makes us feel special and makes me want to come back. She is a wonderful asset to your business.
"Keith Thibodeau"
06-02-2014
Abhi loves the Rav 4 and Keith Thibodeau is awesome! Ira Toyota Manchester has a very efficient sales team, which work hard to help you!
"Sue Spengler"
06-02-2014
Sue Spengler at Ira Toyota Manchester is our go to sales person!
"Justin Mikolyskis Review"
06-02-2014
I had a wonderful experience! Justin Mikolyski was very kind, and made the process of getting my first new car easy and enjoyable!
"Ira Toyota Manchester: Great Customer Service!"
05-28-2014
Dan Smith was wonderful to work with and easy to talk to! We will definitely be coming here again!
"Great Job"
05-27-2014
Ira Toyota Manchester, you get a gold star! We will come back again, great service!
"Justin Mikolyski Is Awesome"
05-19-2014
We love the patience of Justin Mikolyski!!!!!!!!!!!!!!!
"Justin Mikolyski Is Awesome"
05-19-2014
We love the patience of Justin Mikolyski!!!!!!!!!!!!!!!
"Buying Used Car"
05-19-2014
Justin Mikolyski listened to the buyers conditions and did not beat around the bush. He was quick and true. Pleasure to deal with. We will be doing it again!
