"Great Experience"
10-14-2017
After having been ignored as a single woman at another dealership, I was pleasantly surprised when Ernie took me seriously and spent almost a half hour going over the car even before we took a test drive. He seemed to be fighting on my behalf when the negotiations began. and he spent many hours making the deal satisfactory for me. A surprisingly fun experience, thanks to Ernie.
"Sexi Lexi"
We went to test drive two Lexus. One being the RX350 and the other being the NX200T. Needles to say but I was in sticker shock. Ernie Tommasiello greeted us and I explained to him that I was afraid of the $$$ on the window. Ernie suggested a certified used vehicle that was on the lot for $10,000 less because it had 8,000mi on it. We took the RX350 out for a test drive on the highway and back roads. We were "wowed" by the smooth ride. We pulled into a parking lot so I could practice backing up into a parking spot (since one of my complaints about the car I was driving was all the blind spots)....easy. Although, I was very nervous driving such and expensive vehicle. Ernie was very patient, informative and best of all no pressure. BTW wasnt crazy about the stiffer ride in the NX200T. Off the list. Ernie and I exchanged cell numbers just in case I had any questions. So we left the dealership without any commitment about purchasing anything. A day later we entered into a sales agreement on the RX350. We sent in a binder thru an online application. Who knew!! It was easy. So easy that I started to think I mustve done this wrong. That warranted another text message to Ernie asking if they received the binder. Which they did. I sent about three text messages a day with (stupid) questions and Ernie always responded within the hour. Really within the hour. Ernie made this car purchase experience a pleasant one and would recommend him to anyone interested in buying a Lexus. We love this vehicle even after our first payment....71 more to go. Thanks to Ernie Tommasiello, you helped us make the right choice with ease.
"Great Experience Shopping For My Is350"
My Experience leasing my very first lexus IS350 could not had been more amazing. Ernest Tommasiello made the process easygoing and pleasant. Ernie was very friendly, easy to talk to and a genuine person that truly love his line of work. He asnwered all my questions, allow me to drive various lexus models, all so that I would be well infromed and prepared to make the right puchase. He followed up and worked hard over the phone to get me the car that I fell in love with. All in all, I will never forget my first ever car purchase, and Ernie was there every step of the way to make it memorable.
"Car Shopping"
07-01-2017
Our experience with Ernie Tommasiello leasing not only one but two LEXUS vehicles at the same time at the INSKIP Operation was one of the better “car-buying†experiences I’ve personally encountered. Even though Ernie was very candid by expressing his “newness†to the role of being a car Sales-person (likely a benefit), he was always courteous, friendly, knowledgeable about the vehicles we reviewed and never afraid of saying “I don’t know but will ask.†He always obtained the answer to all of our questions and responded back with an answer. Therefore the process was very smooth and resulted with minimal amount of stress than the typical dealership which is likely the stereotypical reputation for most all LEXUS owners since this being my first time selecting the LEXUS brand after Volvo, Mercedes, and Audi.
"Lexus Rx350 Cpo"
07-01-2017
My experience at Lexus of Warwick was great....thanks to Ernie. As a top salesperson, Ernie treated me with respect, took the time to understand what I wanted in a purchase, and felt he worked hard on my behalf. I was not ready to purchase a car when we first chatted and he did not pressure me in any way. In fact, he kept in touch and continued to provide me with the information I had asked for on possible cars. In the end, I felt I was not only getting a great car, but had made a friend in Ernie as well. Ernie followed through on all of my requests and couldnt be nicer to work with. He made the process very easy for me. I highly recommend working with Ernie for your next Lexus purchase needs.
"Lexus Rx-350 Cpo"
My experience at Lexus of Warwick was great....thanks to Ernie. As a top salesperson, Ernie treated me with respect, took the time to understand what I wanted in a purchase, and felt he worked hard on my behalf. I was not ready to purchase a car when we first chatted and he did not pressure me in any way. In fact, he kept in touch and continued to provide me with the information I had requested on possible cars. In the end, I felt I was not only getting a great car, but had made a friend in Ernie as well. Ernie followed through on all of my concerns and couldnt be nicer to work with. He made the process very easy for me. I would highly recommend working with Ernie on your next Lexus purchase. This is my third car purchased at this Lexus dealership and it was my best experience by far. I have always serviced my cars here as well and they have always been great to work with. Peppino does a great job of taking care of all of my service needs.
"Great Experience"
06-27-2017
Having to replace my 2010 Lexus ES350 due to an accident was very sad for me as I loved my car. Ernie Tommasiello made my day! It was such a pleasure working with Erie and I bought a 2016 ES350 that day. I would definitely recommend dealing with Ernie and all of the great staff at Lexus of Warwick.
"Ernie Is Terrific!!!!"
06-26-2017
This is my second Lexus from Lexus of Warwick, 2017 RX 350 Sport. As much as I dislike the word "hate," I do "hate" buying a car because I always feel that Im getting screwed. I worked with Ernie, who made the experience palatable. He was delightful and extremely helpful. If he could have taken more off of the sticker, I feel that he would have. Ernie followed up with a phone call several days subsequent to the purchase to ask if I was enjoying my new ride. I would definitely buy from Lexus of Warwick again and most DEFINITELY deal with Ernie again. He is an asset to the company and he should get a raise!!
"Great Experience"
Ernie was wonderful. He was professional, honest and courteous. This was by far the best experience I have had buying a car. The service was great. I never felt pressured and all my questions were answered.
"Great Customer Service"
Very helpful , great customer service , answered every question I had
"Exceptional Experience"
Ive had the greatest pleasure and satisfaction in owning a Lexus vehicle. Besides owning one the best vehicles on the market, dealing with this dealership is always a great experience whether its the service department or the sales team. My latest visit was a new car purchase. We were so lucky to be helped by Kyle Phillips. He made the entire process smooth and pleasant. Hes extremely knowledgeable with all of the technological advances Lexus has brought to their new car line, and efficient with his communication. Thank you Kyle! In addition, I would like to thank Neil Fried, the Sales Manager, Karine Correia, the Finance Manager and Richard Johnson for introducing me to Kyle. You all provided superb service. Thank you team!
"Great Buy"
I had a great experience at Lexus of Warwick. The salesperson I worked with, Kyle, was extremely knowledgeable, patient and truly took the time to answer all of my questions. I received superior service throughout and I would absolutely shop there again.
"Great!:)"
04-04-2017
Thank you so much for everything Kyle Phillips! I bought my car a few weeks ago and I mustve bothered Kyle a dozen times a day with questions. Even so, he was always available and easy to get in touch with, as well as professional. Always super sweet and caring and willing to help with anything I needed. Thank you for everything! :)
"Great Experience"
03-31-2017
I thought the service was excellent, Ernie was a fantastic salesman and helped me through all the processes with buying the car and all the steps along the way
"Very Helpful And Quick"
Made the purchase over the phone and it was very easy and quick. Mike Palumbo did my deal and he was really cool and straight forward. Enjoyed working with him and lexus, will be buying there again
"Very Happy"
Very happy with my purchase. My salesman was Michael Palumbo and he was very respectful and knowledgeable. He made buying a car very easy and relaxed, both of which I greatly appreciated. He was patient and very pleasant, I could not recommend a better salesman. Everyone was helpful and it was a joy to shop there.
"Great Experience"
After visiting so many other car dealers Ernie Tommasiellos manner and sales style was a welcome change. I never felt rushed or pressured and am thrilled top to bottom with the entire car buying experience at Lexus of Warwick.
"Great Experience!!!"
Ernie Tommasiello was absolutely terrific!!! Would highly recommend others ask to deal with him if looking to purchase or lease a Lexus!!! Neil and Seth were great as well!!!
"Great Experience"
I bought a new NX (2/17) and was helped by Ernie Tommasiello. He was really amazing, spent a good deal of time with me, and knew the vehicles well. I was in the market for a new car and had two other strong buying options outside of Lexus. Ernie took me for test drives in multiple vehicles, so that I could make the most informed driving decision, and, then, he took me through Inskips entire inventory, made notes on the cars I liked and sent me the info on each later that day. His time paid off, and I went back to purchase the Lexus. He made the buying process super comfortable and really easy. I know it was his goal to keep me at ease, and he went well beyond that! The sales manager, Corey, and the Finance Manager, Korinne, were both courteous and customer oriented. It was an easy buying process, starting with Ernie. I will refer him and the dealership to everyone.
"Rx 350"
I had a wonderful experience working with Ernie to buy my Lexus RX 350.
"Great Experience"
Worked with Ray West to get the best L/CPO 2013 GS 350 and was exactly how a car buying experience should be for me. I recommend him especially if youre a car person. Hes been there a long time and theres a reason for it - hes great at what he does and knows his stuff. Very knowledgeable about the cars, the process and expediting it along - which is great because I was busy, and essentially had tailored service to what I was there for. Im a car guy and had done my research, he did his job how it should be done and all he could to make it happen - and it just all worked out. Very good experience. Cant wait to pick it up!
"Absolutely Wonderful!"
01-31-2017
I was very unsure of myself, as this was my first time purchasing a car on my own (without a "man") to help handle what is typically thought of as a mans domain. Ernie Tommasiello not only greeted me and made me feel very welcome; he endured my multiple trips to test drive different models, and walked me through the whole experience with care. He even pointed out that I could "negotiate" my reimbursement amount from my insurance company for the total loss of my previous vehicle, which yielded me an extra $3,000.00 to put towards the purchase price of my car. I look forward to having just as promising a relationship with your service department as I have had with the sales department.
"First Service At 6 Months"
01-30-2017
I had Ryan Gardiner as my service writer and u couldnt ask for better. I had a couple of small request along with the regular checkup and everything was great. While I was there I had a tech refresher course from Jennifer and Randy, they are both so friendly and helpful that a 60+ non technical person can learn all the amazing options on my ES350 without being made to feel intimidated. I waited to write this review until I had my first service to see if they could stand up to the excellent service I received from my salesmen David Wagner. Ask for him you wont be sorry.
"New Lexus"
01-09-2017
Ernie. Was excellent would recommend to my friends and family Ill give him a 10 thanks again
"Great Experience"
My overall experience with Lexus of Warwick specifically Ernie was great. I walked into the dealership with no plans of purchasing a new vehicle, but ended up walking out with new 2017 Lexus IS300. Ernie answered all of my questions to help me deciding to move forward. I am loving the car so far and will be back when I am next in the market for a new car.
"Lexus At Its Best"
12-30-2016
Overall, the Lexus of Warwick dealership is spacious and clean; the waiting area is comfortable and amply stocked. All aspects are warm and inviting. Ernie Tommasiello, our sales consultant, was knowledgeable, accessible, and helpful. I would highly recommend working with him.
"Great Experience"
12-30-2016
Havent been to a dealership in over 15 years. Dealing with Ernie Tommasiello was a great experience! He was knowledgeable about the Rx 350 , patient with our questions and highly professional. Also his manager was a straight forward guy. I would recommend Ernie and the dealership to anyone! Bruce and Lida Benoit
"Ernie Tommasiello"
12-10-2016
Working with Ernie Tommasiello at Lexus of Warwick in purchasing our Lexus SUV was a pleasant and stress-free experience. As a sales professional, he listened to what our needs and concerns were, and delivered. He did not waste our time, and thats what is important to us in any important purchase transaction. I would highly recommend Mr. Tommasiello to anyone who is contemplating a major automobile purchase in the near future.
"Buyer"
12-08-2016
Working with Ernie Tommasiello at Lexus of Warwick in purchasing our Lexus SUV was a pleasant and stress-free experience. As a sales professional, he listened to what our needs and concerns were, and delivered. He did not waste our time, and thats what is important to us in any important purchase transaction. I would highly recommend Mr. Tommasiello to anyone who is contemplating a major automobile purchase in the near future.
"Ernie Tommasiello"
12-08-2016
Out experience with Lexus of Warwick was great. We got what we wanted and paid what we wanted. The whole experience was incredible. Ernie Tommasiello is one of the best Car Sales Reps we have every had the privilege of working with. He went out of his way to find exactly what I was looking for and made the experience of buying a car fun and stress free. We would definitely recommend him to anyone looking for a new car. Thank you Ernie.
"Great Experience"
12-01-2016
They made things go smoothly with no stress, especially Ernie; he was helpful, courteous and professional. I will definitely recommend Ernie and Lexus of Warwick to my friends and family.
"Sales Man"
11-19-2016
Ernie was great. Would send friends to him any time.
"Excellent Experience!"
11-17-2016
I was just "browsing", and Ernie came out to greet us. He was very friendly, professional, patient, had a great sense of humor, and was very knowledgeable about the RX350s I was interested in. Everyone I encountered at the dealership that day was very friendly. After we closed the deal, I found out they closed at 6 pm on Saturdays, and I was there until 8 pm! Ernie never said a word, just took his time and didnt try to rush at all. I picked up my 2014 Certified RX350 on Halloween! What a treat! ( for me and Ernie) One of the best experiences Ive had in purchasing a new vehicle! Ernie was great!
"Recent Purchase Of Gs350"
10-29-2016
I just purchased a 2013 Lexus certified GS350. Ernie made the process enjoyable. His professionalism, knowledge of the Lexus vehicles and his attentiveness streamlined the entire process.
"Greatest Experience !"
Having Ernie as my car salesperson It was a greatest experience I have ever had. He is a honest person with professional ethics. I am well satisfied with him for my purchase and will do business again.
"Satisfied Customer"
10-19-2016
My first contact was with Ernie Tommasiello. He was very professional & knowledgeable with my questions. I highly recommend Ernie as a sales person. Everyone was friendly, transparent about the deal and accommodating about my schedule since I has a short window to purchase a new vehicle. This all lead to an outstanding experience and a very satisfied new car owner.
"Great Experience!"
10-19-2016
I recently purchased a used car at Lexus of Warwick. I was met by a wonderful salesperson (Ernie Ernie Tommasiello) who greeted me and made me feel very comfortable. His approach was casual, informative, and most importantly, not pushy. I very much appreciated the low pressure approach. The facilities are clean and comfortable. The service area is very clean and organized and I got a great deal of confidence with the professionalism of the service area and the facility in general. I highly recommend Lexus of Warwick, in particular Ernie.
"Exceptional Dealer"
10-10-2016
Starting from the sales rep, moving forward to sales managers and finance officer, one of the best car buying experiences. Professional, courteous and respectful. Futuristic updated setup in the building. Well-priced certified vehicle (i eventually purchased), full detailed exterior and interior, full tank of gas on delivery. This dealership is located in a huge development of premium dealerships by Penske. If youre in the market for a Lexus (or any other luxury brand, there are 8+ brands within this gorgeous development), new or pre-owned, this is the merchant to deal with. Thanks, guys!
"New Car"
10-10-2016
Ernie Tomasiello was great. He was a good teacher and we trusted him. We love the car.
"A Very Nice And Clean Place"
06-14-2016
I have never done any business with this company. But I was very happy to talk with the sales man. There was no pushing to buy a car at all. I was very impressed.
"Good Customer Service"
05-31-2016
Good experience. They provided a quick quote and happily answered all questions
"New Car Purchase"
05-25-2016
Purchased a new NX as part of a weekend promotion for current customers. Traded an Infiniti. The dealership was swamped and staff struggled to keep up with the interested shoppers. The finance department was particularly understaffed. I worked with Craig who was very informative - no pressure just wanted to please. I would highly recommend you ask for Craig is you go to Lexus. On pickup day I worked with Randall to go thru all the bells and whistles. He was patient and very helpful. Overall a very good dealership but I would recommend that you not shop on a promotion weekend or expect to wait a very long time.
"Out Of State Buyer"
05-21-2016
My first contact was with Sabrina Campos. She fielded my initial questions and took my offer to the sales manager which was accepted. I then worked with David Wagner to finish up the sale. Everyone was friendly, transparent about the deal and accommodating about my schedule since I was coming from out of state. This all let to an outstanding experience and a very satisfied new car owner.
"New (used) Car"
02-06-2016
I bought my first Lexus a number of years ago from a private dealer. I loved the car from the moment I drove it. I travel with business everyday and recently passed 290,000 miles on the car. I began having nickel and dime repairs on a regular basis. and quite honestly, the car gave me all it had. My wife suggested looking for a newer used Lexus with hopes that we could get the money and mileage out of another one. I searched for a while but never found what I was looking for. I found a similar model to the one I had at Lexus of Warwick. When I called I spoke with Richard Johnson. He said he thought the car was gone but wasnt completely sure. He called me back and informed me that it had gone to auction but could try to pull it back if I was sincere. He got the car back and I went in the next day for a test drive. I knew it was what I wanted 10 minutes into the test drive. Richard, the finance personnel, the mechanic who swapped my plates. Everyone was 2nd to none. I actually left some personal items in the car and Richard reach out to let me know he retrieved them, and they would be waiting for me upon a return visit to the dealership. I need it serviced and Richard went above and beyond by setting my appointment and giving me a "Loaner" for the day so I wont miss any work. If youre looking for a new or used Lexus? Reach out to Richard. He treated me with professional respect and went above and beyond knowing there was a chance I may not even feel the car was suited to me. When Im ready for another one, Ill be reaching out to Richard Johnson again!
"Peppino Palladino"
01-18-2016
Since 2003, my wife and I have purchased three new Lexus automobiles from Lexus of Warwick.We have always had them serviced there when needed. We have always dealt with your service advisor Peppino Palladino who we think is a great person. He is honest, respectful,friendly and responsible. We hope to continue doing business with you for many years to come.
"Great Dealership !"
12-12-2015
My wife and I just purchased our new car from Lexus of Warwick and couldnt be happier. The staff were all excellent, especially our sales associate David Poccia who made the process most enjoyable. Thank you.....Paul
"Great Service, Easy Purchase Of Exact Car I Wanted"
11-04-2015
Excellent and quick. I asked Ray West to keep an eye out for a gently used Rx350 with low miles, like new and certified. He called me Thursday evening with one to look at, I went in Friday morning, test drove the car and picked it up on Saturday. It is my 2nd RX and other than a Lexus LX I cant see myself driving anything else ever! Very appreciative that it was a quick sign and drive process as we are very busy (like everyone these days)! The excellence we have come to expect from Lexus of Warwick is exactly what we experienced in the sales and finance process. Thank you.
"Worth The Drive From Maine!"
10-19-2015
Purchased a used Lexus RX350. Richard Johnson, Salesperson, was wonderful to work with. He was respectful, honest, responsive, friendly, and very organized. He made us feel very special and we enjoyed working with him. We drove 3 hours from Maine to purchase the vehicle and the process was very efficient. Car was immaculate and dealer had done extensive service to the car before we purchased it. Thank you for a great vehicle and a great experience!
"Go Somewhere Else"
07-26-2015
Go somewhere else to buy your car. They have no idea how to run a business! The managerment and sale just want your money and forget about you!
"Worth The Trip From Glastonbury To Ri!"
02-26-2015
I am a loyal Lexus driver so when I totaled my ES 300 I went looking for another Lexus. I worked with both Erich and James on the purchase of 2011 Lexus ES 350. I was well worth it to me to travel to Warwick from Connecticut to make this purchase. I felt I got excellent customer service at a professional dealership, and at an excellent price! I would recommend this dealership to everyone I know.
