"So Happy I Found My Dream Car!!"
I had done some research prior to visiting BMW of Warwick. I have always wanted a BMW I am lucky enough to have one thanks to Bob Shaw . I test drove almost immediately, fell in love with the car, and purchased the car the same day. Bob was patient with all our questions and answered them all. There was no pressure to buy. Definitely the best car buying experience we have ever had.
"Great Experience At Bmw In Warwick"
I recently went to the BMW location in Warwick and i have to say that i had one of the best experiences i have ever had when it comes to me making a purchase. My salesperson was Micaela and for me wanting a luxury vehicle but not having much knowledge when it comes to cars she really went out of her way to make the situation very easy for me and i did leave with a new X3 and i am in love with it!!!
"Just What I Wanted"
I had done some research prior to my visit to BMW of Warwick. I have always lusted after BMW for some time and now I am lucky enough to have one thanks to Bob Shaw . I was given a test drive almost immediately,fell in love with the car,and purchased the car the same day. Bob is a terrific salesperson and BMW of Warwick is a class act.
"Great Experience Buying Bmw X1 A"
We had a good experience during our 2014 BMW X1 purchase on 4/29/17. Bob Shaw gave us such an awesome customer care. He was never pushy and the whole experience was without any pressure.Bob was very organized and was able to do the transaction quickly. He also kept contact after the sale and made sure we were happy with the purchase. We went to this dealership driving close to 40 miles and my wife was not comfortable in driving the new car back home. When Bob came to know about the situation he offered help in driving the car near our town.Bob is such a nice person and BMW of Warwick should be proud to have him as part of their team.I will definitely recommend this dealership to my friends.
"Superior Customer Service - Purchase Of 2017 X1"
Bob Shaw was an excellent salesperson who went above and beyond the norm to find the car we wanted and to get us a compelling deal! Superior effort.
"Five Stars For Ryan"
04-04-2017
Ryan Berge was the ultimate sales professional. He patiently listened, knowledgeable addressed our questions and concerns, and was exceptionally conscientious and respectful. His outstanding customer service ability, combined with his high-level of competency and pleasant disposition, made the purchase of our new 540 a dream. Ryan is truly an asset to the team at BMW of Warwick.
"Highly Recommend Ryan Berge"
I special ordered a 2017 X5 Diesel. Ryan made the process a breeze. From the test drive to the negotiation and detailed order the whole process took about 2 hours. Ryan understands great customer service.
"Terrible Experience"
02-06-2017
My wife and I had a very negative experience. We had an appointment to test drive. First the dealer asked us to wait 2 hours after we got there. Then, the car interior was covered in filth and cat hair. Finally, the dealer tried to convinced us (with a straight face) that car dealers do not take a discount from the asking price. Their sales strategy appears to be to have us to wait while we can see the dealers chit-chatting in the next room. This entire experience was insulting.
"Highly Reccomend Ryan Berge From Bmw Of Warwick!"
Ryan from BMW was more than accomdating in my search for a new car! He was never pushy, and always friendly! One thing that is a turn off for me is when car salesman try to get you into a car that you dont want, and Ryan was the complete opposite. If youre going to buy a BMW, ask for him! I will never go to another dealership or see another car salesman! Thanks Ryan!
"Excellent Experience At Bmw Of Warwick"
We recently purchased a new 330i Touring wagon from BMW of Warwick. Ryan Berge provided excellent professional service throughout, making the whole purchase easy and interesting. He was invaluable at explaining the car to us, made sure that we both got to drive the car, answered all our questions in a thorough and knowledgeable manner, and guided us through the purchasing process. He made sure that we got a good price for our trade-in, and even stayed late as we had to drive home to CT to get the title. Would we recommend Ryan Berge and BMW of Warwick? Yes, absolutely!
"Fantastic"
I purchased a new 3 Series from Ryan Berge at BMW of Warwick and was extremely happy with the process. I would recommend him to anyone interested in a BMW. Ryan is fair, honest, and responsive to concerns without sales pressure or coercion. He helped make the process easy, straightforward, and sensible – which, in my experience, can be rare at some car dealerships. I will certainly buy another car from him.
"Great Experience!!"
Great experience buying a CPO 435i xdrive from Mark Tortolani @ BMW of Warwick! Came into the showroom with my wife and 18 year old son. Was looking for a specific vehicle which I test drove and didnt feel exactly right. Mark did an outstanding job of listening to me and suggested another BMW which was exactly what I was looking for...but didnt even know it! Mark let me do an extended test drive to pick up my daughter and by the time we got back to the dealership we were all in love. Mark took the time to get to know us, and made us feel so comfortable throughout the entire car buying and delivery process. Marks knowledge and passion for the product is contagious and really set the tone for an excellent end to end experience. I cant thank Mark enough for making my time purchasing a new vehicle so enjoyable. Thanks Mark!!!
"535l-x Purchase"
I just purchased my 535 through Mark Tortalani. His dedication to finding the car I was looking for was incredible. He actually found the right car in Ohio and had it trucked in got me. The car is a CPO. Upon my inspection of the interior of the car I noticed some type of crud on the carpet fire walls. This is after it has been cleaned and detailed in their reconditioning shop. Mark brought in the used car manager to show him the mess. The manager told me he had an interior specialist and it would be taken care of the next morning very first thing. The next day, it was never taken care of. At this point I told Mark I had had enough of wasting my time and was ready to pass on the deal. He assured me he would get the car up to the CPO spec. The CPO reported that the interior carpet was up to standard. Obviously who ever did the inspection never looked inside. At this point MARK proceeded to bring in his own cleaning tools and supplies, he spent most of that afternoon cleaning the interior of this car to bring it to the specs that it should be at. Upon my inspection for the third time after he had cleaned the carpet it looked great. I am greatly disappointed by the service or the reconditioning shop in the quality of the workmanship. If this dealership had more salesman like Mark they would be top notch in my book. Thank you again Mark the car is exactly what I was looking for and I appreciate the extra effort that you put in to keep me happy . I will definitely recommend MARK to my friends and I too will be back to see Mark when I am ready for my next purchase.
"Fantastic Experience For Soon-to-be College Grad!"
By far the best car buying experience for a soon to be college grads first BMW! Scott Kiefer was absolutely fantastic in making sure everything was done 100% perfectly! The conditions of all the cars are fantastic, and this is our 2nd BMW purchased from Scott and the BMW of Warwick team! Will certainly be back soon! Thank you!
"2016 Bmw 5 Series"
Just leased my 3rd BMW from Mark Tortolani at BMW of Warwick. Mark is a first class sales manager and he will go to the extreme to help make his customers visit and purchase feel like a relaxing moment. Mark called me and explained to me the opportunity for me to get out of my last few months of my lease and get into a new 2016 BMW. Mark drove out to my house and closed the deal because I had to leave his BMW office due to other prior engagements. He ever drove to my house to drop off my car charger that I forgot in my old car, who does that now a days? Mark thats who! I feel like family when Im in Marks presence and he treats me as such. First class person. I will purchase my next BMW from Mark when the time arises.
"Long Distance Customer Service"
Im located over 1000 miles from Rhode Island, but buying a car from BMW of Warwick was a very positive experience. Thanks to Scott Kiefer and other staff who made this an easy transaction.
"Best Car Buying Experience Possible"
12-10-2016
I had a very difficult situation involving my trade which required a lot of extra effort and determination. Any other salesman would have told me theres nothing they could do or would have put me in a situation where I couldnt afford a cup of coffee. Mark Tortolani is absolutley the best car salesman and individual in that field I have ever had the chance to be acquainted with. Ive purchased over 10 vehicles in my life and all of which I left feeling uncomfortable and with the feeling I was taken advantage of. He worked hard with me for over a week to get me in a better situation. He called and texted me after hours went over and beyond many times and was always personable and on time with appointments. Never met a salesman who would ever have that work ethic these days, but Mark Breaks the mold. I will never forget that experience and I know I will be back to Inskip for my next BMW solely based on the experiance and service he provided me. Thank you inskip and most of all thank you Mark!!
"Exceptional Experience!"
In September, I purchased my first BMW, a 535XDrive, working with Mark Tortolani at BMW of Warwick, I initially started my search looking online and visiting several local dealerships. Mark was outstanding in every way-professional, extremely knowledgeable, patient, and he took the time to determine what I was looking for in order to find the perfect car. I was most impressed by Marks passion, work ethic, pride in the BMW brand and I appreciated the support he received from his Managers Tom Vincent and Mike Silva which confirmed I was working with a top notch team. Mark found a fantastic car and made the process extremely easy. As we were making arrangements for the delivery, I mentioned that I would soon be looking to replace my wifes car as well and to let me know if he saw something special. Once again, he found an absolute gem, drove it to our house one evening so my wife could test drive it and she is now the proud owner of a beautiful low mileage, Certified Pre-owned BMW X5. Mark is a high quality professional who takes an advisory approach serving as a consultant and I will refer anyone I know looking for a car to work with him at BMW in Warwick.
"Exceptional Experience!"
In September, I purchased my first BMW, a 535XDrive, working with Mark Tortolani at BMW of Warwick, I initially started my search looking online and visiting several local dealerships. Mark was outstanding in every way -professional, extremely knowledgeable, patient and he took the time to determine what I was looking for in order to find the perfect car. I was most impressed by Marks passion, work ethic, pride in the BMW brand and I appreciated the support he received from his Managers Tom Vincent and Mike Silva which confirmed I was working with a top notch team. Mark found a fantastic car and made the process extremely easy. As we were making arrangements for the delivery, I mentioned that I would soon be looking to replace my wifes car as well and to let me know if he saw something special. Once again, he found an absolute gem, drove it to our house one evening so my wife could test drive it and she is now the proud owner of a beautiful low mileage, Certified Pre-owned BMW X5. Mark is a high quality professional who takes an advisory approach serving as a consultant and I will refer anyone I know looking for a car to work with him at BMW in Warwick.
"Great Overall Experience!"
10-18-2016
Mark Tortolani at Inskip, Warwick was extremely knowledgeable and accommodating. He made my experience easy, and comfortable! I highly recommend!
"Bmw Buying Experience"
10-11-2016
I really enjoyed purchasing my first brand new BMW from this dealership. I worked with Mark my salesman who helped me out so much and really took the time to help me find the SUV I wanted. Tom the manager was also great to work with when it came to helping me with the final decision and financing. I will definitely recommend this dealership and its staff to anyone I know.
"My First Bmw"
My son purchased a BMW from BMW of Warwick this past August his salesman was Otar. He had a great experience and I like his BMW so much I bought one too! I went back to see Otar, just waiting to pick it up. I would highly recommend BMW of Warwick everyone is very knowledgeable, professional, and helpful. So far this has been an amazing experience.
"Excellent Experience!"
I usually hate buying cars, but from the first phone call with my Client Adviser,Ryan Berge to my first drive home in my new BMW, my experience was more than a pleasurable. Ryan had great knowledge about the car, he was very personable and easy to get along with, and made my buying experience easy & smooth. No problems with the car so far! I would recommend Ryan & BMW of Warwick to everyone.
"Excellent Experience"
09-19-2016
I had the pleasure of working with Bob Shaw in my quest to purchase a new BMW. From the outset, he was easy to work with and extremely personable, and was able to flex his schedule so that he could meet me either on a weekend or later after my work was done to physically learn more about this vehicle. Negotiation was fairly straightforward and devoid of hassle, and 2 weeks removed from the process I can say that I remain quite happy with my purchase and with whom I chose to work with. I would wholeheartedly recommend Bob Shaw to anyone in the market for a BMW, and I myself plan on coming back to him for another car in the future.
"Best Car Buying Experience Of My Life!"
09-19-2016
Couldn’t be happier… Best car buying experience of my life… My 2009 328i x Drive finally caved in after 267,900 miles. My wife immediately reached out to BMW of Warwick. Thankfully she was able to speak with Bob Shaw a client advisor there. She explained that through her research she had found a car that we were looking for. She told Bob that I work two states away and might not be able to make it there before closing. Bob told her that it wouldn’t be a problem. When I arrived for the test drive Bob had already met my wife and was giving her a tour of the car. This was a first for us. In the past the “sales person†always would speak with me and focus the conversation on my needs and wants. Immediately I knew that Bob was a true Client Advisor as he cared about what we both thought of the car. We took the car for a test drive and Bob was extremely knowledgeable about the cars features and answered each of our questions and made the both of us feel very comfortable. There was never a point that we felt pressured or the typical “car sales pitchâ€. He was always open and honest. We were very happy that the car we were looking for was available and the Client Advisor we worked with was Bob Shaw. The best part of the entire process (other than driving the car off the lot) was when I picked up the car. BMW of Warwick had their entire staff there to congratulate and thank me for my business as I walked into the back room to see my new car with a big red bow on it. Bob Shaw even remembered that I joked with my wife that the car was really her car. He made a note on a sign wishing her the best on her “future new carâ€. Both my wife and I feel that our overall experience with BMW of Warwick and Client Advisor Bob Shaw was one that we hope we can duplicate over and over again! I love my new car but I can’t wait to go back again for my next new car.
"Excellent Experience"
Scott Keifer was a pleasure to work with, as were Gina and the rest of the team. The highest professionalism. Never felt any car buying pressure, simply helpful and there to assist in any way. I highly recommend this dealership. This is what car buying should be like.
"Bob Shaw: The Ultimate Bmw Sales Representative"
06-25-2016
I recently visited BMW of Warwick since my lease was within a few months of ending. I just wanted to get an idea of which model peaked my interest and was within my price range. I was approached by a sales representative named Bob Shaw. That was my lucky day! I informed Bob that my lease still had a few months to go. Bob could have very well walked away since I did not have any intention of buying or leasing a car at that point in time. However, he stayed with me and patiently answered all of my many questions. I never felt pressured. Bob was extremely informative and attentive to exactly just what type of car I wanted. This was going to be the 5th BMW that my family has owned/leased. I have to admit that this was the very best car shopping experience ever! Bob was so attentive to every detail of my dream car. I returned a few days later and Bob showed me a car that met all of my criteria. It was perfect! Bob had certainly done his research when I called to inform him that I would be returning to BMW of Warwick. I asked him if I could end the lease early and he checked to see that this was possible. I definitely would recommend Bob Shaw to my family and friends. His hard work and dedication to his customers is admirable. He is a gentleman of integrity and trust. He even helped me with the difficult decision of whether to buy or lease by listing the pros and cons of each. I felt very comfortable during the entire car shopping experience. BMW is known as the “ultimate driving machine.†In my opinion, Bob Shaw is the ultimate sales representative for BMW!!!!!
"Bmw Of Warwick: Bob Shaw"
06-25-2016
BOB SHAW: BMW of Warwick I recently visited BMW of Warwick since my lease was within a few months of ending. I just wanted to get an idea of which model peaked my interest and was within my price range. I was approach by a sales representative named Bob Shaw. That was my lucky day! I informed Bob that my lease still had a few months to go. Bob could have very well walked away since I did not have any intention of buying or leasing a car at that point in time. However, he stayed with me and patiently answered all of my many questions. I never felt pressured. Bob was extremely informative and attentive to exactly just what type of car I wanted. This was going to be the 5th BMW that my family has owned/leased. I have to admit that this was the very best car shopping experience ever! Bob was so attentive to every detail of my dream car. I returned a few days later and Bob showed me a car that met all of my criteria. It was perfect! Bob had certainly done his research when I called to inform him that I would be returning to BMW of Warwick. I asked him if I could end the lease early and he checked to see that this was possible. I definitely would recommend Bob Shaw to my family and friends. His hard work and dedication to his customers is admirable. He is a gentleman of integrity and trust. He even helped me with the difficult decision of whether to buy or lease by listing the pros and cons of each. I felt very comfortable during the entire car shopping experience. BMW is known as the “ultimate driving machine.†In my opinion, Bob Shaw is the ultimate sales representative for BMW!!!!!
"Bmw Of Warwick: Bob Shaw"
06-25-2016
BOB SHAW: BMW of Warwick I recently visited BMW of Warwick since my lease was within a few months of ending. I just wanted to get an idea of which model peaked my interest and was within my price range. I was approach by a sales representative named Bob Shaw. That was my lucky day! I informed Bob that my lease still had a few months to go. Bob could have very well walked away since I did not have any intention of buying or leasing a car at that point in time. However, he stayed with me and patiently answered all of my many questions. I never felt pressured. Bob was extremely informative and attentive to exactly just what type of car I wanted. This was going to be the 5th BMW that my family has owned/leased. I have to admit that this was the very best car shopping experience ever! Bob was so attentive to every detail of my dream car. I returned a few days later and Bob showed me a car that met all of my criteria. It was perfect! Bob had certainly done his research when I called to inform him that I would be returning to BMW of Warwick. I asked him if I could end the lease early and he checked to see that this was possible. I definitely would recommend Bob Shaw to my family and friends. His hard work and dedication to his customers is admirable. He is a gentleman of integrity and trust. He even helped me with the difficult decision of whether to buy or lease by listing the pros and cons of each. I felt very comfortable during the entire car shopping experience. BMW is known as the “ultimate driving machine.†In my opinion, Bob Shaw is the ultimate sales representative for BMW!!!!!
"Bmw Of Warwick: Bob Shaw"
06-25-2016
I recently visited BMW of Warwick since my lease was within a few months of ending. I just wanted to get an idea of which model peaked my interest and was within my price range. I was approached by a sales representative named Bob Shaw. This meeting turned out to be my lucky day! I informed Bob that my lease still had a few months to go. Bob could have very well have walked away since I expressed that I did not have any intention of buying or leasing a car at that point in time. However, he stayed with me and very patiently answered all of my many questions. I never felt pressured. Bob was extremely informative and attentive to exactly what type of car I wanted. This new car was going to be the fifth BMW that I have either leased or bought and I have to admit the this was the very best car shopping experience that I ever had. I returned a couple of days later and Bob showed me the car of my dreams. It met all of the criteria that I wanted and It was the perfect color. loved it at first sight! I asked Bob if I could end the lease early. He checked into my lease and found out that I was within the time frame to return my lease without a penalty. I could not let the car get away and decided to buy it after a test drive. I definitely would recommend Bob Shaw to my family and friends. His hard work and dedication to his customers is admirable. He even helped me with the difficult decision of whether to buy or to lease by listing the pros and cons of each. I feel that Bob is a gentleman of integrity and trust and this made me very comfortable during the entire shopping experience. BMW is known as "the ultimate driving machine." In my opinion, Bob Shaw should be known as "the ultimate BMW sales representative."
"My White Sporty Bff"
06-24-2016
My husband brought his used BMW X5 to be repaired and was given a 2016 X1 to use for several days as a loaner. During that time, I was in need of a vehicle and drove the X1 and immediately fell in love! After that day I did everything in my power to obtain the X1 and worked with Bob Shaw who answered a plethora of emails from me with dozens of questions without ever getting annoyed. For affordabilitys sake I ended up getting that exact BMW X1 that I had driven! It was used but gently so the price was better than one right off the production line. However, Inskip cleaned it up and went through it mechanically with a fine toothed comb. Other than the 5,000 miles on it, youd never know it was "used". I drive it every day and enjoy every second. Ive not had to come in for any maintenance yet but I anticipate a comfortable experience with delicious coffee, freshly baked cookies and nice people, as usual.
"Would Not Buy A Used Car From This Dealer"
Found a good looking used 2011 Buick Lucerne at this dealer on Cars.com. Looked good on the lot, but after getting it home an endless list of problems has surfaced: needed brakes and rotors, front and back. The spare tire wheel-well was full of rusty water. The spare tire was flat. Car has had a "minor" accident, fine, but the repairs were horrible - found missing rubber door gaskets, loose exterior trim, completely loose floorboard trim, loose rear-view side mirror. There is an oil leak. There was a bungee cord in the engine compartment. The seat-back pockets had cds, wrappers, coins and other trash. Found a watch and other trash in the trunk. Unlikely they even looked through the car. Carpeting was filthy. They put the wrong mileage on the paperwork - to be in the dealers favor. The sales rep (SL) was impersonal and distracted. I also wrote to this dealer afterward with my concerns and also got no response. So, nothing special about this dealership at all, I would not recommend to anyone.
"My Bmw X3 Purchase"
04-04-2016
We had decided to buy a BMW before visiting BMW of Warwick, but our sales rep, Bob Shaw, made the experience very easy and pleasant. The presentation on delivery was a nice touch.
"Thank You"
I would like to say Thank you ! My sales advisor Scott KIefer was excellent. He was extremely professional and very courtesy. Scott provided me with great service and was honest throughout the process. I would, because of Scott refer others to your dealership to see Scott for their next vehicle. BO
"Excellent Car Buying Experience"
02-17-2016
My experience with buying a car through BMW of Warwick was a fantastic. I called the dealership to inquire about a used 3 series, and Scott Kiefer picked up the phone. I live a few hundred miles away from the dealer, and he was able to tell me all about the car, and even gave me a ballpark trade-in value. The next day I drove down to make the deal, and the process was a breeze. Scott walked me through all of the paperwork, and before too long I got what I think is a solid deal on exactly the car I was looking for. Scott has been very responsive to any questions or concerns, and is just a nice guy. I highly recommend Scott and this dealership. The no haggle pricing is a huge bonus. No hassle. Youre just treated right.
"Scott Kiefer Was Excellent"
Scott Kiefer was excellent. He was extremely knowledgeable and courtesy. His customer service made my experience at inskip one of the best-- I will never go anywhere else to lease/buy a car OR to anyone else. If you are thinking about heading to instep--ASK FOR SCOTT!! Scott, Thanks for everything! Nicole T.
"Scott Kiefer Bmw Of Warwick"
12-12-2015
My experience with BMW of Warwick was great, especially Scott Kiefer The entire team of people were more than professional they are head and shoulders above any BMW dealer I have dealt with. Scott Kiefer is now our official BMW sales person forever. I have purchased 7 BMWs in my life time and there is no comparison to BMW of Warwick and Scott Kiefer. John T Holmes
"Used Car Experience"
I was looking for a special BMW model used car and found it at Warwick. The client advisor Jim was very helpful and knowledgable about the model and car. I was able to complete the sales process promptly. There was a minor problem with the car which the service department fixed after locating the new part quickly.
"Highly Recommended"
Sam Lee at BMW Inskip of Warwick goes above and beyond any sales representatives duties. He puts a customers needs before his commission. He understands the customers needs and will not hesitate to walk a customer over to another dealer, if that is a better match for the customer and his family. He speaks to you as if you were a friend honest and fair. If more people did business the way Sam Lee does, buying a car would be a very joyful and fun experience and not a stressful one. If anyone is in the market for an automobile, please do yourself a favor look up Sam Lee at BMW. It will turn out to be a wonderful experience. Can t say enough good things about Sam. He is the real deal. Steve & Karen
"Great Shopping Experience"
We hate to shop for cars. However, Scott Kiefer made our shopping experience a truly positive one. He was friendly, knowledgeable, and accessible throughout. There were no high pressure tactics, he was absolutely honest and forthright in answering our questions, he let us know when he didnt think we needed certain options, and his initial price offer was so competitive compared to dealers cost that there was no need to bicker over price. We bought a BMW X3 diesel (Scott carefully walked U.S. through the pros and cons of going diesel), and so far we are delighted with our choice. We highly recommend Scott and BMW of Warwick
"Outstanding Service"
Very positive experience!!! We will definitely refer family, friends, and colleagues. Scott, Randy and Mitch were an awesome team. All ensured that we were well taken care of and left with a comprehensive understanding of our new vehicle. We look forward to our return in a few weeks for our second tutorial. Thanks for making this such an enjoyable experience!!
"Ignored By Sales Person"
Funny, my first feedback was apparently deleted. Bought a used car, after the deal was complete, I found my tire was slit and the rim was bent. Called the salesman, Matt, and left a message as to what the problem was and he never bothered to answer it. (called several times and my question is still unanswered). I emailed the manager, he turned the email over to the sales manager. He called me and left a message. I called him back and left him a message to call me back..... sure glad I wasnt holding my breath, Id be dead now. A week later I called again and left another message..... still waiting! The other day I was driving down the street to see my tail light was hanging by a wire. Seems like some how the screws fell out (cant figure that one out.) Just very disappointed with the way I was ignored by Matt once the sale was completed..
"Great Service, Beautiful Faciltiies"
Service at this dealership is always fantastic. My agent Steve B is fantastic. Always have a loaner car for me.
"Overall Great Car Buying Experiance"
After initial disappointment which was the result of failed attempts to view cars at this dealership the experience of buying a car could not have ended much better in my opinion. We were contacted, brought in, treated extremely well, and offered an exceptional deal on a car we wanted. This dealership more than made up for the initial experience. A personal thanks to Brian in the sale and Ben for getting us acquainted with this vehicle.
"Excellent Experience!"
Excellent experience! Luke Meyer went above and beyond to provide the exact car I wanted! The professionalism and attention towards the customer and details was absolutely fantastic! Very happy with the dealership and my purchase! Thank you so much Luke Meyer for being an awesome Customer Advocate!
"2015 Bmw X5, Wow Experience"
We love BMW automobiles, that why we continued our search for a 2015 X5 at BMW of Warwick. We were offered a fair value for out 2010 535 XI along with a wonderful buying experience that culminated with the purchase of the vehicle of our dreams. The staff at BMW of Warwick were professional, reasonable and friendly. Their attention to detail was spot on throughout the negotiation process and through the financing close-out and operating experience. We will convey our positive experiences at BMW of Warwick to our family and many friends. Thank You Scott Kiefer and all your associated professionals. Thank You
"Great People And A Welcome Experience."
I recently purchased a certified used BMW from BMW of Warwick, and was very satisfied with the experience. I went in knowing the cars I was most interested in looking at and the process was a breeze. This is the second time Ive purchased a vehicle from them, and would definitely consider going again. My sales associate was Scott Kiefer, and he was fantastic. Ive been to a few dealerships before, where the people were pushy to the point of costing themselves a sale. Scott was not one of those people. He understood that I had a few in mind and didnt try to push anything more. He was respectful and knowledgeable, answering questions with ease. Once I had decided on a car, the process was mostly smooth. The finance manager, Victor Batista, handled the transaction mostly without issue. There was a couple mistakes the first time with some of the paperwork, due to details that varied, since I was out of state, but they didnt mar the experience. I really appreciated that he did find a slightly better interest rate. Finally, while I had to wait a few extra days for some cosmetic updates and a further delay due to extenuating circumstances, seeing my car revealed when I picked it up was a great feeling. The pageantry may seem a bit much to some, but I appreciated it. You only get to buy your first BMW once (last car ended up being a different brand from the lot).
"Great Service - Thanks Scott Keifer"
Over all very nice experience in buying a BMW red color coupe. Scott ..thank you very much . Liked the unveiling and the cant forget the shine on the car when it was unveiled. Thank you and happy holidays. Krishna Meera Anish
"5 Stars For Scott Kiefer At Bmw Of Warwick*****!!!"
Going in to purchase a car can be daunting. You expect to have to haggle and go through the whole cat and mouse game. But to my relief was Scott Kiefer at BMW of Warwick! From the 1st phone call to inquire about the X3 I wanted, he took special care of me, and I could tell right away that he knew his business. I was looking for a particular color combination and package that wasnt in their immediate lot, but he went the extra mile to call around to other locations to find me exactly what I was looking for and have it shipped to RI. He made the stressful car buying process seemlessly easy and pleasant. He truly is a genuine person who I could tell cared about the customer. Not the same response I felt with the Newport location. He made this process such a happy experiance for me that I will be recommending anyone I can to BMW of Warwick to purchase their next vehicle from him. Not only was he perfessional but also the car genius Kevin was also very nice and patient teaching me how to use all the cars features and Erin in the Finance office was very friendly as well. Overall my experience was fantasitc with BMW of Warwick staff! Thank you!!
"Outstanding Cust Serv - Scott Kiefer Is The Best!!"
I live in Shrewsbury MA, where Wagner BMW is literally down the street, but I purposely drove to BMW of Warkwick because of all the outstanding reviews this particular dealership received, and they certainly did not disappoint. The entire team is very welcoming and professional. Never once did I feel pressured. I specifically requested to speak with SCOTT KIEFER due to the exceptional feedback hes received and let me tell you, he definitely lived up to his reputation. I instantly felt comfortable working with him. He is honest, friendly, knowledgeable, and goes above and beyond to be helpful and make what is usually a daunting process, one that is simple, smooth, and easy! Taking delivery was an efficient and exciting process. My beautiful 328xi was presented with a big red bow and the team took pictures of me and my new ride which were sent to me shortly after. I truly couldnt have hoped for a better and more memorable experience! ADAM HEAL was also terrific. He was extremely knowledgeable and thorough while pointing out and explaining all the features of the car, not to mention very patient answering my many questions. I highly recommend BMW of Warwick! This was by far my best car buying experience ever!!!
