"Great Service "
Very Good customer service and very good service department overall very helpful.
"Shelly Bmw"
I was in the process of purchasing a Mercedes, but stopped into Shelly BMW just for a look. I met Carlo Ibarra at the Buena Park Shelly BMW dealership who was so attentive, courteous, and knowledgable that I took a greater interest. Carlo Ibarra made a positive difference and impression that I purchased a new BMW 328i sedan that day. I was never pressured. I felt I could trust Carlo and I am glad I did. I just love my new car. Carlo, thank you so much!!
"Satisfied Car Buyer"
01-15-2015
Negotiated an acceptable price on the car I wanted. Sales team was professional and friendly. Closing the deal was fast, thorough and free of fine print changes. Did not experience any buyers remorse with this dealership.
"Great Service And Great People!"
01-15-2015
This was the best experience of my life! New BMW how great is that. And I could not ask for a better person to help me Cynda Lancaster awesome!! If you are looking for a new or used BMW you should look up Cynda. She will make your buying experience go smooth, simple and exciting. I would definitely recommend Shelly BMW buena park and ask for Cynda I Highly Recommend!!!! It will be the best experience of YOUR life.
"Very Professional, Courteous And A Great Deal"
01-15-2015
I have bought three different cars from Bill Cronin over the last couple of years. He is very professional, patient and not overly aggressive. He is highly responsive and truly wants to find a good match in a car for us and a willingness to make a deal. I highly recommend this dealership in addition to Bill as a sales rep. We received a fair price for our trade and a good deal on our "new" certified pre-owned car.
"Great Service"
01-15-2015
Dan was great , really nice helpful on any questions I had .
"Professional At Its Best!"
Thank you Linda at Shelly BMW. I am extremely satisfied with the service I received. I made Linda (service advisor) aware of my concerns. She was extremely helpful by explaining all details of my car and keeping me informed through out the process. I am greatfull and thankful that my experience was a positive one. Thank you, again!, Sands
"Great Service"
Had to get a new car and so I went to go look at some cars and they were able to find me a good car for a good price. Didnt have a problem or bad experience with any of the associates. Very friendly and helpful. Would definitely go back to buy another car.
"My New 7"
12-03-2014
Amazing team at Shelly! Thank you all for making my experience remarkable. They really know what "customer first" culture should be. Happy holidays! I love my 7:)
"Great Experience...."
12-03-2014
Had a great experience here with Will Shaw (Internet Team). Mr. Shaw was a joy to work with. He was helpful, taking care of all the paperwork, my trade-in and going over every inch of the car with me explaining all the features and how everything worked. You know you have made the right choice when they care about how you feel. Thank you!
"Heart Warming Customer Service"
11-25-2014
I was looking for some BMWs in the local area of San Diego. After consulting with few BMW shops, I was not convinced of the price and cars that I would be getting. I looked around for a custom car that had all the features that I wanted in it and I spotted this one at Shelly BMW. I met this gentlemen named MIchael aka Mico. He was absolutely professional walked me and my wife during the whole process. They considered our needs before theirs and helped us getting the car quickly out the door. All in all, I would say they dont sell the car to you, they make you a part of the BMW family. Recently, I did not know about a feature in the car and Mico helped me solving it over the phone when I really needed it. So, it is nice to have that sort of professionalism and customer care. I am giving 5 stars for customer service and 5 stars for buying experience.
"Im Happy With My Car"
11-20-2014
Simon Xu was our salesperson. Hes extremely patient and friendly and never pushy. In fact, weve been to the dealer at least four times, and each time he was very welcoming and helpful. Baltazar Ceja was also very efficient and knowledgeable and sealed the deal really quickly. Car buying from these two was very easy and we got a great deal.
"Best Place To Buy A Car Period! See Dave And Cynda"
11-13-2014
I cannot say enough. This is my 6th car from Shelly BMW. Dave in fleet is the ultimate salesperson an the entire staff was kind and professional. This is easy, fast, fun and I got an excellent deal...who says that about buying a car? I do every time because I go see Dave and Cynda at Shelly!
"One Of The Best Purchasing Experiences Ever!"
11-04-2014
"No Pressure" sale tactics led to our purchase! Hats off to Oscar Contreras in Sales for making us feel at home.
"Fantastic Customer Service!"
10-22-2014
Dan Gonzales was my service agent when I brought my car in for some repairs this past week and I cannot say enough great things about him! I would recommend all my friends and family use him when they go in for any repairs. He was so kind and helpful and went above and beyond to make my repair experience the very best it could be. Thanks Dan!
"Great Place, Amazing Customer Service!"
10-22-2014
Eli, Maria and Fred take care of business as usual. Greeted when I pull up, sign in, I have them give me a minute to get my hot green tea thats in the lobby. Then I stroll on back and talk about my ride. Sign the paper work, Im shown to my rental which is just beautiful! Drive off and Im called 3 hours later that my car is ready to go! Greeted again, sign off the paperwork because its under warranty and they wave me good bye. Love my BMW and Shelly!
"Great Customer Service"
10-22-2014
overall, after the purchase of the two vehicles the customer service provided by, Alex Dinov was outstanding. We got great cars, just how I wanted them and we got a great deal also. Whenever you go, see Alex. Great guy and knows what hes doing.
"Excellent Service."
10-22-2014
The whole service experience from being greeted at the service department to the shuttle service was exemplary.my service advisor, A., was very helpful and was able to assist in getting my car done as quickly as possible
"Great Staff, Painless Buying Experience"
10-22-2014
Just purchased a 228i at Shelly, negotiations with Internet team was painless, quick and efficient.
"Fantastic Environment"
Great sales team - I felt really safe here - which is important to me. I got my 335i convertible from Derek. Very honest and nice. Thank you!
"Experts At Conducting Shady Business!!!! Don’t Go"
FRAUDS!!!! Experts at conducting Shady Business!!!! DON’T GO TO THEM…. THEY WILL RIP YOU OFF!!! My car was recently taken to Shelly BMW for an ignition issue. At the time of check in service rep, Henry Diaz, told me that they diagnostic fee would be put towards any required repairs if needed. After 3 days of no communication I received a bill via email for tow charges. Why are they charging me when AAA towed the car to Shelly BMW? I called Henry for an explanation, but did not hear from him for another 24 hours. He informed me that my Key was bad and that a new key would resolve the issue. The new key arrived 3 days later and the car did not start. Rather than taking the bad key back they charged me $225 and said I can keep it as a spare key and that they need to re-diagnose the issue. Another few days go by before he tells me that the ignition CAS needs to be replaced. I asked him how much it would cost and what to do with the bad key. He said he would email me an estimate and that I had to pay for the bad key.Their service rep ordered a new ignition case with out giving me a written or verbal estimate. At this point, I have not received an estimate or response from service rep. I then call Steve Usary (Service Manager) about the issues regarding service and communication. He got very agitated and told me that I had no option but to deal with it and buy the key and that they would not allow me to speak to technician regarding the issue. I reached out to Steve Rudnik (General Manager) who never returned my calls or emails . Finally Henry called to tell me the car was ready and that the cost came out to $2100. I never approved any of the repairs as they did not send/notify verbally with an estimates or diagnostic reports. I informed the dealer that I was not properly notified and that I had complained multiple times to management with no help and lack of communication. At the end of the day they forced me to pay $2100 for repairs I did not authorize and $225 for an unnecessary souvenir key. Save yourself the pain and suffering and go to a dealer that is reputable and does not do unauthorized work. I have reached out to my attorney who is preparing a lawsuit against Shelly BMW and we will also be contact the better business bureau. Please contact me if you have been burned by Shelly BMW.
"Couldnt Be Happier"
Sweet deal and super easy process. Salesman was not pushy at all and worked quickly to get us on our way. Even helped set up the car with our bluetooth. Cant remember the last time I actually enjoyed a car buying process.
"Great Experience"
I purchased a used vehicle and the process was simple and very straight forward. I had done extensive homework and knew what I believed was a fair value for the vehicle with backup documentation. Prior to meeting with the internet sales person I made it clear I had limited time, was not willing to haggle, and if they met my price, I would be down to inspect and test drive and would pay cash. I received a quick response, we negotiated an agreed price, I took the car out for a test drive, was extremely pleased with its condition, and the entire sales transaction was completed, without any change in terms from our original agreement, and I was done in a little over two hours. Very happy customer!
"Best Dealer = Shelly Bmw"
purchased & leased over 20+ bimmers from Shelly. Ask for Yiwen Ting & Joseph Ra
"Stay A Way From This Dealership"
The used car sales manager advertised a 2004 BMW 525 on cars.com. I called 2 times. I was told that sales manager is not yet sure if he is going to sale or keep the vehicle. What kind of dealership is that? Stay a way from this place.
"Subpar Customer Service, Excellent Facility"
Maybe they should try focusing more on better customer service and friendlier buying process; TOO MUCH PRESSURE from these desperate BMW salesmen(!), rather than spending all their time and money on making their facilities look good. I will admit that I was very impressed by their facility, but thats about it.
