Response from Auto Market:

Dear Trinacj, We would like to thank you for your recent feedback and insight to your experience. Please understand we work very hard and it would be unfair to say that an isolated incident (assuming all true) is representative of us as a whole. Firstly, as far as the communication is concerned regarding your email and call, we are looking into this to see how this might have happened and we will hold those accountable for not getting back to you in a reasonable fashion. Secondly, weve been operating for years. There is not a single car that doesnt go through a smog and safety inspection. If any faults are discovered, we immediately perform the necessary repairs or fixes to ensure compliance. This is not only our standard, but it is also the law. We would not do anything that would risk our license, let alone for a smog check or safety inspection. It simply would not happen here. Generally, on a cold start, most pre-owned cars may at times emit an insignificant smell from the exhaust, depending on your sensitivity. This is because its a motor and combustion is involved. However, it may depend on the make, model, year, mileage, and other factors. Were sorry that youve experienced this particular car this way. As a general rule, any cars that are destined for auction, we do not advertise. Were checking to see if we can validate this with any staff members and correct them if they have any other impression. However, to date, not a single representative is unclear about this point. After your review, we conducted an inspection of all cars and mufflers alike. It would be against all odds for us to purchase a car with such a problem or to not repair such a problem. We did not find a single car in our inventory with a hole, let alone one with the size of a "fist". Our sales representatives are compensated on commission and their livelihood depends on their sales. Weve seen situations where two representatives may argue over the right to service a customer, but never have seen emails and calls go unanswered. Please remember, this our dealership and representatives make our business possible. We would not be in business if we spent all of our time advertising and didnt service our customer requests. Its highly unlikely. In any case, we would like to invite you to evaluate our inventory to see if any vehicles interest you. We would love to earn your business. We work very hard and stand by our principles. We are investigating to see what the details were in this particular incident. In the meantime, feel free to reach to us if you are still in them market. Sincerely, Casey Amini