"Joseph"

Lou Bzdek was very knowledgeable and very helpful with the sales process! He made the whole experience easy! He was excellent on call backs! He was always reachable when needed, he gave us his cell phone number! I would highly recommend Lou to anyone interested in a Kia! Our Finance person, Greg was also excellent! He made filling out all the forms a breeze. Very knowledgeable and helpful. He was able to answer all our questions. Great customer service.

"Outstanding Experience"

This is my 2nd Kia Cadenza from Jack Daniels Kia. John Sweeney and Lou Gonzalez worked very hard on getting me the car and color that my wife and I both wanted. After negotiating a great deal John S introduced me to the General manager which was also John and then I was brought to service where I met Tony and Vinny. I felt like I was part of the JD family as I met Jack Jr as well. What a great staff all the way around! I will recommend friends and family!

"Hassle Free"

Friendly and fast service. Answered all my concerns and needs. Thank you so much!

"Great"

Great and friendly staff with excellent customer service. Everyone was welcoming. The sales guy Brian was great and so was the Manager John. Were excited about our new Kia Sorento!

"Great Experience"

10-12-2017

Will Ihmaid helped me tremendously and I was able to lease a new 2017 Kia Sportage! He was extremely helpful and was set on getting us a good deal. He showed us different cars that we may be interested in and helped us choose the right one. My overall experience at Jack Daniels Kia was excellent!

"Excellent Service And Price"

10-11-2017

We bought used car Nissan Murano it was smooth deal very good reasonable price salesman was Rob

"Customer"

10-10-2017

Wilson in JD Kia of Fairlawn was A great help with advising us on different lease options and styles for our daughter. We ended up with a Kia Forte 5. Great deal!

"All Good!"

I shopped around online and by phone and Brian gave me the best new lease deal quote. I came in and there was no haggling. Turned in the old model and gone with my new Soul in a few hours. Thanks for making it all easy guys. The only thing that would make it EASIER is if there was no paperwork to fill out. ; )

"Awesome Experience"

Great staff, great crew, Awesome experience! Will did a great job showing me all the features in our new car. I will recommend to friends and family

"Highly Recommended"

08-14-2017

Would highly recommend jack Daniels Kia Lou our salesman was attentive and knowledgeable second time buying from them and great experience both times will definitely go back there we love our new sportage thanks guys

"Professional And Exceptional Experience"

08-08-2017

I would very highly recommend Jack Daniels Kia. From beginning to end, my experience was exceptional and professional. All members involved were courteous of my requests and needs. Rob Kaliniak and John Sweeney were amamzing! I would definitely go back!

"Helpful Staff"

08-07-2017

Everyone at the dealership was very friendly and efficient. They made leasing my new car such an easy process and took the time to answer all my questions.

"Q5 Audi"

I saw Q5 Audi 2012 in website, when I get there it was 2011. They put wrong information on website. I explained my situation before I made appointment they said just come and they promised they will figure out, when I get there they made me wait for 1 hour and made me leave for same reason that I explained before. Worst part they said, they will return to call me unless the car is not selling over the weekend. Treated me i am the last option for this car. Worst experience ever for this dealer shop.

"Outstanding Service"

07-18-2017

We had trouble with our middle row of seats. They would not fold as it was built to do so. After frustrating attempts to fix our seats came back unsuccessful we were finally able to have it completely functional. This was all due to the tremendous efforts of Jack Daniels Kia Team. Their new management team is truly geared to tailoring service to your liking. Customer satisfaction is their calling card and I have not encountered a more customer oriented car dealership in Northern Jersey.

"Great People, Great Atmosphere, Great Cars"

Right from the start, I knew this place was "the one". Never have I felt more welcomed in a dealership. Before I even walked through the door, Rob was there to greet me and walk me through the process of deciding which car is right from me. We talked about the 2014 Mazda 3i touring. Such a beautiful little car, and of course, he gladly let me test drive it. He was straightforward about the pros and cons of this car, it was slightly scratched in some places, but overall pristine. The process of buying this car has been smooth, and hassle free. I plan on buying the Mazda later this week.

"They Followed Through On All Promises"

03-01-2017

I spent eight days and nights running from dealership to dealership, and Jack Daniels offered the best deal and kept all promises. They were MUCH better than two other Kia dealers I had visited. I was very impressed by the friendliness of the staff, including salesman Lou and General Sales Manager John. I ended up buying a new Sorento, and plan to direct my friends and family to them if possible.

"Quick And Painless!"

02-13-2017

Purchased and drove out with a Kia Niro Touring in a couple of hours. Pleasure to deal with Lou Bzdek and the entire Jack Daniels Kia team.

"2015 Kia Sportage"

02-13-2017

Today called to ask for some touch up paint.I couldnt get one minute from Ron had code for him would take 1 minute to order it.Well instead can you hold on i will call you back in a minute that was thirty minutes ago.I myself have things to do i find Ron to be very much not a man of his word.He never called me back so i am headed in gym thanks kia for showing me how i will be treated going forward. Thank you Ron for being a waste of 35 minutes and not a man of your word!

"Management- Wow!"

01-11-2017

I dont normally write reviews but someone in the company needs to know and UNDERSTAND When they have a good staff! John Sweeney walked me through the whole buying process and made me feel very comfortable, especially knowing I was foreign with an ethnic background . He under promises and over delivers and because of such a great sales experience I sent my nephew you and he bought a new car from Jack Daniels Kia as well! If John Sweeney and his staff remains employed at Jack Daniels , I will be sending all my friends and family to him and will be back up to buy more cars!

"Kevin Awesome Sai"

Kevin was so helpful during every stage of purchasing my Jetta. He even delivered the Jetta himself, the same day of purchase, to my daughter in Montclair to ensure she would have it as soon as possible. Kevin was also very helpful in getting me a good financing rate!!!!

"Per Sale Great, Post Sale Horrible."

Prior to sale we got endless e mails and phone calls to confirm our appointment. During the sale transaction we had a concern about the dry rotted tires and informed them it would not pass state inspection. We were assured by the sales staff that the car passed their safety check and we would have no issues passing inspection. A few days later we failed inspection for (yep) dry rotted tires. We sent the inspection report with detailed pictures and brought this to the attention to the sales rep who said he would bring it to the attention to his manager who then informed me he would bring it to his managers attention. I got one phone call from management who stated he would look into the matter and call me in a few days. That was well over a month ago. I have since left messages and e mails to the staff and have heard nothing. After placing a similar review on another site with pictures, we got a response to call them . See a pattern? pre sale communication was overbearing, sales transaction was fair and pleasant post sale issues are unacceptable at best. Out of state buyers should make sure of your dealers knowledge of your states inspection laws. All we wanted was to split the cost of the tires to be fair. Its not the money its the principal of this issue.

"Leasing My Kia"

11-09-2016

I can not speak highly enough of the sales team out at Jack Daniels. They were friendly, professional and extremely caring. Lou my sales guy, John, Eddie and the Sales Manager Jim that made sure that as a Veteran that I was eligible for an extra discount on my Sportage. They also gave me a great deal on my trade in ! Looking forward to coming back in for my oil change !

"The Best Service"

11-08-2016

I loved how everyone was friendly and knew exactly what i needed. John Sweeney the manager from there and his whole kia team was excellent to work with. If you want to buy or lease this is the place to go. Thank you Jack Daniels Kia in Fairlawn!! Jenny

"Leasing My Kia At Jack Daniels Kia In Fair Lawn"

Jack Daniels Kia is top of the line. From the moment you go into their office till the moment you drive out in your new car. This is my second lease there and certainly not the last. The team is really focused on assisting the client in every way. My salesperson, Wael Ihmaid, was very professional and guided me through the process with excellent results. I love my new Kia and highly recommend Jack Daniels Kia and their sales team!

"Easy, Fast Leasing Experience!"

10-19-2016

Excellent leasing experience at Jack Daniels Kia in Fair Lawn. Our salesperson, Will Ihmaid, was very accommodating and made the deal work. He found us the car we wanted and the next work day we were with the financial person for 10 minutes and off with our new car. Will definitely recommend him to anyone considering a Kia!!

"Excellent Dealership"

I came into the dealership on a whim to test drive a car and ended up driving away in a new 2017 Kia Sorento. The staff especially Brian B. & the GM John were all extremely helpful and friendly and made my purchasing experience extremely pleasent and a pleasure. I would highly recommend this dealer to anyone and everyone, as well as Kia to all who ask.

"Just Purchased My New Sportage"

09-29-2016

Valerie did a fantastic job in helping me in the purchase of my new sportage. She explained all of the features of my new sportage and made the entire process of the sale go so smooth and easy. Valerie is very valuable and a great asset to JACK DANIELS MOTORS!!!!! I will be definitely sending Valerie more future clients!!

"Great Customer Service"

09-27-2016

First of all, Ill say that this dealership has a whole new team as of about a month ago. So some of the older reviews you may read may not apply. After attempting to do a lease buyout at another dealership and getting hit with excessive fees and bad customer service, I decided to shop around more and contact several dealerships about their fees. Brian at Jack Daniels Kia in Fair Lawn responded right away with a very clear breakdown of all of the fees, and more importantly seemed more interested in great customer service and making sure I wasnt getting a run around. I was so impressed with his communication that when another dealership presented me with fees that were a bit lower, I went back to Brian and he and his manager worked out a deal to give me the same final price. When I got to the dealership, the whole team was fantastic and they honored everything they promised me. Brian made it extremely easy by enabling me to do a lot of the pre-paperwork via email, which saved time at the dealership. Im so glad that I took the time to contact them instead of taking what I was given at the first dealership I went to. If you want to deal with a car dealership that does things the right way and is interested in building a good relationship with their customers, I recommend you see Brian and the team at Jack Daniels Kia in Fair Lawn.

"One Of The Best Dealerships In Nj"

Brian and John made my car buying process so easy and swift! i would definitely recommend them to my family and friends!

"Kia Soul"

A great experience. Valeria, is Super and a asset to the profession.

"Outstanding Service And Listened To My Needs."

Brian provided the service I didnt expect. The fact that he listened to me and provided me with several options, I was extremely pleased and purchased a new sportage. John and his team were very attentive and this shop displays team like I never experienced. I would recommend anyone here, as I witnessed a few days during my visit. Thanks Brian and John.

"Jersey Jack"

Great new management. Its like a family there now. No sales pressure. I usually get an anxiety attack at a car dealer!!! Great job john sweeney, keep up the good work. Great BBQ fun day too!!

"Car Purchase"

09-01-2016

My wife and I had a great experience yesterday looking for a car. Carlos Esquerett was a real pleasure to work with. Its very important for an atmosphere of comfort to be established from both sides, Carlos made sure we were comfortable from the moment we walked in the door until after our purchase following up. Hes really a frontrunner in breaking the stereotype of what a car salesman is. We enjoyed our experience as it was not pressured and he really went above and beyond to make sure we understood every detail and every step of the process. He made sure we were satisfied with our car and what it provided. We forged a great relationship in the process and we look forward to telling our friends and family hes the man to go to. We look forward to buying in the future with him for sure. Thank you again

"New 2017 Kia Sportage"

I recently acquired a new 2017 Sportage XS Turbo from Jack Daniels Kia. Coming from Long Island as I couldnt find the model with the equipment and color combination on the Island. I started the process with a gentleman named Patrick over the phone just trying to confirm that they had the car I wanted with the equipment I wanted as it appeared on their website inventory. Unfortunately, when Patrick did not get back to me as promised with a confirmation, one way of the other with a return phone call as he promised, I contacted the dealership again. This time Sang Kim fielded the call and was very accommodating. He immediately checked the equipment description and personally went out to the lot to make sure that the interior leather was the color I wanted. Once we confirmed that the car was the one I wanted, I asked him to put together leasing numbers for me. He informed me that it was not the dealerships practice to quote numbers over the phone without having first met in person. But when I explained that I would be coming from a distance and didnt want to make the trip if the numbers wouldnt work, he understood and checked with management to determine if he could indeed provide a quote. His numbers were right where I wanted them to be, so I gave him a deposit over the phone to get the ball rolling. He asked when I wanted to take delivery and he offered a date (2 days later), that worked with my schedule. When I arrived at the dealership, Sang greeted me, thanked me for making the trip and immediately took me out to see the car. It had been readied for delivery and Sang suggested that I take it for a test drive as if I had never seen the car before. He introduced and explained to me all of the features of the vehicle and was extremely cordial and accommodating. He then escorted me to a waiting area where I would be met by the finance manger to go over the documents for the lease. Even though I had an appointment and had arrived a little early, the wait for the finance manager seemed unusually long. The process seemed to take longer than usual, I have leased many cars with many different dealerships over 35 years, this transaction took the longest! That aside, the finance manager was cordial. There was a slight hiccup, that the lease payment he offered was not the same that was quoted to me at the start. After discussing how the numbers didnt add up, he agreed to honor the payment that I was quoted. This part of the process wasnt the smoothest, but did get done in a cordial manner. My only suggestion is that the documents be fully prepared before the customer arrives. If they need to be redone afterward, it would be no worse than what I experienced. After the documents were completed, I was led back to Sang who thanked me again for the business and escorted me back to the vehicle. Overall the experience was very positive. My only suggestion, is try to get the time taken to complete the transaction down from the 2 plus hours that it took me, mostly in completing the finance portion of the transaction.

"Patrick Lestrange"

I am shopping around for a car for my daughter and visited your showroom in Fairlawn I met with Patrick LeStrange. He is very professional as well as very knowledgeable. I will be returning with my daughter to meet with Patrick so she can pick out the car she likes

"Car Purchase"

I would definitely recommend Jack Daniel Kia. I had a great experience with salesman Patrick. He was very courteous and informative regarding the Kia. It is very nice to not feel pressured like most salesman make you feel.

"Great Treatment At Jack Daniels Kia"

I recently went in and saw patrick Le strange at Jack Daniels Kia. The service was professional and I was not pressured into making decision. He was extremely well informed about the vehicle I was Interested in. I will be going back this week to purchase my sorrento. I can not wait.

"Buying A Soul"

I was in last week looking for a Soul for my daughter. I worked with Patrick who helped me a great deal and once my daughter returns from vacation I will return to Jack Daniels and work with Patrick to buy a car.

"Great Sales People."

08-06-2015

I dont normally write reviews but I was treated so nice at this dealership I feel that I should give them credit. I am in the process of buying a new SUV. Ive been shopping around for weeks and have to say that Patrick from JD Kia in Fair Lawn was so wonderful. I have walked out of a few ldealerships because I felt like they were taking advantage of the fact that Im a female shopping alone. I did not have that feeling here. At all! Patrick sat with me, didnt pressure me and explained the car in great detail. I will be back next week to make my purchase!!

"Great Customer Service"

08-04-2015

I pass this dealer everyday on my way home from work. I decided to purchase my college aged son a kia optima. I bought my son with me and the sales person was attentive and very informative. I was a bit skeptical after seeing some of these reviews but thankfully my experience was a positive one. I was still in there all day but my son drive off in a brand new car and we couldnt be more happy.

"Pleased With Sales"

08-04-2015

They are good at what they do: Selling cars and customer service. Anabel Luna has been a big help towards getting me behind the wheel of a car. If I were to recommend anyone looking to buy a KIA, go see if Anabel is available. She bent over backwards going back and forth to sell me this car. She is pleasant and takes pride in her duties as a salesperson. Also recommend speaking to Garrett who is very knowledgeable with the cars on the lot. Im glad I made my purchase with Jack Daniels Kia.

"Great Service"

08-03-2015

I was very pleased with the the service I received from Patrick. We were there quite a long time before I made my deceision but after going to 4 other Kia dealers your facility had one of the best sales people and the best price. Patrick took his time and made sure the whole process went very smooth and answered all my question and concerns.

"Jack Daniels Kia In Fair Lawn Nj Its The Place!"

I just bought my third car from Jack Daniels Kia in Fair Lawn New Jersey, A KIA Sportage. The experience was great! Beginning with Mr. Will who was knowledgeable about the truck that I wanted; sometimes many dealers try to sell you what they want; Mr. Will listen to me; and sold me the truck with all the features and options that I wanted it. The financing process with Mr. Garret was phenomenal, he answered all my texts, my emails. And if he did not know the answer he contacted the Pre-owned Manager Mr. V. Ramdass and they worked together to make sure that questions were answered. At the end they made sure that my car was delivered in safe conditions. I am a very satisfied with the services and hope to keep continue doing Business with them. Thank you very much for listening and selling me a reliable truck

"Tremendous Dealer"

05-26-2015

Cant say enough about this dealership. Very friendly staff and excellent prices. I left the dealer with my new Sorento within a few hours. Thanks for everything!

"Great Selection Of Cars"

05-26-2015

After walking the lot several times with my wife, I decided on our car. The staff was accommodating and understanding of my price point. V was very polite and worked out a fair price without haggling. Thanks

"Great Car Dealer"

05-13-2015

Love my Kia soul. The whole team was great. Left dealership a very happy guy. Thanks

"Awesome Dealer"

05-13-2015

Loveeeee my new Rio. I was given such a great price on this car I just had to do the deal the same day. Highly recommended this dealer to anybody in the market for a new or used car.

"Great Pricing"

05-13-2015

These guys the offers I had been given prior to coming to Jack Daniels Kia. So happy I was able to drive off the lot in my 15 Soul =) Thank you! Maria

"Great Service Department"

05-13-2015

Brought my car into their service department and was given a loaner and treated first class. They fixed the issue and washed my car upon my arrival. Very satisfied. Thanks Brian

"Great Experience"

04-10-2015

Great experience purchasing my grandson his first car. They gave us a very good deal on our Kia Optima. Very pleased