"Lannan Experience"
Was not a good experience today as I walked in with the intentions of buying/leasing a truck today. Upon walking in I was not acknowledged one bit which some may prefer rather than beinh heckled by salesman . The front desk secretary just looked at me & upon walking around the showroom with multiple salesman at their desks on the computers without any desire to sell today . Continued to browse for 10-15 minutes then walked out
"Honest Dealer"
The salesperson Ed Shine and owner Michael Lannan were both extremely knowledgeable and helpful. I had visited two other dealerships who wasted a lot of my time. Within 20 minutes at Lannan I got more information, options, and satisfaction, with less pressure than in over 4 hours at the other dealers.
"Best Chevy Dealership Within 100 Miles"
Facility always comes through with the answers and information that I already knew . If the job is not perfect the response is immediate remedy . I know first hand that certain parts are better than others when it comes to repairing your own vehicle . For example : wheel bearing hub assemblies can fail as new parts , this is a given ; thats why most producers of this line warranty the product for a year . Understand . research . Knowledge . Repair .
"Mrs Juli"
I am always pleased with the service and sales staff.
"Horrible"
I asked them to make sure my car was good for travel. They assured me that my car was fine after replacing the wheel bearings. The car was still making noise. The timing belt snapped on trip and caused further damage on top of a wheel hub replacement less than a month later. I would never ever recommend this dealership to anyone.
"I Definitely Recommend Lannan Chevrolet Of Woburn"
I absolutely recommend Lannan Chevrolet in Woburn to anyone looking for a new or used car. Although I didnt purchase a car because the used car I wanted wasnt there (Im super picky) the people here were absolutely amazing and so friendly. Lannan Chevrolet is the first dealership (Ive gone to a lot ) that I felt welcomed and not like they were taking advantage of me because im young and a woman. I dealt with the internet manager Dave McBride and he was such a pleasure to work with. He was so helpful! I would recommend this place to anyone in the market!
"Buy Elsewhere, Youve Been Warned."
Stopped in the first time to view a used car- it smelled horribly of smoke. The salesman (who was smoking at the time- in front of my toddler) informed me that it could be fixed. Made an appt and came back to test drive. Still smelled- AND the brakes needed replacing on the car, grinding the whole drive. Also, the tranny felt like it was going to fall off the car when it shifted between 2nd and 3rd, about 35mph. Salesman: "Well have it looked at." Me: "Great, you should. Sell it to someone else. Im all set."
"Outstanding Ev-friendly Dealership"
I live in New Hampshire and was very interested in purchasing two Bolt EVs back in January, but when Chevy announced their rollout schedule for it, I saw that my state wouldnt be receiving any until May. I live close enough to Massachusetts that I decided to call some of the dealerships near the border and see what their plans were. I ended up deciding on Lannan Chevrolet in Woburn after talking to Steve Morgan, the resident EV / PHEV specialist there. Steve is an awesome guy, plain and simple. Ive heard stories that some dealerships shy away from the Bolt and the Volt, and try to sell you on the larger less fuel-efficient vehicles because of more frequent maintenance requirements. Steve was nothing like that. I knew what I wanted from the start, and he not only respected that but actually encouraged it! Turns out hes a big fan of the Bolt too. He was extremely helpful and we had both cars on order within a week or two of that first inquiry to the dealerships. Now, the Bolt is kind of supply-constrained right now and these were two new factory orders, so we knew it would be a while before we saw them... but Steve kept in touch with status updates literally every other day which was very much appreciated. My wifes Bolt arrived at Lannan in the middle of March and we picked it up the very next day. Steve made the paperwork process seamless. He didnt pressure us into any extra offers, respected our intelligence and was happy to just sit down and talk about the car itself and what it means for the future of the automotive industry. The process was as painless as could possibly be. He also has quite an awesome sense of humor, which he entertained us with while waiting for things to process. My Bolt arrived about a month later, and Steve kept me up to date every step of the way. When its status changed, he called me to let me know. When its status didnt change, he called me anyway just to keep me in the loop. Once it got here it was the same drill as before, and we were in and out in a matter of minutes. My experience at Lannan, from January until the end of April, was fantastic. I will absolutely recommend it to my friends, and will refer them to Steve by name.
"A Happy New Vehicle Owner"
Steve made this terrifying process even enjoyable. He was very knowledgeable and so helpful making sure I was making the right decision. Would highly recommend Lannan and be sure to ask for Steve.
"Great Services"
The crew members in special our Sales Consultant ( Will Figaro) gives total assistence and help necessary for us.Answer all the question we have.
"Friendly Staff And Job Well Done!"
Your staff is so friendly. I brought in my kids with me and the staff wasnt phased by it at all. They treated me like every other customer. You guys are great! Always so welcoming!!
"Above And Beyond"
Extremely happy with my experience here! From browsing/test driving to purchasing , Jeff Bancroft is the best salesman I have ever encountered. The service department was also friendly and efficient. I highly recommend buying or leasing a vehicle from this fine establishment. You will feel comfortable and at ease the minute you walk in the door. No pressure, no games. I am driving the car I had my heart set on at a great price, and the first positive car buying experience in my lifetime. Great job to everyone at Lannon of Woburn!
"Recent New Car Purchase"
Ed Shine at Lannan was exceptionally professional and accommodating! He located the car I was looking for and delivered it in a timely fashion. His thouroughness in reviewing the highlights of the vehicle is very much appreciated. On an extra note - the service department is also very easy to work with and again professional and accommodating.
"Great!"
Everyone was extremely nice and very accommodating!
"Great Place To Fix Your Car On Lanann Chevy Dealer"
Very Freindly people and great work.¿¿Did a great job on finding out my problems in my car where other service places said it was normal. Technology they used is advanced and trustworthy. I would definitely recommend to go on Lannan Chevy.
"Terrific Service Department"
The Lannan Chevrolet service department is second to none in the Greater Boston area. After taking my 2013 Volt to another dealers service department, only the folks at Lannan correctly diagnosed the cause of an intermittent noise from the rear of the car. It turned out to be a loose cover (or sleeve) over one of the rear shock absorbers. Mark B. did a terrific job keeping me informed from diagnosis through repair and did a great job accommodating my schedule. I know where Im bringing my car for future maintenance.
"Great Experience Purchasing First Car"
Great experience purchasing my first car from Lannan Chevrolet. They were friendly and accommodating to my needs. I never felt rushed or pressured to purchase the car. Brett did a good job of explaining the features of the car and making sure I felt comfortable with it.
"Great Sales Experience. Salesman Was Very Helpful"
Great sales experience. Salesman was very helpful. Dealer was very competitive and dealer personnel were friendly.
"Fabulous Experience"
Very professional and non-pressured experience. Ed Shine was fabulous - very thorough - great personality - a pleasure to work with. I would recommend him and Lannan Chevrolet to anyone!
"Purchased A New 2016 Chevy Volt"
Mike Santarpio & colleagues at Lannan were very helpful & low-key when I was testing & eventually purchasing a 2016 Volt.
"Lannan Chevy /silverado1500"
From the start I felt comfortable with the process of selection ,test driving and the purchase of a Silverado 1500. Zach was easy to talk with ,I felt no pressure during the process .I am very happy to have chosen Lannan !
"Outstanding Service"
Mark OMally was outstanding. He keep me informed about my car and got it repaired in less that one day after it had been towed in. He Is a credit to Lannon Chevrolet. I have always been told lannon Chevrolet is the best in the area and now I am sure of it. Great job guy and thank you so much for the fast service. I will be doing all my business at Lannon from now on.,Mark OMally was outstanding. He keep me informed about my car and got it repaired in less that one day after it had been towed in. He Is a credit to Lannon Chevrolet. I have always been told lannon Chevrolet is the best in the area and now I am sure of it. Great job guy and thank you so much for the fast service. I will be doing all my business at Lannon from now on.
"Lannan Chevrolet Service "
The person I had the most contact with who was exceptional was a Bob Fahey. All interactions with the service department were friendly, helpful and courteous.
"3rd Times The Charm"
It took this 3rd visit for them to diagnose & fix the air conditioning compressor, that had been making a noise for sometime. Very glad it got diagnosed & fixed this time.
"Quick Service, Car Looks Great Again"
My car was repaired in only 1 and 1/2 days. That was great as there was no rental to take its place.
"Awesome Service. See Steve "
Steve was incredible. Best salesman I have ever dealt with. Thanks Steve. Will highly recommend just because of how good he was. Peter too!
"Service Department"
I have never felt that your service department recommends unnecessary repairs. I just had alot of work done to my car and although it costs a lot of money, for some reason, I didnt feel cheated.
"Ful Car Detail"
I had my car detailed and they did a fantastic job, specifically on the outside. I had several scuff marks from my children banging things into the car and it looks like new now. Thank you!
"Great Salesman"
Steve was great. He did not pressure me which made my experience wonderful. He was factual and showed me what I wanted. The first time I returned to a dealership and bought a new truck 2005 and now 2014
"Best Ever!"
By far the best service Ive ever had! Incredible staff in service and throughout the dealership. Please thank Joe and Bob Fahey in service for being the best ever to deal with, and Roger for doing a super job! Thank you. Nat A.
"May 30 Visit"
I had to return to Lannan since the worker failed to reset the computer to show the correct tire pressures.
"Service: Lube Oil Filter"
Car was ready when promised, all work done to perfection, and above all, my service rep was super fantatic and honest. Service rep remembered my name ( I have not been there for more than 3 months) andx knew what i wanted before i told him wht I wanted. So few of us geniuses left. Thanks
"The Lannan Experience"
Ed was absolutely great. This is the 5th car Ive bought at Lannan. Alas, it will be the last as Im moving to Fl. at the end of the month. Please buy a dealership in Bradenton so I can continue to be a customer.
"New Facilities; Very Pleasant"
This was the 2nd time my car was in for a "Check engine Soon" light in a period of 7 days!!! Although a different problem, it was stlll very disconcerting to have to spend so much money in one week.
"Great Service"
Steve Morgan was a great representative of your dealership.Went out of his way to pick me up to get delivery of my new car.Much appreciated !
"Great Service And Every Dept. Very Clean "
The girl at the conter help me with my coffee Met a nice sales man named Steve Morgan who show me the knew Cruze
"Lannan Does It Right!!!"
When we brought the car in for service all our expectations were satisfied!!! A new engine for the Equinox 2010 due to scoring inside. Warrantee work completed with great efficiency. Lannan was terrific. Thanks Dave, Ed Shine and Bob Fahey.
"Our Best Buying Experience"
We recently leased a Tahoe with Janet Lakes. From the moment we started talking to Janet, we found her to be both knowledgeable and trustworthy. We were dreading the potential back and forth sales pitch and hassle and immediately felt more at ease as soon as our transaction began. Weve bought and leased over ten cars and can easily say that this was the most enjoyable and hassle-free transaction weve ever had. We found the office to be inviting and the negotiations to be extremely fair. We live in Milton but visited the Woburn dealership so that my sister could watch our kids in Reading. Despite the distance we would gladly return to purchase or lease a vehicle in the future. We will also recommend this dealership to friends and family. It was a pleasure! PS - we love our car too!
"Wounderful Service Outstanding Facility"
Everone one was great. The sales staff, service and all. My questions were all answered and I feel everyone went out of their way to insure everthing was covered and explained.
"Excellent Service"
Mark was really great about getting back to me about the service needs of my vehicle and handling the repairs.
"Last Minute Scramble To Find A Tire "
They took us without an appointment and found a tire that would replace the one that popped on a sat. The tire had to be delivered and in the meanwhile did an oil change. Finally, when it was time to pay they even remanded my to use my AAA card to get a discount !
"New Facilities Very Nice."
My service experience was very good. Just had basic 30,000 mile service. Paperwork was handled smoothly. Wait for the car took a little longer than I expected, but the results were good.
"Great Service On My New Chevy Cruze"
It was interesting that there was a notice sent from Chevy about my problem opening the trunk. My Cobalt and the rented Cruze did not have special instructions for opening the trunk. Well, it opens easily now.
"Great Service!!!"
Sean did a wonderful job with arranging for the delivery of my car and he has answered several questions on the phone since last Thursday. The Chevy Cruze is a beautiful car, even in the rain.
"I Bought A New Suv"
Mike S is a great salesperson, very knowledgeable but not too pushy which made the experience enjoyable. I thought the whole process was very fair and I didnt feel like I was being cheated as I have encountered this in the past, elsewhere. The finance manager was also very professional, helping me to get exactly what I needed for my new purchase.
"Lannan Chevrolet"
I drove in without an appointment for an oil change. I was waited on promptly and the entire process took less than an hour. For this reason, I always bring both of my cars to Lannan for service.
"Great Service"
As usual Mark was great. Found a problem and told me about it and got it fixed. Joe is also great. These two have been helping me for many years!
"Prompt Service"
My 2011 Camaro SS Needed A New Belt But Was Out Of Warranty. Not Only Did Lannan take Care Of The CosT But They Also Fixed It On Time. Thank You Lannan Chevrolet.
"Quality Service As Usual"
I was greeted by name by both service consultant and service manager. Dropped off one vehicle in late afternoon and repairs were completed by late next morning. Dropped off second vehicle when I picked up the first and repairs were completed by mid-afternoon. Extremely pleased with rapid turn-around, workmanship and friendly personnel.
"Great Dealership Service!"
I came in for an oil change and tire rotation around 10am on Fri the 18th and my truck was taken right away and was finished in about an hour! Love the new waiting area and the new look!
