Fremont Ford in Newark, CA

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"Thank You!!!"


User

from Santa Clara, ca

Recommended? Yes

Purchased? Yes


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Thank you so much for taking care of my vehicle your service was outstanding and prifessional. You provided me with a quick rental which was amazing and went back to work. There were no inconvenience thank you again for your great service.

"Excelente"


User

from Newark, CA

Recommended? Yes

Purchased? No


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Excelente will recommend this dealership to my family and friends

"Fremont Ford Got It Done!!"


Fremont Ford (05917)

from San Leandro, Ca

Recommended? Yes

Purchased? Yes

10-16-2017


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Had a great experience with Q, and A bass. Both were courteous and professional thru the process. Problem free Friday 13th! Good things come daily,treat yourself to a new car today at Fremont Ford.

Response from Fremont Ford:

Franco, thank you for writing this fantastic review and giving our dealership such a high star rating! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

"New Mustang Purchase"


User

from Palo Alto, CA

Recommended? Yes

Purchased? Yes


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Besides the initial confusion, and late delivery of my car with a scratch, Ahmad was great and helped me out in everything I needed fro fixing the scratch and the delivery of my car! I totally recommend him as a salesman.

"Horrible Customer Service"


User

from Pleasanton, Ca

Recommended? No

Purchased? Yes


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While we thought we were getting a great deal we have spent more money in all the lost time dealing with this dealership. From sales to leadership there is absolutely no level of customer service. We normally purchase 10-15 vehicles per year and were trying this dealership out. What a MISTAKE! NEVER PURCHASE FROM FREMONT FORD. They simply dont care about cistomer service. Its more about miving product.

"Fremont Ford"


User

from Fremont, CA

Recommended? Yes

Purchased? Yes


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Excellent customer service by Sam Singh. Entire staff is friendly, no hassle pricing. They made us feel like family and took excellent care of us throughout the purchasing process. I would recommend Fremont Ford to all my family and friends.

"The Warehouse Dude"


User

from Milpitas, CA

Recommended? Yes

Purchased? No


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Everything great. No problems. My appointment was for 10:30. I dropped the vehicle of around 8. I received a call saying it was done around 10.

"Sonali Krevocheza: Happy Customer"


User

from Hayward, CA

Recommended? Yes

Purchased? Yes


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I highly recommend for everyone to go here at Fremont Ford. Their customer service was superb top customer service. Sales Rep. AJ Nader provided top of the line service and I was very satisfied with his service.??

"New Car For A New Driver"


User

from fremont, ca

Recommended? Yes

Purchased? Yes


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The salesmen were attentive. They were willing to work within the budget that we had. They also let us go to other dealerships to compare.

"Car Repair"


User

from San Jose, CA

Recommended? Yes

Purchased? Yes


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Friendly people and great service. Will definitely com back for other car services.

"Service"


User

from Fremont, ca

Recommended? Yes

Purchased? Yes


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Courtney Husk Made this service experience very personal. She did everything she could when she could. Also the gentleman that checked us in (last name Singh i think) was very friendly to my kids made jokes with them and kept them calm while we were going over paperwork.

"Ford Fremont"


User

from Fremont, CA

Recommended? Yes

Purchased? Yes


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good, the service was nice. I would prefer to go next time.

"Service Visit"


User

from Fremont, CA

Recommended? Yes

Purchased? Yes


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Overall good. A little slow in refunding an overcharge to my credit card, took 7 days and an extra visit to get it done.

"Bought A Ford Explorer Sport"


User

from Fremont, California

Recommended? Yes

Purchased? Yes


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That are very nice people but should be more clear about the total cost before making anyone sign the contract. They shouldnt impose a maintenance plan if the client doesnt want it.

"Quick Oil Change"


User

from Newark, CA

Recommended? Yes

Purchased? No


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Was one of the first to come in that day for oil change by appointment. Was helped in an orderly fashion. Would have paid costs, but service man said it was a free complimentary first oil change due to car purchased with ford, so Ill give them honesty and integrity in that regard. Walked over to Starbucks to get a coffee, service was done before I could take a sip.

"Recall Service"


User

from Hayward, Ca

Recommended? Yes

Purchased? No


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Excellent service. They got me a rental car immediately and i was able to get back to work quickly.

"Service Dept Review"


Fremont Ford (05917)

from Fremont, CA

Recommended? Yes

Purchased? No

08-22-2017


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I dropped off my car in the morning and they did a quick look and told me what they thought might be the problem. It was fixed in the next few hours and I came and picked it up the same day. Staff was friendly and knowledgeable and the service was amazing!

Response from Fremont Ford:

Were glad we could get you back on the road within a few hours, Andy! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

"Excellent Service"


Fremont Ford (05917)

from Fremont, CA

Recommended? Yes

Purchased? No

08-22-2017


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I feel the staff are very friendly and professional and the service is very good!

Response from Fremont Ford:

Rongsheng, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks for letting us know you found our staff so friendly and professional!

"My Personal Review Of Fremont Ford"


Fremont Ford (05917)

from Fremont, CA

Recommended? Yes

Purchased? Yes

08-16-2017


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Reza, Shari, Aboss worked very hard to find me the best deal! I would recommend them to work with any of my family members or friends!

Response from Fremont Ford:

Lucille, your positive review means a lot to us and we?re happy we could help you! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

"Best Customer Service"


User

from Fremont ,CA

Recommended? Yes

Purchased? Yes


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Ahmad is the best he went above and beyond to help me out

"Car Maintenance"


User

from Hayward, CA

Recommended? Yes

Purchased? Yes


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Great customer service and great work performed on my car , just took a little longer then expected by u cant rush Quality Service! Thanks Fremont ford see u next visit

"Great Buying Experience At Fremont Ford"


User

from Pleasanton, CA

Recommended? Yes

Purchased? Yes


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AJ was fantastic. Very up-front and honest. We had a much better experience at Fremont Ford than we did at Livermore Ford.

"Ford Mustang V6 Convertible"


User

from San Jose, CA

Recommended? Yes

Purchased? Yes


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Great service. Great deal. Great manager. Thanks Ben

"Ford Fiesta 2016"


Fremont Ford (05917)

from Newark, CA

Recommended? Yes

Purchased? No

07-12-2017


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I would recommend. Its just getting a hold of you guys that I didnt like.I went in there to get my transmission fixed (on a 2016 Ford Fiesta, with only 32,000 miles.), but now theres a leak. So I have to go back and get that fixed. Not very happy about that, very busy person.

Response from Fremont Ford:

We appreciate your feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

"Ford Flex"


User

from Newark, CA

Recommended? Yes

Purchased? Yes


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Fast responsive and flexible, their tv reception needs improvement.

"Great Dealership!"


Fremont Ford (05917)

from san ramon, ca

Recommended? Yes

Purchased? Yes

07-07-2017


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fremont ford was absolutely great! the general manager and finance manager were the best

Response from Fremont Ford:

Thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Fremont Ford as your first choice for service!

"It Is Good"


User

from Milpitas, ca

Recommended? Yes

Purchased? Yes


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I like their service very much. Those are decent people

"Excellent Dealer"


User

from Fremont, CA

Recommended? Yes

Purchased? Yes


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The Ford experience was excellent, they have complementary drinks such as water, coffee, and hot cocoa. Not only that, their staff are very nice. I went to other manufacturers and their staff pressured me to keep buying on the first day. My dealer, Ben Pun was very patient and understanding that I didnt make up my mind yet. He helped me to find a car that I love.

"Costumer"


User

from Union city, ca

Recommended? Yes

Purchased? Yes


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Excelent costumer service salesman excelente all the time

"Very Happy With My Experience At Fremont Ford"


User

from Danville, CA

Recommended? Yes

Purchased? Yes


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Great Experience. Would definitely come again. Great people and a pleasure to work with.

"Thanks!"


User

from Fremont, CA

Recommended? Yes

Purchased? Yes


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Thanks for a very quick and responsive service. Hot chocolate was good.

"Just Bought A Ford Focus"


User

from Fremont, California

Recommended? Yes

Purchased? Yes


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We had a GREAT experience at Fremont ford the salesmans name was Naseer Wahabzada He was the best! They made us feel very welcomed THANKS FREMONT FORD!!!!!i love my new car

"Great Service"


User

from Fremont, Ca

Recommended? Yes

Purchased? No


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Great customer service. Helped me to get a really nice rental car. Got my repairs done in a short amount of time.

"Prefered Service Location"


User

from Fremont, CA

Recommended? Yes

Purchased? No


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Trevor is a great service advisor, very helpful and informative

"Very Bad Experience Here"


User

from Fremont

Recommended? No

Purchased? Yes


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Not sure how this show room has good rating. Once they done with sale of car, they are done. No service, no support, no businessman at all with existing customer. Please chooses some other showroom but not this particular. Only one person here Mustpha is good. Rest all others are having two face. Once you done with buying a car, than they will show you their second face .

"Fremont Ford Buying Experience"


User

from Daly City ,California

Recommended? Yes

Purchased? Yes


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Great experience overall. Salesman Q. Karzai was very helpful and knowledgeable never felt pressure to buy. All the staff at fremont ford were helpful and courteous.

"22k Service"


User

from fremont, ca

Recommended? Yes

Purchased? Yes


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22k service was done quickly and efficiently service tech was friendly and efficient

"06-03-2017 At Fremont Ford Leasing"


Fremont Ford (05917)

from Pittsburg, CA

Recommended? Yes

Purchased? Yes

06-07-2017


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Totally a very helpful team, Mr. Reza and wonderful dear Sheri Delarosa. Great experience! And nice car.

Response from Fremont Ford:

Your satisfaction means a lot to us, and we truly appreciate you choosing Fremont Ford for all of your automotive needs. Please dont hesitate to call if youd like further assistance.

"Intensely Awful Experience"


User

from San Jose, CA

Recommended? No

Purchased? No


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Easily one of my worst customer experiences I have ever had. Ben and Amin need some serious lessons in consistency and service. I came in after weeks of a dealers persistence via email. We had spoken on the phone and I had already selected the model, terms, and had submitted an application. I went to go visit the office and the salesman I had agreed to meet had left for the day! After being tossed around multiple times and waiting I was finally seen by someone. I told him which car I was interested and he proceeded to bring a different one. I insisted I wanted to see the other vehicle and he agreed. When we began the application process the deal I had consented to was not being honored and they again pushed another vehicle. Finally they agreed to move forward if I provided more documentation. After being made to wait and some additional back and forth they admitted that they couldnt finalize anything today with the vehicle I wanted, but maybe tomorrow. At this point I had enough and decided to leave. When I went to leave the sales manager stepped between me and the door and tried again to sell me on coming into tomorrow. I told the manager not to block my departure and he paused and finally moved. Trust me buy anywhere else.

"In And Out Service With A Smile"


Fremont Ford (05917)

from Fremont, CA

Recommended? Yes

Purchased? Yes

06-05-2017


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Fremont Ford made my buying experience quick and painless.

Response from Fremont Ford:

We really appreciate your feedback! Thanks again for your business! Take care!

"Great Service"


User

from San Jose, CA

Recommended? Yes

Purchased? Yes


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Took a week but happy to get my wifes car finally back and really happy to get a loaner vehicle without having to deal with Enterprise.

"Bought Ford Explorer"


User

from Fremont,ca

Recommended? Yes

Purchased? Yes


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Great experience. It was smooth buying process. Nassir helped for explaining each & every details of the car. General manager washed ford explorer after shut down of wash service. First time ,I planned to lease the car . Dealership team helped me to understand the lease process.

"Poor Customer Service When Picking Up Vehicle"


User

from Union City, CA

Recommended? Yes

Purchased? Yes


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In and out in record time. I wish dropping off the night before and picking up would have gone smoother. No envelopes for keys when dropping off and when picking up we were handed keys and told "your car is out in customer parking". After walking all over we finally set off the alarm to locate it. Customer service could definetly use some training.

"Pharmacy Technician"


Fremont Ford (05917)

from Newark, california

Recommended? Yes

Purchased? No

05-25-2017


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Manager is very considerate and service is excellent

Response from Fremont Ford:

Your satisfaction means a lot to us, and we truly appreciate you choosing Fremont Ford for all of your automotive needs. Please dont hesitate to call if youd like further assistance. We hope to be of service to you again! Take care!

"Pharmacy Technician"


User

from Newark, california

Recommended? Yes

Purchased? No


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Manager is very considerate and service is excellent

"Service Was Great"


User

from Fremont, CA

Recommended? Yes

Purchased? Yes


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They were very helpful and informative when we had questions. And also polite.

"Chaitanya"


User

from Fremont, CA

Recommended? Yes

Purchased? Yes


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Hie there,im chaitanya Fremont ford had helped me to own a new FORD FUSION ENERGI car. Im here to thank Sam(Satnam Singh - Dealer) he helped me a lot and he is soo polite to explain the features of every vehicle and financial plan... If anyone intrested in buying a new car or lease it my prrsonal advise is to contact Sam(Satnam Singh) he is the best dealer there. Thank you Fremont Ford & Sam(Satnam Singh)

"Fremont Ford"


Fremont Ford (05917)

from Santa Clara, CA

Recommended? Yes

Purchased? Yes

05-17-2017


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David V. was great. But I was disappointed that I had to threaten to leave without the car after waiting for an hour for someone to help me with the financing.

Response from Fremont Ford:

We really appreciate your feedback. We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

"Oil Change"


User

from Fremont, CA

Recommended? Yes

Purchased? Yes


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The Service Department was prompt in executing the job and getting me to and back from work to collect the vehicle,

"Fremont Ford A++"


User

from Belmont, CA

Recommended? Yes

Purchased? Yes


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Fair price, honest, and no haggling on agreed upon price. I was in and out with a new car.

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