"Be Cautious"
The sales consultants were great. Make sure you do your homework first, find out what discounts/offers Ford is offering. We ran into an issue where I was aware of the promos but the stores financing wasnt factoring them in until I asked why certain discounts were missing. Either they are not staying current on the Ford promos or they are pocketing the discounts, either way not in the buys favor. Second issue we had was QA of the 2017 Explorer we purchased. While not directly the dealers fault, it shows overall QA issue. Our 2017 Explorer has a broke wiper blade, shiftier broke before driving off the lot, the rear driver blinker color was white where all the others were yellow. Also found the upholstery clips on the front seats are undone.
"New Car"
10-15-2016
Sales rep was very friendly and professional. Found the car I wanted and worked out a price that was the best out of multiple dealerships I shopped at.
"Ford Explorer Xlt"
The Ford Store provides an amazing selection of vehicles to choose from. Their pricing is unbeatable and the staff is fully knowledgeable and courteous!
"Excellence In Service And Product"
10-04-2016
Excellent service and friendly staff. Very helpful and knowledgable.
"Mh Ford Store Revie"
09-28-2016
the process was smooth and painless, the sale staff were knowledgeable and they had the inventory needed
"Great Prices On Ford Trucks!"
09-19-2016
Danny was very helpful finding us a new truck that met our needs.
"Ford Store Morgan Hill"
09-15-2016
We have been married for almost 42 years, and have bought several cars during this time. Our recent purchase @ Ford Store Morgan Hill was THE BEST CAR BUYING EXPERIENCE EVER!
"C-max"
09-12-2016
Very Pleasant and hassle free, simply a wonderful experience once again.
"Ford Store Morgan Hill"
09-12-2016
Our sales consultant, Jesse Sanchez, was excellent! He was attentive to what we were looking for and gave valuable feedback in answering all our questions. What we love about Ford Morgan Hill is the quality in which they treat us as customers.
"R T B"
Very pleasant experience with the used car staff.
"Great But Warning About Preowned..."
I am most likely to recommend but with a warning that if you buy certified pre-owned to make sure everything is there. I am missing floor mats for my car. Im pretty sure that had I not handed mine back when I handed in my lease I would have been charged for them as I am sure the person that leased the car before me was... yet I dont have them. Over all the experience was good. I see no reason why they would not let me buy my own lease for the correct price but I guess that is the way it goes.
"My New F150 Buying Experience"
08-31-2016
I really had a pleasant experience. This is my second truck I purchased from this location and will continue to shop here for all my new vehicles.
"New Mustang Convertable"
08-31-2016
Javier went the distance to get the car for me that I wanted.
"Great Purchasing Experience At Ford Store"
08-31-2016
Guy Knox made our transaction very easy and transparent. He was great to work with. The rest of the team in Financing and the follow-up with Will to get a tutorial on the Sync system was valuable. The greatest ambiguity in the car buying process is information asymmetry between dealer and you. I did a lot of research prior to negotiating with the Ford Store, and I felt like they were forthcoming with most information.
"Great Service"
Really easy to do business with them! I will go back to them the next time i am in the market.
"Great Experience, Start To Finish."
Was very happy with the whole experience. Everyone was responsive, but not pushy!
"Quick Transaction"
08-18-2016
Overall experience was good, except for the Finance Manager, who is highly unprofessional and a rude demeanor.
"Ford Store Morgan Hill"
I always have a wonderful experience at the Ford store Morgan Hill thanks to Jesus and Louie.
"Ford Explorer 2017"
Excelent buying experience with Jim H. Even though he is new at this dealership he was very knowledgable and responded to all our questions.
"New Car Sale"
Jesus was great! Made the experience wonderful and got me exactly what I wanted! I couldnt be happier with the service.
"Great Dealership, No Hassle Buying"
Jesse helped us get exactly what we wanted in a thorough and efficient manner. He was also very nice to us and nice to our toddler. The gentleman in finance made the process very easy as well
"Easy And Painless"
Easy and painless - had been looking at a number of different vehicles (Dodge, Honda, Toyota, and Ford).
"2013 Ford Edge Sport @ Ford Store Morgan Hill"
Great experience. There was no hassle. Francisco, and his manager were very straight forward and helpful in the process. We appreciate that! Thank you.
"Purchase Of My Ford Fusion Hybrid"
Very friendly and willing to help with anything I asked.
"Great Car Buying Experience"
Great experience at the Ford Store in Morgan Hill. I would buy another car/truck there again.
"Wesley Duke, Duke Plumbing Inc. - President"
Provided great salesmanship, excellent pricing and personal service
"Good Job"
Everything was great! Thank you for a great experience
"Great Services "
The service was great and made me feel comfortable buying my first car.
"Extremely Understanding Of My Needs"
07-20-2016
Purchased a 2013 Ford F-150 Lariat. Had been shopping for months. My sales person Kevyn was as helpful as they come. They did all they could to get me an extended Ford warranty while saving me more than half of its original value. I highly recommend stopping into The Ford Store Morgan Hill.
"Great Service"
07-20-2016
HI I purchased a Ford Escape SUV last week. The service was Great. Tim Kasden and Kyven were very nice and helpful and I appreciate the polite service. I am know enjoying my new vehicle. Thank you, Michelle
"What A Dealership Should Be"
07-20-2016
I needed another Ford F-150 crew truck for my business. I saw your ad, with a very fair price and 5 in stock, for exactly what I needed. No deception or loss leaders. How refreshing! Darren was my salesperson and was professional, diligent and friendly. The whole process took under an hour. I have 4 Fords and will be buying my next ones at your dealership, no question. Thanks for running a first class operation!
"Great Overall Service!"
07-20-2016
2014 ford Focus SE. Andrew was great! The service was top notch!
"Great Price And Great Staff"
07-20-2016
Excellent service. Very nice staff. Jesus was very thorough in explaining how everything works. I will highly recommend your dealership to others. Thanks!
"Facilities Manager"
07-20-2016
The drivers side lower seat cushion was replaced due to cracking. Work was performed under warranty, Im pleased. Thank you. Robert Thompson
"Easy, Fast And Friendly"
This was a completely easy and fast process. The price was great. Geoff and the other sales people did not pressure me in any way. They were friendly, kind and professional.
"Great Service"
Always a great service! My Car always look like new after the service
"Great"
07-19-2016
Great buying experience. Jeff Ehite was very helpful and we were in n out in a couple of hours.
"Happy Buyer"
07-18-2016
I purchased a 2013 F250 6.7L Ford Certified Used vehicle that was in great condition. Utilizing the internet, my sales representative Philip Rios was very responsive and helpful. Since I live 150 miles from the Ford Store, the truck was delivered to me, and I was able to complete the purchase at my home. Philip stayed in communication with me throughout the transaction, followed up with a a few unresolved details and ensured I was taken care of and satisfied with my purchase. Thank you to The Ford Store Morgan Hill!
"Best Place For Purchase,maintenance,and Repair"
Courteous, knowledgeable,friendly staff.Work was done while I waited for a short time and all at a fair price.
"Best Selection In Santa Clara Valley"
2016 Explorer Limited Very helpful staff Good value through Costco Program Follow-up customer service excellent (Tamara)
"Great Selection. Excellent Service."
I bought a Ford F-150 XLT with the Supercab. The selection was great. Geoff was friendly and did not press. Negotiation process was relatively painless and the meeting with finance was even quick. I love the truck!
"Profesionals"
Very orderly, neat, and friendly, I felt attended to and heard with special req.
"Best Service Department Ever"
The staff at MHFS have always been incredibly professional and courteous. Ive gotten nothing but the best service here.
"Helpful And Courteous."
Went in for a oil change and drove away in a new 2016 mustang . Our salesman Fernado Castro was very helpful and courteous . Fernado was attentive to my budget and my needs . I will definitely shop her again and I hope to do business again .
"Ford T350 Xlt"
Overall, well done. Kevin our sales person is a professional which is not often come across in this challenging industry. Had to go back and forth a bit, but he solved it. I feel comfortable with final sale process... he stayed to well past closing, filled up the tank, connected the phone to Sync ... good follow-through, keep it up!
"Great Car Buying Experience"
This was the best car buying experience Ive had. Oliver is a great sales person and had the answers to all my questions. I was especially happy with the way the dealership conducted the negotiation, there was minimal time spent obtaining a price for me and the price that was proposed was fair with no hidden costs. There is no negotiating and I felt that I didnt need to negotiate, I researched the offer and found that it was a great price. During the finance portion of the sale, I worked with Sam, and I declined the extended warranty and prepaid maintenance. Sam didnt change his positive attitude and continued to treat us the same as when we entered his office. Sams behavior is much different than other dealers Ive dealt with in the past, I normally see a big negative attitude change when I turn down the warranty and prepaid maintenance, but I was very happy with the way Sam conducted himself. This was the quickest and most pleasant car buying experience Ive had. I left the dealership feeling happy and relieved, not stressed and worried that I was taken advantage of. Ill definitely recommend your dealership to family and friends. Thank you for a great car buying experience, I think other dealerships could learn a lot about customer satisfaction from the way you conduct business.
"Great Sales Department "
I bought my 2nd f350 diesel from you guys. Everyone was great to work with. Jesse was great, cause I knew what I wanted, and he got right to it.
"Not Pushy And Very Helpful !"
We went into the Morgan hill Ford store to look at the 2016 mustang . Fernando Castro was our sales person and was helpful and attentive to our needs and our situation . Fernando worked out such a great deal that we could not pass up . My wife and I were very impressed with the GM Graham , kind and considerate . We ended up driving away with 2 new vehicle and the helped us on our trade in . We have purchased 4 vehicles and we will continue to shop at the Ford store ....!
"Awesome Service!"
The service at the Ford Store was great! Prices were great as well!
"Great Services"
I purchased a NEW 2016 Escape and love it. The experience at the dealership was just delightful.
