"$125 For Gas Cap"
I had a service light on. They charged $100 for using the "computer" to read the diagnostic codes on the obd. They charged $100 for that and $25 for a new gas cap I didnt need. Put a stick in your eye and keep on going. Youll be better off.
"Outstanding Long Term Staff"
Theae guys are awesome. Little staff turn over means a very knowledgable group, and it shows. And as a dealer, I have never dealt with one that felt more like dealing with my local off road shop. Friendly, helpful, and not looking to needlessly empty your wallet.
"Had A Couple Of Recalls Taken Care Of"
Had a couple of recalls taken care of. Jay, a guy in service was absolutely amazing! Will definitely be back!
"Jeep Renegade Purchase"
James Kelley was great! I had a great car buying experience at Lamberts. James and the whole team at Lamberts made my car purchase fun and stress free. I appreciate that I did not receive any of the negatives sales tactics that some other nearby "low price" dealerships pull - no shuffling through 4-5 different salespersons, no deals that kept changing, and no feeling like the saleman was shoving a deal down your throat. Lamberts offered knowledgeable sales staff in a friendly, supportive way - the way buying a car should be. Thank you LAMBERTS : )
"Excellent Service"
I brought my car in for an oil change. The entire experience was exceptional, from the person who scheduled my appointment to the service department to the cashier. The show room was spotless and WiFi was available. I would highly recommend Lamberts Auto!
"Friendly, Knowledgeable, Quality Service"
Weve been dealing with Lamberts for years and always can count on great support and service, from purchase to periodic maintenance or infrequent repairs. The team makes us feel at home whenever we are there.
"Unbelievable Sales And Service To Match"
I was in the market for a Jeep Wrangler Unlimited, I happen to be driving by and just drove around the lot until I found a tan one that I really liked. Chris from sales came out and with no pressure asked how I was and just talked. He asked what I liked and I told him I like the tan jeep. Now, instead of trying to sell me another one, he said "thats great lets look at the one you like!" I told him I wanted to trade in my Subaru. He suggested I take the jeep for a test drive while he values the Subaru. Chris never once talked about price because he let me see if this was what I actually really wanted and there was no pressure. I took the jeep for a spin and I could tell then make sure they service the vehicles before there sold. Not only did they help me get out of my Subaru they helped me into the vehicle I loved, Chris helped us threw the price I wanted to be with Bob the sales manager (he helped with getting me exactly where I wanted to be for payment and that was his number one concern). both gentleman understand what I needed to be at for a price and helped me threw every step and explained how everything broke down as far as price and APR. All of the sales and service were friendly when I waited to have my 2nd key made the next day and the service was extremely quick. This dealership truly cares about there customers and how they feel. I felt a relief knowing I was buying a car threw them. I will be back for another vehicle and all my service. I recommend anybody to at the least stop and let them help you find a vehicle that you want or even service either way its amazing. I promise you wont regret it.
"2015 Jeep Compass Latitude Purchase 9/06/15"
John DeTore and Dianna made the buying process extremely enjoyable. I havent purchased a vehicle in 13 years and the experience was fun. John Lambert, the Owner, runs a top notch dealership in Claremont, NH and his employees absolutely love him. The Jeep inventory is amazing, plenty to pick and choose from. Cant wait to have my oil changed to see how the service department operates.
"Great Place!"
Thought I had a problem, checked my car and gave a reduced rate because there was no problem found, very honest!
"Love This Place! A+ All Around"
From the initial buying experience with no pressure to the service provided, I find them to be top notch.
"Life Savers"
Anything to do with cars always overwhelms me. I thank God for Lambert Auto! They always take care of us and this time they fixed our car and got it back to us in 48 hours even though they were booked for weeks. I really appreciate you! Thank you lambert Auto!
"Routine Maintenance"
Took my Jeep Patriot in for routine oil change and walked out with a schedule of maintenance for my vehicle that will make it so much easier for me to keep track of, especially since I have never owned a CVT before. Everyone was courteous, extremely helpful, and turnaround time for my vehicle was terrific. I signed up to receive information and special deals, as well. Not something you will find at the rapid oil change places. Lambert Auto is awesome as ever!
"Lambert Auto Sales Parts Department"
I think Lamberts is the best place for parts and service, I always get great service and they are always polite and very helpful no matter what.
"Excellent Local Business With Outstanding Service"
Since 1988 Ive purchased all my vehicles (new and used) at Lamberts. Currently I have a 2000 Cherokee Sport with over 200k miles which I have serviced there regularly, both for routine maintenance and occasional problems. The service staff is just terrific. They are friendly while professional and give clear explanations of the service they have done and any repairs that are recommended. Theyve kept this Jeep going for 15 years. Ive been invited, but NEVER PRESSURED at all, to trade it in and purchase another vehicle. When the time comes for a newer vehicle Ill definitely go there first.
"Great Service, Once Again!"
We took our Jeep Grand Cherokee in for recall service. The service desk personnel were very helpful, courtious, and explained all that was done to the vehicle. Great job!
"Great Service!"
Needed to get my daughters car in quickly when she arrived in town and went without an appointment on a Saturday morning. They worked us in and had everything fixed very quickly. Great dealership, great people and great customer service!
"Service Department Aptly Named!"
After an initial prognosis of a failed WCM, my local garage said it would need a dealer to look at it and recommended Lamberts, despite there being three dealers closer. I took them up on their suggestion and could not have been more pleased. In my first contact with Jay at Lamberts, he asked it I wanted a diagnosis done, gave me the costs and fully explained what was entailed and what wasnt. I okd the diag. When they were unable to reach the issue withing the allotted time, I was contacted by Jay for my approval to continue. Withing an hour or so they had dialed down the problem. It turned out not to be the WCM. In order to fully explain the problem, Jay took the initiative to go above and beyond and emailed photos and a details describing exactly the failed components. I was impressed! One solution was a $1500+ repair, but given the age if the car and mileage, a second option of replacing just the component of the harness instead of the entire harness was recommended. This second option, when complete, came in at a third of the cost. Not only that, the repair was completed by the end of the day. I went away feeling like they reared my car as if it were one of their own.
"Dynamic Team"
Following an oil change completed at another Jeep dealership closer to my place of employment, I was informed that I would most likely need an extensive and expensive repair to my 2013 Jeep Wrangler. I was provided w/ options to consider in terms of managing the repair, but encouraged to make a decision as to my next action step prior to the dealership closing out the paperwork for my oil change. I informed the service person that I would not be making a decision at that time. I then chose to call my sales person at Lamberts (Mark Perry), and explained the situation I needed to resolve w/ my Jeep. He spoke w/ the service manager-- whom then spoke w/ me about my options for repairing my vehicle. There was no pressure, just assistance w/ informed decision making. An appt. was made, and my vehicle was repaired-- w/ no charge to me as the dealership was able to demonstrate some flexibility w/ the warranty due to the age of the vehicle. I was, and always have been, well treated by the team at Lamberts. My Wrangler is the 4th Jeep I have purchased and maintained at Lamberts, and I will continue to purchase and service my vehicles through this highly reputable dealership.
"Very Happy Overall"
They were able to help me set up everything over e-mail which is incredibly rare for a car repair place. They told me things that needed done, but also told me things that were unnecessary in order to save me money and the hassle of getting it done.
"Friendly & Knowlegeable Personnel, Clean Store"
This dealership is the only one we use now. We have purchased 3 vehicles from this dealership and we have recommended this dealership to friends and they have purchased a vehicle there. There is no stress purchasing a vehicle through this dealership because they make the buying experience easy with their helpfulness, courtesy and knowledge.
"Stress Free Car Buying Experience"
From the moment I walked through the door to delivery of my new vehicle, I was treated with professionalism, kindness and personalized attention. Being a female always makes me uneasy buying a car by myself, but I truly had no concerns and drove off the lot with a car I truly love and confident that I got exactly the car that is perfect for me! Thank you John Lambert!
"Knowledgeable And Friendly Personnel"
I was very impressed with the expertise of those at Lamberts Auto Sales in the service department. The manager took time to explain everything, including what was needed for future work on our older Dodge mini-van. He gave estimates and scheduled the work to be done very soon. Ill certainly bring my car to Lamberts for service, and would highly recommend it to anyone.
"Worth The Trip"
I have an 07 Town & Country that I purchased used in 2013 with around 150K miles on it. To date,(almost 25K miles later) the Lambert service department folks have done an excellent job keeping this vehicle on the road with a minimal amount of repairs considering the vehicles age. Jay Greenwood does an excellent job of furnishing estimates for needed work and informing me of future service needs.
"Outstanding Service!"
We recently purchased a new jeep from another dealership and sincerely regret doing so. A hard lesson learned after the fact. However, we have started doing business with Lambert Auto for our service and repair needs for both of our Jeeps. The quality and expertise provided by Jay, Phil and the rest of the Lambert Auto team is outstanding! It is clear to me that the technicians are well trained and care about the service they provide. We will continue to recommend and use this establishment for all of our vehicle needs. In the future, when the need for a new vehicle arises, we will be sure to make this our first and hopefully, our last stop.
"These Guys Are Good"
Bought an 05 Dakota from Lambert that was clean, well-maintained and low mileage. Had one problem after purchase which they fixed, no hesitation and no charge. Even though I live in Vermont, I only use them for service since they know the vehicles history inside and out as it was originally sold new off their lot. They really do care about their reputation and make every effort to earn it. Now if I could just get them to switch over to one of those single-shot coffee makers, the place would be perfect! Like I said, these guys are good.
"Great Overall Experience"
Great service, wonderful environment! We would recommend Lamberts to anyone!
"Nice To Do Business With"
Told our son how nice you were to deal with and in less than a week his was there with his wife buying a new Jeep!! Everyone was great...Thanks a bunch
"Lambert Service Did An Awewome Job!"
Another wonderful experience at Lambert auto sales.
"Have Known John For Over 35 Years."
Very pleased. Will be seeing you folks again when I have a need for my car. Best wishes for all of you, Bill Halleck
"Best Place To Buy A New/used Car"
You cant find a better family owned car dealership in this area. Service, sales, and parts are excellent. Always a smile and hello when walking in the front door. No pressure tactics or how much do you want to spend. Time is taken to find out your needs, then it is discussed in detail what would be best for you. Very modern new showroom and service waiting area. Always a very pleasant experience.
"Awesome Car Buying Experience"
I recently purchased a Jeep Grand Cherokee from Lambert Auto. I have purchased many new vehicles, none of the other buying experiences were as good as this was. Mark and John are very knowledgeable and considerate of my time. They gave me a very good price on an awesome vehicle. They took the time to explain the buying process, as well as, took us through the vehicle until we were comfortable with the controls and the many features. I highly recommend Lambert Auto to anyone looking to buy a new vehicle. If they dont have it on the lot, they will go to great lengths to find what you are looking for. After the sale they installed other accessories in a timely manner, with quality workmanship at a very reasonable price.
"Awesome People!"
A newly-single mom, I was nervous and overwhelmed by the prospect of buying a car. Mr. Lambert, Deanna Kern and Joe Young all worked together to make it easy and understandable. I dont think family would have taken better care of us. We are so grateful to Lambert Auto Sales.
"Always A Smooth Visit With The Service Department!"
Prompt Service, Friendlly Knowledgable Staff - Fair Rates for quality work!
"Excellent Experience, As Usual"
I am a long-time customer of Lambert and am loyal to them as a result of the consistently excellent experience that I have there.
"Great Service And Very Friendly Sales And Service"
I had a local dealer who went out of business much to my distress. I then tried to work with a local dealer--with no success. I finally called Lambert Auto. Had no trouble getting service, even though I had not purchased my car from them. Service department is great, they explain clearly what is needed and then the work is done in a timely manner. The time came to purchase another vehicle, where did I go? Lamberts Auto. I got great service and the salesperson was very helpful and answered my many questions without hesitation. I am delighted with the service and care they give to all of their customers, and I recommend them to friends.
"Sales And Service"
VERY SATISFIED WITH THEIR SALES AND SERVICE. I HAVE BOUGHT OR LEASED OVER 10 VEHICLES AND HAVE RECOMMENDED THEM TO FRIENDS AND CLIENTS
"Another Great Experience"
I cant imagine taking my Jeep anywhere else for service. Love the folks at Lamberts. Their customer service is great; they explain everything in a way that a "non-mechanic" can understand; and their showroom and waiting area are very comfortable.
"Top Notch"
Top notch all the way around. Friendly sales staff. Very helpful but not pushy. Service that rocks!
"The Whoas Of A Highway Breakdown."
When a breakdown strikes, we are usually at the mercy of the nearest dealership. I my case, being out on the interstate, it was a matter of luck and proximity that landed me at Lambert Auto Sales. I was resolved to this fact and proceeded to allow the tow truck driver to guide the way. He dropped me and my car off in the parking lot and said his good bye. Even late at night the place was impressive. No foreboding feelings here. I left my car there and traveled home (2 1/2 hours). The rest is wonderful memories of early morning calls and a caring and thorough staff. They listened and explained every step of the process and my car was ready in a very timely manner. I felt very confident that the repairs were done correctly and that has proven to be true.
"Local Long Term Customer"
I have dealt with Lambert Auto for my vehicles for many years. What keeps me coming back is consistency. Consistency in their work, attitude toward the customer and promptness of service. I have never been disappointed.
"Always Reliable !"
Always a pleasure to do business - even maintenance - with you ! Thank you very much !!!
"Great People, Wonderful Service"
Even though I own a Chevrolet, I would always choose Lambert Auto for my service over my local Chevy dealer. They are always very helpful and do a fabulous job taking care of my cars and will be my number one choice when shopping for a new vehicle.
"Best Bet For Chrysler In The Upper Valley"
We didnt buy our 06 Town and Country from Lambert, however we consistently bring it here for service. Were we to buy another Chrysler product, we would certainly stop here first. Everyone weve encountered at Lambert is curteous, in fact friendly, exactly what one expects from a small-town auto dealership. And, we have yet to have to take the car back for rework of any repair. All repairs have been completed in the time promised and within estimate. The car now has 125K miles on it, and it appears to be running fine. We have dealt with the only other Chrysler dealer in the NH/VT Upper Valley region, and Lambert is by far the better of the two in every regard. Theyre a little off the beaten path, and their service isnt cheap, but weve never felt as if were being ripped off--more than can be said for their competitor.
"Quick Appointments, Good Service"
The dealership is modern, clean and staff and friendly and very available. I would only say that their basic oil change, tire rotation ect could be a little cheaper compared to other local shops where you can have the same services done. Especially for those who have bought their vehicles from them once or even more. I would love to go there every time the car needs anything but its difficult when there are cheaper choices out there. However, I would refer them to other people.
"Continued Service :)"
Having bought our 2009 liberty at Lambert , with no pressure, a great conversation with our salesman Mark, about the car and a test drive, The decision was made to buy it, ordering it in a new color that was just coming out, a month later, We are driving, a clean bright and shiny Jeep Liberty Sport . Since then, it has seen the Super Service at Lambert Auto, for regular service as recommended , with no problems , I would recommend Lambert for Buying and service, a great group to do business with.
"Fast And Accurate Service!"
Wonderful service, quick scheduling, accurate billing and work performed as promised! Not the first time Ive dealt with this dealership and not the last!
"Good Service"
My Dodge RAM 2500 diesel was fixed promptly and personnel were friendly and competent. Communication with me was clear and accurate.
"Very Pleasant Staff, Avoided Unnecessary Work!"
08-02-2013
I came in to have my new Wrangler serviced for the first time, and inspected. The tech showed me that it would be unneccessary to have my tires rotated until the next service date, which saved me time and money. Efficient service, quick oil change and state inspection!
"Great Place To Do Business !"
07-23-2013
Always a pleasure doing business with John and Company !
"Service-tonneau Cover Installation & Seat Rattle"
07-23-2013
The service Lambert Auto has given us on our RAM 2500 has been excellent. It has taken longer than we liked to get accessories into the dealership for installation, but once received, the work progressed very quickly and was done well. When we discovered a problem with the Fifth Wheel hitch which was installed by a Lambert Auto supplier, we contacted them directly. They responded immediately to repair the equipment which had been incorrectly built by the manufacturer.
