"Was Yelled At By Dale, The General Manager."
I came in with my fiancee to finish up some paperwork with the Finance Manager. There was a slight problem so Dale, the General Manager, came in to help. I told him I was confused and had never heard of a certain situation. He got very angry and started yelling about how much experience he has and that he doesnt care about what i understand. I asked him to calm down. He responded by trying to kick me out of the dealership. He left the office and came back a few minutes later and said "Has everyone calmed down in here?". Everyone else was very professional and helpful. We ended up not pursuing doing business with them and the only reason was Dales actions.
"Amazing Experience"
I thoroughly enjoyed my buying experience with This dealership. They worked with me to find an option that suited my price range, and everyone was exceptionally friendly to me. I was in and out with my new vehicle in one day. I would recommend them for any family or friends who are looking for a new vehicle.
"Very Fast And Very Nice!"
I went into the service department today because my wiper blade was not working. I also needed an oil change, and my tires rotated. They were all very nice, they have a really big service waiting area, with toys so my children could play with them while we waited. It did not take long at all. We were in and out of there very quickly. Very nice people and my kids had a blast playing with the toys.
"Kevin"
Great place to buy a car and the new service area is amazing.
"Hharassing Calls"
Ive requested many times to be removed off their calling list. This was before the holidays. I still am getting calls. This makes me NEVER WANT to buy a car there. I do NOT APPRECIATE pressured sales. I was in preliminary stages and did not want harassment
"Great Experiece"
Jared and Adam did their best to make sure I got the vehicle that I wanted at the best price and with the service plan that matched my needs. Both gentleman entertained my many questions and emails over the course of the month before I was actually ready to purchase, and I appreciated all of their patience. Big kudos for the kids playroom AND for allowing me to use an extra desk in order to work while waiting for the vehicle financing and insurance to be ready--very helpful!
"Doug Johnson Truly The "salesman With A Heart""
Been going to AutoFair for years now; I purchase 2 from Ford and 4 from Hyundai and Doug Johnson has been our guy at Hyundai. "Hunny Im Home" and I would never go to any other dealership; unless of course Doug Johnson was working some where else. If you need a car ask for him by name; this Teddy Bear will listen to what you have to say, help you find the right car, and work with you to get it within your budget. Once you drive away the experience only gets better; I was active duty Navy stationed in Pensacola, Florida then Pearl Harbor, Hawaii and Doug maintain contact with me for the five years I was away. For my retirement vehicle I bought a 2011 Chrysler 200 Convertible and Im so happy with the car. Doug thanks for being my "Car Guy" I cant wait to buy number 5 from you!
"Happy With Our Shopping Experience"
Jared and Lloyd you both deserve huge raises! It was a pleasure dealing with you and we are very happy with our new vehicle!
"Terrible Waste Of Time "
07-29-2016
Drove 2+ hours to look at a vehicle that was supposedly being held for my "appointment" to be told it sold the night before. To another autofair dealership. Waste of time.
"My New Car First Free Oil Change"
Mark Gillispie did a great job in getting my first free oil change and servicing done expeditiously. I was in and out within 1/2 Hour. This is my Fourth new Hyundai purchased from Hyundai AutoFair. They are great to do business with.
"Great Service"
I have dealt with AutoFair Hyundai for many years and have always been happy with my service. Today was a routine oil change service and Mark Gillispie was my service rep. He said it would take an hour which it did and he was careful to go over the work that was done with me. Hes a very pleasant person to deal with.
"Great Place For Maintenance"
Had some maintenance done on my vehicle. Always go here to get my car serviced and Im always satisfied with the customer service and the overall atmosphere. Would recommend this place.
"Great Customer Service"
06-13-2016
Great service today by Mark Gillispe. They were able to get me in and out in no time perfect
"Will Come Back Here When The Time Comes!"
I had a great experience at this dealership! I found the used cars I wanted to test out on cars.com and set up an appointment the next day. When I arrived I was helped by Adam Donovan. This is the first car Ive financed through a dealership, as Ive only paid cash in private sales before. He wasnt aggressive and didnt try to push me into a car that was out of my budget. The whole process took maybe three hours, from the initial test drives to finalizing the loan and getting the keys. It was a wonderful transaction and will definitely come here for my next vehicle.
"Bad Experience"
02-02-2016
Wife and I came in looking for a new used SUV. We had a vehicle to trade in on the deal. We told them the payment range we were looking to get into and they started looking for vehicles for us to test drive. After trying out a few my wife found one that she liked. Well there first offer of financing and our trade was not to our liking so we stuck to our guns and said if you can make it fit in our budget we would probably buy. They came back a little bit later and said congrats we got you approved for the payment you want. Great sounds like a deal. Not so fast. We signed the contract and finance manager said he would still have to run some things by the bank in the morning? Had me sign a form saying if it didnt work out we would just switch back the next day. They had us change our insurance over to the new car took our trade and let us take the car. Got a call the next day and they said they had some options to go over? They had a ridiculous offer. Horrible interest rate and way high payment. So much for the congrats we made the deal you wanted! Worst car buying experience ever.
"What A Great Place To Buy A Car"
What a great place to buy a car. Ive purchased many cars in my life and I must say this was one of the greatest experiences!
"My Third Car"
04-27-2015
I have now purchased three vehicles from Autofair Hyundai. I have also serviced all three there. I could not ask for better service!
"Veyr Bad Experience"
04-18-2015
My son came to buy a used Hyundai.It looked good and passed the quick road test. They kept him there for 3 hrs withholding his car keys and pressuring him until he finally made the deal. Everything from the time to clean the car turned out to be a lie. He took delivery that night. The next day after just 20 miles the car was sputtering andh ad terrible shakes on the highway.He requested the loan be cancelled because the car was a dud.They had tried to pressure him into one of their $2300 service plans and the car was sold as is no warranty. When he returned the car, they offered to fix it-- fix a car he had for 24 hrs and less than 50 miles!! The deal cancelled and they promised to "work very hard" to make good and did not. I know of others they have also misrepresented loan financing terms to and sold these service plans which really do not cover much of anything
"Do Yourself A Favor!!!!!"
02-06-2015
I have purchased many vehicles in my day both new and used,and have never been treated as well as I have been at Autofair Hyundai. For years I have purchased my vehicles at autoserve in Tilton and Bob Mariano in concord,and though I have always been treated fair at Marianos I can not say the same about autoserve being treated so poorly once at autoserve that I told the salesman that I was going to buy a car that day but not from him, and to go get me someone who cares about more than just his ccommission.At Autofair Hyundai it was a compleatly different experience all together.I was fortunate to work with Adam Roz who not only knew his product but knew how to treat people as well.He took the time to get to know myself and my family,and what our wants and needs were before he even thought about which vehicles to show us and definetly never tried to base the selection on which vehicle would pay him the most if he sold it.The management and finance teams service was equally magnificent!!!! In fact I have bought several ?vehicles from Autofair now both new and preowned.They stand behind both their product and customers never sacrificing their integrity just to sell a car.I have recommended them to many friends and family whom have also purchased from them and gotten the same fantastic service and will continue to do so.
"Skip It"
04-18-2015
They dont come down on the price of the car, just the term of loan increases so you think you got a good deal!
"Tricky"
04-18-2015
If you have a trade-in they will spend a lot of time telling you all the money they will have to spend to repair all the problems with your trade-in, even if it has no problems. They they will make you a low ball offer and when you walk out they will call you and up their offer.
