"Maurice Pushee"

Just wanted to mention how happy we are with our new Escape and send a Thank You to Maurice! Maurice is the only Sales associate we will buy from. He always knows what we like and he is very professional and he does his best to make us happy!

"Oil Change At Quicklane"

I have been a Quicklane customer for 7 years. First in Tilton and now Keene. Always quick, friendly and fair priced service.

"Made Purchasing A Car A Pleasure Beyond Belief"

I have purchased many Automobiles through the years and far too often it proved to be painful. This time I felt like I was a VIP. No joke--for real. Very caring and professional staff. Really heard my needs and limitations. No pressure was to be had. One of their drivers picked me up as I needed a ride. Very pleasant experience. They covered A thru Z with me resulting in success as all went very well. The result--I got what I wanted and needed. Thank you All for a fantastic experience .I thought old fashioned caring for your customer was a thing of the past- not so my friends.

"New Vehicle Purchase"

Very Professional friendly staff ! I was able to close deal and drive new vehicle home in just a couple hours . very smooth transaction no stress like some other dealers. highly recommended !!! Thanks

"Very Pleasant Experience! Would Go Back For Sure."

We traded our smaller truck in for a larger one. We did not feel pressured at all. We felt the price and rebates were excellent. We got an excellent value for our trade and they printed the same Kelly blue book value that I have found. Overal the easiest experience. We are returning customers. I get all of our work done in their service department for our other car and they are always excellent to me.

"Extremely Poor Customer Service"

Worst service I have ever received at a car dealership. Manager was extremely rude and refused to well us a car. I cannot understand how this establishment is still in business when they are so blatantly rude. Would not even speak to us about getting a decent price. Would not recommend anyone to waste their time coming here.

"Fine Service, Including The Jitney Home"

When the dealer we bought our F-150 from was bought by Rountree, we were warned that they were a high pressure, ethically challenged dealership. Since we tend to get our service from a Ford dealer, if theres one nearby, we decided to give the new management a try. We have been increasingly pleased with their service and integrity as we have continued to work with them. Most recently, we had a vexing problem with a fuel injector and and a leak in the power steering fluid. Both were quickly completed with plenty of explanation, showing us exactly what and where the problem was. Wed particularly like to mention service rep. Dave Gates, and to thank him for his guidance. Furthermore, Howard, the driver of the van took us home and picked us up when the work was completed. He is always pleasant and a good companion on the drives. We look forward to buying our next vehicle there.

"Poor Service Department"

10-19-2015

The service department is totally incompetent. This place is unbelievable and by far the worst experience we have ever had at any dealership or other garage. Basically we asked them to fix our car horn and inspect the car. They said it needed new balljoints so we agreed to that. Then they called and said "all set to go, everything is fixed and the car is inspected". The Cashier gleefully said the same thing, and so we paid over 1000.00. While driving out the yard, it was noticed there was no inspection sticker on it, and the horn did not work. The dealership admitted making a mistake, but would not reverse the charges on our card. In fact they wanted to charge additional money to fix the horn, as they knew it needed a part to be ordered to actually fix the horn. So we wasted our time trying to pick up a car that wasnt fixed yet, wasnt inspected, and took our money under the pretense that it was all done. When we asked to reverse the charges on the card, until they "really, really fixed the horn" they would not do so. They said, something along the lines of "Oh we will reverse the charges, AFTER you pay us again." Are you kidding me???? This place is a joke.

"1999 Cadillac"

The 1999 cadillac I purchased via email & phone with 86000 miles on it was as clean & solid as they said it is.They delivered to me in Oxford,Me. with no extra charge. The only issue is that I was told that it had heated seats and turned out not to be the case. Over all it was a pleasant experience overall.

"Quick And Personal Service"

quick and personal service. The Service Advisor nicely went over the work that was done and explained it to me. I also appreciate the ride into Keene from Howard - a real gem of an employee!

"All Excellent"

Everything about my experience was good. one small issue, they found a fog light out and replaced it but I had requested the service tech check my left rear turn signal which I dont believe was done. I will return for an oil change and ask them to complete it at the time.

"Wonderful Service And Help."

Staff always polite and helpful. Whole car check with something as simple as oil change. Automatic savings and discounts when available.

"Good Service At Rountree Ford In Keene"

Work was completed in a very timely fashion, and I like the review of the checklist by the service associate as well as the advice regarding future service needs.

"The Right Car From Great People"

All the guys who helped us pick out a vehicle and put the lease/purchase together were incredibly helpful, patient, and listened to our questions and concerns (and there were a lot). So far we love the car.

"Prompt Efficient Service- Knowledgable Of Product"

Maurice Pushee - my sales associate was fantastic- he was very quick and efficient in finding the vehicle I wanted - when the vehicle was delivered he was excellent in explaining and showing me all the new technology in my new Escape! Truly a great experience from start to finishing up with the finance person. Maurice is a pleasure to deal with and presented himself in a very professional and courteous manner- a pleasant surprise as I had been to another Ford dealership 2 weeks before and did not have a good experience.

"Great Service, Clean Facility "

I love my new Ford Escape! The sales person, the showroom floor, the variety of vehicles to choose from, the manager and service department all were wonderful! I could not be more please with the entire package. I definitely felt that warm welcoming feeling at Roundtree Ford.

"Excellent Service!"

When I arrived to make an appointment for the Works I was told that it could be done at that time if I could stay about one hour. I agreed and in one hour I was paying my bill and on my way...excellent custmer service!

"Exceptional Service"

took me in without much notice, driven to work and picked by a friendly gentlemen! Price cant be beat! Wonderful Business!! It was poring rain and the driver drove me into the garage and then went and got my car so I wouldnt get wet!!!!

"Great Service"

Great experience, no pressure, no gimmicks or sales games. Tyler and Parrish did a fantastic job making our sale easy and stress free. We also enjoyed speaking with Mr. Robert Rountree, a family friendly dealership with good values and leadership. Thank you!

"Great Service"

I was impressed with the overall service and courteous attention. This is the best service department I have ever encountered in my many years of driving.

"Great Service!"

Rountree Ford Lincoln was able to get my girlfriends vehicle into the shop to pull the codes of her check engine light immediately and only took a mere 15-20 minutes to get back to us about the problem.

"Great Customer Service, Repair Service & Price."

Individuals were courteous and helpful, service was completed in a timely manner. Price was very good, I did not feel I paid too much for the service. Thank you.

"Service I Trust Always Clean Best Shuttle"

Dave and Zach are always completely helpful and do everything to keep me and my vehicle happy. This time it was Dave. His calm manner was superbly professional. The mechanic ?Al? was super thoughtful and patient and understanding. Maurice was not a sleazy pushy salesman and was patient working with me, a huge improvement over the one 7 years ago. The reason I did not score tens is that we had a really rough spot,. It was eventually solved to my satisfaction, but it could have been smoother and less stressful. It would have been nice to have had Mr. Rountree introduce himself in the beginning. I will continue to trust you all for all my service needs and continue to recommend you.

"Very Helpful Service Department"

I appreciated the fact that I was called to discuss any repairs before they were made. The service folks were very helpful in explaining everything and working with me to schedule repairs.

"Great Fixer-uppers, Horrible Salesmen"

The service department is great! Quick service, well mannered and cheap prices. I would definitely recommend them to friends and family.

"The Price They Say Is The Price You Pay"

I like the fact that when I go into the service dept that everybody is friendly and the service is always what I ask and the price is what they say it is.

"Servicing My Vehicle"

Very friendly and wants to help you out as much as possible and comes out to you and explains what is happening with your vehicle. Makes suggestions if your vehicle needs to be fixed.

"Great Service"

very professional and let me know there was a problem that needed to be taken care of and it was done right off that day while I was there so I didnt have to make an extra trip

"Great Service"

Overall experience was outstanding Ashley in the servic Department took the time to explain what was the cause of my vehicle failure and how it would be remedied. going forward i will bring my vehicle here always.

"State Inspection"

I went in for a state inspection and was in and out in 45 mins. And since I bought the car at Roundtree Ford, there was no charge which was unexpected but awesome. Not all dealerships do that.

"Great Service"

Id rather deal with Matt from the service department. He is very nice and does his job great. Im a very I impatient person and he makes sure Im in and out of the shop quick (I have 3 kids so waiting with the kids for a long time usually isint fun)

"Great Service And Friendly "

I love the people in your service dept, hope they are treated well they are a hard crew to replace

"Great Service, Good Discounts"

Last couple times I have gone there I received great customer service and they went out of their way to make sure I got all the discounts available. Even washed my car!

"Rountree Quick Lane Keene"

This time you guys were fast! And you were running a great inspection deal so I got the car inspected while I was at it.

"Return Customers Appreciated"

Very willing to work with us, offered us to take the car overnight, which I declined and when we returned the next day was very flexible in letting me try out other vehicles

"Catching A Brake"

They could have told me my brakes needed to be replaced but were honest about it and told me they were good for awhile yet. I really appreciated that. The chairs in the waiting area are amazing. I nearly fell asleep they were so comfy.

"Fixed Problems On Time And With Quoted Price"

I came into the Service department and greetd by Ashley at the counter. She was very professional and very knowledgeable. The fact that she had a grasp of my situation and said that you could give an estimate and work on the truck that day was invaluable. Then Dave called me to verify the trouble that I had and kept me filled in on what they had found. It was a very refreshing experience. The work was completed as quoted and on time. Very Happy.

"New Vehicle Experience"

I WAS VERY IMPRESSED WITH THE PROFESSIONALISM, KNOWLEDGE, PATIENCE AND DETERMINATION AT ROUNTREE FORD IN SWANZEY. ALL MY OPTIONS WERE EXPLAINED TO ME IN A MANNER I COULD UNDERSTAND WHICH MADE MY DECISION TO LEASE A BRAND NEW F100 EASY.

"Appointment Made Easy"

I made my appointment two days prior to my truck going in and there was absolutely no problem getting it in. Once I showed up they took the truck in early and did the service quickly.

"It Just Doesnt Get Better Than This!"

They refer to me by name when I walk in, know my vehicles, (I own 3 Fords), are always pleasant and give great service.

"Great Service"

My service adviser, Ashley was very friendly and very knowledgeable, not just to me but to every customer that walked through the door that she waited on while my truck was being serviced. She deffintly has the personality to attract a lot of new and customers while keeping current customers of rountree ford returning for more service.

"Clean. Quiet And Comfortable Waiting Room "

I was able to get a lube oil and filter change without an appointment. Comfortable waiting room and staff was very nice.

"Close To Closing Oil Change"

I called and made an appointment to have my truck serviced, it was late in the day, close to closing, but Zack took me any way, they did a great job, stayed after hours with a smile Thank you team Mike Miller

"Great Service, Above & Beyond"

My car was disabled. They helped me find a rental, drove me to rental place (almost 1 hrs drive) as I do not live near Swanzey and then delivered the car to me when it was fixed, spanking clean inside & out.

"Happy Customer "

Matt went above and beyond and took care of the matters at hand with my purchase promptly and courteously. He was kind and treated me like I was a good friend, but also professional which made it a great experience! Thanks!!!

"Great Service"

I really liked how everyone was polite and how nobody tried to sell me more than what i had paid for.

"Great Service, Clean Waitining Area And Maint.area"

Making an appointment was very easy online. The Service Rep was expecting me and had all required service on file. Was in and out within an hour.

"Nice Service Dept"

Provided value added services like car wash and vaccum. I get free inspections and even though i wasnt paying for anything, still got excellent customer service

"Great Service"

I called for an inspection. You said come right down. I also asked if you could turn off the horrible backup alarm which you did at no charge. Thank you

"Best Service Dealer In Southen Nh"

Excellent prompt all around service. Ashley was very friendly and even helped save us time by suggesting we could get our inspection done at the same time.