"Great Service And Customer Service"
During my experiences at Country Nissan I was blown away by the outstanding customer service and everything was explained by my salesmen Daniel very well to make sure I understood everything. Everyone that I worked with was great Doug,
"Go Somewhere Else"
One. They sold me a car with an aftermarket sunroof and headliner which I had problems with day 1. Had I known that it had this equipment I would have never purchased the vehicle. Two. Saying you cant go over a certain amount per month does not mean hey, please show me the fanciest car on the lot and say its the only thing I can get approved for. Three. They told the loan company false information about the car/deal. Who does that?
"Review Of My Purchase Of Used 2013 Nissan Leaf"
Jason Wright was handling the sale of the 2013 nissan leaf and of all the nissan leafs I looked at in this country and out (mexico0 this is a the best service and most knowledgable agent I have had. He really knew the Leafs every model and every year. the performance of each and lots of helpful recommendations of how to drive. He had a sense of humor and was very patient. I recommend him very highly, Good job Jason, Jonathan Archer Bar Harbor Maine ACTT Transportation consultant
"Picked Up My New Pathfinder Lease On Nov. 7th"
11-12-2016
The total buying experience was excellent. Derek of Sales took care to fully explain the Pathfinder and any other questions/concerns we may have had. Thanks Derek !! Steve
"Great Service All The Time"
07-29-2015
I just had service done on my Nissan Rogue. I had condensation in the front headlight which they replaced through the warranty. They also fixed a back running light at no charge. We are still dealing with a inside panel issue but are confident this will be solved very quickly..I am very pleased with the work performed to date.
"Nissan Frontier Truck Owner"
06-01-2015
Friendly, comprehensive and fast service, as usual
"Longer Then Expected, But Taken Care Of"
05-23-2015
The repairs took longer expected for a major repair. But they did take care of me and it made it good experience
"Good Job"
04-23-2015
Good job. No delays. In and out in less than an hour.
"Good Customer Service"
04-09-2015
As usual, service department staff was very professional. Work was done in a timely fashion. Waiting room amenities very nice.
"A#1 Dealership"
04-01-2015
a very nice family store. great service,outstanding people all around...!!
"A Pleasing Expecience"
03-05-2015
It is always a pleasant experience to bring my Nissan in for service. They are ready to take the car when I arrive and service it in a most timely and efficient manner. Everyone is courteous and go out of their way to be helpful. It is a pleasure to drive the car because I know it is being well cared for at Country Nissan.
"Will Return"
02-28-2015
My wife and I just recently bought a used vehicle from Country Nissan and it was actually the 1st time I enjoyed the whole car-buying experience. Our salesman, Steve Nelson, was fantastic. Very professional, courteous, and thorough. At no time did we feel pressured. To top it off, out time spent with the Finance Mgr, Mark Bousquet, was terrific as well. He was very patient with us explaining all the different options and helping us pick the payment option and service plan that was best suited for our needs. We just bought the car so we havent used the service dept yet, but I expect that well get the same professional and courteous service from them as well.
"Great Service"
02-20-2015
I have leased 2 vehicles from country nissan and I have always been treated very well. They worked with me on my monthly payment amount. Their staff is very friendly and welcoming. I plan on going back soon to purchase another vehicle since we are currently a one car household. I love my nissan and plan on continuing my vehicle needs with country.
"Great Service,"
02-12-2015
Very pleased with my latest visit. I was having the oil in my Xterra changed and having the tires rotated. I was in and out in 45 minutes. The customer service folks in the repair department are great.
"Engine Lite On,oil Change"
02-07-2015
Folks were supportive and friendly. Service was very good. I plan to return.
"Great Dealership!"
01-30-2015
This is a wonderful dealership -- especially the salesperson, Joe Potter, and the Finance Manager. I have bought or leased 4 cars from Nissan this dealership and find them quite wonderful. I recommend Country Nissan to all!
"One Word: Steve Nelson"
01-19-2015
I have not had much success buying cars. As a Black woman entering a 99% white male environment, I was hesitant as to what kind of service I would receive. I was on my guard. My experience at Country Nissan, with Steve Nelson, specifically changed this. He was pleasant from the very moment he held the door open to let my mom out of the passenger side. He chatted jovially with mom and immediately connected about their mutual love for spicy food. They found a lot more in common as the afternoon went along. I came in with one car in mind that I had seen and although he tried to encourage me to test some others I was stuck on the one I had seen. I spent a total of about 4 hours there and every minute of it was delightful. He is very competent and definitely works hard at making customers feel comfortable and content. I will return there! I must remark though that hardly any of the other salespeople took the time to even say hello. This would have gotten them a 5 in my book.
"Coach And Guidance Counselor"
01-05-2015
I have had nothing but excellent service since I have changed over to purchasing and servicing my vehicles at Country Nissan. The service department does a great job in getting your car in and out in a efficient manner. I came in just yesterday to have our 2009 Nissan Rogue serviced. I had recently bought another vehicle from them about eight months ago and I initial loved the vehicle and although it had all the bells and whistles. I was not happy with the vehicles gas mileage or cost for maintenance thus the reason for looking at new or used vehicles . So we came in while my car was being serviced and talked with Jesse and told him what we were looking for and he immediately pulled up his vehicle inventory on his computer screen. So after a few test drives and details I decided to purchase a new 2015 Rogue Nissan. Without Jesse help I can honestly say that I would not have purchased the vehicle. Thanks, Jesse for your low no pressure approach to sales. C & C
"Professional, Courteous And Friendly"
11-19-2014
Since I bought my vehicle in 2011, service at Country Nissan has always been professional, courteous and friendly. Always a pleasure working with them.
"Pleasure Shopping At Country"
10-22-2014
Jesse was great to deal with. He was very knowledgeable and patient as I checked out the vehicles. I never felt pressured and was never "hounded" by phone calls like I had been from other dealerships. I appreciated this as I didnt want to be bothered while I was making my decision and checked other makes and models. Jesse replied to my phone calls and emails promptly answering all my questions. I had an Altima Coupe and loved it but felt it was time for a small SUV. I purchased a 2015 Rogue and am very happy with it. Could have lived without all the features - leather, awesome panoramic sunroof, nav, etc but who wants to! Jesse and Van made my new car shopping very pleasant and easy to negotiate. Disappointed the finance area did not get in touch with me before I came to the dealership.
"Very Relaxed But Very Helpful As Much As Needed"
10-22-2014
I was surprised and pleased to be assisted in purchasing a car. They (Dave & company) were very helpful and knew their vehicles so well, they let the cars sell themselves. It was a friendly and welcoming environment. I never got a sales call with a "better "offer.
"Great Service Department"
09-17-2014
As usual, the service department did a GREAT job caring for our Nissan Murano. Jerry and his colleagues made sure to accommodate us on a busy Saturday morning. These folks also take care our Infiniti well. This is a tremendous service department.
"Horrible Service"
09-16-2014
I went there to look at cars. The service men were the rudest people I have ever met. I was shown the wrong type of car (they didnt know the difference between a Murano & a Rogue) and was left sitting there for an extremely long time while my sales man socialized with a friend of his. I contacted the manager but they dont seem to care either. If theyre this complacent before they get your money just imagine how bad theyll be after they get it.
"Repair"
09-03-2014
Gerry is always so helpful and great at describing the problem and repair needed. I know I am in good hands when Gerry sets me up. The mechanic has done the job well to fix my brakes. Next job is the transmission under warranty...
"Customer Service"
07-23-2014
Jerry was very helpful in diagnosing the problem with my car. He was able to find the problem, order a new transmission and return the car to me in a timely manner. He also went out of his way to provide me with a loaner car while my car was being repaired. He was very accommodating to me and my busy schedule. I am very pleased with the service I was provided.
"No Pressure!"
07-23-2014
My husband and I recently decided it was time to buy a new/newer vehicle, we werent sure what exactly we wanted Steve at Country Nissan was extremely patient and never tried to steer us toward any particular vehicle. Steve was very patient as I tried several different vehicles went back and forth between buying new vs lease vs buying used, my husband was out of town on business and I dealt with steve myself until my husband came home and we made the final decision. Steve never tried to push any vehicle or "specials" on me as several other Northampton dealerships tried to do, which is why we decided to go with Country. My only caveat is do your homework on financing the quote tbey first gave us on an interest rate we beat with a local credit union and to thier credit they did spend some time and topped the credit union quote to keep our business...we purchased an altima hybrid and we are very happy!
"Comfortable Place To Buy A Car"
06-04-2014
I was intimidated walking into a car dealership. Jessie and Mark made me feel comfortable and i got a great deal on an awesome used car! thanks for making my car buying experience a positive one!
"Great Service"
05-29-2014
Employes are very laid back and make it comfortable for customers
"Dedicated Small Business Ethic"
05-29-2014
I purchased a 2010 Nissan Altima at Country Nissan. I was a first-time customer. All my interactions were positive. Staff expressed pride in their workplace. I acquired a beautiful vehicle at a fair price.
"Happy Customer"
04-28-2014
My wife and I have been buying new Nissans from Dave Curtis since 1999. We have been so pleased with his straight forward deals that family members from as far away as Burlington, VT have purchased new cars from Dave. Weve also had them serviced at Country Nissan and Jerry provides impeccable customer service. I highly recommend Country Nissan.
"Miserable Experience With Shady Sale People!"
04-01-2014
I bought a 2011 Nissan Rogue. They pretended like I was getting a great car at a great deal. The day after I bought it my tire pressure light went on and when I brought it in they said there was a nail in the tire and it must have been my fault and tried to make me buy a brand new tire. within two months my radio display stopped working. I went to refinance 3 months after I bought it and got an interest rate that was a third of what originally was given to me through their finance department (when he had said he was given me the best possible financing option). I put my trust in them and feel as though I was totally mislead and was treated poorly. I know many people who had horrible experiences at this dealership as well; including a close family friend who purchased a vehicle from country and when she tried to trade it in at another dealership a few years later she was told it was worth 1/4 of what it should have been as it had a salvaged title- which was at no point told to her!! Do yourself a favor and go somewhere else!
"Service"
03-12-2014
I would like to commend your Service Representattive Jerry Donah. He is truly a GREAT ambassador for your dealership. He honestly cares and goes out of his way to thoroughly explain what was done to your car. As long as hes at your dealership Ill be a customer!
"Customer Service"
03-12-2014
I went to get my first oil change for my 2013 Juke and was very pleased with the woman in the service department, very nice and professional. I would like to also say I was in the wrong area at first and was redirected to the service department by a very personal girl by the name of Kailey, thank you. All in all I really like the people and service at Country Nissan.
"Service Department !!!"
03-01-2014
Jerry in service has been taking care of our cars for about 7 years now, and we are so very happy with his attention to detail and his willingness to take time to make sure that we are totally satisfied !!! THANKS JERRY & COUNTRY NISSAN !!!!
"2012 Juke"
03-01-2014
I brought my Juke in for an oil change. I was early and they accommodated me with a smile. I was told everything that was going to happen to my car. I did not have to wait long before my car was done. There were other people waiting in the waiting room so it was not that my car was the only one being worked on. Everyone was very polite. I was on my way happy as a clam in a Juke.
"Service"
02-12-2014
Very fast efficient service on my new Frontier in for its first oil change
"Experence"
09-28-2013
Riley was so easy to work with. Everyone was laid back and a pleasure to work with. No pressure, and this senior likes That. Would recommend them.
"Dont Waste Your Time!"
09-03-2013
This dealership is a perfect example of why most people dislike the process of buying a car. They try every game in the book.....dont be played. Take my advice and avoid this place!
"One Of The Best Dealers Around New England!"
08-15-2013
Its the staff at Country Nissan that truly sets this dealership apart from all the other dealers. Not only did I get my new car at a great price, but everyone of the staff was wonderful.
"New Altima And Service"
07-29-2013
I went in over the Memorial Day weekend, just to look at an Altima. The deal I was offered was so good I bought the car that day. This is the 5th Nissan product weve owned and weve been thoroughly pleased with all of them. The staff at Country Nissan is professional and the service department staff is knowledgeable. Repairs and routine service are handled in a timely fashion and the waiting area is clean and comfortable. I highly recommend this dealership for sales and service.
"Juke 7500 Mile Service"
07-22-2013
Brought my 2013 Juke in for 7500 mile service on Saturday. I was greeted at the service desk and the gentleman behind the counter didnt have to ask me my name, he handed me my slip and showed me the waiting room. I had a question about my tire pressure indicator and he was able to quickly answer my questions. While waiting I was greeted by the business manager Mark who asked me about both my cars. And by the sales manager Mr. Potter again asked about both cars and if I enjoyed driving them. I told him that the 370Z nismo only has about 300 miles on it because I only take it out on nice sunny days. My Juke was completed in less than 45 minutes. I am very happy with the service and its nice to know that the people at country nissan still remember you by name.
"Bought A New Car"
07-20-2013
I went in the other day and was only planning to buy a used car but secretly hoping I could afford a new car. Jesse was so helpful and friendly and even ran the numbers on different cars and I found I was able to not only get a new car but the car I had been hoping for! The prices were very reasonable! And even though it was late in the day he was able to have the team at Country Nissan do all the paperwork so I could drive home with it that night. The next day I went back to get my inspection and registration and when Jesse saw us come in he came right over and ask if I was happy with my new car! He even cleaned out my old car and found items I missed! He checked back throughout my second visit too!! Just amazing service all around! My grandparents had told me everyone was so nice there and they were right. I would recommend this dealership to anyone!
"2012 Nissan Sentra"
05-15-2013
your staff has been very prompt and friendly nad we look forward to a long and Friendly relationship in the future,getting our car serviced,and or repaired. Thanks Kurt J.Wenzler
"Jimmy Juke"
05-09-2013
Country Nissan was easy to deal with when purchasing my Juke.However,they make a promise to you that they do not keep( I am not alone having this experience !!!)...they promise you a 50 dollar "check in the mail" if you refer a customer to them who buys a car from them.I did,6 months ago,and no check! I know 2 other people who have had the exact same experience! I talked with Jill there 1 month ago,and she assured me that it was an "honest" mistake and promised me a check....still no check !!! I dont really care about the check---its the lies and deception that bothers me,and my friends who were also lied to !!! Deceptive,VERY bad business practice for SURE !!!!!!
"Maintenance"
05-02-2013
Took vehicle for a schedule oil change, and was pointed out that my sticker was expired.
"Service"
05-02-2013
In and out in great time thank you once again Country Nissan
"Great Job "
04-15-2013
They did a great job the Service has improved a lot!
"Thanks Nick"
04-15-2013
Always accommodating with my busy schedule! Thanks for the help.
"Mrs B."
04-12-2013
My Rogue had a bunch of recalls and unfortunately,we ran out of time ourselves to stay and have them all done. We returned yesterday and it was taken care of within 30 mins! Talk about speedy! Talk about happy customers! If you ever make a commercial using customers,please ask me,Mrs. B. Id be more than happy to oblige! Best service ever!!!!!!!!!!!
"Great Work"
04-12-2013
This dealer has the best customer service and I been to quiet a few. They are in hadley and i live in soringfield, but I dont mind traveling the distance for comfort.
