Sunnyside Ford in Holden, MA

Overall Rating:


Customer Service

Buying Process

Quality of Repair

Overall Facilities

"Great Service"


Sunnyside Motor Company (08916)

from Holden, MA

Recommended? Yes

Purchased? No

06-21-2017


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Dropped off van for changing of tires. I was able to get right in and it did not take very long to get it done.

Response from Sunnyside Ford:

Nicholas, thank you for writing this fantastic review and giving our dealership such a high star rating! We hope you continue to choose Sunnyside Motor Co., Inc. for all your vehicle needs! Take care!

"Nice Staff, Excellent Experience"


User

from Paxton, MA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


I purchased a 2016 Fusion Hybrid last year. Very good experience with sales staff. Recently was in for routine service, and the service staff was great, had my car ready when promised. I also used the shuttle service, which was so nice. Great dealership, great people!

" Great Dealership"


User

from Lancaster,Mass.

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I have been doing business with Sunnyside Ford for years.The complete staff from top to bottom are first rate.The service department is highly capable for any repairs.Sales people,especially Bob Ford are friendly and very knowledgeable.What more could you want.Great prices,no hassle,quality service.

"F150 Oil Change"


User

from Jefferson, Ma

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


very helpful, The staff were great. the facilities were clean.

"Great Service"


User

from Holden, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Drive Home and drive back for pickup arte great services

"Helpful And Informative With Good Service"


User

from Worcester, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I had purchased a 2007 Ford Focus (used) many years ago from Sunnyside. I have always experienced very good service on my car from Sunnyside. When my car was hit by a another car and deemed a total loss, I checked on your web-site and found a couple I liked. My niece called Mr Jarvis, your sales manager and made arrangements to have a test drive of 2 cars. Mr. Jarvis, Bob Ford and everyrone at Sunnyside were very kind, helpful and informative through the whole process. I could not have asked for a better experience in buying my car. Thanks to everyone at Sunnyside Peggy Zuckerman

"Great Service "


User

from Holden, ma

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:
Overall Facilities:


It was a simple fix and they looked at without a problem. I love the going there.

"Great Service, Timely, Reputable, Fair Price!"


User

from Holden, MA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Great service, timely, reputable, and fairly priced!

"Always Great Service "


User

from Leominster , MA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Everyone was polite and helpful and the work was done in a timely manner.

"Roberta Sbrogna"


User

from Worcester, ma

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


I was very happy with the service and the time they took to explain everything to me

"Great People"


Sunnyside Motor Company (08916)

from Worcester, MA

Recommended? Yes

Purchased? Yes

06-16-2016


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I cannot believe how easy band hassle free this experience was. Great job from everyone.

Response from Sunnyside Ford:

Thanks so much for your feedback, Thomas. Were thrilled you found our team knowledgeable and the whole experience pleasant and easy. We greatly appreciate your business and thank you again for the review!

"Reliable Dealership"


User

from Paxton, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Purchased a 2016 Ford Explorer. Have been with Sunnyside since 1963 with one very short detour. Came back because of the very excellent service and pricing.

"Success At Sunnyside"


User

from worcester, Massachusetts

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


My recent service appointment at Sunnyside was completed on time and with all concerns and questions responded to appropriately. I purchased my vehicle there in 2012 and will continue to care for it with the best care available. I continue to be very satisfied with my association with Sunnyside and always appreciate the couteous, professional service received consistently.

"Routine Maintenance"


User

from Holden, Ma

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Maintenance performed as promised - in time frame & price quoted

"Oil Change "


User

from Worcester, MA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Everyone was great and very professional, service was guick

"Utmost Service"


Sunnyside Motor Company (08916)

from Auburn, MA

Recommended? Yes

Purchased? No

06-13-2016


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Everything was repaired and made right with the utmost service.

Response from Sunnyside Ford:

We are happy that we were able to provide a professional, courteous, and engaging experience! It is our goal to provide a positive customer experience, and were happy that your visit with us was an overall pleasant one.

"Great Customer Service "


User

from Hubbarston, ma

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


This was my first time at Sunnyside. My car had broken down and they were the closest ford dealership to me. I was so impressed with their honesty and customer service. The did an excellent job with repairing my car and the prices were fair. I would definitely go back to Sunny side Ford again for maintaince on my cars.

"Great Dealership"


Sunnyside Motor Company (08916)

from Jefferson, MA

Recommended? Yes

Purchased? Yes

05-30-2016


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I purchased a 2014 Ford Escape after test driving it and having all of my questions answered by Jeff Tripp. My issue with the wiper blades was resolved by the installation of new blades. The staff was very helpful and the service was great.

Response from Sunnyside Ford:

We are glad you chose our dealership, Jeanne. Dont hesitate to call us if you ever need anything. Be safe on the road.

"Great Service Department"


User

from Holden, MA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:

My current 08 Ford escape is my 4th vehicle purchased from Sunnyside, so it is fairly obvious that you are doing a good job both in sales and service. The staff in the Service Division are always helpful, thorough and responsive.

"Professional And Helpful"


User

from Rutland, MA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


I began leasing my 2015 Ford Titanium Escape last June. I have been extremely pleased with my Escape and the service at Sunnyside Ford.the service department is professional and helpful.

"Great Service"


Sunnyside Motor Company (08916)

from Rutland, MA

Recommended? Yes

Purchased? No

05-16-2016


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


The staff at Quick Lanes were very knowlegable about what needed to be done to my Freestar. Although I had to wait some time before being helped, the wait was fine because the atmosphere was very friendly.

Response from Sunnyside Ford:

We are happy you found us so helpful! It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Happy motoring!

"Customer"


User

from Holden, MA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Service Department was very helpful and fast. Staff was very friendly

"Service At Quick Lane"


User

from Paxton, MA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


I have a 2008 F250 extended cab pickup truck, which I had serviced at the Quick Lane. They do an excellent job every time I go there. I am very satisfied with the service.

"Great Service"


User

from Holden, Massachusetts

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Did all we needed at the time we needed it and offered transportation help.

"Recent Service"


User

from Holden, MA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Only had new tires mounted and Road Forced this visit. Extremely happy with the service and quality of work.

"Maintenance"


User

from Holden, MA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Brought my Fusion in for the "Works" package as I do every 5000 mi at Quick Lane. Did an excellent job as usual and Nick was very helpful in pointing out an upcoming service issue without pressuring to get it done right away.

"Great Service "


User

from Worcester, MA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Service and staff were great as usual. No pressure. Very nice.

"2014 Ford Explorer"


User

from Holden, MA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


The service staff was very helpful. I have dealt with many dealers and your staff is as good as the best of others.

"Good Service And Good Advise"


User

from West Boylston, ma

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


All work done as expected and reasonable time. I had one issue with my vehicle that the service tech took me into the shop and both he and the mechanic clearly explained the situation and options.

"Efficiency To Be Proud Of..."


Sunnyside Motor Company (08916)

from Worcester, MA

Recommended? Yes

Purchased? No

04-06-2016


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


I love Sunnyside! Quick, efficient, courteous and super friendly. They take good care of my Mustang! Cant wait to buy my next care with them.

Response from Sunnyside Ford:

We are happy you enjoyed working with our staff, Carol. We sincerely thank you for your business and hope to continue serving you for many years to come!

"Great Customer Experience"


User

from Holden,Ma

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Sunnyside excellent service, professional & personable staff, and reasonable pricing are the reasons Im a loyal Sunnyside customer: Ford Products which Ive purchased in past from Sunnyside include 2002 Expedition, and 2012 Fusion.

"Dr. Howard"


User

from Princeton,MA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Ford Edge. Good car, service even better Xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

"Service"


User

from Princeton, Ma

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


A recall and an oil change were the reason for my appointment. As always, I experienced friendly, professional service in a prompt manner from the staff at Sunnyside.

"Car Repair"


User

from Rutland, MA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


The staff at your body shop was wonderful to work with. All my questions and concerns about repairs were answered efficiently and with great knowledge. Thank you Kerry R

"My 2016 Ford Escape Purchase At Sunnyside "


User

from Worcester, MA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Thank you for asking. I love Sunnyside. From sales, to finance, to quick lane and service. Everyone is so helpful and friendly. You truly feel like family when you visit the dealership. It ROCKS!

"Excellent Service"


User

from Rutland , Ma

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Quick lane was quick! They got me in and out in one half hour. Great job!

"Great Friendly Service. "


Sunnyside Motor Company (08916)

from Barre, Ma

Recommended? Yes

Purchased? No

02-03-2016


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


As usual my experience at Sunnyside was excellent. Made an appointment for the basics, oil change, multiple point inspection on line. I needed to wait for it to be completed, it was very quick.

Response from Sunnyside Ford:

Were so happy you enjoyed working with our staff, Alise! We appreciate your positive review!

"Oil Change"


Sunnyside Motor Company (08916)

from Clinton, MA

Recommended? Yes

Purchased? No

01-28-2016


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


I came in for an oil change on my 2015 Ford Escape. My car was taken right in and the work was completed in less than an hour. The staff was also extremely helpful and synced my phone with my car before I left.

Response from Sunnyside Ford:

We appreciate your response, Kerryanne! If there is anything else we can do for you, please give us a call.

"Excellent"


User

from Rutland, Ma

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


As always Chris Wilman and the Sunnyside team took great care of me.

"Had A Big Concern"


User

from West Boylston, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Everything was exceptional until I detected that I had summer tires on the Mustang. I was told by Jeff they were all weather. It wasnt until I came in one day and spoke with Dave in service and he was nice enough to look at the tires. The tires do not say Summer on them so he wasnt sure but said I would be ok driving on them in the cold weather. He did say he could look up for me but I didnt want to take up more of his time and decided if I can drive on them in the cold no problem - I wouldnt use in snow or ice anyway - thats where my 2015 Edge I bought from you would come in. When I got home I had some doubts and decided to look up the tire at the Pirreli site. I did read where summer tires should not be driven if the temperature is below 40 degrees or the tires will be damaged. SO I sent the tire information to Jeff and asked him to check and that I didnt think they were all weather as he had told me. Jeff checked and found out they were summer tires. I wish I had been told up front that these tires could not be used in the cold weather and told Jeff I was dissappointed in not knowing especially since the mustang build we worked on had the right tires on them but when I saw the same color mustang convertible on the lot I decided to take that one. Jeff sent me a note about being able to order winter tires through the sales department. Never once did he show any concern for me regarding this or offer an apology and tell me he was sorry he didnt know what type of tires they were when I first asked him. I didnt expect much but oops would have been appreciated. I am not going to buy expensive rims and tires for a lease car so it sits in the garage - well Jeff did think that since the winter was well underway that he hoped I would enjoy driving the mustang in the spring.

"Service Department"


User

from Holden, Ma

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:
Overall Facilities:

Had a bad experience but they turned it around to a better outcome!

"Quick And Easy!"


Sunnyside Motor Company (08916)

from Holden, ma

Recommended? Yes

Purchased? No

01-25-2016


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Thank you for being flexible! Easy in, easy out! Allowed me to drop off vehicle the night before- very helpful.

Response from Sunnyside Ford:

We are happy you found us so helpful! We appreciate your positive review!

"Convenient"


User

from Holden, MA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Loved the ease of scheduling, knowledgable staff, and shuttle service!

"Oil Change "


User

from Shrewsbury, Ma

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Friendly people that explain what their doing to your vehicle and why

"Efficient"


User

from Holden, MA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Efficient, courteous. Went in to have a headlight bulb replaced, was on my way in 10 minutes.

"Superior Service"


Sunnyside Motor Company (08916)

from Holden, MA

Recommended? Yes

Purchased? No

01-25-2016


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Just LOF needed on two of our cars. Always appreciate the eagerness to give good service and willingness to accommodate at Quick Lane. Thanks, Nick and others.

Response from Sunnyside Ford:

We are glad you chose our dealership, Paula. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!

"Sunnyside Service"


Sunnyside Motor Company (08916)

from Paxton, MA

Recommended? Yes

Purchased? No

01-21-2016


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Service has always been friendly and great. Estimates are right on and the job is always done on time.

Response from Sunnyside Ford:

Thank you for taking the time to share your feedback with us. We appreciate your business. Do not hesitate to call if you need anything. Be safe on the road.

"Great Service"


Sunnyside Motor Company (08916)

from worcester,ma.

Recommended? Yes

Purchased? No

01-21-2016


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


I always enjoy my experience at Quick Stop due to Nicks friendliness and good advice.

Response from Sunnyside Ford:

Hi, Robert! Thank you for your positive review. We respect our customers time and budget. Thanks again for the positive feedback!

"I Will Not Enter A Title"


Sunnyside Motor Company (08916)

from Worcester, MA

Recommended? Yes

Purchased? No

01-21-2016


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


The service was excellent, as always, and the staff knowledgeable, pleasant and accommodating. Bottom line: if I havent been happy, I would not keep coming back.

Response from Sunnyside Ford:

Thanks so much for your feedback. Its great to hear that we could be of such help!

"Excellent Service Staff"


User

from Holden, MA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


The service staff is excellent - Chris W., Stephanie, and Nick are the absolute best!!

Contact This Dealer

Send Us Feedback ×


Locating Vehicles In Your Area