"Five Stars For Emma Allen"

To: The President of Lombard Ford As the a former SBA Texas Businessman of the year, I know a winner when I deal with one. Emma Allen is a winner. It was a pleasure to meet her through the telephone and be so thoughtfully taken care of. Today it is rare to deal with a person as courteous and capable representing a business as Emma. Five Stars to you and Emma ! Best Wishes, Jess Phillips

"Mustang King"

Very attentive. Most importantly, the most comprehensive Mustang V6 and V8 inventory. Very knowledgeable.

"Poor Service Advisor"

Made an appointment for the works oil change also told Betsy the sync system stopped recognizing the phone text option and that the transmission was shifting oddly an the car lacked take off power sometimes Appointment was made for 3:30 pm Works oil change was completed Then Betsy stated they didnt have enough time to atempt to fix the Sync system As a service advisor she should of thought before hand how much time was needed When I asked about the transmission shifting and lack of power Betsy said you never told me about that problem when I insisted and pressed her that I did tell her about it she then stated oh now l remember and further stated I dont walk on water you know. she tried to belittle me with the statement and tried to infer i was annoying her by questioning her she continued to not take ownership that it was her fault she was at fault all she kept talking about was being pregnant

"Betsy In Service Is Rude"

Made an appointment for the works oil change also told Betsy the sync system stopped recognizing the phone text option and that the transmission was shifting oddly an the car lacked take off power sometimes Appointment was made for 3:30 pm Works oil change was completed Then Betsy stated they didnt have enough time to atempt to fix the Sync system As a service advisor she should of thought before hand how much time was needed When I asked about the transmission shifting and lack of power Betsy said you never told me about that problem when I insisted and pressed her that I did tell her about it she then stated oh now l remember and further stated I dont walk on water you know. she tried to belittle me with the statement and tried to infer i was annoying her by questioning her she continued to not take ownership it was her fault she was at fault all she kept talking about was being pregnant

"Great Experience"

I was in the market for a used vehicle and had been shopping around. I did my homework and was in no rush to purchase just yet. I somehow found Lombard on the internet through cargurus and Im glad I did. They were very honest, respected my patience and privacy, and they were very accommodating to my needs. I let them know that I was in no rush and also that I was willing to travel a good distance for a great deal. I live over a hour and in another state. They made it all happen and within 17 hours from test driving the car, I was driving home with it. Very nice work staff and I cant say Ive ever had a better experience. Id recommend them to anyone.

"Great Experience Since A Long Time Ago..."

Having looked all over the internet for a used certified Ford Edge, I found the one with color choice and options here at Lombard Ford. First time in a long while the car buying experience was pleasurable. No hard sell high pressure salesman or managers. Definitely take the time to visit Lombard.

"Great Buying Experience"

We have been buying our cars at Lombard Ford for more than 30 years. I just picked up my 2015 Mustang convertible and I love it. Rob Lombard personally took the time to ensure that we were satisfied with the buying process and with the car. Rob and his staff go the extra mile to ensure a pleasant car buying experience. The sales staff is knowledgeable, friendly and courteous. The service department is great and has convenient service hours. I recommend this dealership to anyone who wants a good car buying experience.

"2016 Explorer Purchased At Lombard Ford"

Our experience with Lombard Ford has always been a pleasure. The staff is always courteous and very knowledgeable. My family has a long relationship with Lombard Ford from the sales department to the service department and everyone has always been very professional. I would just like to commend Mr. Lombard for his care about their customers and maintaining such a high standard. Mr. Lombard understands and follows Henry Ford’s philosophy of “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.”

"Excellent Service"

We have purchased two cars from Lombard Ford in the last 18 months. Our experience was excellent and we love both our cars. The staff made our purchase extremely easy and everything we were promised was exactly what we received. Thank you so much to Mark Jones and the entire staff at Lombard Ford. We are enjoying our cars very much.

"Great Car Buying Experience!"

We just bought a 2016 Ford Fusion from Lombard Ford. We are very happy with our new car. Mark Jones was a great salesperson to deal with! He answered all our initial inquiry and subsequent questions promptly, which made the process much less stressful. The exact car we wanted was in stock and we got a great deal. It took less than a week from our first inquiry by email to driving the car home. We bought from other local dealerships in the past, and our experience at this dealership was much better!

"Ford Explorer Purchase & Service"

Our recent purchase experience was excellent. Marc Jones was the Sales Representative who assisted us. He is honest, thorough and very competent - a real professional. He is extremely knowledgeable about Ford vehicles and patient in dealing with his customers. This is our third Explorer and all of them are serviced at Lombard Ford. Larry Wright, our Service Representative, knows his cars inside and out. He is not only very experienced and skilled at diagnosing vehicle issues; but is honest, competent and thorough. In short, buy & service your Ford at Lombard.

"Great People!"

After extensive research online, we drove to Lombard Ford in CT from NY (a two hour drive) because they had two cars (Ford Taurus Limiteds) that we thought we might like. We did not know anything about Lombard but we are so happy that we made the trip. Steve Weir was our sales person and Bob Lombard, the owner, was there also and very present and helpful. Steve was not pushy as some sales people can be but showed us the car and explained all the features very clearly. He answered all our questions and concerns. We negotiated the deal and returned 3 days later to pick up the car and go through the stack of paperwork NY requires! Mike helped us with all that and explained everything clearly. We would definitely return to Lombard to purchase our next vehicle. Thanks guys for your help (and the donut!).

"Great Dealership"

Being recently retired from the State of Connecticut, I have had time to shop around to find a dealership to purchase a vehicle. I found a Great one in Lombard Ford. From the beginning until the final paperwork was signed, I was treated in the most friendly, courteous, and professional manner. There was no high pressure from any one at the dealership at any time, to purchase anything. But when you decided on a vehicle, they went out of their way to make a car buying experience a very good one. This stated with Salesman Mark Jones and included everyone up to the Business Owner Rob Lombard. I can not say enough about this dealership. But if you are looking to purchase a vehicle, with out going through the high pressure sales pitches. I would recommend that you travel the distance that it takes to go to Lombard Ford. It is worth the Travel.

"Love Lombard Ford!"

Great dealer, awesome staff. Sales rep Steven Weir struck a perfect balance between being hands-off and being helpful. I was perfectly comfortable, spotting the car I wanted. Stevens a natural. Finance manager, Michael Mans, and I talked like a couple of old friends, too. Also remarkable, Lombard Ford went beyond expectations AFTER the deal was made. I drove from Newington to find the exact Ford and the right dealer, and Id do it again!

"Ford Focus Electric"

When shopping for a Ford Focus Electric, I found that Don Douglas at Lombard Ford knew more about the car than any other salesperson at other dealerships. He was very helpful in all aspects of the sale.

"Lombard Ford Service"

Just bought a new 2015 Taurus. I always buy my cars at Lombard Ford. Great customer service, which clearly starts at the top with Rob Lombard. Everyone has such a positive and accommodating attitude. Buying a new car can be exciting and stressful. Fortunately, the entire crew at Lombard relieved most of the stress and allowed me to focus on the exciting part. Thank you Rob Lombard, Mark Jones and the entire crew at Lombard Ford.

"Great Service And People"

11-06-2014

Excellent dealership! Did everything they said they would the first time. Very easy and complete paper work. Returned phone calls and processed any request without any issues.

"100% Would Recommend Lou Credidio And Lombard!!!"

11-06-2014

I was in recently to Lombard Ford and bought a used Ford Escape. I had the pleasure of working with Lou Credidio. The customer service was phenomenal and this was the easiest most stress free car buying experience I have ever had. My parents had just bought a car from Lou and I couldnt be more grateful that my parents referred me to him. There was no pressure or anything and I felt like Lou listened to exactly what I wanted and was able to quickly narrow in on what I was looking for and find me a car. Lou was also incredibly knowledgable about the features of the car and made me feel very confident and comfortable in navigating the features myself. I am a New York state resident and felt that Lou and the rest of the staff at Lombard made the registration process from state to state easy as could be. Furthermore, the experience was very personal and I would 100% recommend Lou Credidio and Lombard Ford to anyone who is looking to purchase a new or used car.

"So Happy With Our Ford Edge!"

11-06-2014

We purchased a certified pre-owned Ford Edge last week from Lombard Ford. We absolutely love it and were so happy to work with Lou Credidio to find the car we wanted. Lou was very knowledgeable and made sure we were comfortable with all of the features on our Edge. We were so satisfied with our purchase that a week later we brought our daughter to Lombard Ford to work with Lou to find her a certified pre-owned vehicle. I would highly recommend Lou and the staff at Lombard Ford. They are customer focused and go the extra mile to make sure you are completely satisfied with your vehicle.

"Loved My Recent Experience Here"

10-10-2014

Don Douglas was my sales person and greeted me outside in the lot before I even made it in the door! He was very friendly, knowledgeable, and not only made my experience simple and easy, but he was patient and great to work with. He took lots of time with me to go over all the "bells and whistles" on my vehicle and was just great. Having met Jessica, the Service Manager, I will seriously be thinking about taking my Escape to them for service even though it is not as convenient for me. Would DEFINITELY recommend Don and Lombard Ford if you are looking to purchase a vehicle.

"My Experience At Lombard Ford"

09-29-2014

I am a return customer and could not be happier with the service and efficiency at this dealership. If you are hesitant to go car shopping because of a past experience at another dealership, dont hesitate to stop by Lombard Ford!

"They Go The Extra Mile!"

09-24-2014

From the first email inquiry to the day we drove away with our Certified Pre-owned Flex the folks at Lombard Ford were impeccable! They were always happy to address any questions or concerns we came up with, (directly, timely, and honestly) and never applied pressure on us to make the decision faster than at our own pace. We drove from Boston to see a particular used car, after already visiting multiple dealerships, and were not only pleased that the car was just as advertised, but were surprised at the thoughtfulness of our salesman Ron Douglass and all the staff we encountered throughout the two trips we made to finalize the purchase. Their focus from start to finish was not to sell us a car, but to help us find the right car for our family. We highly recommend them to anyone who wants to buy a car they can love with confidence, from people that are easy to like! Well worth the drive! We will start by looking at Lombard first the next time we are in the market for a car, and save ourselves from the mediocre and worse.

"Repectful, Responsive And Relaxed"

09-15-2014

I have a new car named Zippy! My husband and I were in the market for a used car and began the search online. We visited Lombard Fords website and found it very easy to use and informative. Our research led us to choose the Ford Fusion. Upon entering the Lombard lot, we were greeted by a friendly sales consultant named Don Douglas. It was a brutally hot day, and Don quickly got the keys to the cars of our choosing so that we could explore them in air-conditioned comfort. I had a lot of questions, but Don was a great listener and was genuinely interested in providing me with the correct answers. We never felt rushed or pressured. Our purchase negotiation was relaxed and comfortable. When we returned to pick up our car, the positive experience continued. Don had our Fusion out front all shiny and ready. We were well informed of all paperwork and warranty coverage by Mike, introduced to service manager, Jessica and shown all of Zippys bells and whistles by Don. We have never had such a great car buying experience before and would highly recommend Don and the Lombard team!

"Great Place To Buy A Car"

08-16-2014

We were in the market for a Ford Flex and had been to a few dealers closer to our home in southern Maine. We had the typical pushy salesman attitude trying to sell us a car that was not what we wanted. We found a 2013 certified used Flex at Lombard Ford that had the options that we wanted so we got in touch with their internet sales manager Don Douglas. We decided to make the 4 hour trip there to check it out, Don had the car sitting in front of the showroom waiting for us. We found it to be the car we wanted. Don was great to deal with, he was not the usual pushy car salesman. The entire experience was great. Highly recommend working with Don and Lombard Ford.

"Great Experiance"

08-16-2014

I purchased a Ford Focus through Don Douglas at Lombard Ford. This was the first time I spent significant money on a car, and Don made it easy and painless, even going as far as to meet me at work to pick up paperwork to save me a drive to the dealership. I would highly recommend Don and the entire Lombard team.

"Know What You Want, Get What You Want"

07-07-2014

Just finished the purchase of a certified pre-owned truck at Lombard Ford. Cant express enough how easy the process was with Don Douglas my sales representative. Don answered every question I had, presented every financing option I wanted to look at, and was able to customize the deal to serve my specific requests. I was very pleased with how quickly and effortless the entire process was. Would recommend Lombard Ford to anyone serious in making a purchase and getting exactly what they are looking for.

"Great Experience Buying A New Car!"

07-07-2014

We had such a great experience at Lombard Ford! I just purchased a new Ford Fusion through Don who was so nice, patient and very helpful with all of our questions and needs. Everything was genuine, honest and well... fun! Im recommending Don to all my friends who are looking for a car! Thanks for the great service! :)

"Great Service, Clean Facility, Fantastic People"

07-07-2014

I recently went to Lombard Ford with issues with my Ford Explorer, finding out it would be better to consider a new vehicle, I was introduced to Lou Credidio, (Sales and Leasing Specialist) who set with me to find out a little of what I might be interested in buying, While I was test driving a vehicle Lou proceeded to talk to me and tuning into what I really wanted in a vehicle, when we returned to the dealership he took me outside and showed me a vehicle that had everything my old vehicle had and more, I was very happy with that, he isnt just trying to sell you a vehicle, he wants you to be happy with what you buy, We have bought several over the years and are more then happy Lombard Ford and everyone there.

"Great Dealership"

07-07-2014

Greg Peck was an outstanding salesperson. He was very polite, courteous, and down to earth and knew the car inside and out. He was able to answer all our questions on the spot, didnt need to run off to find the answer or carry around a tablet to look the answer up !. He made us feel at ease and was very welcoming. Buying a new/used car can tend to be a very trying experience. Salespeople can tend to Hover and talk you to death. We actually found the Taurus on line and knew it was new to the lot, so we purposely waited untill Sunday when the dealership would be closed to go and see it. Greg called us on Monday and I was able to speak to him and set up appointment for that evening.I did warn him that he had his work cut out for him. My hausband is not a man of many words and we know what we wanted and how much we wanted to spend. This was the second Ford dealership that we had visited. The first was a dealership we had bought two other vehicles from and I can honestly say Lombard Ford by far is a better Dealership across the board. From the moment we arrived everyone was very nice. Greg did a spectacular job, hence we have a certified newer/used 2012 "Cinnamon" Taurus. Over all our experience with Lombard Ford was a pleasurable one.

"Great Service"

06-12-2014

Suzy was a great salesperson. She knew what she was talking about and was able to answer all of our questions. She also was very friendly and personable. I felt she worked very hard to help us to get the car we wanted.

"Ford Escape, Suzi Hughes Sales Rep."

06-12-2014

I just bought a new car from this dealership and recieved excellent service. Suzi was informative, and patient and happy to answer any questions i had. All in all, i would recommend this dealership and especially Suzi to a friend.

"Great Experience At Lombard"

06-12-2014

As first time new car buyers, my fiancee and I were very nervous. We had more than a few questions. Suzi Hughes was beyond helpful- she was extremely patient, answered our questions, went on multiple tests drives (multiple) and most importantly- wasnt pushy. She understand this was a huge process and purchase for us and was so helpful and didnt rush our decision. What really set Suzi apart- and we visited Honda, Toyota and VW in a few weeks time- it wasnt about making a sale for her. She wanted to make sure we were comfortable and at ease with the car buying experience. That we left with the right car for US. We really appreciated her patience and how generous she was with her time- it could have been very annoying for her to go on a test drive of the same car four times! We dealt with more than a few car salesman in the past few weeks who kept pushing a car that we didnt want or couldnt afford- so our experience with Suzi was very refreshing. I would recommend Lombard to my friends and definitely would return when looking to get a new car in the future.

"Thank You For The Quick Work!"

06-12-2014

Suzie and Joe were phenomenal!! My husband and I came in on a Friday and had a car by Monday afternoon! The friendly service and ease of the visits were comforting. We appreciate all their help and look forward to doing business with them in the future! I love the Escape thank you thank you!! :)

"Buying A Used Vehicle"

06-12-2014

My husband and I had just come from a Chevy dealership after not finding a truck that met our specifications. it was coincidence that the very truck we were looking for had just arrived on the lot. Although it was actually newer and had less miles than we were looking for, Gregory showed us the vehicle and we ended up putting a deposit on it that day. Gregory was thorough, knowledgable, and honest. Mike was patient and thorough although it was a longer buying process than I expected.

"Wonderful Experience"

06-12-2014

We just recently ordered a brand new Ford Escape. The customer service that we received from Gregory Peck was amazing. He was so patient and knowledgeable. He gave us all the time we needed to get familiar with the new vehicle and made sure we were comfortable. He was professional and personable. We did not feel any pressure. Our overall experience was excellent, and we will definitely go back when we are ready to get another vehicle.

"Lombard Ford"

06-12-2014

YESTERDAY I PURCHASED A CAR AT LOMBARD FORD IN BARKHAMSTED, CT. IT WAS THE BEST CAR BUYING EXPERIENCE I HAVE EVER EXPERIENCED. THE SALESPERSON, GREGORY PECK, DID AND OUTSTANDING JOB IN PRESENTING HIMSELF AND HIS EMPLOYER. HIS KNOWLEDGE WAS OUTSTANDING. THE OWNER, JIM LOMBARD, IS A PRIME EXAMPLE OF WHAT OWNERSHIP IS ABOUT. HE IS VERY FRIENDLY, ACCESSIBLE AND MAKES SURE EVERY DETAIL IS COVERED FOR THE CUSTOMERS SATISFACTION. IT IS EASY TO SEE WHY HE HAS AN OUTSTANDING REPUTATION. GEORGE ENGLAND

"Mark Jones At Lombard Ford"

06-12-2014

After dealing with another Ford Dealer in my area I was not even sure that I wanted to proceed with buying the Taurus I was studying. But, After deciding to visit Lombard Ford in Winsted, CT. I was overly impressed by such great service from my sales person Mark Jones and the Finance Manager Mike that I was glad that I did. Both guys knew their business well. I recommend taking the time to purchase from Lombard Ford before wasting time at any other dealer. SERVICE - PRICE - AND KNOWLEDGE. Thats what sold me.

"Great Experience"

04-04-2014

Buying a car couldnt have been more fun and less stressful! Suzi went above and beyond and the customer service was excellent!! Im so happy with my car and highly recommend Suzi Hughes at Lombard Ford. Thanks for all your help!

"Great Service, Patient And Helpful."

04-04-2014

Greg at Lombard ford has been great. He helped us with all our needs. He was very helpful in showing us everything in our new car and setting up my phone with the system. I am loving my new 2014 Ford Edge Limited. Joe has also been great. We really appreciate the patience they have shown us. We had to wait a whole month before we were able to get this vehicle, and they were super patient with us. Thank you Lombard Ford for a great experience. We will definitely recommend your services.

"New Ford Fusion Awd"

03-19-2014

I started my search for my next vehicle on line on a Sunday night. My son highly recommend the Ford Fusion so I took a look at it on Fords website. The 2014 Ford Fusion did indeed offer what I was looking for. I provided Ford with all my contact information - they immediately responded and indicated I would soon be contacted by Lombard Ford. The next business day I received a phone call and email from Lou Credidio providing me with relevant information on the car I had inquired about on line. When working with Lou what I immediately liked about him is that he listened to what I was looking for, did not waste my time, he promptly answered all of my questions in a professional and thorough manner. He had indeed located what I wanted (they had it on their lot) so I went to the dealership and test drove it - after driving this car I felt my search was over but I still had a lot of questions and Lou very patiently answered all of them and went over, in as much detail as I needed, everything especially all the wonderful technology (all new to me) this car is equip with. Lou was able to put together a price for me that made it possible for me to purchase this car. I am very happy with my new car. I found everyone at the dealership to be courteous and friendly - buying a car is a big deal: I thank everyone at the dealership and especially Lou Credidio for making that process pleasant, professional, informative and fair.

"Great Experience"

03-19-2014

Suzi Hughes at Lombard Ford is new but an awesome addition to any car sales department. I usually hate buying cars - ranks right up there with buying bathing suits - but Suzi and Lombard made it so easy. No pressure, lots of fun and a great car. My black Fusion may sit in the garage until spring but I just love it. I have already told many friends about Suzi and I hope they all pile in to see her. We have used Lombards service for a few years on previous cars and look forward to continuing the relationship. Thanks Lombard !!!!

"Pat And Connie"

03-19-2014

My husband and I just bought a vehicle from Lombard. Lou Credidio was our salesman. My Mom needed a new vehicle, so I recommended that she see Lou. As we sat with Lou, the attention he paid to her was above normal. Lou took Moms wants and needs and worked with her to get her the right vehicle. Lou was patient and answered all of Moms questions and making her feel relaxed with the process. At 89 Mom thought she would not have to buy another vehicle in her life time. Needless to say the process was a little scarey for her. Lou took the time to make sure that Mom was comfortable with the payments and the vehicle of her choice. When I brought Mom to pick up her vehicle, the signing process took longer than we had expected and it was quite dark when we finished. Mom was not able to drive her new vehicle home. But Lou went above and beyond and agreed to deliver the vehicle to her home the next day. Mom is most excited and loves her new vehicle. I would highly recommend anyone in need of a new vehicle to see Lou.

"Used Car Purchase"

03-19-2014

I just purchased a used car from Lombard Ford. It was exactly what I was looking for and Lombard happened to have one in stock!. I would like to recommend Lou Credidio sales consultant for the excellent service I received during the shopping and purchasing process. He goes out of his way to make everything as easy and pleasant as possible. I found him to be a very "down to earth" and easy going salesman.

"Great Experience"

03-19-2014

We stopped at Lombard Ford after having walked out of another dealership. We were immediately referred to Lou Cardidio. He listened to what we were looking for and how much we wanted to pay. He went to work immediately and came up with 3 different vehicles that met our needs. We test drove the Ford Edge and fell in love with it. It was exactly what we wanted. Lous ability to listen to the facts and attention to detail was so nice to deal with. He treated us as though he had known us for a long time and not having just met us. We would highly recommend Lombard Ford to our family and friends for their next vehicle purchase. But most of all we would send them to Lou as their salesman.

"Buying May Be Great But Service Bad."

They may do sales well but service past the agreement and for non warranty items be very wary. Agree with Larrys 11/13 experience. Jessica or Stephanie pleasant but they are not doing the actual work on repair & service.

"A Pleasent Experience"

I was just looking around at local dealerships for a truck and my last stop was to Lombard Ford. Greg Peck was eager to help me as soon as I walked in the door to the showroom. Even though it was a freezing cold night he was willing to walk outside and show me around. I originally was interested in a F150 but when I saw the Explorer Sport Trac Adrenaline I was everything I was looking for. Greg took care of logistics and had the car ready for me over the weekend because I was out of town. On Monday I came in to finalize the deal and met Mike who took care of securing a low rate loan to buy the car. Mike was also helpful in explaining the extended warranty that I ultimately bought. Mike and Greg made the process easy and I was in my new car in a few days.

"Warrenties, Certified Inspection Standards - Fixed"

update to my Nov 15th review. I was contacted by Jessica on behalf of the owner, who was disturbed by his staffs decision to not honor my warranty. I worked with Jessica Wilcox, the service manager who ensured my vehicle was repaired and working properly - Thank you for honoring the warranty and working with me to ensure I had no further problems. Jessica was a pleasure to work with and exceptionally helpful and understanding.

"Great Experience"

11-25-2013

Very professional dealership. Lou and Joe were both great!

"Excellent Dealership"

11-23-2013

I find buying a vehicle daunting. I dont buy cars often and am intimidated by the pressure tactics of most dealerships. Lombard and my salesman Lou Credidio made the experience enjoyable. As dealerships and salespeople go, youll be hard pressed to find a better vehicle shopping experience.

"Warrenties, Porr Certified Inspection Standards"

I purchased a 2008 F150 certified truck in Sept 2013. The truck came with the standard 60 days sales warranty and 12 month certified Ford used car warranty. After driving the vehicle less than 2000 miles the breaks began sticking. I called before the 60 day bumper to bumper coverage expired and was told they could not get me in before the warranty expired, but would take care of it. I assumed by take care of they intended to honor their warranty. Instead they informed me the pads had caused the problem, which now required over 600 dollars of uncovered repairs. When pressed they agreed to cover half. I can buy the parts myself for less than that! Clearly their technician did nothing more than check to insure the truck had all break system parts, but did not verify proper functioning. When I asked their warranty manager to detail what and how the inspection was performed he did not know. The inspection report rated the pads a 7, when I took the truck in they rated the pads a 4, with less than 2000 miles that is not normal wear and tear. Either they failed to perform a proper certification or were dishonest as to the problem, to avoid covering the repairs. Sales process was fine, and as long as you buy a problem free vehicle you will do alright with this dealer. However, it is buyer beware! They do not back their repairs, warranty or word for that matter. Dealers now purchase used car inventory from auction, they rarely have first hand knowledge of the vehicles they sell. Therefore it is critical to buy only from reputable dealers who operate under integrity, honoring their work and their commitments. This dealer dose neither, I would not recommend them.