"Ford Fusion Purchase"
I have never met a more customer friendly group of people in my life.
"New F-150 Owner"
The staff at Monaco Ford were extremely knowledgeable regarding the vehicles and worked hard to provide the best truck with the optional equipment packages that suited our needs. It was a pleasure to conduct business with such a professional staff. We will certainly continue to service our new truck at Monaco Ford!
"Purchase Of Used Car"
Our experience with Monaco Ford was very good. The salesman we worked with was extremely helpful. Once we agreed on the car we wanted ,the purchase transaction was completed in a timely manner. Monaco Ford is a first class dealership and we will recommend them to all.
"Monaco Is Superb!"
08-12-2017
Greg, Rick, Eric and all the staff at Monaco are top-shelf. Thats why Monaco has been our companys dealer of choice for decades. Absolutely 5 stars! Thanks again for a flawless performance. We will be back!
"Ford Explorer Purchase"
The staff was very friendly, knowledgeable and professional. They were not pushy and I felt the pricing/ negotiating was very reasonable. I will definitely go back and buy my expedition in 2021 after our family is done with our 2015 explorer we just purchased!
"Best Truck Buying Experience Yet."
06-06-2017
All the folks at Monaco Ford were extremely kind, helpful and patient as I tried to make up my mind, in regards to trading in my truck for a brand new truck.
"Karen"
Very pleasant to work with. The sales staff let me browse with out hovering over me and answered all of my questions.
"Navigator Maintenance"
Always professional. Vehicle was returned on time.
"Great Service!"
Staff friendly & helpful! All work done was discuss before service was done!
"Great Service"
Very satisfied with service dept. performed hundred K service on my 05 Mustang, and running like new.
"Fantastic"
Amazing fast service. Everyone is so friendly and caring. Always a fantastic experience.
"Monaco Ford"
Service department is excellent never disappointed
"New Mustang"
Pain free, explained what I wanted and they made sure I got it. 10/10 would be a return customer and would recommend somebody looking for a Ford to check here first
"Service At Monaco Ford"
I dealt with Torie and Pat and they handled everything and my car was ready in an hour.
"Scheduled Maintenance"
Excellent, as usual!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
"Excellent Service!!"
I always receive excellent quality service!! The staff is friendly and the facility is clean!!
"Satisfied Customer"
Always a pleasure when I come in for service. Everyone is friendly and very helpful.
"F350 Repair"
Excellent service thank you all. Provided with rental, service got me right in.
"Very Pleasant Dealership!"
I had an appointment to have a recall taken care of on my vehicle. I was surprised as to how fast it was to check in at the service counter. Then when I picked it up the next day, it took less than a minute. I realize I didnt have anything sophisticated to discuss, but with their set up there were no lines or waiting. The staff was pleasant.
"Loyal Customer "
The service shop went out of the way to accommodate our hectic schedules. This is a good example of why I intentionally pass another Ford dealer to work with Monaco!
"Honest, Fast, And Thorough."
I had "The Works" oil change package done on my 2007 Ford Focus. Monaco Service is honest, fast and thorough. The prices are competitive with other oil change places.
"Monaco Ford The Best Dealer Around."
very helpful people. Very nice to deal with. I have known them since 1972.
"Oil Change"
2012 Ford Escape- Service was great. The staff is ALWAYS excellent!
"Great Experience!"
07-08-2016
Jeff Parker was courteous and professional and made my buying experience as pleasurable as possible. Thank you!
"Consistently Provides Outstanding Service"
The level of service is consistently very high. Appointments are easy to schedule, confirmed over the phone as a reminder. I am greeted in a very welcoming way when I come in. I am offered transportation, given a full explanation of work to be performed and discounts applied. The waiting area was just remodeled and is very comfortable. I recommend Monaco Ford to friends and am extremely satisfied.
"Douglas"
requested service was not covered by warranty. charges applied.
"Great Service"
Gary was very helpful. His team was able to fix my car in a timely manner as well as articulate what issues it was having.
"Great Service"
My car was subject to a recall and I could not have gotten better care or service anywhere else. This is the fourth car I have purchased at Monaco and I will certainly come here first when I purchase my next one. I have never had a problem when any of my vehicles have been serviced at Monaco Ford. I have absolutely no complaints at all with this company.
"Escape Scheduled Maintenance"
Usual, quality, friendly service! MD just the best service manager around!
"2011 Ford Fiesta"
As always, excellent service, excellent customer service. Thank you Monaco Ford of Glastonbury, CT
"Great Dealership"
They are wonderful. Best service , which is why I wish they had a Monaos in FL.
"Great Service"
06-24-2016
Oil change to my 2015 Escape = staff very helpful as usual!!!!
"Great Services "
They were amazing and really worked well with me. I will recommend them to others looking for a car. I was very impressed.
"Good Repairs, Not So Good Customer Service"
The Service Advisor was not appropriate with how he spoke with me -- especially given that his statement was not correct.
"Monaco-excellent!!"
We have been in there car business for 1998 and has always been excellent!
"2012 Ford Fusion (cpo)"
Thank you; my certified pre-owned Ford Fusion seems like a brand new vehicle. It is comfortable to drive, practical to own, and offers many features I have enjoyed with my previous vehicles: Audi A6 (C5) and Mercedes 300SE (W140). As expected from my historical experience, Monaco Ford staff is highly engaged and treats customers like family.
"Great Experience."
06-16-2016
Great buying experience! Less than 3 hours from test drive to driving away with my new Ford. Price was very fair for my Certified Preowned Ford. The Sales, Financing and Service people I dealt with were professional, knowledgeable and friendly.
"Best Vehicle Buying Experience Ever"
06-13-2016
Sales and finance departments were extremely professional. F150 Lariat was delivered ahead of schedule and detailed beautifully. Greg Smith and Rick Pearson couldnt have been more helpful - great guys.
"Mister"
on time under budget. Would be nice to have a waiting area without a television for us readers.
"Electrician"
2012 F350 .vehicle was very well detailed in shop for delivery & fueled up. salesperson was knowledgeable on truck.. miles 44,405 But the truck was never gone over thoroughly for resale . 2 cab lts burnt out; power telescoping mirrors broken; seat filters never changed; and never got an oil change (44,349 carfax) i changed it myself after i drove 125 miles and it was dirty and black , outside of oil filter was dirty (hmmm after 250 miles)????
"Customer"
you need to inform the service customers that no matter how many days in advance you make the appointment and no matter how early you drop your car off, i.e. 7 am, that if a time you need you car by is not specified, then it will be taken for service based on other appointments that specific time is asked for. I made the appointment 4 days in advance and dropped it off at 7 am for oil change and tire rotation and the work wasnt completed until 4:30. This is not the service writers fault in this case but the person who takes the appointment should be informing the customer. Pat was my service writer and he is the best. You should have more employees like Pat.
"Up Front Pricing And Good Trade In Value"
I drove from out of state to purchase a new car. Monaco gave me a better deal than my local dealer.
"Monaco Ford Glastonbury Ct"
Staff is terrific. Would not hesitate to do business with them.
"Nice Modern Facilities - Pleasant Sales Experience"
Brought my Ford Fusion in for regular maintenance. No issues - they even offered to pick me up when the car was done!
"Excellent Service"
The service was excellent, and the staff was extremely helpful!! I would highly recommend Monaco Ford.
"Great Newly Renovated Facility!"
I had the works package done on my 2012 Ford Edge. I waited for the service which they turned around quickly. Its always a pleasure doing business with Monaco Ford!
"Monaco Service Dept"
Always friendly and keep me well informed of service work required. Gerry Lynn, Mike & Pat are a great team!
"Ronald Hakian,customer"
service was great, the staff was the best, and most of all the mechanics are the best you can find anywhere, as always we are very lucky to have Monaco ford in our area overall the best dealership I have ever dealt with in my years.
"Great Dealership, Wonderful Service!"
Super dealer, great personalized service - Ive been a very satisfied customer for 25 years. Excellent staff!! Reviewed my service and went over all points that were serviced, and explained the report card system to me. Wonderful experience.
"Great Service"
05-19-2016
It is always a pleasure to bring my vehicle to Monaco Ford!
