"Needed A Car Desperately I Had My Car For 17 Year"

My experience with the Subaru in Branford, Ct was nothing like I expected, my husband and me we live in Darien and tried to buy a car in Stamford, but the sales person was so pushy, that they would not listen to one word that we were trying to say, we told them over and over again that we did not want a 2017 car. They tried to sell me a car that the seat what is all the way back, and I still could not get my legs into the car, Legacy was the perfect car for me I could push the seat all the way back get my legs in no problem. I want to thank Ted Astraita for the Patients he showed us, it just so happen the call if we want it was delivered the night before the color everything so I want to thank everyone

"Love My New 2017 Legacy! Lovely Buying Experience!"

Ted guided us carefully thru the buying process with the utmost courtesy and consideration. All of our questions were patiently answered as he explained the features of the 2017 Legacy, which ended up as our final purchase. We especially appreciated how Ted went out of his way to accommodate a change in our scheduled meeting. Thank you for for your understanding and concern for our needs. We do love the car, and Ted made the whole process easy for us.

"2017 Kia Sorrento"

Even though we did not buy a Sorrento at this time our experience was good.

"Great Service, Great Cars"

This is my first experience with Subaru and Im very impressed by the car and extremely happy with the service and attention I received in the buying process.

"Very Unprofessional & Rude. Dont Waste Your Time"

03-02-2016

Salesperson was rude. Just want a quick sale. Do not appreciate educated customers. Also added extras of 800 bucks that no other dealership does. I had to walk away because of being virtually called a liar as I didnt buy their car right away! Wow!! I think they need to learn that in the end "its all about the customer"!! I just wasted my 2 hrs. Dont waste your time. There are many other better dealerships available in the area.

"Great Deal, Great Experience At Premier"

I had a very positive experience at Premier, and got a great deal on a Forester. Adam spent a lot of time making sure I learned about the car and its features, as well as walking me through my various options in terms of used vs new, trim levels, equipment and financing. He’s a straightforward professional, as are Will and Rod who helped to finalize the deal and get all the paperwork done. Premier offered a wide selection, competitive prices, a comfortable environment and most importantly, a team of professionals who know how to both treat customers with respect and get the best deal possible. Looking forward to many safe miles in my Subaru and recommending Premier to friends and family looking for a good deal on a great car.

"Helene Was The Best !"

I was quite nervous during this whole process of trading my car and purchasing a new one. Helene was great in providing me with the information I needed to make decisions. She rolled with, as halfway during this process I changed my mind and switched cars. The staff were all very friendly and helpful and that was important to me. Helene was very through with me and continued to ask me questions to make sure I understood everything and was comfortable with the direction that we were going. Overall my experience was great !

"Looked At Many Dealers For A Used Subaru Legacy."

Great experience! Looked at many dealers for a used Subaru Legacy. Wanted: Mileage below 70k. Clean ( I keep a car for at least 7 years). Dark exterior color. Dark seats. Found plenty of Legacy’s with what I wanted except for having “Warm Ivory “ i.e. beige seats. Salesman Mark Gennette went beyond the call and engineered a deal to put custom black leather seats in a low mileage Crystal Black Silica Legacy. Sales Manager Will Petrillo negotiated the sale of my trade and purchase of the car. He was firm but fair. Business Manager Jeff Irzyk discussed all financial decisions and warranty options with us and completed the paperwork flawlessly. He made the process easy and stress free. When we picked up car it was absolutely perfect, inside and out! Premier Subaru has changed the stereotype of buying a car from a root canal to a comfortable transaction.

"Best-ever Experience At A Dealership."

Truly the best sales experience at a dealership either of us have ever had. Ted was thorough in every aspect, from showing us the vehicle through the paperwork to delivery. Highly recommended!

"Amazing Sales Department"

10-18-2014

My experience with Premier Subaru (Branford) was a bit of a headache but overall very pleasant. I went to Premier to test drive a certified used car and was lucky to get Barb Mullen for my sales rep. Barb is the epitome of car sales done right. She provided an absolute no pressure environment and genuinely cared about making me happy. I initially wanted to trade in my old car, but after the sales manager offered less than half of its worth I was forced to sell private party. During this process Barb was always there at a drop of a hat and made sure I ended up in the car I wanted. Within a week of owning the car, I realized the front speakers didn’t work and the steering rack started to leak. Originally they told me it wasn’t covered under warranty and that I had to pay $1200+ to get it fixed. I expressed my dissatisfaction to Brian Iaguessa in the service department, and he did everything he could (going to his manager, and eventually to the owner Bob Alvine) to get it fixed at no cost to me. It took a week to get my steering rack replaced and another 3 weeks to get my speakers settled. In Summary: Pros: - Buying a car at Premier is extremely easy and very pleasant (i.e. Barb Mullen). - The staff in the service department care (i.e. Brian Iaguessa). Cons: - Used cars are not checked as thorough as you would like. - Typical dealership trade in values

"Mark Stewart #1 In My Book For Sales!"

After driving my 03 Ford Explorer for 232K miles I finally felt it was time to get a new car. Unfortunately, a trade in wouldnt give me much money so I have decided to keep it for a while as my dog car.. Since my husband has an 02 Outback and has been pleased with it for the most part (we bought it used and it did have some noise issues) and wanting a good size but a bit lower in height car I decided to get the Outback. I didnt have specific criteria other than moon roof and cloth seats. I had been in touch with Kristen, one of the managers, and expressed my need to get the best price. Upon arriving at Premier on the last day of the month I entered into a busy showroom. Mark Stewart was my salesman and I could tell from the beginning it was going to be a stress free experience. We were a good match. Mark was knowledgeable, patient, a good listener and had a good sense of humor, which is very important to me. My husband will be buying a car hopefully sooner rather than later I would recommend he work with Mark.

"Excellent Sales Rep, Trishia Baley"

Trishia Baley was terrfic to work with and made my buying experience one that was second to none. Sincerely, Christine Costa

"No Pressure Dealer"

Tyler was a pleasure to deal with. Too bad they didnt have what I was looking for.

"Great Staff!!"

The past year for me has been filled with many hardships and craziness. The staff at Premier Subaru were the complete opposite of this! They were all extremely helpful and went the extra mile to work with my busy schedule! This was the first time buying a car on my own, and even though I kind of knew what I wanted and how the process went, they helped and explained in more detail. I am very thankful for Ted Astarita, the because he definately accommodated my wants and needs. I want to give a huge THANK YOU to everyone who helped while I was there. It was superb customer service and I HIGHLY reccomend this dealership and its staff. :)

"Excellent Customer Service"

I had the pleasure of dealing with Barb "Nama" Mullen...you want to talk about great customer service she is the one to see. Thanks so very much I love my car ....this is a great dealership and what makes it better is dealing with Barbara!!!

"An Excellent Experience At Premier Subaru"

We have always considered Subaru to be an excellent brand, but were hoping for a hybrid model. Our interest was piqued when we learned about the Crosstrek hybrid, and we visited the showroom to take a look when we were ready to buy a new car. Barbara Mullen did an excellent job of showing us the different models, answering our questions, and figuring out which vehicle would suit our needs best. Never did we feel pressured. We just bought a Forrester, and are very happy with it so far. Jeff Ircyk was equally pleasant, knowledgeable and efficient. Overall, this was the best experience we have ever had in purchasing a vehicle. We would highly recommend this team to our friends and family.

"Premiere Subaru"

I recently was shopping for a newer used car, and actually found just what I wanted through Craigslist. I knew I wanted a Subaru Outback Wagon. I was looking for a newer model year, but couldnt afford brand new. What I found was a 2010 Outback with less than 26,000 miles on it. It was a Certified Pre-Owned Vehicle, and had a price tag a few thousand dollars below Blue Book value. It sounded too good to be true, but I went to see it, and that car is now sitting in my driveway. Ted Astarita was my salesman, and he walked me through every step of the process flawlessly. He had my complete confidence, and my "find" is as close to a brand new car as I would have been able to come anywhere due to the condition and low miles. Thank God I looked on Craigslist!!!

"Proud To Be A Premier Customer"

I purchased my first Subaru Forester from Premier. Before going to Premier, I went to a different dealer. That experience was so horrific, I almost did not buy a Subaru. I did go to Premier because the reviews of Subarus are so good. I was treated exceptionally well. I am thrilled with the Forester and thank Lucy and Rodney for their time and effort!

"My First Car Buying Experience Was A Great One!!!"

I had been driving an old car for a while and was excited to start looking for cars. I loved the Kia Optima but thought it would be too expensive. I was hoping for a new car but told myself Id buy an older car if it was the right one. I went to Kia first "just to look". It was incredibly busy because it was a Saturday but we decided to wait to talk to someone. Dan, who isnt even a salesman but a manager, came over and started to talk to us while we waited. He asked me what I was looking for and I gave him a very short description and told him my price range. He told me hed check what he had and see if he could find me the perfect car. Within 10 minutes, I was test driving a fully loaded 2012 Kia Optima that was at an amazing price in my price range. He helped me until Tyler was free then Tyler took over, explaining everything to me and helping me to fill out paperwork and put money down to hold the car. Within an hour and a half I had found my car and put money down. Kenny helped me to find a great loan and 3 days later I picked up my amazing car. They also made me feel that if anything was wrong or I had any issues, I could always call and talk to them. Everyone was so nice and although I was expecting to feel pressured, especially as a younger female, I never felt that way. Everyone was just worried about getting me a car I liked, not what they wanted to sell me. I HIGHLY recommend going to Premier Kia if you arent into that fake salesman act you get at some other places.

"Great Experience At Premier Kia!"

This place is fantastic! Forget all of those stereotypes and horror stories you hear about the car buying process! Premier Kia is the least "car dealer-y" dealership Ive even been to! All of the staff we interacted with were genuinely nice people who seemed to really enjoy their jobs. We felt comfortable immediately upon entering the door, never felt that we were bring tricked or manipulated, and ended up with a fantastic car at a great price! I visited Premier Kia because they were the only Kia dealer in the area that is a part of the Costco Auto Buying Program. I exchanged a few e-mails with Rita, spoke with her on the phone, and scheduled a time to test drive the 2014 Kia Soul. We test-drove the car with Tyler, who was extremely friendly, helpful, and answered all of our questions about the car. We worked with Dan and Tyler to determine the pricing, and they offered me enough for my old car that I decided to trade it in over selling it privately. With the Kia and Presidents Day incentives, plus the Costco pricing, lifetime power train warranty, and two years of maintenance included, we really feel that we got an incredible deal on our 2014 Kia Soul! Within an hour and a half of arriving we had (painlessly) made a deal on the car! There was none of the pressure and back and forth horror stories that Ive heard about the car buying process elsewhere. I was in shock at how smoothly everything went! When we picked up the car a few days later, Kenny spent lots of time with us explaining all of the paperwork we were signing and finalizing the sale. Then, Tyler transferred the plates from my old car to the new car (he even has a special license plate flattening technique!), and spent plenty of time with us in the car explaining to us how each button and feature worked, and how to connect my phone via bluetooth (very important!). I feel that its worth noting that the car came with a full tank of gas- Ive heard from others that theyve had to fight for a full tank when picking up cars from other dealerships. We were soon excitedly on our way in our new car! I would highly recommend Premier Kia to anyone I know after the wonderful experience we had! They really made us, a fairly cynical couple, feel comfortable and informed throughout the process. We are so pleased with our new car, and we really appreciate the help and hard work of those at Premier Kia!

"Premier, Jeff Lambert"

really easy, effortless dealer experience. by far the easiest ive ever had. the web price listed was honored, & the employees were helpful & professional, especially my sales guy Jeff L.

"Unexpected, No Hassle Buying Experience"

We were so pleased with Kenny and Tyler at the dealership. Kenny was most helpful in helping with the financing of our car and Tyler was always available to us by phone or email during our buying process. It really was a pleasant car buying experience. We were also pleased with the service department when we came in for our first free oil change. Service staff was friendly and very well informed. Thank you to all! See you at our next free oil change!

"Purchase Review"

I got my new forester 2014 at Premier Subaru. From the moment I sent the first e-mail and to the time I drove home in my new card, I enjoyed my purchasing experience. Mark was my sales consultant and his honesty and patience made me buy the car; he took the time to deal with me, my wife and 2-year-old son (not easy). I had two cars in mind, but Marks knowledge and experience helped me to pick the forester. By the time we sit down to talk about the price he gave me a pretty good deal on my trade and two hours later we were driving back home.

"Purchase Review"

Tyler Walker was very helpful with our purchase. He provided us with informaiton and was very knowledgable and made us feel very comfortable and confident with our purchase. We will refer our firends and family to Tyler.

"Great First Car Purchase"

I went in to shop for a soul. Tyler meet with me and went over options. The car I wanted was not in stock but they went and found the car I wanted and had it to me really quickly. I was so happy. He even offered to teach me manual. Service has also been great with my oil changes. Anyone looking for a car should come here. Thanks

"Buying Our First Subaru"

12-24-2013

Daniel was an amazing salesman and made the experience great. He did all he could for us so we could get the car we want, he didnt push us towards any other car. He went well out of his way to show us everything, answer all of our questions and get us the best possible deal. He seemed more like a friend than a salesman. It was a great experience and I would recommend Daniel to anyone. The experience will be great. He is definitely the best asset to Premier Subaru. Just beware of the Finance Department and Rodney. He seems very pushy and rude. He constantly scolds his employees in front of customers which is rude and inappropriate. He also doesnt take comments or suggestions well. I was attempting to register my new vehicle in my home state since I am a military member and am a resident of another state. He said I could not do it, it would be hard and that he didnt want to. In the end he did it, but it was a difficult and painful process. He also tried to get me to finance thorough them when I already told them I had a pre-approved loan through my bank with a better rate. The overall experience was great, Daniel and the others made it a very positive experience and highly recommended. Just be prepared to have some issues with the finance department and their bad customer service.

"I Am In Love With My Car, And With Tyler Walker"

It made Tylers job a little easier that I went to Premier Kia knowing exactly what I wanted. It got a little worrisome for me when he told me they didnt have it. However, in under a week they had it, the financing was set up, they had transferred my insurance, gave me a great trade in on my Subaru, and I was off in my sparkly 2014 Optima, loaded with every option I had asked for. Tyler is fantastic - he is friendly, helpful, honest, and really personable. Before I left the lot, he sat in the car with me and explained every button and feature, so I was fully informed and not sitting at the gas station trying to figure out how to open the gas flap, or which side it was on (for example). He followed up with me after a few days, and then again after a month. My car was hit and Premier helped set up an appointment for me to take it to be looked at by a local repairer. Awesome, AWESOME, service. And the best part is, ALL of the staff are really nice. I love this place, seriously.

"Joyce W"

Purchased a 2010 Jeep Liberty with the help of a very nice sales rep Nathan , I would recommened this dealership to anyone looking for a used or new car .

"Love My Forester!"

Very pleased with this dealership. My salesperson, Jeff, was very professional and personable. Although there was a Subaru dealer closer to me that I had shopped, I am so happy I went the extra distance to Premier Subaru in Branford. I was treated in a more respectable manner and got a better deal.

"Staff Were Extremely Helpful In My Purchase"

The salesperson and the financial person were both very helpful in my complicated out of state trade in and purchase. And I love my certified pre-owned Subaru Forester.

"Great Service, Care About Your Needs"

Everyone there really takes care of you, Kenny and Tyler are great and work really good in finding you something that suits you.

"Great Experience Buying From Out Of State!"

I was looking for a Certified Pre-Owned 2011 Outback with a manual transmission, and couldnt find one locally, but Premier Subaru had the perfect car. My initial conversations were with Rita, who was fantastic, and then Rita put me in touch with Tricia to finish the process. Tricia was great to work with, and very helpful and responsive throughout the process. Because I was buying the car without ever seeing it in person, and having it shipped across state lines, I had to rely on Tricia a great deal, and I felt that I could really trust her. She looked the car over for me personally (while I was on the phone with her), and made sure there would be no surprises when it got here. When the auto shipper I had arranged took longer than anticipated to pick up the car, Tricia had the car cleaned a second time to make sure it looked really nice when it got here. Once I did receive the car, she called again to make sure everything looked good and was working well, and even talked me through some of the cars features. I couldnt recommend her more highly!

"My First Subaru And Jeff Irzyk Was Awesome!"

I went to Premier Subaru in Branford because my brother had bought two cars from Jeff Irzyk and was very happy with his experiences there. Jeff was very helpful right off the bat, and answered any questions we had patiently. Everyone at the dealership made us feel very comfortable with making any kind of decision, and we didnt feel pressured at any moment. I really enjoyed my buying experience at Premier Subaru and I would recommend the dealership to anyone! I traded in my 2010 Toyota Prius for a 2014 Subaru XV Crosstrek and I am very pleased with my purchase!

"Crosstrek Purchase"

I purchased my first Subaru at Premier from Trisha Bailey. I had a great "overall" experience from the dealership, but Trisha was outstanding as a salesperson. She was honest, patient, knowledgeable of the product and very willing to "dig deep" for any questions I had that she might not have been able to answer to what she thought was her best ability. She spent an enormous amount of time with me making sure that all my needs were met. Since my purchase in April 2013, I have spoken to Tricia and returned to Premier for "customer service" help/questions that I have had. Tricia is always willing to help me and is very professional in her role. I believe that Tricia is a great asset to the "Premier Subaru Team"!

"Premier Subaru, Tricia Bailey"

Tricia Bailey helped me from start to finish when I was looking for a particular vehicle. She was very knowledgeable about the vehicle and tried to make the buying process as easy as possible. If you go to Premier Subaru looking for your next vehicle, ask for Tricia! She is fantastic!

"Great Purchasing Experience With Tricia Bailey!"

Just purchased a 2014 Forester Limited with Tricia Bailey and couldnt be happier! Tricia worked very hard to get me a the car I wanted at a great price. Besides being very outgoing,friendly and caring she is very knowledgeable about the Subaru products. She was also very patient and took a great deal of time going over the features of the vehicle with me. She never made me feel that I was taking too much of her time or that any question was of little importance. If youre in the market for a Subaru go to Premiere and ask for Tricia! Shell work with you to be sure youre happy and drive away in a car thats just right for you.

"Great Service.friendly Staff!!"

Had A Great Experience @ Kia In Branford Ct. The Process was Fast and simple the people there were very nice and did not make you feel pressured in making a purchase like some dealers do.

"Great Buying Process With Jeff Irzyk"

Bought my first Subaru from this dealership. I have bought 6-7 cars in my lifetime and by far, this was the best experience ever. My salesman, Jeff Irzyk, was very helpful, patient, and knowledgable. He was not pushy at all. He took the time to explain all the features during my test drive and answered all my questions. Jeff was also very responsive via email and followed-up quickly. I tried several brands/dealers during my research and he was definitely the best, most professional person I dealt with. I highly recommend him if you are looking at Subarus. Overall buying process was smooth and easy, good dealership to deal with.

"Excellent Service And Experience!"

We have just leased two new 2014 Outbacks through Tricia Bailey. Trish worked amazingly hard and effectively to put together a deal for us that made it less expensive to lease both new cars at the same time, even though the lease on one still had 6 months to run. Thats a first for us and a great credit to Trish for looking out for our best interest. We live two hours away from Premier Subaru, and Trish handled everything in advance through email and phone. We were able to drive down, pick up the cars, and return home, all in a few hours! Her service is excellent, friendly and uncomplicated - making the exchange from old to new cars uncomplicated and a pleasure. We have leased two other cars through Premier: from Trish to Rich Johnson to the Service Department. We are so happy that we have found Premier Subaru: these are our third and fourth leases and you can be sure well go back to Trish when the leases on our two new Outbacks are up!

"Exceptional Service By Jeff Irzyk"

My husband and I just bought a 2014 Forester from Premier! We had a great experience with Jeff he was very patient, professional and knowledgeable. He answered all our questions, we test drove the car, and made our decision. The process of purchasing went smoothly, and quickly! We are new to Subaru, and I am looking forward to seeing how it handles in the snow. I would whole heartedly recommend this dealership and Jeff Irzyk!

"Made Car Purchase As Painless As It Could Be"

I went to Premier to purchase a Subaru Outback. My salesperson, Mark Gennette, was polite, attentive, not at all high pressure. I was particularly pleased with the lengthy test drive he took us on -- not the usual cursory once-around-the-block one you might expect. Everyone else was equally pleasant, particularly Michael Myers.

"Great Dealership"

I just bought my second car from here in less then a year. Both times they worked with me and made it easy. Tyler is very easy to work with. I tried to buy in New York but you make it so simple and your prices are good. Thanks

"Trustworthy Dealership!"

I am in the process of buying a new car from this dealership and I am very impressed with everyone involved: from the receptionist to the friendly sales associates to the very fine financial officer. I am especially impressed with my sales associate, Tricia Bailey. First and foremost, Tricia listens very carefully to a customers needs and desires in choosing a car and she is very skilled at prioritizing those needs in order to find the RIGHT car for the customer. Tricia is very knowledgeable about the mechanical and technical features of all the Subaru models and, perhaps more importantly, she can explain them in laymans terms. Tricia found the perfect car for me!

"Premier Subaru Is An Outstanding Dealership!"

I recently bought a 2013 Subaru Impreza Sport from Jeff Irzyk at Premier Subaru. I was long overdue for a new car but I did not relish the thought of going through what I thought would be a hassle buying a new car from a dealer. My experience at Premier, and with Jeff Irzyk, was anything but a hassle. Jeff is a very knowledgable, no pressure salesman. I also used the Costco Auto Buying program which could not have been any easier. I got this car for about $2200 off MSRP. Finally, Im also a Consumer Reports subscriber. Consumer Reports gives very high marks for the Subaru Impreza. I bought the Sport (hatchback) Limited. It is an awesome looking car, gets great gas mileage, has all-wheel drive, has a safety record second to none, and should be incredible in the snow. I should never have waited as long as I did to get a new car. Jeff Irzyk and everyone I dealt with at Premier are great people.

"We Will Never Go Anywhere Else!"

This is a top rate dealership. We are on our second Kia Sorento through Premier Kia and would recommend anyone to shop here for a new Kia. The exceptional service we received from Nate and Liam far exceeded what we expected. Liam really works with you on tailoring a finance package that will work within your budget and Nate is an excellent, no pressure sales consultant who is friendly and personable. This dealership is a breath of fresh air and will not disappoint.

"Crosstrek Convert Subaru Newbie"

If you want a high quality, without high pressure, buying experience go to Premier Subaru of Branford and work with Jeffrey Lambert. Upon arrival at the dealership we (my wife and I) were greeted by Jeffrey Lambert. Since we were new Subaru shoppers and had no idea what model we were interested in we strolled the extensive selection of cars on the lot. After looking at a number of models and several of each model we started the test drive process. We test drove a Crosstrek limited and a Forester. Jeffrey asked us if we wanted to test drive any other cars. Since we had decided that the Crosstrek was the car for us we did not test drive any other cars. Our salesperson, Jeffrey Lambert, made the entire process an enjoyable experience. After the test drives we discussed general pricing. We let Jeffrey know that we had other dealerships to visit and would get back to him. Jeffrey gave us his card and we left. There was no pressure to make a deal at that moment. No one followed us out the door trying to get us to stay to hammer out a deal. After we left we went to Costco and saw the Costco Buying Program brochure. We went home and went online to see what dealership was in the Costco Buying Program. It was Premier Subaru in Branford. We e-mailed Premier to get the Costco price and Jeffrey got back to us with the Costco price. We received other offers and the price at Premier was the best. Another dealership quoted a selling price that was approximately $200+ higher for a car with an MSRP $1,200 lower than the MSRP of the Crosstrek limited that we purchased at Premier Subaru in Branford. That dealerships salesman stated that the Costco Car Buying program was only a referral service, that there was no Costco price. I do not know if there is a Costco price, but we received the lowest price by using the Costco Car Buying program and received a $200 coupon from Costco for using their Car Buying program to buy a car. The coupon can be used at Premier Subaru for service, accessories or parts.

"Awesome Dealership"

My experience here has been very nice, easy and very quick! Richard Johnson is amazing! He actually helped us bring our car down for oil changes all the way from Terryville!! Very honest and caring staff, Tricia Bailey was helpful and very sweet and helped us through the paperwork and overall information of the vehicle. Adam was our salesman for our first Subaru purchase and he did a wonderful job as well. Overall this has been a wonderful experience, both times!!!

"Premier Subaru, Branford"

Tricia Bailey at Premier Subaru helped me with my recent purchase of a Crosstrek, which I really love. Tricia made the buying process very easy--she was knowledgeable, efficient and patient and very invested in making buying a car a really good experience for her customers. I would not hesitate to recommend her to others who are interested in buying a Subaru..in fact I already have.

"Great Experience"

We recently purchased our fourth Subaru from Premier. Jeff Lambert was extremely helpful and professional. The entire experience was great!

"Very Helpful With Tricia And Lauren"

looked at several dealers on line and Premier, specifically Lauren, made the process much easier than other dealers. From initial contact and eventual purchase it was a pleasure dealing with her and also Tricia. No typical high pressure, just answered my questions and when I was ready to buy. things moved quickly and flawlessly. The delivery of the vehicle was great with Tricia taking the time to explain everything I needed to know without trying to sell add ons or other warranties. Would highly recommend Tricia and Lauren to anyone. Dealership was a little far from home but they worked with me and I only went to dealership once, to pick up the car we handled over the internet.