"Great Experience "
Chris was great! I went for a test drive and then reviewed all my options with Chris. He was very helpful and transparent. No pressure at all throughout the process. Royal is a nice small dealership with great Customer Service. I highly recommend Royal to anyone whos looking for a new car.
"His And Hers! Who Would Have Thought?"
We came in for a Suburban and left with the Suburban for my husband and an Encore for me! The whole process was quick and painless. We love dealing with Royal and Lucas Curcio was a pleasure to work with. Kudos to all.
"Pleasant Setting, Courteous Service, Professional"
PLEASANT SETTING, COURTEOUS SERVICE, PROFESSIONAL !
"Great Dealership!"
Last week my family purchased our fourth vehicle from Royal. For the past seven years we have been using Royal simply because of the quality of service you get from everyone that works there. We live near two other GMC dealerships, however we drive 45 minutes to go to Royal. Brian Chase (salesman) goes above and beyond, and makes the car buying experience very simple and worry free. Brians attention to detail is impeccable. My family can not thank everyone at Royal enough!
"Leased Terrian 2016"
salesman and dealer service for lease process was great - very happy with my new 2016 Terrain -
"Great Service And Comfortable Waiting Area"
Everybody is always pleasant and efficient. The waiting times are short and always completed to my satisfaction. This is my 2nd car from this dealer and I would go back again.
"Excellent Service. Never A Waiting Period From The"
always a pleasant experience. everyone is friendly and helpful. they explain everything clearly the service center is very clean and hospitable.
"Always Professional Service In At A 5 Star Dealer"
This dealer treats you with respect and demonstrates they appreciate your business. They dont pressure you to buy un needed services. Service is also done on time.
"Royal Buick Is The Best !"
Very professional staff, Great customer service, the work being performed is explained clearly, the waiting area is very comfortable as well.
"Great Dealership "
Jason did a great job getting us into the car we wanted. The process was very smooth and quick. I am so glad we found Royal Buick.
"Prompt & Friendly"
prompt & friendly service , never pressured to have repairs done. The waiting room is always clean & there is always hot coffee & a magazine to read while you wait.
"Great Service "
Setting up an appointment is quick and easy. Great location. Nice waiting room. The staff is always courteous, professional and accommodating.
"Great Service!!"
Everyone was pleasant and very responsive to my questions. Nice, clean and comfortable facility. I would definitely recommend Royal Buick GMC for a stress free buying experience.
"Royal Gmc 2015 Gmc 2500hd Denali Diesel Purchase &"
Excellent, friendly and professional sales and service. Prompt service department and accommodating. Definitely will continue to do business with . Will highly recommend to others
"New Car"
It was terrific, you met my needs and requests. You even delivered my new car too my work. Not only was I impressed but so was everyone I spoke to and told. I will definitely recommend your dealership and of course my new Encore to any one looking for a new car
"Excellent Expierence!!! "
It was a pleasure dealing with my sales representative Alison and all the other members of the dealership who I came in contact with. It was a seamless process from start to finish. I would absolutely recommend anyone who wishes to purchase a new vehicle to make their first stop at "ROYAL".
"Professional, Friendly And Courteous Staff"
08-25-2015
It continues to be a pleasure to come to Royal for service. It is clearly demonstrated that they truly appreciate your business and create a very comfortable atmosphere.
"Excellent & Dependable"
07-23-2015
The service staff at Royal always performs in a professional manner. They are an asset to the to the dealership, we can depend on them to keep our vehicle operating safely for our family
"Winning Formula"
This is the second time Im purchasing a vehicle from Royal Buick GMC these are the reasons why. #1 price-very fair #2 service- Impeccable #3 Royal its the definition of professionalism and add that to the equation and you have a winning formula. At Royal they are there for you for the long term and they go the extra mile for you take it from me on second thought dont take it from me go there and experience it yourself and you be the judge. A special thanks to the staff of Royal for making it possible.
"Professional And Friendly Staff"
05-12-2015
From the moment I walked into the dealership I was treated with respect and consideration from your friendly staff. Allison was friendly and well informed. Everyone came by to say hi or to ask if I needed anything. I was very impressed with their professionalism.
"Royal Gmc Buick Chevrolet Tahoe Service Experience"
05-07-2015
The service department personnel were courteous, professional, and technically competent. I would absolutely recommend this team to anyone who cares about the very best service for their vehicles.
"A Year Later Still Getting Royal Treatment"
04-28-2015
At every car dealership they all treat you like royalty just to take your money. The question is how they treat you after they have your money. I can honestly say that a year after purchasing a vehicle from Royal Buick GMC, Royal assisted me with an issue I had, a customer courtesy on their part, and resolved the issue to my complete satisfaction. A year later, I still received the ROYAL treatment. Now that speaks VOLUMES. A special THANKS to Engle Oostdyk, Victor Henriquez, and can’t forget Jeff Reifler. William Rodriguez
"Great Service, Great Prices, Great People !"
01-29-2015
Efficient, effective and courteous service. Cost of service was modest, the points inspection was thorough and the quality of materials used was very high. I would highly recommend Royal Buicks Sales and Service Departments to everyone.
"Great Facility"
01-21-2015
Everyone from sales to finance were very professional and respectful during my recent purchase of a new 2015 Sierra Denali.
"Clean But Unfreindly Dealer"
12-05-2014
Not one person was willing to even say goodmorning.
"What All Dealerships Should Be Like"
01-21-2015
Definitely a very professional dealership who takes pride in their work while being courteous and friendly.
"They Helped Find A Soultion That Was Workable."
Came in with a A/C & Streeing colume problem. The staff came up with a workable solution to my issue. The Serive Rep Jeff and the Service Manager were very helpful.
"Great Service, Good People"
I have been with this dealership for years. They make you feel like part of their family. When your car gets serviced, they explain everything. They always check if a repair is under warranty before doing it. They have mechanics that have worked there for years . To me that is a good thing.
"Great Service And Immaculate Facility"
I was in and out in a flash and was very impressed with the short wait I had to get the service done.
"Fantastic Service !!!!!"
Every one was very kind!!!! Fit us in to service our one truck while on the show room purchasing another!!! Many thanx !!!
"Royal Gmc Buick"
We have been part of the "Royal Family" for almost forty years and would not think of going any where else.
"Royal Buick Is Great"
I am impressed every time I go to Royal. The staff is not only knowledgeable but courteous, professional and extremely helpful. When my car is serviced it is perfect and timely. The buying process was great. I never felt pressured. I love the used car I bought...
"Great Dealership "
went smooth, and pleasant. I was happy with the deal and the money I received for my trade. Adam was polite and informative.
"Great Buying Experience"
When GM decline the build order request for a new 2014 GMC Sierra, Lucas Curcio contacted me immediately And offered to search diligently for a vehicle that closely matched my criteria in the hopes that one was recently delivered to another dealer. He was able to locate one quickly and worked with me on Alan acceptable price. I couldnt be happier with my new vehicle.
"Recall On Cobalt Ignition "
Between the time of my call to say my part had come in and my appointment was only several days. They took me promptly and my car was fixed before I had time to exhaust the supply of magazines I had chosen to read(4 magazines). The comfort of the waiting room was so pleasant- air conditioning and great lighting to read by. Lots of comfy chairs , even a snack machine and free coffee, tea or hot chocolate. Everyone was so wonderful to me . I enjoyed my visit very much. I am so excited that my car is fixed !!!!!!
"Best Dealership In Tristate"
Every visit to royal is positive. At times, the reasons for my visits have not necessarily been so, but service always takes care of my car and me. If i cant drive my car out in one day, i am given a reliable substitute. I appreciate those in sales as well, they are never pushy and seek to make my stay comfortable while waiting for service. Id like to mention the phone service too, Andrew is always very helpful and gets back to me with information i need.
"Great Service"
Service personnel were very pleasant and service was completed in less than an hour. The waiting area is very comfortable.
"Love The New Buick Regal!"
We were very happy with our overall experience. Adam was a great salesman and I walked away feeling like we got the best deal. We are of course thrilled with our new vehicle, but the overall sales/dealership experience was so much better at your location! Thanks to Adam and the rest of the team!
"My Salesman Tony Was Great"
My salesman was great. The only problem is it takes too long to get the paperwork going. By the time you are finished you are exhausted and almost ready to leave.
"Great Service Visit"
I showed up early to my service appointment and my vehicle was taken care of sooner than expected. The service staff and cashier is what you would expect it to be. Overall, great service visit.
"What Is A Revue Title???"
I was more than a bit disappointed with all the GM RECALLS. I HAVE HAD MANY GM CARS AND ALWAYS CONCIDERED MY SELF ABIG FAN. NY EXPERENCE THERE AT ROYAL BUICK WAS MORE THAN AVERAGE IT WAS DONE IN MUCH SHORTER TIME AND EFFICIENTLY...
"Exceptional Service"
Once again, everyone at Royal was pleasant and professional. Its quickly evident that everyone in the service department is well trained and very good at their job!
"Love The Drive In Service Entrance"
It was a little rainy that day but the drive-in service bay is really nice. Never get wet going to Royal!
"Great Service"
Had a problem with TPM, you took care of it, & there was no charge. Always clean comfortable waiting area and your staff is professional and courteous. It was a great visit. Thank You
"Great Service , Job Done Correctly The First Time!"
The service department at Royal are the best, very knowledgeable and professional. The job is always done correctly the first time, I only have my truck serviced at Royal.
"Very Happy With My Salesperson Brian Chase"
Very pleased with Brian Chase. Low pressure with a great knowledge of the Sierra I purchased. Comfortable and pleasant to do business with and responsive to my questions. Very friendly and knowledgable staff. My only displeasure is with Onstar. The setup call in the parking lot during delivery lures you in to buying cell minutes and I later found out through Internet blogs that they automatically start charging your credit card $30 a month when your Onstar trial is up. A little deceptive and a lot shady on Onstars part. A heads up that they do this would have been nice but Im sure sale staff is instructed not to do so.
"Great Service"
Royal goes above and beyond for their customers. They are by far the best dealership my family has ever dealt with.
"Great Interaction With Me And Place Was Very Clean"
My salesman lucas was very nice. He knew the product line very well and treated me like someone he has known for a long time.
"Great Service"
I have bought several cars before from Royal. I have always felt like part of their family. Every detail about the car and your finances are explained in a simple manner.
"Service Tech, And Cashier Were Great!"
I think your new showroom/service area looks real nice, but in this economy you should be trying to keep your rates lower to accommodate your local clients who like me, bought the vehicle from you, and come back year after year for service. The price was kind of high in my opinion. Jeff, the service rep was very personal and proficient. So far my car "feels" ok, but I havent gotten it over to inspection yet. If it doesnt pass, youll hear from me. Thanks! K
