"Mahwah Ford"
Shannon was the best... Attentive - Courteous and most accomodating... I love this dealership.
"Mahwah Ford"
Well informed employees that were excellent customer service Great experience
"Services"
Great service and friendly employees! Very helpful!!
"Servce"
Service dept performed a recall for me on the throttle body. And an oil change. Truck is running great. It was ready when promised.
"Service Visit"
Overall everything went fine. I like the report card which was not included in this trip for some reason. Hopefully this has not been discontinued.
"Ptu Repair"
Shannon was helpful, accommodating, and great to communicate with. My car was ready when she said it would be and I felt like she went above and beyond to make sure the repair went smoothly.
"Mahwah Ford"
John Salvatore and Dennis Henry were great the whole buying experience was totally professional and pleasurable. A very friendly atmosphere.
"Vehicle Purchased At Mahwah Ford"
Our sales person Mark Reilly was outstanding. Mark helped us match our needs to available vehicles and stayed within our budget. Mark described the features of different vehicles thoroughly. .In particular, Mark explained the details regarding using MyFord Touch in our purchased vehicle. We have driven the vehicle for several days now and it performs very well. We are extremely pleased with the purchase.
"New Car"
With the dealer and the vehicle - 5 star, with Ford Credit, to be resolved under separate cover
"F 150 Buy"
mike was great sales guy got me an amazing deal and amazing truck recommend any one buying a truck to see him
"15,000 Mile Service"
I made the appointment in the morning ad stopped into the dealership for "The Works". The Service Team was very welcoming and had my vehicle immediately in for servicing. Within 90 minutes, the service rep came into the waiting area and escorted me to the cashier with the invoice, noting completion of the service. I was very pleased with the entire process.
"Service"
Excellent quick service. I would highly recommend them to a friend.
"2016 Ford Escape"
Another great experience dealing with Mahwah Ford. Joe Carley is the best.
"Ford 250"
It was a good experience. Thank you. Got a good car at a fair price. Hope it lasts.
"Thegonz"
I will always go back there. They give me the best price for my money and I always leave satisfied.
"Buying A Ford"
08-15-2017
Mr. Richard Bennet was my salesman and did everything right . A gentleman!
"Excellent!"
08-15-2017
This is our third car from Dave Saunders and Mahwah Ford. As weve come to expect, the experience was excellent. Dave worked with our familys evolving needs to provide us with just what we need, without any hassle. We would definitely return for our next purchase!
"Truck Owner"
08-05-2017
The service manager Dave makes me glad I bought my truck here. Dave is so professional and caring. All my concerns were addressed and every repair was done quickly and professionally. Recently my truck was involved in a accident with an incompetent towing company. Dave was there to help me immediately after this horrific incident and I am extremely grateful for that. With service and caring like that I will purchase again from Mahwah Ford
"Recall Service Repair For 2005 Crown Victoria"
08-06-2017
Service was processed quickly at check in. I received the Loaner Car (Prestige Toyota !!??!!), and was back on the road. There was a delay in completion, however I was notified in advance and had no difficulties picking up the car the next day. I think it is time consuming and somewhat disruptive to have the Service Writer leave the desk to retrieve the cars. Can you change this process.
"Buyer Beware: Great Cars, But Rude Sales Staff"
Overall, we are happy with the Ford Escape. It’s been a useful and reliable car with no major issues thus far. My husband and I have matching Ford Escapes with the Bliss technology, in different colors (silver and red raspberry). I also chose to support Ford Motor Company because of their philanthropic efforts for Breast Cancer survivors (Ford Warriors in Pink). Am I happy with the car itself? Yes. Good manufacturing, good service, very reliable and sturdy cars. Would we buy another vehicle from Mahwah Ford? NO. Consider yourselves warned, some of the sales and finance people at Mahwah Ford are pretty dramatically aggressive, verbally abusive, impolite, and misogynistic. The level of aggression goes far beyond the stereotypical car salesman. You may indeed receive some pretty serious scowl faces and even some subtle, and sometimes not so subtle, berating comments from certain sales men (e.g., David Saunders). You will definitely get a nasty glare and stink-eye stare down if you ask one too many questions or if you take your time to read and check the numbers before you sign the paperwork with the finance guy (e.g., Mike Russo actually shouted at me twice literally ordering me TO JUST SIGN IT!!!!). My advice to other car seekers is to be extremely aware: (1) at the time of signing, you can expect at least one surprise mark-up charge added on. (2) Be careful and read everything. (3) Walk in with a “thick skinâ€, and try not to feel pressured or let them bully you into buying immediately. (4) Be sure to double-check the numbers and that everything adds up correctly. (5) And, last but not least, if you are a woman, you can expect to be treated with some contempt at every step of the way. You may be told that you need a man on your account to buy the car! If you go in prepared for this and know what you want, the experience won’t be as awful, but issues may still occur in moderate form. If that happens, go straight over to the sales manager’s office (ask for Bruce at the Mahwah location) and explain you want to buy a car with no further trickery or false mark-ups squeezed in. Bruce did the right thing for us, as we already had a straightforward contractual purchase price. So the false price increases of salesman David Saunders and finance guy Mike Russo never held water and those fees were omitted from the final sale. If you want a civilized and easy-going personality to work with, ask for Joe Cannata. I switched over to Joe after the deal nearly went completely sour with David Saunders. It really is mind-boggling as to why some car salesmen think they can act and speak so aggressively to customers (especially women and people perceived to be minorities). Why is this even allowed by the Ford motor company? Buying a car can and should be a more pleasant experience without this much drama from the sales staff.
"Love Love Love!"
Always a pleasure with Mahwah Ford. Love the updates in my 2017 Escape.
"Had A Bad Experience, Would Not Recommend"
07-21-2017
I had my Ford Fusion towed to this location due to a transmission failure (still under warranty). Its now a week later and they didnt even look at my car yet! They say that it will take a few weeks till it will be fixed. I asked them to at least give me a loaner vehicle, to which they replied that they dont have anything available. After being on the phone with them for almost a week, they finally agreed to give me a loaner. When I called to confirm the loaner, before going to pick it up, they told me that they cant give it to me because I am only 24 years old. Im old enough for them to sell me a car but not old enough for them to give me a loaner and take responsibility when their car breaks. This is extremely frustrating, especially since I already had given back my rental (which I paid for out of my own pocket), knowing that they will give me a loaner vehicle. If your Ford breaks under warranty, I would suggest finding a different location that would give you better service.
"Mahwah Ford"
This is the second vehicle I have purchased from Mahwah Ford. The sales team is very knowledgeable and make the buying experience very easy. I cant say enough about Mike Giordano who helped me immensely in the purchase of my vehicle. I highly recommend Mahwah Ford if you are interested in purchasing a car.
"Purchase Of Car"
Excellent attention to our needs. Thanks! We were very satisfied.
"Great Service"
Staff is great as always-a pleasure to get my car serviced here!
"Ford F150"
We had an amazing experience with John at Mahwah Ford. He could not have been better! We are truly satisfied! Thank you for making the process seamless and enjoyable!
"Mahwah Ford - A Pleasurable Buying Experience."
When people talk about their new car buying experience, pleasurable is not usually a word that is used. I bought my first Ford Focus from Mahwah Ford 10 years ago and the experience was so stress free that I came back again to the same dealership. I was not disappointed, as the process was once again painless. There was no high pitched sales tactics: "take it today, or the deal will not be here tomorrow" statement. I told the salesperson (Michael Giordano) what I was looking for, he located one, informed me of the available rebates, and made a very reasonable offer on the car. I dont think the whole process took longer than 45 minutes. There are 2 Ford dealerships closer to my home, and I have dealt with both of them in the past; I was not impressed with their high pressured sales tactics. I drove the 25 plus miles to do business with Mahwah Ford twice, and my son bought a car there also. I hope to keep this Ford for another 10 years, but when I am in the market for another Ford, it will be at Mahwah Ford. It was also nice to see that my original sales person from 2007 was still an employee there. To me, this is another indication of a well run business.
"Mahwah Ford - A Pleasurable Car Buying Experience."
When people talk about their new car buying experience, pleasurable is not usually a word that is used. I bought my first Ford Focus from Mahwah Ford 10 years ago and the experience was so stress free that I came back again to the same dealership. I was not disappointed, as the process was once again painless. There was no high pitched sales tactics: "take it today, or the deal will not be here tomorrow" statement. I told the salesperson (Michael Giordano) what I was looking for, he located one, informed me of the available rebates, and made a very reasonable offer on the car. I dont think the whole process took longer than 45 minutes. There are 2 Ford dealerships closer to my home, and I have dealt with both of them in the past; I was not impressed with their high pressured sales tactics. I drove the 25 plus miles to do business with Mahwah Ford twice, and my son bought a car there also. I hope to keep this Ford for another 10 years, but when I am in the market for another Ford, it will be at Mahwah Ford. It was also nice to see that my original sales person from 2007 was still an employee there. To me, this is another indication of a well run business.
"2017 Explorer - Mahwah Ford"
Excellent car buying experience. Fair, quick, and easy.
"Painless Used Car Purchase "
2016 Fusion. Sales and Financing were fine. Whoever cleans interior before customer pick-up did atrocious job. If someone was behind schedule its better to call customer to let them know whats going on versus picking up car with poorly cleaned and vacuumed interior.
"Mahwah Ford My Dealer Of Choice "
Ford Fusion titanium. On my 5th car from Mahwah ford. That speaks for itself.
"Excellent"
Very Pleasant, patient, and well informed employees and owner
"Service Issue June 8"
Each and every time I have service work completed at Mahwah Ford, the experience is excellent, the service is amazing and the staff is incredibly knowledgeable, courteous and always willing to take that extra step to satisfy and meet the needs of their customers. I am totally impressed with the entire service experience. David Weiner is extremely knowledgeable and helpful and maintains contact with me on every issue which I need and enjoy!!!
"Jaguar"
Very knowledgeable and helpful. Pleasant to deal with over the phone
"No Hassle, Great Price "
Priced as listed on cars.com - I had been to a half dozen dealers where that was not the case. The Mahwah Ford experience couldnt have been easier. Test drove the car Monday afternoon. Drove it home Tuesday afternoon. Ask for Mike.
"I Love My New 2017 Kia Sorento!"
Just leased my second Kia Sorento at Mahwah Ford and Kia. I was really concerned about being well over my mileage but Mark took great care of me. He was patient and professional and went out of his way to make sure I left happy with the Kia I wanted. Thank you Matk! Your customer service made all the difference. I hope to see you in 3 years:).
"Sedona Sale"
We went into the dealership looking for a mini van that would be good for our family. We were treated well and were able to make the purchase and take home the vehicle in one day. Our family was very pleased with the service we received.
"Five Stars"
I love my Kia and I love Mahwah Kia. Highly recommended. Dave is a great guy.
"Service Department Gave My Car Rodents"
Mahwah KIA had my car for over a week while waiting on an alternator. When the car was brought in there was no issue with the back seat at all. When I got home I noticed the backseat all chewed up and covered in foam. I immediately contacted them and brought the car back. I was then yelled at by the service manager and was told there is nothing they will do about it because I cant prove it happened there. They were rude and nasty and offered no solution to the problem except that I should call my insurance company. There was no solution to this issue and I had to take it to a different shop to fix the problem. I will never do business with them because their customer service is awful. Since this incident, I have heard many stories about how rude the service manager Joe is. I have no idea how the sales floor is as I did not buy my car their but I strongly advise avoiding the service department there.
"Found My Perfect Vehicle"
I was having trouble finding a specific car. I went to Mahwah Ford on a vehicle I saw for sale. Unfortunately it was sold the morning I went there. But my salesman Nick suggested they find one for me. I gave him the price and specs of what I wanted and the next day got a call back saying they could get the car. It had everything I wanted. If I would have made ths my first stop it would have saved me a lot of time and energy.
"So Happy I Went To Mahwah Ford"
After going to many different dealerships and getting ignored after we explained our situation we ended up going to Mahwah Ford. There we met Nick and told him early about our situation and he said no problem, and he would do his best to find a good car that we would be able to take home. He never gave us false hope and was honest throughout the whole process. Long story short, we found a great car, got approved and left the same day with our new car.
"Great Experience At Mahwah Ford!"
Nick was very pleasant and helpful. The purchase was easy and stress free. This was my second car purchase from Mahwah Ford.
"Great Experience"
shannon was awesome and helpfull with insurance process. highly recommend.
"Great Experience At Mahwah Ford!"
Nick and Dennis were both friendly, patient, and accommodating. Made the whole process very painless. Definitely recommending to anyone looking for a car.
"Very Pleasant Buying Experience"
Decided on looking into a kia sorento. Nick my salesman was very informative and patient. I never felt pushed to buy which I really liked as well. Would recommend anyone looking for a new vehicle to go to Mahwah Ford and Kia.
"Great Experience!"
Me and my family have been coming to Mahwah Ford for a long time. We all get our cars thru here. I would like to especially like to thank David Saunders as he helped me and my family throughout our time here.
"Great Experience!"
My experience at Mahwah Ford was great! They took the time out to give me the personal attention that i needed during my purchase process. Dave Saunders was extremely knowledgeable and explained every option that was available to me. I would highly recommend Mahwah Ford for any future car purchases. I got the type of attention that did make me feel as though i was just being sold a car. They really took the time out and made me feel like a member of their team.
"Great Experience"
i needed a van for my business that is only in its third year. i went to mahwah ford and they had the van i was looking for. Shannon the sales person helped guide me along in my purchase giving me recommendations on up grades for my vehicle. This is my first purchase for my company and i would use mahwah ford again it was a painless experience
"Sharon Munsey, A Terrific Professional"
Just a brief note to say how impressed I was with the professionalism, courtesy, and helpful attitude Ms Shannon Munsey showed me when negotiating on a new car. Shannon was patience, knowledgeable, and very pleasant to deal with. I highly recommend her! Rob, age 59.
"Palua Form Suffern Ny Doug Was My Salesmen And Gre"
Doug was great a big help with every thing and made it easy even when I did the paper work with Dennis it th waseasy look forward to mynext purchase
