"Great Service"
Brought my 2015 Malibu in for a passenger seat belt buzzer and air bag on light when no one was in the seat service dept found the issue ordered the part and the install will be this saturday they communicated with me that the part was in and got an appointment asap
"New Car Purchase"
I had been recommended by a friend to Hawthorne Chevrolet. It was the first time in a while that I had bought a new vehicle . The sales staff was professional and courteous. My overall experience was very positive.
"Service And Sales Outstanding Fast Done Right"
Mike and the rest of hawthorne chevrolet should be commended for their professionalism and the way they treat their clients. Bravo thank you. Tammy W.
"A Blundered Sale"
Unsatisfactory does not begin to describe my experience at this dealership. I went in to look for a 2017 Chevy Cruze with my wife. I was hounded relentlessly by the advertising department after submitting a True Car quote estimate. When I finally went to the dealership I was greeted by a salesperson who was pleasant and accommodating. Unfortunately, the dealership seemed to be overwhelmed by even the smallest requests. I test drove a vehicle with the salesperson and found it satisfactory. Upon return to the dealership we discussed pricing and came to an agreement on what I believed was a good deal for the vehicle. The dealership then gave me an estimated time of over three hours to take delivery of the car. The salesperson told me that I should just return the next day to take the car. We signed the paperwork for the car and my wife returned the next day to pick up the car on Thursday June 1, 2017. I was away until Friday June 2, 2017 and did not drive the vehicle until that date. When I drove the car I noticed that it was missing many of the features that were in the car I test drove. I called the dealership and left a message with the manager that evening and did not hear back from them all weekend. On Monday June 5, 2017 I called the dealership again to speak with my salesperson, only to find out that it was his day off and I was informed that he would return my call the next day. The salesperson did return my call on Tuesday June 6, 2017. When I spoke with him I informed him that I was not happy with the vehicle because it was essentially a downgraded version of what I test drove. He became defensive and immediately claimed that I agreed to fewer options to lower the price of the vehicle. Although the salesman said he remembered having this conversation, minutes later he incorrectly identified me as another customer he believed he had dealt with the previous week. I had to remind him what car I was referring to and describe my wife and our trade in before he remembered us. I cannot recall at any time during our conversation that I was informed I would be receiving a vehicle with different options than the one I test drove. He informed me over the phone when I called for clarification that he removed features to get the car price to the range I wanted. Further, I cannot rely on the salesmans word that he informed me of this, as he could not even remember who I was four days later. I have never purchased a vehicle from a dealership when I have not test driven that exact car. Confusion in the wording aside, I think allowing a customer to test drive a fully loaded vehicle and then provide them with a downgraded version of what they initially experienced is extremely poor practice and unprofessional. Overall, my experience was extremely unsatisfactory and left me with a very negative experience of the dealership and car brand, as I am a first time Chevrolet purchaser. It upsets me greatly that I have to take this negative experience with me for the next three years of a lease with a company I now feel does not care about my satisfaction, therefore I cannot in good conscience recommend this dealership or brand to anyone. I feel cheated and purposely confused by the dealership, and that is the only recommendation that I can give to prospective buyers who ask my opinion.
"Supervisor"
Every time my son comes in to talk to a salesman, they are rude and unhelpful. Given the amount of business our family has done with Hawthorne Chevrolet, this is unacceptable . Your salesman should not prejudge anyone. With that said, your service department has been exceptional so far .
"Memorial Day _ Purchase"
We recently purchased (2) vehicles at Hawthorne Chevy, this past Memorial Day Weekend. Overall I will comment that the dealership was friendly and haggling was kept to minimum. My one comment is that they are very busy and did not have enough sales coverage. For them that is a good thing. For me, I felt as though the personal touch was severely lacking. After all I did purchase (2) vehicles. My salesperson was new and while he was friendly, the lack of focus (to me and family) was lacking. There were constant interruptions, whether it was due to another customer he was working with or someone at the dealership asking him a question about another deal, was not professional or courteous. I expect to be handled differently and would appreciate more attention. BTW...both times i visited we had appointments. I think you need to address working on common courtesies and polish. Please Note: General Manager Jeff was excellent!!!!
"Terrible Experience"
Extremely unhappy with entire process. Sales rep was terrible. Very unfriendly, disorganized, mean. I was never offered test drive, the financing process was a mess, my car came with 4 dents and broken bench. I will never shop here again
"Great Experience"
05-04-2017
Hawthorne Chevy sales and service staff are the best Ive found anywhere and are true professionals. They know their cars and trucks, but more importantly, they know how to address their customers needs both when purchasing a vehicle and having it serviced. So far Ive purchased three cars at Hawthorne. Certainly check out other dealers. Youll find that many are rather pushy and dont genuinely care about their potential customers, unless theres a sale involved. Not only does Hawthorne have a larger selection, they know how to accommodate all of their customers desires. P.S. The cappuccino is also pretty darn good too !
"It Was A Great Experience. So Quick."
It was a great experience. Quicker than many other dealers
"Owner"
Good job, thanks, didnt wait long, Mike Rivera is a great advisor
"Tahoe"
The sales person (Leon) I dealt with was great. He went over the entire truck with me and was great the whole process. I would definitely recommend Leon as well as Hawthorne Chevy to friends and family.
"No Comment Regarding The Service On My Truck Every"
I have no comment regarding my visit to do a service on my truck but I can say I was pleased with the service.
"Dont Waste Your Time With Them"
I saw their ad online. The lease deal was $98 @mnt, $0 down, $0 security deposit. When I got there, their offer for the same car increased to $241 @month. Almost three times of their online deal... Such an unreliable dealership!
"Thanks"
Professional service ,very quick and easy thank you again
"Medical Secretary"
Awesome customer service!!!!!!Thank you John Decrocker!!!!!
"My Chevy Cruze"
I like this dealer. Great professionals. Nice staff.
"Oil Change"
Was just in for a regular oil change. all worked out well.
"Great Experience"
Leon Amiel - Sales was very welcoming from start to finish. We had some roadblocks but both Steve and Leon worked with us and we drove out of there in our new Chevy. The experience was warm, welcoming, informative and we look forward to a long chevy relationship due to this experience. Go Leon!
"Great Transaction!"
J.R. Gray was great to work with. A professional that didnt waste our time. Thank you!!
"Satisfied With Oil Change"
Very pleasant staff. Clean waiting room with always a newspaper and TV to make the wait go by seemly more quick. Dissapointed that price of oil change went up due to oil type changing. Would have like to be told before oil change. Could have had my local mechanic do it for less and not have to drive 40 minutes.
"Review"
Great Place to buy a car. Friendly and courteous staff and no pressure to buy!!
"Great Staff, Both Sales And Service."
Staff were pleasant and efficient as always. Routine service was performed on this, the second vehicle I have purchased from this dealership, the software recall was addressed, and the part needed for the defective door electronics panel was ordered. No complaints.
"Everyone Is Very Friendly And Helpful!"
Everyone is very friendly and helpful! No complaints!
"Great Service"
Service writer was attentive to my needs and my service was completed in a timely manner.
"Always Pleased With Service"
12-06-2016
Fast Friendly Service. Conveniently scheduled my service while I was away on vacation, happily returned and car was all ready for me to pick up.
"Excellence All Around"
From the very beginning when I walked into the showroom looking to purchase a new car until the service dates for my car Hawthorne Chevrolet deserves a round of applause. They were courteous, informative, helpful and more than accommodating to me. Service department is excellent. Many thanks from one satisfied customer.
"Hawthorne Chevrolet"
My experience was wonderful. I am so happy with the experience I had when I purchased my car. There was no pressure, no selling me things I didnt need. Hawthorne Chevrolet will be the only dealership I will use in the future.
"Scheduled Maintenance"
10-06-2016
Excellent work in a timely fashion. No pressure from sales people.
"2016 Chevy Colorado Lease"
09-15-2016
Easy, simple process to lease my 2016 Colorado. My salesman, Arnie Z. was great, no pressure, answered all my questions, took care of me quickly and efficiently. Everyone was great, and I love the truck.
"Hawthorne Chevy Committed To Excellent Service"
09-15-2016
The staff at Hawthorne Chevy worked hard to make sure that we got the exact car we wanted at the price we could afford. At vehicle delivery, the salesman spent quite a bit of time reviewing the features of the car (especially the audio system) which I greatly appreciated.
"Great Service!"
My 08 Trailblazer was recently serviced. I have been visiting Hawthorne Chevy for service since I have owned it. Their service department and overall dealership is very clean and the staff is always professional and friendly. The service is always done promptly and correctly. Great dealership!
"Service Dept."
Myself and my late husband both our cars from Hawthorne Chevrolet and have have had them serviced there as well.Great service! Always treated very fairly and with respect....
"Fabulous Service Dept. As Well As Sales"
08-01-2016
I purchased my new Tahoe 9 years ago from Hawthorne Chevy and their Service Dept keeps it in "like new" condition! They listen to any "noise" I mention and are extremely helpful and recommend what I need to do since my vehicle has low mileage.
"Best Car Buying Experience In Decades"
Our sales agent, Dennis Johnson was the best car salesman we have dealt with in decades of owning cars, and the teams that supported him (including their finance mgr) were great to work with. We were recommended by a friend who has also been a past customer, so now we will join that list of folks who recommend others to go to Hawthorne Chevrolet!
"Great People, Great Service, Great Cars"
I have been dealing with this dealership for over50 years; and they never stop amazing me with how willing they are to go the extra mile to make me happy. They dont make it feel like business.
"Great Job"
it was a great experience due to the salesperson Arnold Ziem
"Excellent Dealership"
I purchased a Chevy Cobalt from you dealership in 2010 and JR Gray was my salesman. He was wonderful to deal with then so I returned to Hawthorne Chevy and specifically asked for him when I totaled the Cobalt. The man went out of his way to help me meet the price that I could afford for a new vehicle. He was professional, courteous and just a nice man to deal with. I have strongly recommended your dealership to my friends and family and have recommended JR to them. This was a trying time for me and JR made it not so difficult. I can not thank him enough!
"Great Service"
Joe the service director made me feel like family as soon as i brought my new car in for service the first time.
"Hawthorne Chevrolet Service Department"
05-12-2016
The wait was a little long, but that was partly my fault for waiting until the last second to make an appointment. The Service Advisor did explain to me the better days to make an appointment when there is more than one technician on duty at the time I can make it. Overall, though it wasnt bad. I would definitely recommend Hawthorne Chevrolet!
"First Class Service"
Service was First Class, staff was very helpful and my car was serviced in a very timely fashion.
"Scheduled Maintenance"
Took my Impala in for scheduled maintenance. Work was done as scheduled - on time and with no pressure to pay for anything that was not under warranty.
"Great Service"
Very prompt and courteous service. We stopped by without an appointment for an oil change service, and were accommodated with no problem. It was appreciated.
"Used Car Shopping"
Used car salesman John D. was trustworthy, not pushy, and upfront about the used car I was looking for and found on cars.com. Only thing that I didnt like was that car badly needed front tires and dealership was not willing to put them on as part of the listed sales price. If I would have agreed to the tires they would have charged me extra for them. The car shouldnt have been on the lot with that badly worn tires. In any event I left a hold and the dealership returned my hold as promised when I replied that I was no longer interested in the car mainly due to the tire issue.
"Great Speedy Service, Clean Facilities "
Have no complaints at all. Just bright my car in for 1st maintenance service. In and out in a short matter of time great experience, great dealership !
"We Needed A Car!"
J.R. Gray was an incredible help to my fiance and I, not only about assisting us with the price per/mo, but also with sharing his knowledge about the product with us. If a friend or family member of mine is interested in buying or leasing my first recommendation will be sharing my experience with J.R. at Hawthorne Chevrolet.
"First Time To This Dealer"
Both Ladies at the front were very personable and real. Took care of my problem as fast as the shop could. Diesel Tech was great and identified the problem right away. I was very pleased with the overall experience. Was my first time in this dealer. I will make it my dealer moving forward. CE
"Truck Purchase From Hawthorne Chevrolet"
Excellent experience purchasing our new truck from Dennis Johnson at Hawthorne Chevrolet. He was very professional, knowledgeable and responsive to all of our questions and needs in the process of the purchase and day of delivery. We are happy with our new 2016 Silverado 2500HD.
"Quality Experience"
I stopped in to test drive a Silverado and a short time later I drove off the lot with the deal I wanted. Thanks to Bobby Madden for the quality experience I had @ Hawthorne Chevrolet.
"Excellent Service!"
I had an issue with some monitor lights and Steve K was very helpful. He listened intently on my description of the problem and updated me on the cause! Great job!! All fixed!
"Great Service, Friendly Staff"
Everyone was helpful and friendly. I did not have to wait long while my car was serviced. I will definitely be using the service dept. again.
