"Leasing A Ford 2017 Escape Se"
Great! Rick made the process very easy and it was a seamless process.
"Ford Is 100%! Thank You."
I spoke with Adrian T. and he was through, respectful, attentive and efficient. I couldnt have asked for a better experience. If you go to Tower Ford expect the same customer service. Thank you for everything.
"I Purchased A New Car From Them"
My husband and I went to Tower Ford and met the Salesman Neil Barbagallo we were interested in 2 cars the Ford edge and the Subaru. The patience that Neil had was remarkable, he explained and let us drive the cars that we were interested in and also appraised our car....( we were leasing). He gave us no pressure when we said we wanted to go see the Subaru, actually said the the purchase of a car was one of the biggest purchases that people make. My husband and I were so impressed in how he handled our purchase and the time he gave us was one of the reasons for us to go back and purchase the car from him...........A GREAT PROCESS!!!
"Purchased 2017 Ford Fusion From Rick Roseman"
I went in having a good idea of what I was looking for. Rick Roseman did an excellent job, not just answering my questions, but explaining so much more that I did not know about the car and with no pressure. When I decided on the purchase I knew I was also now extremely pleased with him and the dealership as well as the car. The entire process went easy and comfortable from viewing to the purchase and pick-up. I highly recommend Tower Ford due to my experience with him.
"2017 Ford Edge"
It was a pleasure to work with Lee Kassler, Sales Mgr. All questions regarding leasing vs.buying were answered. We decided to lease a 2017 Ford Edge. The process went extremely well.
"Owner Of New Car"
My purchase at tower ford was the easy as pie, Mr. Neil Barbagallo the salesman made my experience very easy
"Escaped"
They are the best. I have been dealing with them for Years. Rick Roseman is the best. Very courteous, and knowledgeable. I have been referring people yo tower ford and Rick and will continue to do so in the future.
"Tower Ford Is The Best! Its The Only Place To Go"
Buying at Tower Ford is an absolute pleasure. Im very excited about my New Ford Explorer 2017. Mr Whimps Fils Aime was great with all my questions and made the process a breeze. I highly recommend all my family and Friends to buy their next Ford here too. All the best to Tower Ford and team.
"Tower Ford Of Great Neck"
very helpful lee krasner i returned a ford fusion which was leased and found aescape which was a good fit for me
"Ford Edge"
Edge is comfortable,spacious and smooth.It rides well and the navigation system is wonderful.BobK.
"Best Of All Worlds"
Great experience! Jennifer was very knowledgeable in all areas! She made an extra effort to find the right vehicle for me.
"Buying A New Car"
I had been to another dealer earlier in the day that I just did not feel comfortable with. The moment I walked into Tower Ford all my fears of buying a new car went right out the window. No pressure, no pushy salesmen,no I need your decision right now. Truly a pleasure to do business with. Thank you, I love my new ford!!!!
"Chad C."
very easy to deal with and are always updating me with new emails.
"Great Experience"
My husband and I needed a 2nd car upon moving and finding out we were having a baby. We had the greatest experience with Dennis. He really worked with us to make sure we got exactly what we wanted for the price we were able to pay. He was very nice and professional without being the slightest bit pushy. We are strongly considering going back next year when our lease is up on our 2nd car to get another Ford.
"2017 Ford Escape From Tower Ford"
Very Happy. Its my 5th car from them. Happy with my salesman Rick Roseman.
"Tower Ford"
08-09-2016
very good service and friendly service department at tower ford
"Ford Fusion Purchase"
All the people were super friendly and accommodating to my schedule and need for a new car.
"Very Helpful Every Step Of The Way"
I had a very positive experience choosing my first car here. I was given information without being overwhelmed, and was able to fully understand the options I had. I am very happy with my car today and am glad Tower Ford was so helpful during the browsing and purchasing process.
"Great Experience. "
07-18-2016
I always get treated with respect and the staff is super friendly. They call and let me know of any extra work that might be needed. Nothing is ever done with out my consent. :)
"Ford Service Dept."
07-19-2016
I have for the past 10 years relied on the extraodinary expertise of Harold, Jane and Doug in the Service Dept. It was great seeing Jose now a Service Manager and Harold overseeing the work on the cars, in their new positions. They never disappoint keeping my 2002 Focus in tiptop condition. Its nice to see these recent promotions which assures me even more that Ford recognizes talent and my car is in good hands. The only negative comment I have is the new telephone contact system. It is very difficult to speak to a service manager when you call and can be quite frustrating. I will say, when I do finally reach Jane, Doug or Jose, they are always polite and very helpful.
"Great Service"
It was easy to set up the appointment. The staff was very courteous. I would have rated you as excellent, but apparently you were short staffed that day so it took longer than expected for my car to be serviced.
"Good Service"
great experience. I was in and out in an hour and a half. Doug did an excellent job. Not a complaint but an observation. You need some loaner cars. Several customer requested one rather than wait all day. They were told you have none available.
"Grace"
We had no problems at all with Tower Ford, would use the again.
"Always Dependable "
The service department is always helpful. They kept me informed about the status of my car through out. They are made sure that I understood the issues and how they were going to solve them. When I received my car back they went over all of the details and made sure that I was happy with the outcome. They really took care of me and my car.
"Excellent Experience!"
06-15-2016
Excellent service. I would definitely recommend Tower Ford.
"Great Service, Real Pros"
2015 Ford Explorer, I love it, and Doug and his crew where on top of my repair.
"Great Service, Very Helpful!!!"
Lee Kassler, my salesman was a complete gentleman and extremely helpful! He could not have made the process any easier and simple! Thank You!!!
"Overalll Pretty Good"
Service appointment for my 2016 Fusion (with 4k miles) was for me to wait until the car was ready. They had it logged as drop-off. Nevertheless they got the oil change/rotation/etc (regular service) completed in a timely manner. they werent able to deal with the leaky trunk (Go ford!) due to time constraints. Genial staff. less than mediocre waiting room.
"Fabulous Customer Service!"
My husband and I went in to check out the new Ford Focus and wound up buying one that day. Our Sales Person Jennifer couldnt have been nicer or more helpful. She went above and beyond with showing us all the bells and whistles of the car, took us out for test drive. She took so much time answering our questions and then showing me how all of the bells and whistles worked on my new car. She even called me a week later to see how I liked the car and answer any questions that I may have. I was blown away by the level of service that I received.
"Terrible Customer Service - Lost Sale"
Terrible. I walked in... no one approached to say hello. So I waited and standing around. Another gentleman walked in. Again, no one approached us. We began to have a conversation and turns out that we both were in that day to purchase. I was purchasing an Explorer Platinum. He was buying a Mustang Convertible. Like, we knew the price and ready to purchase. All we needed was one person to help us and say hello. We waited 30 minutes. Finally someone came by and said hello, sorry, we will get to you in a minute. I want to reiterate that ALL the employees and sales personnel acted as if we werent even there. Ridiculous. after 45 minutes, we walked out. I understand if you are busy, but you cant just ignore customers.
"Great Services "
2016 explorer! Great job! Nice people... I would recommend Tower Ford to all my family and friends!
"No High Pressure Sales!!"
It was great. No pushy sales pitch. Said what we wanted and they quickly found the right Explorer without attempting to up-sell something we didnt want or wanted to pay for.
"Great Sales Department"
Just purchased the Ford Escape and great experience in sales department.
"Ford Escape Service"
service was thorough. I made the appointment on the phone for 7am- the service center did not open until 7:30am.
"Great Place To Buy A Ford"
Great dealership--friendly, helpful staff Smooth transition of returning old car and getting my new one.
"Great Service!"
I am always pleased with the service that I receive at Tower Ford.
"Ms Pierre"
05-16-2016
I bought a beautiful Ford Explorer 2016. The staff at Ford was very helpful and offered excellent service.
"Anthony Divanna"
Everyone in your service center was very helpful, efficient, and were wonderful.
"Ok Service"
05-09-2016
did not solve one of the problems with the car. Complained about car pick up and was told nothing was wrong
"Great Service Center At Tower Ford "
We are the second owner of a 2010 Ford Edge. We have gone to tower ford for service for the past year. This incident was to replace all four tires. I choose to stay with the same brand and model tire the car had previously. With that being said, those tires were the most expensive for the make and model of our car. I told Doug I wanted to stay within a price range and he was able to price match the tires and saved about 25% for the set of four tires. I am pretty happy with the service and will return to do routine work on the car.
"Awesome Salesperson!"
We purchased a 2016 Ford Escape, which is our second Escape with Tower Ford. The service and the salesperson, Rick, was impeccable. Having had good experiences with Tower Ford we would highly recommend this dealership.
"Mr. Philoip Wm. Grella "
Great people Great work Great place nothing but the best of times.
"Smooth Process"
Steven Dyer was excellent. No nonsense. Got the deal done quickly and with no games.
"Great Service"
2015 Ford Edge. Prompt, efficient and friendly service.
"Prompt , Professional"
I own a 2012 escape pre owned precertified . Warranty work and non warranty work was performed. Work status updates were prompt.Loaner car was available, everything went smoothly.
"Great Sevice"
Always have a good experience and service cost was very reasonable.
"Expert Service Staff. "
My Tower Ford service was convenient and fast. I had just finished breakfast then was sent on my way back home. The service summary sheet was helpful too. Thank you.
"Tower Ford"
Saturday service dept open is a huge help for people that work Monday thru Friday.
"Excellent"
Service manager/supervisor was great! Really helped with my repair and service to work with my schedule.
"2016 Ford Escape"
04-08-2016
Rick was so helpful. He answered all questions easily and made the whole process a breeze. Thank you for having such a fabulous dealership. No problems and I had my new Ford Escape in less than a week. No hassles. Just easy breezy. Thank you for such a fabulous experience.
