"As Usual, Everything Was Excellent."
As usual, everything was excellent. Service is quick and reliable, and the waiting area comes equipped with WiFi, coffee, and snacks. (It is also very comfortable!) I unfortunately had to reschedule two times before I ended up getting to Smythe this time, but it was no problem at all.
"Exceptional Service"
I had a great experience servicing my XC60 at Smythe Volvo. The rep was pleasant. He patiently listened to me and answered my questions. He was polite and friendly while providing suggestions and explaining about the vehicle. The waiting area was very comfortable. The vehicle was returned on time washed and cleaned inside and out. They followed-up to make sure everything was good with the vehicle.
"Great Service And Customer Focused"
Been a customer for over 30 years. All my Volvo cars have come from Smythe. Currently have three. Very customer focused.
"One Brief Visit"
My father gave my daughter his 09 S40 when he quit driving. I made an appointment to have the car looked over and service brought up to date before I drove it to California. The dealer knew they wouldnt see me again and yet I was treated just like a valued customer. This review is the best I can do to show appreciation.
"Excellent Service"
Service department does top quality work, and are friendly and knowledgeable. Service Advisor Dennis is excellent at his job - he goes above and beyond to be helpful.
"I Paid $700 For An Oil Change!!!"
I had a very busy day and dropped my Volvo off for a routing 40k mile service. I came back 3hrs later to realize that I essentially had paid $700 for an oil change and "steering fluid" replacement; and they didnt even rotate my tires! Several subsequent emails to the dealership went unanswered.
"Great Lease Deal"
I leased a 2017 Volvo S60 for a great price with no money down. The salesman was courteous and professional during the leasing process. My car was ready at the promised time, and he explained to me all of the components of my new vehicle. I would highly recommend Smythe Volvo to lease a top quality vehicle.
"Smythe Volvo Is Outstanding"
We buy our cars from Smythe and get them serviced there. Every part of their operation is outstanding. This last time we had two Volvos serviced. Both needed regular maintenance and one needed some repairs. Service personnel were intelligent, capable, sensible, friendly and did an excellent job.
"Excellent Service!! Very Professional !!"
I was very satisfied with the service. Doug was my service advisor. I found him to be very courteous and helpful. He addressed all my concerns. In addition, he gave me a follow up call to find out if I was completely satisfied, and to see if I had any added concerns.
"Volvo People Take Notice Of Smythe Volvo"
When the time comes for my next Volvo it will at Smythe
"Outstanding People To Work With"
The people at Smythe - honesty, excellent interpersonal skills, the service department is superb,
"Proactive Service"
My service advisor Doug called me to let me know there was a recall on my Daughters S60 back up camera and scheduled a day and time to have it fixed. The car was finished on time and washed when I came to pick it up.
"Service With A Smile"
11-24-2015
never have a bad experience here. Doug Mac Adam always takes care of me with professional service and always with a smile. Car is ready on time as promised, and no unnecessary repairs are ever made. Also never a problem getting a loaner car¿
"Super Awesome Service"
Smythe Volvo is extremely thorough when it comes to service. This department does automobile maintenance the right way. Not only taking care the regular maintenance checklist, they found the root causes of two seemingly minor problems and corrected them promptly. To top all of these, the service is free! My car comes with free maintenance for 45,000 miles.
"Consistent & Outstanding Service"
Just had our old and new(er) Volvos in for servicing at Smythe and want to express - their team is stellar! From Tina, to Tom, to the mechanic - Smythe staff are consistent, friendly, expert, responsive, and educational. Their service is outstanding!
"Excellent Review"
Smythe Volvo always provides excellent service, has an excellent, competent, accommodating and friendly staff. Mr. Jeffers should be rated about Five Stars, he is an excellent representative. The dealership is immaculate.
"Great Service Twice!"
Great Service Every Time! Doug in service was great yet again this week in getting me in and out of the service shop on my schedule. He was open and honest about pricing and even offered recommendations of what I might want to think about doing in the future without compelling me to buy right then & there. He also arranged for a ride for me to and from the train station in town!
"Outstanding And Friendly Serice"
Outstanding and friendly. They explained in details the work to be done and why. I have not need to go back because the service was not good. I have owned the car for 15 years and they have always done an excellent job. I expect to keep the car for more years .
"Emergency Tire Repair"
On the day of my Dads wake, I woke up to a flat tire due to a pothole puncture the night before. After contacting Volvo on-call to get a tow to Smythe, I called the service area. Knowing I had to be back on the road by noon, Dennis, Tom and the team got the new tire on and fix well before noon. I appreciate the great effort on everyones part to help me out during a stressful period. Thanks!
"Discrimination - Terrible Salesperson"
I was transferred to the US for work and wanted to buy a vehicle as soon as I arrived. I visited a couple of vehicle dealers and all of then could sell me a vehicle, as long as I had proof of ID. I found a car that I liked at Smythe Volvo. A rude salesperson, told me that they would not consider any of the documents I could provide (ID, passport, foreign drivers license, SSN) as as proof of ID. He was very unhelpful, not providing any valid reason for not selling me the vehicle. I felt discriminated in this car dealer, since in other places they allowed me to buy a car. In "Motor Vehicle Commission of New Jersey" website, they say you can buy a car providing "Purchaser’s actual drivers license OR identification document."
"Traveled Over 200 Miles To Buy Our Xc70"
11-10-2014
We found a used XC70 on cars.com. We negotiated the price on the phone then drove 200+ miles each way to purchase the car. Smythe was priced thousands below any car we could find in the DC area so it was worth the trip. Upon inspection of the car when we arrived, the built in DVD player screens were working but had some minor distortion. They agreed to replace them for free. Since they knew we traveled so far to buy the car, they could have told us no. Our salesman was the guy who first answered the phone. He was terrible. Thankfully, he was out of the office most of the time when we called, and we were able to work with other sales people who were great. It kind of burned us the original guy was the one who got the commission since he did nothing. We have owned the XC70 now for 6 or so months with no issues. We were very happy with the entire process at Smythe. With that said, hopefully we wont have to travel that far again for our next purchase.
"Marie B."
10-31-2014
Mr. MacAdam and staff are all courteous, competent, professional, accommodating, and friendly. They do an excellent job when servicing your car and the car is always ready as promised. Smythe is the best dealer I ever purchased an automobile and received service from in all my years of driving. I highly recommend Smythe. Smythe and staff are excellent! Thank you for your excellent service.
"Fantastic Cars And Wonderful Service Department"
09-10-2014
Easy to buy. Tom is the most pleasant car sales person we have ever met! Got the right model and exact options I want. Very professional team in the service department. Courteous and always strive to do the best. Most importantly, my car is reliable and fun to drive. I almost welcome my longer commute to work after the recent work group move. ;)
"Marie Bosslett"
08-22-2014
Doug McAdam and staff are always courteous, professional, accommodating and competent. Mr. McAdam took my car on an emergent basis because I had to travel and did not have an appointment and I needed to know if I could drive my to Boston or not. My car was checked out and I appreciate same. Because he checked out my car on an emergent basis I did not have to get plane reservations the last minute. Thank you Mr. McAdam and Smythe Volvo for your continued excellent service.
"A Pleasure, As Always!"
08-22-2014
All the staff is courteous and caring, making all the aspects of car care as hassle free as possible! Truly concerned for our well being, things taken care of in timely manner! I love these guys!!!!
"Smythe Volvo Rocks!"
08-22-2014
Both times I have brought my car in for service, I have dealt with Tom. He is nothing but friendly. This last time, my online-scheduled appt didnt go through properly, yet Tom made sure that my car was taken care of that day and still found me a loaner car. I am very happy with the service at Smythe Volvo!
"Mr. Randy Parmett"
08-15-2014
I have been a customer of Smythe Volvo for 30 years and have purchased 6 cars from them. They are professional, competitive, and courteous. I would recommend their dealership to anyone.
"They Always Exceed My Expectations!"
08-15-2014
Doug and his teammates are always great, upbeat and make getting my cars serviced a very pleasant experience! I will never go anywhere else to buy or to service. It should be noticed that I live 60 miles from this dealership and I drive by several other Volvo dealers to get there! Been a customer for a dozen cars over the last 20 years and will continue to be.
"The Best Service You Will Get ."
08-15-2014
The best service at dealership I never have. They called to let I know what is going on with my car while my car getting service done and also easy with any step to bring the car to get service there. Even the things that I didt mention to them they will check and fix it. I am really appreciate that a lot. Thanks again for all service with smile and friendly I want to say Douglas MacAdam you are the best. sasithorn kunch
"Smythe Volvo: As Usual..."
03-09-2014
Always great service. Doug MacAdam typifies what this dealership is about. No wonder they are expanding to a new building. Volvos are great cars, but a dealer like this rounds out the experience.
"Our New Volvo"
we recently leased a 2013 s60 volvo from smythe in summit nj. we could not be happier.This was our second time getting a car from them and nothing has changed. They still give the best customer service and go out the way to help you with obtaining the car you want to buy and or lease. They are courteous, and know their product. I highly recommend anyone getting a car from them.
"Smythe Service Is Impeccable."
Smythe service is impeccable. They always look out for the customers best interest.
"Honest Service,"
Honest service, reliable estimates and no pressure to perform suggested maintenance
"Great Service Department!"
Great service department! Its like having a private garage to maintain your volvo.
"Always A Pleasure To Deal With"
Always a pleasure to deal with the service staff. They are always very accommodating.
"Always A Pleasure"
Always a pleasure to deal with the service staff. They are always very accommodating.
"Every Visit I Have Been Met By A Courteous"
Every visit I have been met by a courteous and professional staff who have met each challenge to maintain my vehicle operating at its best. Thank you
"Explanations Of Estimates"
Explanations of estimates and repairs were provided in a prompt and courteous manner by Nick, my service advisor.
"Explanations Of Estimates"
Explanations of estimates and repairs were provided in a prompt and courteous manner by Nick, my service advisor.
"Excellent Customer Service."
Excellent customer service. Symthe has a personal touch with its customers I have never seen from a car dealership.
"As Always, Great Job!"
Our car was in for a regular maintenance and the service team at Smythe did a great job of getting the car in and out quickly. Sean, Tom, and Nick were a pleasure to deal with and took the time to explain exactly what was done to the car. As always, great job!
"Thank You To Gary And Tom."
From the very first telephone contact through the time I drove home, the customer service was excellent! I was extremely pleased and will return for future service calls. Thank you to Gary and Tom.
"The Service Department Is Top Notch."
The service department is top notch. Doug McAdams has been my main contact for many years and I have never met a more customer friendly( and highly qualified) service tech ever!
"Smythe Is Top Notch."
Smythe is top notch. Nick Pavano is always great to work with - he keeps you informed all day as to the status of your car and is always very friendly. I wouldnt go anywhere else.
"Always Pleased With Your Service"
Always pleased with your service and glad you were able to accomodate me on short notice!
"Excellent Service."
Excellent service. Quick turnaround. Delivered as expected. Pleasant experience all around.
"Weve Been Smythe Customers Since 1998"
Weve been Smythe customers since 1998 and every interaction has been excellent. Thank you.
"Excellent Service."
Excellent service, as always. Courteous and flexible staff that knows how to solve problems. Always a warm greeting and attention to your preferences.
"Given Such A Short Notice,"
Given such a short notice,Tony and Robert (Tech) were very accomodating. The work on my V70 was completed while I waited, and not too long at that. Upon paying my bill, Smythe also happily honored my discount coupons, as well.
"Very Excellent Work."
Very excellent work. Smythe Volvo is the best and efficient dealers in the whole North America
