"It Was A Good Experience Ok"
It was good experience. And yes i am still looking for a jeep.
"Excelent Buying Experience "
I have been a repeat customer at Crown - from the sales team to the service and parts folks everyone is focused on making you feel like part of the Crown family. I recently purchased an Escalade from Crown and our consultant Jeff did a wonderful job exploring all the questions and needs we had about such a significant vehicle. We appreciated the thorough understanding of the vehicle and professionalism that the team at Crown provided- we will certainly make them our first stop when we are back in the market.
"Vehicle Upkeep"
Service was timely, professional and I am satisfied with the results.
"Great Roadside Service"
Very timely roadside service to diagnose problem and get vehicle on the road again -- extremely satisfied.
"Car Service Experience At Crown Cadillac N Rt 22 E"
I could not ask for better service. Freddy and Bill are patient they listen, they resolve. Even though I do not understand car mechanics, Freddy always explains it to me so I do know whats happening with my car. Freddy and Bill are assets to Crown Cadillac!!
"Always Courteous"
always courteous and clean waiting location - good cup of coffee as well as you wait
"Great Service"
Pleasant experience when I had my maintanenc service edone
"Crown Service"
Mr. Freddie Baez, service attendant, assisted me once again professionally and courteously. I called him to have my OLDSMOBILE 98 serviced. He scheduled an agreeable time for me to bring the car in. Immediately, as I arrived, information was taken, and the car was serviced. He returned to me to notify me of my cars other problems and advised me sagaciously on what to have done and not done to the car. The service department at Crown in Watchung , N.J., is top notched and have integrity . Thank you, Mr. Baez for taking the utmost care of me and my car. It is appreciated.
"Best Car Dealer Around!"
As always, I was treated with courtesy & the wait time was minimal. Will be back for my 3rd car when the time comes. Love the staff!
"Highly Recommend Crown Cadillac!"
Our salesman, Bill Devine, was fantastic! No pressure, just extremely helpful and personable. Would highly recommend Crown Cadillac and Bill Devine!
"Crown Cadillac"
great dealership friendly staff. good and fast service.
"Wonderful!"
The service department particularly the Service Manager ("BILL") was timely, courteous and quite knowledgeable!! I was stranded on the highway for several hours, called CROWN Cadillac and he proceeded to assist me and after my car was tolled in, quickly resolved the serious issue with my vehicle. The Salesmen, especially Emmanuel "Manny" has proved to go far beyond accommodating in providing excellent service, professionalism and yet treating clients like family. That was why we chose CROWN CADILLAC as opposed to several other Cadillac Dealers whom we initially consulted. Blessings to you CROWN. Hoping your service will remain consistent, reputable and your ratings stand...... head and shoulders above all others!!
"Great Service And Ecellent Consultants"
11-17-2014
one of the best service depts that I have ever used. especially like the quality of the service consultants like FREDDY BAEZ. he is very knowledgable and professional and most important he engenders trust in his customers.
"Excellent Service"
10-29-2014
Service Manager Bill Friedman is always accommodating. He made a same-day appointment for me and my car was serviced quickly after I arrived. Crown Cadillacs service dept. is excellent. I always use them for service even though I did not buy my cars there.
"A Very Satisfied Customer"
09-30-2014
I felt that my service advisor, Freddy Baez took a proactive approach to my vehicle problems and worked to get it resolved to my satisfaction.
"Recall"
09-15-2014
I went for a recall on the trasmission shift cable. The service representative, Freddie, told me there was another recall and Crown would take care of that at the same time. I received the 2nd recall notice days later. I was at Crown for less than an hour.
"Great Service"
09-15-2014
The service staff is always friendly, courteous and professional.
"Bumper To Bumper Warranty"
09-15-2014
My husband brought my car in for service. They were able to accommodate him without a problem. Thank you for your quick and hassle free treatment.
"Crown Made It Easy"
The scheduling was easy; I was greeted immediately; I was able to drive away in a rental vehicle in less than 10 minutes. And Freddie communicated throughout the day. Great!
"Excellent Service Convenient Location"
I think they did a great job making me feel more then just a number.. From the sales rep up to the sales manager.. Good Guys...
"Great Service And Friendly Recognition"
It was the 100K mile service and while VERY expensive it will insure that the car will perform into the future. As this my 5th Caddy from Crown, I am very satisfied with the dealership and the care and respect that they offer to me.
"Kind, Quick & Courteous Service Dept"
Freedie was very nice, from when i called to make the appoitment for the recall on my car to my being there, he came into the waiting room twice to give me updates and or question what i needed/wanted done on my vehicle.
"Excellenth"
The people in the service department are outstanding. You can buy a car any place and get good treatment that is not always the case with services. That has kept me coming back for more than 30 years.
"Crown Cadillac Excellent Dealership"
The whole staff at Crown Cadillac really care about the customer. From the sales department to the service department. I have purchased 4 Cadillac SRX and each time the service I received was A great experience. They treat me like family every time I go for service.
"Stellar Service Department"
Always treated well by the service personnel. Never feel like they dont take the time to understand my concerns. Every service department should be like this one.
"Great Service"
The Crown Cadillac customer service department is outstanding. Freddie is great to work with and ensures that I am apprised of any critical issues that should be addressed right away with my car. Always great service. Thanks
"Service With A Smile!"
Not only are the service people very courteous, they really do go above and beyond to make certain that all your concerns are taken care of.
"Great Sales People."
Our nephew works their in the service dept, for years he has recommended Crown for buying our next car. The Sales Mgr Jeff Genovese and the Sales person Jeff Pate gave us there time & courtesy & professionalism that gave us a comfortable feeling about dealing with Crown Cadillac. We will recommend Crown to all of our friends.
"Great Service. "
The staff was vere cordial and responsive to all of my concerns and questions. I appreciate the attention and quality service.
"Great Service, Friendly And Professional Staff"
I came in for an oil change and some other minor things and was greeted with a friendly welcome and professional attitude. Everything that would be done to my car was explained clearly and then we were shown to the waiting area and informed that the service to our car would be done in about 40 minutes. Everything was done as I was told and within 40-60 minutes including a car wash.
"Great Experience Very Helpful"
ALL THE SALES PEOPLE AND MANAGEMENT WERE EXTREMLEY HELPFUL AND MADE OUR NEW CAR EXPERIENCE A PLEASURE. NO PRESSURE AND WE WERE TREATED HONESTLY AND FELT AS IF WE WERE DEALING WITH FAMILY. A GREAT PLACE TO BUY A CAR.
"Best Ive Dealt With!!!"
The service was very quick, the appointment was made at a time that was most convenient for me, and the entire staff was very professional and worked quickly.
"Nice Job"
My issue this time was a need for body work. Bill Friedman could not have been more accommodating and the finished product could not have looked more perfect.
"Great Service"
Prompt and professional service. Price negotiations including trade-in value were straightforward and hassle-free. Enjoyed the experience and Jeff Pate was great.
"One Of The Best Service Experience Ive Ever Had."
Not only was the service very professional, but the service man went as far as to show me the new CTS and give me information regarding the size ect.. Blown away.
"Purchase Of Srx And The Installation Of Heated Se"
I use to get my cars thru a car broker because I couldnt stand the theatrics in trying to obtain a definitive price for a new car. I now have leased my second vehicle with Crown Cadillac and would never go back to a broker because of the professional and courteous care that I now have expected. Bill
"Absolutely Wonderful Service!"
The experience and service was EXCELLENT, as it ALWAYS is. The service department is the main reason that I returned to Cadillac for a second vehicle. The service department and the workers were wonderful as always!
"Exceptional Service"
The service rep called me to explain the need for the update & he then scheduled an appointment for me. I have dealt with Crown Cadillac for many years & always experience exceptionally fine services.
"Excellent Staff And Prompt, Effictient Service"
I have always experienced excellent service for the many years of dealing with Crown Cadillac, and have owned or leased a total of 26 Cadillacs over this span of years.
"Fast Perfect Service"
A cover was misplaced in my engine compartment. Possibly my fault or the dealership. It was replaced at no charge to me.
"Great Buying Experience"
I would like to say first Crown Cadillac made me feel very welcome and at home as you always have the many years Ive serviced your dealership. That was my second car buying experience with Crown Cadillac and definitely not my last.
"Great Customer Service"
Ron Kramer And The Crown Cadillac Family Were Very Accommodating And I Would definitely Without Reservation Recommend My Friends To Crown Cadillac In Watching NJ
"Knowledgeable Technicians And Great Service"
the problem was found immediately and it was determined that parts were needed and I was offered a loaner and was on my way in minutes.
"True Professionals"
Freddy Baez is a very courteous & professional employee & its always a pleasure dealing with the service department at Crown Cadillac
"Outstanding"
My experience with Crown Cadillac was outstanding. I am always impressed with the excellent service that your dealership continues to provide. I highly recommend John OCarroll and all of your service providers.
"Great Service"
Very friendly and courteous. Work was done professionally and quickly. Really appreciate all that Crown does!
"Service Is Great And Worker Are Very Professional."
Freddy Baez is the best. Im very happy with your dealership. Im glad I made the right dicision when I chose Crown to buy my new car. Maintenance is just as importment to me as buying the car. Thanks again
"Great And Friendly Service."
We have always found everyone to be friendly and efficient and interested in resolving whatever issue we have and this time was no different. Fred was a splendid representative of Crown Cadillac.
"All Of The Above To Very Satisfied."
I find that Crown is not a cookie cutter dealership. They provide actual service and advice and GM should especially pay attention to that model today.
"Highly Recommend"
Everything went very well with my recent service. My advisor, John O. was very pleasant and kept me informed on my cars service progress throughout. I would definitely recommend this dealership to another Cadillac owner.
