"Horrible Customer Service!"
Let me just start out with WOW, what an atrocious process working with these guys. I recently purchased a 2014 Lotus Evora S with 3,100 miles on it. The price was reasonable, but it took them over two weeks to get the price down to a competitive rate. The car was driven by one of the owners or managers (I forget which), and was on the market for over 250 days, and they did not want to budge on pricing. Finally, after physically sending a wire to another dealer, they contacted me last minute agreeing to my terms. Not only did I have to back up the wire with the other dealership, and potentially tarnish my reputation, I expected the car to be in excellent condition, considering they claim to be a Lotus dealer. The car arrived, and was overall in good condition, dont get me wrong. However the Lotus lettering on the back of the car was missing the "U", which the Jameson and his manager said to take up with the transport company, despite transport showing no issues with the car when they picked it up. Secondly, the star-shield on the car is peeling, also they said to take up with my local Lotus dealer under warranty. Third, the steering angle was at fault, which is a big repair and they also said to take up with my local shop. Fourth, the car arrived with only one key. None of these issues were disclosed in the listing at all. A car from a Lotus franchise is expected to be in top shape and have a second key. I wouldnt expect otherwise unless it was from a small, wholesale dealer. To top this off, they refused to release the car to my first transport company, despite having my funds in hand, in full for the vehicle. This has never happened in over 30 transactions for me with any other dealer. I had to reschedule with a new transport company, and was assessed a fee, and it took another week + to get the car. On top of this, Jameson and his crew were sloppy and slow at "overnighting" paperwork, taking a week versus actual overnight. The whole process was sloppy, and cost me money. At the end of the day I merely requested a $500 refund for the initial deposit I made on the car. They stopped responding to my requests and disregarded my emails and messages. I highly recommend taking a pass on this dealership. They are not interested in the clients, but just themselves. I own several businesses, and everyone knows the customer comes first. These guys are messy, disrespectful, and do not hesitate to act above the client.
"Service "
No complaints. I have been getting my car serviced at Baker for years and have never had an issue. The techs are informative in reviewing the repairs that are needed. They move quickly and everyone is easy to work with. I would say the entire staff is looking out to make sure their customers have a great experience!
"Great Staff"
In purchasing my new car everything couldnt have gone better! The whole process went smoothly. If you are looking to purchase a new car Baker is the place to go!
"Service"
The staff in thee service department are very friendly. The turn around time is always quick.
"Highly Recommend! "
I have been a customer of Baker for years. I purchased my Dodge here and my wifes Jeep. Everyone is professional, honest, and a pleasure to work with.
"Great Service Department!!"
Every time I come to Baker it is always a great experience! When I purchased my Jeep Grand Cherokee in 2015 the sales process was easy and went smoothly. The staff was informative and helpful in picking out the best car for my familys needs. The service staff is always super friendly and accommodating! Overall a great dealership! I highly recommend them!
"Excellent Dealer"
Ive purchased two new vehicles from this dealership and have had great experiences each time. I go there now for service and its still awesome as they continue to take care of my vehicles needs. Ask for Taylor in sales!
"Jack Lambert"
attempting to find out availability of a vehicle is difficult
"Wonderful Customer Service!"
Everyone was so nice and willing to work with us. We are over satisfied and blown away with great customer service and the process was so quick! We will absolutely recommend this dealership.
"Great Car Buying Experience"
From start to finish, everyone from the sales department to the financing department was incredibly helpful. We never felt rushed at all. Walked in with hopes of finding a new (to us) car, and walked out feeling great about the purchase. I love my new Jeep! Thanks especially to Jameison who worked with us and made the sale happen.
"Satistied Customer"
The friendly and knowledgeable staff, the timeliness of the appointment -- understanding that my time is important, but never cutting corners on service work.
"Smooth Easy Transaction"
The shopping process and transaction were almost effortless. The staff worked together like a well oiled machine to get our paperwork together and have the transaction finished in almost no time.
"Great Service, Bad Parking"
The lady in service was superb and got me in and out very quickly. But the person who parked my jeep left it in first gear, so when I started it it jumped and almost hit the side of the building. Please be mindful of this. His could have been a bad accident.
"Good Experience"
The lady who took our infomation was very pleasant and accommodating. Much nicer than the time were last there when some man was there. The service tech came out to ask us more information about the heat/ac problem and was very nice too.
"Great Service"
Everyone there was so helpful from the time we walked in. They all made us feel very comfortable. I am so glad we chose Baker Jeep!
"Great, Friendly Service"
I made an appointment, arrived a little early, car was taken and serviced in a very timely fashion, woman at the counter was informative and kind.....perfect experience!
"Get The Job Done!"
An appointment was scheduled and the parts were available when scheduled. The service was quick and efficient. I enjoyed the rest of my day exercising and walking.
"Great Sercice To Help Customer Meet Deadline"
Your sercice personnel keeped trying to find solutions for my problems. My car needed extra time in the service bay but the knew I had an urgent problem at post office to deal with, so they got me a loan car for a couple of hours for me to complete my work while they worked on the cR.
"Grand Cherokee Altidude"
The salesman Doug was excellent and very helpful and knowledgable. I really enjoyed working with him. I would recommend anyone go talk to Doug about their next purchase.
"Great Service."
It was a pleasure to work with Susan in the service department. She is a standout in representing good service in your dealorship.
"Great Customer Service"
I was told they would have to keep my car overnight. I told them that I have to work the next two days so I needed a vehicle to get back and forth to work. They gave me a loner to drive until my car was fixed.
"Great Service. "
the salesperson was very knowledgable. The whole process was easy. Didnt feel any pressure to purchase the vehicle. The Salesperson was very accommodating with our request. Overall very pleased with everything.
"So Happy I Made My Very First Car Purchase Here!"
This was my very first car purchase Ive ever made and Jameson made me feel very comfortable and confident about the big decision I was making. He did everything he could to make sure I was getting the best Jeep possible and I am beyond happy with my new jeep! Thanks so much Jameson!!
"Worst Car Buying Experience In My Life"
Purchased a used Jeep here the 1st week of August. There is a lot of things between when I walked in and purchased the car that were horrific, but I will just comment on the biggest, and still unresolved, problem. 2 miles after driving it off the lot the check engine light comes on. After repeated calls and complaints, Baker took the Jeep in attempt to identify and fix the problem. No calls or updates for TWO MONTHS unless I called and called...no return calls from them. After two months they replaced one of the catalytic converters. Again, 2 miles after driving off the lot the check engine light went back on. They replaced the second catalytic converter shortly thereafter. Again, I drive off the lot and the light comes back on AND the car sounds like its going to explode when I accelerate. At this point I also needed to get the car inspected to avoid being ticketed. Obviously it failed. This was the middle of October mind you, and now I had until October 31st to have it re-inspected. Now they tell me they put the wrong size converter in, hence the light being on and the Jeep sounding awful when I accelerate. STILL waiting on yet another part to come in for over TWO WEEKS now. Best part is when I called service today the part still was not in AND there are apparently no loaner cars available. Who is going to pay my tickets for a past due rejected inspection sticker on my car? They do not care about customer service and they prove it over and over. I have kept my mouth shut for 3 months, been polite and more than patient with them and I continue to get treated like garbage. Be warned.
"Great Service"
Great service! They were attentive to my vehicle and what needed to be done.
"Baker Dodge"
My total sales transaction was a pleasure. My salesman Rob was a true professional from our first contract. This is a man you should be proud to have on your sales team.
"Very Pleased With Staff And Service."
I was treated in a respectful and friendly way and my vehicle was taken care of promptly.Very pleased with my experience.
"The Perfect Car Buying Experience"
Very straight forward, no pressure, knowledgeable. Everyone that we dealt with was friendly and we were treated respectfully. A perfect car buying experience. Will definitely be purchasing from this dealer again.
"Jeep Dealer In Princeton Great Sales Staff."
My sales professional Mike was very patient and nice. Also willing to work out a deal didnt just give up. Jameson was also brought in and he was sincere and professional.
"Baker - The Best Jeep Dealer"
The entire experience was really great. In shopping for a Jeep, I visited a number of other dealers and been in contact with a few others. Baker Jeep was by far the most professional, knowledgeable and all around helpful. The type of service my family received is what I would expect from a Jeep dealer.
"Great Service!"
courteous and clear. no confusion on work and thorough on details. good on recommending repairs too. place has comfortable waiting area.
"Owner, Small Consulting Company"
Alan -service manager went the extra mile to help me solve a vehicle problem. Also his record keeping was helpful in making things work well in making sure I was up to date on all recall updates.
"Service, Beyond The Call Of Duty!"
The Service department treats you like one of their own and theyll go beyond the call of duty to take care of the customers problem. They had their top mechanic ride in my car so that I could demonstrate to him what the problem was!
"Efficient Purchase Process, Good Buying Experience"
The whole trade in process is very efficient, no matter sales representative or manager team are prefessionals and knowledgeable in their responsible areas. The negotiation on trade in value took a comparatively long time, but still glad finally can agree on a satisfied one to all.
"Horrible Facility And Poor Employees"
06-03-2015
I bought a new car there over a month ago and they still have not paid off trade in loan and they took 32 days to get my license plates. I hope DMV fines them.
"Great Car Buying Experience"
06-03-2015
My husband and I had a great experience all around working with Tim Lynch. He listened to our needs/concerns and went above and beyond to get us the exact car we wanted. We could have easily dealt with dealerships much closer to our home but were drawn to the folks at Baker because of their great customer service. So happy we made the trip to Baker!
"Excellent Car Buying Experience"
06-03-2015
My husband and I had a great experience all around working with Tim Lynch. He listened to our needs/concerns and went above and beyond to get us the exact car we wanted. We could have easily dealt with dealerships much closer to our home but were drawn to the folks at Baker because of their great customer service. So happy we made the trip to Baker!
"Service Dept Is Horrible"
06-03-2015
Many, Many promised follow up calls as to the status of my vehicle and I have yet to receive ONE.. My car has been at the dealership over 30 days. The service manager promises to call me and he NEVER has. I call every day to listen to an excuse.. LIVID!!
"Great Service With Focus On Safety & My Wallet!"
06-03-2015
My daughter travels over 4-1/2 hours in each direction when she leaves for college. I rely on the team at Baker to make sure that her car will not only make that drive without incident but provide a safe operating vehicle for her while she is at school. Between Matt Belson, Kirk Reinson, and the rest of the highly-trained technicians at Princeton Baker, they find a way for my daughter and I to accomplish our goal while keeping an eye on cost. Safety concerns and operating issues are brought to our attention, while maintenance items are "watched" to be planned and scheduled for when appropriate. If and when something is needed, they advise action; if something can wait to fit into her school schedule and our wallet, they let us know that as well. Not many dealerships operate in this fashion and over the years they have gained our trust; especially mine as my most precious possession is driving that vehicle. This dealership is different and stands out from the rest; you will know what I mean when you become a customer.
"Excellent Experience!"
06-03-2015
I purchased a Jeep yesterday at Baker Jeep in Princeton, NJ. The entire buying process was great. Tim L. was the sales associate that worked with me - he was helpful, patient, and took the time to show me models, options, etc. He was knowledgable about the different options and when it came time for the actual negotiating process - (although nobody likes that part...) it was better than expected. I visited another Jeep dealership 1 week prior and was unhappy with that experience...so needless to say I was very happy with the overall experience at this dealership and would recommend this to anyone interested in a Jeep product!
"Nothing Good To Say"
06-03-2015
Downright horrible...the manager hung up on us.salesman taylor never returned phone call as promised.they repainted a part of the car like a 5 yr old would.they sent us out of showroom with no gas in car...my dad was going to buy a car too but they were too lazy to dig from the snow....good salesman....not....we are trying to resolve problem...waiting for a call from ed baker...we will take further if necc....
"Great Service Department And Good People"
Bought a trade in black gti from the 2 months ago. They worked on the price with me for hours and got me the loan I could get for someone 24 and buying there first car with only a year worth of credit. Once I bought the car I decided to bring it to a Volkswagon deal for the to check everything out since Volkswagons can be easily miss taken care of and not know it. They found that my carburetor had a lot of residue in it and said it would be a problem down the road (900$) to do. Then they also found to minor leaks in my 1 and 2 gasket (650$) brought it back to baker showing in my bill statement what they thought was wrong with it and they took my car back in and Volkswagon down the street check it out to double check.. They found the same issues. They then took my car into there service and fixed both issues. I was NOT putting out 1500$ after buying a car and they took car of everything. Car is running great and I love it! . Sales guy Jim was awesome and really had a good time with working with him. All in all a great experience
"This Is How All Dealerships Should Be!!!!!"
I can not thank Brandon Baker the owner and Kirk Reinson of the service department. I will never buy a car from anyone else. They are a pleasure to work with, excellent in every skill that makes a car dealership successful! Thank you so very, very much for all you have done!!!!
"My Purchase"
My purchase and trade in went very smoothly. The staff were very accomodating and efficient. I came back to Baker with my 12 y/o jeep because I was happy with them 12 years ago and through the years with service and support. Cant think of a negative thing to say.
"Great. Service"
Great sale people everyone extremely helpful and very pleasant. Had no problems at all. Overall great place for everyone great people and even better service
"Great Shopping Experience"
My husband, son and I went to look for a new car for my son. Nick Perna was our sales rep. He was friendly, calm (which I liked since it is nerve wracking buying a vehicle), prepared, organized etc. etc. After leaving our initial consult with Nick, we agreed that it a true pleasure working with him and I would highly recommend him to anyone. One of the first things he said to us after my son picked the car he bought was how safe the car was. As a mother, that is what I wanted to hear!! Thanks Nick
"Ubelieveable Car Buying Experience!!!"
An unbelievable experience. I actually purchasd two cars from Sam as my wife and I are looking to start a family. I expected to get hosed but I was shocked at how easy the experience was an how Sam and his team worked so hard to hit my budget given all of my demands! I will definitely be going back to Baker Jeep in the future and recommend you do the same.
"Appreciated Salesman"
My husband and I appreciated the candor and helpfulness of our salesman, Sam, as we bought our 2012 Dodge Journey.
"Great Dealership In Every Department"
I recently bought a Jeep Wrangler from Baker Jeep Dodge Ram in Princeton, NJ. I have to say it was one of the best buying experiences Ive ever had buying a car. I have to give a should out to Sam my salesman he is great. The guys in Parts and Service are so helpful and willing to go the extra mile to make you happy. I give all you guys an A and would definitely recommend buying a car from this dealership. Keep up the good work guys.
"Nick Was Great!"
We were shopping for a used car for my daughter. Nick was very professional, courteous and patient as we evaluated the car we were interested in. Buying a car can be a trying experience but Nick made it easy. Thanks Nick. We are enjoying our new car.
