"Do Not Go There!"

I would not send my worst enemy to this dealership. I saw a couple of trucks online (there were only stock photos) that I was interested in, communicated for a couple of days via email and over the phone with the online salesman and arranged to come down on a Sunday (even spoke to him right before driving an hour and a half to get there). When we arrived we were told that one of the two trucks was "lost" and the other was posted incorrectly and would cost a lot more than posted price. When we questions how they "lost a truck", the person I communicated with for days came out and said that the first truck wasnt lost but it needed A LOT more work than anticipated and would also cost more (he had told me the day before that it had been owned by an old man who babied it and kept it garaged). My friend and I left and a couple of days later (after some complaining to higher-ups about the blatant lying we experienced) I got a call saying they were trying to "make things right" and would hold one of the trucks for me and honor the online price I originally saw. I said after the experience I had to think about it and texted the guy the next day to say I could be down on Sunday (it was Wednesday when he called). He responded that in fact they couldnt hold the truck for me and the price would only be good for 72 hours. When I asked 72 hours from when he said he would get back to me. Well, today (Friday) he called to tell me the 72 hours they would honor the price for was from when I originally saw it online LAST WEEK. Seriously? Let me jump in my time machine and go back to when you would honor the prices you post on the website. DO NOT GO TO THIS DEALERSHIP!!!!

"New Car Purchased"

Craig was our sales person and was very polite and knowable about our new dodge Durango. He answered all my questions and showed us all the bells and whistles the car was equipped with. I sincerely feel that my buying experience with Lithia was excellent and all the other employees where very helpful as well.

"Service Deparment"

Cars sales men are great here. The service department guy was very rude. First time I had this problem with service

"Best Buying Experience By Far"

This was the best buying experience I have had. From the time I walked on the lot unilateral I drove off the lot. Sales rep. to finance were polite, no high pressured sales, didnt add anything that wasnt needed.

"Jeep Grand Cherokee 2016"

Thanks for your good service and support and all the process to get my new jeep cherokee

"Lithia Dealership"

Marty and Kent did their best to get me what I wanted. Thanks guys for all your help

"Review"

Friendly service from the time I purchased my car in 2015 to the routine car service. Definitely, will purchase my next car a this dealership.

"Thanks Team Lithia!"

Great dealership, great people, and a really great experience. Me and Dino LOVE our new Jeep Rubicon! Thank you for making my car buying experience painless.

"Good Dodge Purchase....part 2"

"Lots of trucks to choose from. Marty in sales very helpful. Quick purchase....quality product." Previous review came up with one star and I meant five stars all around. Love my truck even more than the day I bought it from Lithia Dodge.

"Mr Daniels"

Luis is a great service writer, a great tribute to your santa rosa dealership

"Great Car Buying Experiience"

The salesperson, David Mora, went above and beyond to make the experience positive. He was very helpful but not pushy.

"We Love Our Truck"

We met with the sales rep and they went beyond our expectations

"Bought A Nice Used 2014 Charger R/t. Sweet Ride Pr"

All the people were very professional and seemed to be good guys. I thought Ryan did a great job in test driving some cars for me. Thats what made me buy was those test drives in those muscle cars. You want to see what those cars will do have Ryan drive them for you. Would have loved for him to cruise that hellcat but oh well

"Oil Change Service"

KYLE IS AWESOME!!!!! HE FIT ME IN AT A MOMENTS NOTICE AND GOT MY VEHICLE SERVICE IN A TIMELY MANNER! WILL ALWAYS BRING MY VEHICLE TO HIM FOR SERVICE!

"Good Dodge Purchase"

Lots of trucks to choose from. Marty in sales very helpful. Quick purchase....quality product.

"Great Service, I Love My Truck!!!!"

Daniel was GREAT!!!!! Made us feel comfortable with the whole process. At a previous dealership we felt like we were only wasting the salesmans time. Daniel never made us feel that way. Took time with me when we wanted to test drive and always made us feel welcome. Thanks so much to Daniel and the Lithia dealership. We would highly recommend them to anyone looking for a new vehicle.

"Gmc Truck Owner"

Luis is always exceptional. He gives the extra effort to make every customer feel important.

"Lithia Dodge Service Visit"

Luis was great as always. He represents the service department in an exceptional way.

"Service Dept"

I think the room for customers talking to the service needs to be bigger. As customers enter the door way every is cluttered together. Need more customer service on hand. To busy for just 2-3 guys helping customers.

"Ram 2500"

Great service. Had regular service and 2 safety recalls attended to. Understand that all vehicles are going to encounter safety issues. What I appreciate is Dodge just takes care of the issue and doesnt hide it from its customers like other car makers.

"Satisfied Customer"

Every thing was terrific. If I could change anything It would be the life time oil change deal. I did not know I would need appointment 2 weeks in advance for 1/2 hour job. Some times that is very inconvenient .

"Recall Review"

Came in for several recalls. Great customer service. Especially the shuttle service.

"Through Service"

Keven was very helpful it was a 1997 Chr Town & country Which they handlled just like a new car off the lot The work is guaranteed. Respectfully, Richard Bishop

"2014 Jeep Grand Cherokee"

They were totally swamped when I called in; something was leaking & they got me in & diagnosed my jeep within an hour. Got it back the next day. They do however need a larger space for the service writers and for people when they bring their cars in. Way too small!

"Fixing An Unknown Problem With My Magnum ..."

Kyle is GREAT! He is ALWAYS so helpful, friendly, knowledgeable, and professional. He figured out my problem ON THE SPOT and got the repair underway FAST! The work of your mechanic team is AMAZING! Thorough, fast, and helpful. Kudos to Paul! As I waited for my car, the parts crew was VERY patient as I asked questions and bought some MOPAR gear ... and then came back for some MORE ... and then even came back again for a part I forgot I needed. Many thanks to Robert! Special thanks, too, to Ron for YEARS of great help!

"Oil Change"

Quick and kind service car was ready when promised

"Great Service"

I arrived in Santa Rosa from out of state and had two very important appointments the next morning in two different areas and had to leave and return to the Midwest immediately afterward. My transmission had been malfunctioning the night before my appointments and I was in a strange place and would possibly have no transportation on the following day. I took a chance and went to Lithia Dodge the morning of my appointments. I arrived at 7:00 AM. At 8:00 AM, I was met by Nathan, a very patient service writer, who never made me feel rushed or “just another customer.” I explained my predicament and he said he would try and get the vehicle testing done as soon as possible. At that moment, the mechanic came in and I was able to discuss the symptoms and problem with him. Just in case I would have to leave the vehicle should the problem turn out to be major, I contacted my insurance company and they instructed me to call Hertz. I did so and the cheapest car they had for the day were SUVs that rented for 150.00 a day! This price, to me, was outrageous. I mentioned this to Nathan and he directed me to the auto rental agency they use. I subsequently rode with the shuttle driver, Kyler, a pleasant young man. After he transported the passengers who had work being done on their autos, he took me to the rental agency and waited while I discussed the situation with the personnel should the need arise to rent an auto from them. (As an aside, their rates were one-third the rates charged by Hertz.) Kyler then took me back to Lithia Dodge where the mechanic concluded the the vehicle was safe and serviceable to drive back to the Midwest. As a result, I had my vehicle to use, I met my two appointments, and I was able to leave on schedule. I was able to avoid a number of inconveniences and problems that would have been a small nightmare for me. The staff at Lithia Dodge deserve praise for their actions in the way they treated me as a customer. This auto agency is certainly doing something right.

"Another Great Purchase And Experience"

My 2015 Grand Cherokee is the second Dodge product Ive bought from Lithia since early last year. I bought a 2015 Dodge Ram 1500 last year and its been the best new vehicle Ive bought in many years. The sale staff and sales strategy at Lithia is why I returned. No foolish dickering on price while you sit and the salesman and sales manager have coffee in a back office trying to sweat you into paying too much. Bottom line prices are posted right on the windows and you buy or dont buy based on that. If you ask, they will show you the invoice and if you push a bit you can get a better dealer discount like I did on my Cherokee. As far as the sales staff, I want to again thank Graham Shillaker. He is the most knowledgeable sales person I have ever encountered, If you want to know how something works and want to be shown how all the new technology works hes your man. I havent found a question that he doesnt have an immediate answer for. That is so refreshing these days since other salesmen, at other dealerships generally are so inept they give you the "deer in the headlights" look if you ask and technical or even mechanical questions at all. I would also like to thank Adam Jones for taking over for Graham to get our paperwork started when Graham had to finish up with other customers he was helping when we returned to make our purchase. Both of these guys stayed well past quitting time to get our paperwork done and out purchase made. On the day we purchased the Cherokee, we looked at Acura, Nissan, Ford, Honda and Chevy and none of their products could come close to the quality, workmanship, comfort, performance and features included in the Jeep Grand Cherokee. One other major factor in our purchase of another Dodge product is the complete satisfaction we have experienced with the Dodge Ram 1500 we bought early last year. I currently have 13,000 miles on it and it has been the best new truck, so far, I have ever purchased. Like the Cherokee, it far surpasses the competitors by a long shot in overall quality and workmanship. If youre in the market for a new vehicle, give Dodge a try. Then go to Lithia to make your purchase. Youll be glad you did.

"Lithia Santa Rosa"

I spent a couple weeks shopping for my Ram 2500 and found the right truck at lithia. They responded to my email right away and Kent was a great salesman. All around best buying experience Ive ever had at a dealership.

"Wonderful Service"

My sales man Rafael was the best. I highly recommend him. Rafael knows his stuff and not once did I feel obligated to have to purchase.

"Easiest Purchase Ever"

I shopped around for a couple months and found what I wanted at Lithia Santa Rosa. I emailed them several times, inquired about a couple trucks, and made an appt with Jarrett. Jarrett showed us a couple trucks and we settled on the truck I wanted. Hes not a pushy salesman and didnt try to sell me something different. I wasnt in a hurry to buy a truck and this made things stress free!!!!!

"Amazing Deals"

I bought a car and the people there were amazing with me, they gave an excellent price, the customer service from all the employees was great, they all made me feel very comfortable.

"Highly Recommended"

Just purchased second truck from Rick Epting - first was through my company - and cant be happier with Lithia. Rick is the ultimate no pressure salesman and had the answers to every question because he knows his products. I expect this Ram truck to last many years, but if I buy another thus is the place I will go.

"Jacqueline Goff"

I received excellent customer service from an intelligent and knowledgeable salesman named Jarrett. He made my first time as a new car buyer short & SWEET.

"Lithia Chrysler"

Had my car in, check engine light was on. They fixed it and had car back same day. Pleasant staff.

"Great Service"

Finance dept was very helpful in finding me the best interest rate. Salesman was very helpful and we had an overall great experience.

"Great Buying Experience And Great Service"

Great buying experience with very knowledgeable staff, and the cleanest, simplest pricing strategy ever. No dickering and sales staff running to the Sales Manager to OK the pricing. They list the price youll pay with all applicable discounts and the price is better than youll get anywhere else....period. $11K under sticker makes buying hard to resist so I didnt. The Service Dept has been great, especially Deric OShaugnessy who helped me get a last minute appointment and got me in and out quick. Id rate 10 stars if I could.

"No Pressure Sales"

I was looking for a grand marquis and I found it here. I had a lot of questions and because I was coming out of town I wanted as much information as possible before making the hour and a half drive. DANIEL MENDOZA made sure that my needs were met the car had some minor problems that there dealership couldnt fix so on his own time he took it to a local ford dealer to have repairs made. After that I purchased the car and so far I am very happy. When its time to buy a new car I will be returning to Lithia Chrysler Jeep Dodge of Santa Rosa and DANIEL MENDOZA.

"Absolutely Winderful!"

It was time to trade in my beloved 03 Dodge Ram 1500, and I truly did not want to let her go since she has been a part of my life for so long. My fiance and I decided to ease my pain by buying a 2015 Dodge Ram 1500. We looked at several dealers that seemed to have good reviews, but none of them had what we were looking for or appeared incompetent. We then called David at Lithia and he was fantastic! He stated he had exactly what we were looking for and had several other trucks we might be interested in. Immediately my fiance and I headed out to Santa Rosa. David greeted us in the parking lot when we arrived, and brought out the trucks. My fiance and I were blown away! David was well versed, sincere, and informative on the models. We took a couple test drives and my fiance and I decided on the truck we wanted. After settling on a deal, we were able to take my new love home! I absolutely recommend David at Lithia. He was welcoming and easy going. Thank you, David!

"Low Pressure, Great Experience"

Graham and Rick were very polite and patient with us. This is our third purchase here over the past 22 years and well be going back. Promo deals very competitive compared with Cars Direct and USAA car buying service. Facilities are a little dated (unchanged much in 22 years) but youre there for the cars, right?

"Great Experience!"

Tom was fantastic all the way through. Knowledgeable and answered my many detailed questions. Very happy with my purchase of a 2014 Ram 2500 Laramie! Would definitely recommend Lithia and Tom.

"Great Experience"

This is the first time for me buying from Lithia Dodge in SR. What a great experience. Never once was there any pressure. Rick Epting was super, and going forward I can say he is a friend. And, the financing portion of the process was the fastest Id ever experienced. Steve Archer was equally good in all his information, clear and concise. Of course, I love my RAM 1500 pickup that they gave me an incredible deal on. Highly recommend these guys for buying a car or truck.

"Awesome!"

We worked with Tony! The guy was by far the best most fun salesman weve ever dealt with!!

"New Car Purchase"

Purchasing a new Jeep at Lithia was the best car purchase experience we ever had. The staff at all levels was friendly, honest, and helpful. Although we traveled all the way from Sacramento, it was worth every mile. Thank you Chris and Tsoai for this great experience. Rose and Earl

"Great Experience"

The overall experience was great! Our Salesman Richard Epting was great! He was very knowledgeable and assisted us every step of the process and made everything as easy as possible. I will definitely recommend this dealer to friends and family.

"New Truck, Great Experience"

Great buying experience, truck is exactly what I was looking for, and I feel like I got a great deal. Thanks again to all involved at Lithia, from the sales dept. the finance dept, managers, and even the service and parts teams.

"Bought The Car There"

Along with the lifetime oil change/lube option. They have treated me like a friend and been very courteous when I bring it in for service. Their main job sure seems to service cars without stripping my wallet.

"Straightforward, Easy To Work With"

We were referred by USAA. They did not have the truck I wanted on the lot. They ordered it and honored the USAA price. No pressure to up sell or get more than I needed [2014 Ram Laramie Quad Cab] Rick Epting was first rate throughout.

"2014 Ram 2500 Big Horn Purchase"

I had been researching the 2014 Ram 2500 Diesel for a few weeks. Seeing how I lost my first two Dodge Trucks, in each of my first two Divorces it was time to purchase once again the #1 truck. I met Sales Consultant Dan McDonnell at Lithia Dodge in Santa Rosa about two weeks ago. I had shopped at two other Dodge Dealerships in Sonoma County as well but it was Dan who was the most professional and knowledgeable Consultant I have ever worked with in all the vehicles I have ever purchased. So it was an easy choice to go to Lithia. Dan made the process easy, I was in and out with a brand new 2014 Ram Big Horn within a few hours. After I made the purchase and signed the papers it was then I called and let my 3rd wife know that I bought my truck. Two places a man should go and not tell or take his wife, #1 to a dealership to buy his Truck of his choice and #2 a strip club. Both places, bring a lot of money!! Thanks again Dan, you are the man!

"I Was Sold A Lemon"

05-06-2014

I purchased a mini van that had problems after problems, it was in the shop multiple times within the first 60 days. The Service department itself was great and the people were great but they never did fix it completely. The last straw for me was the check engine light came on, the sales manager was very helpful and he did what he could do and I did get into a new van at a good price. But I still spent more then I wanted and lost money in the end.