"New Ford F350"
What a great experience buying a vehicle at Simi Valley Ford. All the staff was incredibly helpful and truly listened to what we wanted. They found the vehicle we wanted and gave us a smokin deal. Michael is an awesome salesperson who spent time with us and explained everything about our new truck. Would highly recommend Simi Valley Ford to anyone thinking about buying a new car or truck.
"Service Top Notch"
The service department is top notch. Constant communication, courtesy ride readily available and the manager took personal concern to greet us and make sure we will happy. This is third visit to this dealership for service. So happy with the way I have been treated that I will but my next Ford here!
"Great Service"
Once again I had a wonderful experience. Matt took care of all my needs in a professional matter!!!
"Car Owner"
Car was ready before promised. They identified a minor issue that they want to monitor. And it?s covered under the warranty
"Service"
They fixed The car under the existing warranty they did within a timely manner
"Truck Service F250"
Great service and work done on time!!! Job was completed as promised
"Car Maintenance"
Overall, it was good. I spoke with more than one service representative during my visit and was given two different time frames for completion of the work. However, the time frame improved, so I was happy in the end. They seem to be really focused on customer satisfaction and that is great!
"Service"
Great service and they helped me with my questions
"F-150"
GREAT SERVICE I WILL COME BACK AGAIN TO THE SIMI VALLEY FORD. I WILL TALK TO MARK .HE IS VERY HELPFUL.THEY KEEP THE PLACE VERY CLEAN.ANYONE THAT WORKS THERE IS VERY HELPFUL.CUSTOMER SERVICE IS GOOD.
"Long Time Customer"
I have been going to Simi Valley Ford for 35 years this past August. They are always courteous. My service advisor is Keith and I call and make my appointment and he is right there to take care of me and my car. Cant say enough about their customer service. Everyone is always friendly.
"Service Experience 2013 Focus."
I had the latch recall and a automatic trans issue. Had the car in 2Xs first in for 2.5 days and it was not touched. The 2ndX you had to rent me a car and it was taken care of perfectly and on time. Your service writer Daphne Lunn was exceptional .
"Simi Valley Ford Review"
Great service by Carmen. She helped get with the warranty and was very good at providing updates.
"Service Visit"
08-28-2017
I have found their service to always be thorough and reasonably priced.
"Simi Valley Ford"
08-28-2017
I bought my car at Simi Valley Ford and service exclusively there. They are a first rate operation. I would recommend them to anyone.
"Simi Valley Ford"
Excellent!!! The service writer was awesome, friendly and made sure my car was ready when promised.
"Great Service"
Took my car for a routine service with hardly any notice. Mark was able to not only get me an appt, but called me twice to let me know approximately when my car would be ready, and when to pick it up. He reviewed the work order with me, and answered all of my questions. It was a pleasant surprise to have such personal attention. Definitely bring my car back!
"New Vehicle"
08-22-2017
Everyone was very nice and worked out the deal I wanted. Love my Ford F-250. This is my third.
"Explorer Seervice"
08-22-2017
Really, I was very pleased as usual. I honestly dont have anything more to add.
"Simi Valley Ford - Flex Service"
I took the Ford Flex in for a problem with starting and when driving it seemed like it was going to die - it didnt seem to have enough power. The problem was the battery.
"Nope."
Im done. Unless my leased car has an issue where its paid for by the lease warranty, I will have my oil changed and other maintenance done elsewhere. Amazing the new kid was awesome, the old staff not so much.
"Simi Valley Ford"
08-10-2017
Had an excellent dealer service experience with this location. Mark in the service department is great. The entire service staff comes across as friendly and professional. Prices are fair and service process is quick and easy. Vehicle was done when stated to be. Will be returning to location for future service.
"Lexus Es350 Service 2017"
08-04-2017
I had an appointment at 7:00am, car was checked in and taken for the maintenance .. The service writer came to the visitors lounge about 2 hours later with the service findings check off list. He went over each item with me and turned me over to the clerical desk to finish things up. Everything went very well.
"Awesome Experience"
Ben is great. Great overall experience. I wasnt pressured like a typical dealership. Love this place.
"Ford Simi - Purchased 2015 Mercedes Glk350"
No pressure sales. The finance department was very good and helped us secure the best financing to fit our needs.
"Easy Service For Your Ford."
Service very easy to deal with. Reasonable price. Timely response.
"Great Service."
Max serviced my car and did a good job. He has worked on my car previously and is polite and professional. On a side note I have on two occasions had a hard time getting a simple answer about if a certain repair is covered under extended warranty (which is not cheap $2,000.00) No one seems to know. Other than that, my experience at Ford has been pleasant.
"Great Service."
Max serviced my car and did a good job. He has worked on my car previously and is polite and professional. On a side note I have on two occasions had a hard time getting a simple answer about if a certain repair is covered under extended warranty (which is not cheap $2,000.00) No one seems to know. Other than that, my experience at Ford has been pleasant.
"Great Services"
Carmen and her crew of technicians treated me very well. Carmen updated me every day on the progress of my repair. Sometimes twice a day. She has always taken good care of me and my car. I own a 2008 Bullitt. Unit number 256. It is very special to me.
"Works Package"
Max was friendly and informative. Car took 2 hours for the works but you have comfy couches so it wasnt that bad
"Dont Get Service At Simi Valley Ford!"
Going to this dealer is like getting a root canal. You have to get it done for the betterment of your cars health, but it is extricating to be there. They never answer the phone, they take FOREVER to check you in, the shuttle is always "out" and they even charge you just to look at an issue. Worst buying and servicing experience I have ever had.
"Simi Valley Ford Service"
03-06-2017
The staff at Simi Valley Ford is very friendly. My car has been serviced here since I bought it, and have not had any issues. Im very happy with with my car and the service Ive received at Simi Valley Ford.
"2014 C Max"
Electrical issue with C Max; service writer was very courteous, professional, yet personal. A prompt diagnosis & call to advise me on needed repairs, timeline, and costs. Also I have purchased several cars from Simi Valley Ford in the past & I consider them to be tops, as I visited numerous Ford Dealerships, & walked away dissatisfied from all the others.
"2014 For Fiesta Transmission Repairs"
02-22-2017
I had a very bad experience with the service manager Max, he was rude and talked down to me as if I didnt know anything about my car, I have been a Ford customer for over 20 yrs and I will not be buying my next car from Ford. I was charged $100.00 for the service when I have an extended warrantee on the transmission since there have been in for several repairs since I bought the car. When Max had called me to tell me everything was covered and then when it came time to pick up the car they said it will be $100 dollars, at the time I didnt have enough to pay them which I was surprised that I had to they wouldnt let me have my car to get my paycheck from my work that was just down the street. I was very upset and asked for the manager and he said they werent here, everyone knows me there and I wouldnt run out on them for $100.00 dollars, then a customer that was there understood my problem and he loaned me the money and the service guy Max said to him you gotta be kidding you are giving her the money! The gentleman said your not willing to help her so I am, I thanked him and I got my car and returned with the 100.00 for the very nice man that loaned it to me. I have never been treated this way from anyone else there, all the other service people are very considerate and are always pleasing.
"Car Service"
MY SERVICE APPOINTMENT WAS A VERY GOOD EXPERIENCE. MAX EXPLAINED WHAT NEEDE TO BE DONE AND DID A WONDERFUL JOB. HE WAS VERY PROFESSIONAL.
"Simi Valley Ford Service"
02-15-2017
Car glove box was left open when we picked our car. Customer service rep tried his hardest to hard sell us on other repairs we clearly did not need.
"Thank You"
Amazing Customer service! Happy the way the clear communication and follow up with the status on my car!
"Simi Valley Ford"
01-23-2017
Very happy with my experience at Simi Valley Ford, especially Mark in service.
"Simi Valley Ford..... Home Of The Fordman"
Professional staff, great service, from purchase to service, a wonderful experience! Would not hesitate to recommend Simi Valley Ford to anyone!!!!
"Great!!!!!"
01-18-2017
Great. I now own one f the best trucks ever made 2017 Ford Raptor. Juan Medrano was graft and he also followed up to make sure all was good.
"Escape 2014"
01-18-2017
Excellent dealership. All employees are helpful and pleasant.
"2014 Ford Flex Service"
excellent service and follow up!! Vehicle was clean no dirt spots etc.
"Service Of Ford Fusion 2011"
My turn signal bulb went out and they got me right in to replace it. Thanks much!
"Margie"
This was one of our best experiences, Michael, the salesman was a professional and we will definitely want to work with him and Ford of Simi Valley again
"Review"
01-15-2017
Tire was repaired in good time. Driver of your van (I think it was Chris.) was very kind to offer me a ride. I decided to stay because I did no think repairs would take long. I was right!
"Simi Valley Ford Service"
I dropped the truck off the day before my 7:00 am appointment. The truck was in because a check engine light came on. I heard from the Service writer at 10:00 the next morning; I was next in line and should hear from him by noon. 1:30 called and left a message, service writer was out to lunch, I left a message. 2:30 he called, still next in line, MAYBE by the end of the day. I needed the truck so I told him I would pick it up and reschedule. He called back in 5 minutes and said he would try get the code read and call by 4:00. 4:45 called no answer in service so I drove to the dealer the code was read and only need to be reset. I asked to speak to the service manager. I explained my concern and was told in so many words, that THIS IS HOW WE DO THINGS GET USED TO IT. I paid the $110 bill to have the code read. The check engine light came on the next day. Made another appointment. When I dropped it off I told the service writer not to call and tell me to say I was next inline. It took them the whole day to diagnose the problem but this time they found the problem. The work was under warranty so they returned my $110.
"2012 Ford Fusion From Simi Valley Ford"
I needed a newer car and had a good experience in buying my F-150 a couple of months earlier from Simi Valley Ford. They had a car in that was in my budget and fit my needs. The finance staff was very helpful. I would recommend Simi Valley Ford to someone looking for a car or truck.
"F-250"
01-13-2017
Staff in the service department is great!!! SV Ford does all of my service on my truck.
"Review"
Always a pleasure doing business with you. I always have Mark take my car in as he always makes sure everything is just right.
"2017 Ford Mustang"
Simi Valley Ford is first class all the way. From the salespeople, to the service staff, to the management and support staff, weve been treated beautifully at every turn. Weve purchased three cars from Simi Valley Ford in the last two years and will absolutely return there for our next vehicle(s).
"Happy"
I am happy bringing my car to Simi Valley Ford. I am always greeted in a positive manner and come away feeling secure that my car will run smoothly.
