"382 Mile Joy Ride"
I dropped off my Silverado on 7/8/2017 for AC condenser repair with 45,486 miles. We took pictures with location set on our phones. We picked up our truck on 7/27/2017 with 45,868. 382 mile joy ride at our expense. I made an $800 payment for July that Rydell got to enjoy more than me. If you take your vehicle log miles and document them. Especially their paperwork for inconsistencies.
"Great Price, Great Salesman."
We live 175 miles north of this dealership and decided to purchase a brand new 2017 Chevrolet 2500 from Rydell. We could have not been more satisfied with this whole experience. Starting with Leticia Salazars very prompt response to our email for more information. Then the salesman Robert "Bob" Torres reached out to us with even more information about the vehicle plus provided more photos for us as soon as we asked. Bob is very helpful and a very pleasant person to do business with. There is no wonder why this dealership is an award winner. Highly recommend!
"Never Responded"
They never responded to my emails or even tried to contact me.
"Great People"
Had a chance to talk to the sales team went really great still looking but will be going back once i made a decision
"Lease Rollover Cadillac Elf Tovolt"
Very straight forward terms, felt options were described honestly. Good description and demo of new features. Left with good feeling of openness. Switching lease within GM was added convenience with turnin inspection and return taken care of.
"Mr Darrell Robb"
I am retired and on a Fixed income so I must find the right car. My go to dealer is Rydell I Have bought there before. My salesman was Mark Van Loo it was good to see him, Mark is knowledge and experience and that is just what I need, he knows how picky I am. Mark is great at finding the right car all I said was how about Malibu 2017. WOW It was Beautiful just what we wanted and in My budget. My finance guy was Raymond Campana he made it easy, This was the best experience and the smoothest yet. Thank You.
"Typical"
Typical new car dealership. Been in the SFValley for 5 decades at least-- on Devonshire just west of Reseda. I bought a 2002 Chevy Trailblazer in 02 and look at cars there from time to time-- they are nothing to get excited about--at one point they had a rep for being into the old muscle cars, but that was years ago. Recently, I found a specific car on cars.com called and found the VW Toureg was gon--it remained online for about a month. The saleslady I spoke with said come on in, we have lots of similar cars, but I said I have a very few cars, with specific options and colors Id be interested in, I live 2 hours away in the desert and as it was the hottest days of the year, Id gladly come in, but only if they knew they had something that interests me; sales lady said, no problem, Ill email you a list-- so for 2 weeks shed call to ask me to make an appointment and Id say I not gotten a list. Each time the sales lady called, she do the same thing, them promise to send a list, not send one and called back in a,few days and go through it again. Mediocre at best.
"Bad Potential Buyer Experience "
horrible professionalism......Manger was bad never showed his face. ...never tried to work out deal.
"Poor Customer Service"
My husband took the car to the shop at Rydell and the initial meeting was great. He was reassured everything would be taken care of and we would have nothing to worry about. We would get a call as soon as the repairs were done. The car needed a new front bumper and the back bumper would be fixed. About a week and a half later, my husband received a call that the car was ready to be picked up. We were very excited. We stopped by the shop to take a look at the car and make sure it looked brand new again; this was a Thursday evening. As we were reviewing the car, we noticed that the front bumper, which was replaced, had a chip. Then as we looked at the rear bumper we noticed it had a scuff mark. The chrome piece in the front looked old and dingy. It looked like it did not belong on our car. We went to the auto body shop office and spoke to the service person there by the name of Anthony. We told him there were some things we needed him to look at with us that we noticed on the car. We showed him the chip and the scuff on the bumpers; mentioned the chrome . He stated, ok dont worry we will get it fixed. First of all, how does a business that does repairs, NOT check their own work before calling a customer to pick up their car? I dont understand why we would get a call saying everything was done, when clearly things were not reviewed. Anthony advised us the "fixes" would be done by the next day (Friday) around 3pm and he would call us first to confirm. Friday came and went, no call. Saturday & Sunday the shop is closed. No call. Monday came, no call; Tuesday came, no call. My husband drove to the shop on Wednesday morning and spoke to the shop manager Dan and expressed to him the frustration we had with the car not being completely done and then never receiving the call we were promised. They went to review the car again and noticed the chrome pieces in the front looked the same. They looked old, like they belonged on a different car. Dan stated he would get those replaced and it would take another day to get those parts in. He told my husband that he would leave a message for his service guy Anthony to call us as soon as everything was done. Now it is Friday morning, again no call. By now, we dont know if anyone will ever call us, so we decided to drive by the dealer that night to check if the car is even there. Around 10pm at night we went to Rydell and sure enough, our car is parked on the inside lot. We take a look at it and walk around to make sure things were fixed as they promised. The front & rear bumpers look okay now, no chip or scuff. When we look inside the car, we notice the driver side door has greasy finger print stains on the side wall and the driver seat also has stains. Our car is light in color, Champagne interior. We have been very careful with this car, making sure that we take care of the interior, especially because of the color it is. It is so easy to see any stains and I am very OCD about this. I expect that an establishment like this would have the foresight to ensure that anyone that gets inside a car they are working on, is careful about not getting it dirty or at least cleaning it up if they do! My husband did go inside the show room and spoke to the person who was on duty that night. We are beyond frustrated and upset with the type of customer service we have received, or actually lack thereof. My husband and I both work in customer service and we understand what a big deal it is to keep your word. If you tell a customer you will contact them on a specific day, you do it. Even if the news is not what you told them it would be. It is common courtesy to follow up with the customer. The rental place wanted to charge an extra fee because the dealer told the insurance we didnt pick up the car when it was done last week! Hello, are you serious? So my husband had to explain to KELLY the situation and the lack of communication that occurred and why we didnt already have our car.
"Easy Money"
I have been searching for a long time from different sites . they were pretty persistant in calling but they got me the best deal and great warranties. ill be back to get my kids there car there
"Poor Service, Very Patronizing"
I e-mailed this dealer about a car they listed. After some exchanges through e-mail and phone messages I decidied to call to ask a question about pricing. This being as it was a fairly long drive, and did not want to come look at the car if the price was not close to what I was willing to pay. Upon speaking to the finance person - service went down hill fast. When I asked what the best price they would accept on the car was I was given the following: "Do you have the website open? What does it say? Thats it." This was also delivered with a tone of someone as though they were speaking to a child. Then followed with laughter. The beauty of the internet now for car shopping is that we as consumers are not stuck with the dealer that is close to us. We can search 1000s of cars in our neighborhood, nearby cities or even other states. Cars being an item that is mass produced also means each dealership is delivering the same product. Salesmen/finance people should keep this in mind when helping customers. I do want to thank the finance person as it led me to find a car 1 year newer and 500 miles less - for $3k cheaper then their asking price. I even placed a deposit on the 2nd car as well I am purchasing as well. They have also missed out on the car in the future I will be buying for her graduation gift.
"Silverado From Rydell"
easiest purchase for us ever!!! we will buy from there again!! the salesman Al Vasquez was well informed and easy to talk to. i didnt feel like i was being scammed all the time talking to him. this is the best dealership ive come across.
"Great Experience"
This was my first experience buying/leasing a new car. Greg Riggen was very professional, friendly and helpful in allowing me to research and make the best choice for my needs. When my credit didnt turn out to be as glowing as I had hoped, Greg still treated me with respect and made me feel like a human being. I appreciated that. Great sales consultant, great car, great experience. I will definitely tell my friends. Thank you!
"Awesome Dealership"
Just bought 2 cars from Northridge Rydell last week. Couldnt be HAPPIER! One is brand new and one used. Adel Habeb was our salesman. He is THE BEST! Very friendly, very HONEST and most of all, treated us like family. This is the 4th car we have bought from this dealership and will always go back
"Extremely Professional, Easiest Car Purchase Ever"
ALI was FANTASTIC...It was the easiest car purchase I have ever made. No bait and switch from the sales ad in the LA Times. He was extremely knowledgable, friendly and professional Gustavo in Finance and Rick Piedalue, Sales Manager were the BEST I drove from San Clemente to Northridge to purchase my Volt. It was worth the drive and I saved THOUSANDS
"Great Service, Clean Facility, Very Helpful"
I did purchase a Acura at Rydell , the car was advertised through cars.com, the salesman was very helpful.
"Rydell Chevrolet"
Arnold in the service department was absolutly wonderful. He was promt, curtiouse and most importantly very helpful in regards to my vehicles service needs! Thank you for a job well done Arnold!
"Not For Me."
NO military specials... If you are a veteran/ serving dont come here. They wont give any specials, only a free drink. Was low-balled on a trade-in by being presented the zip-code KBB values. Sick guys, so let me bring in my perfectly maintained and aftermarket upgraded vehicle just to get the "poor" quality trade in value. No thanks, try doing business by working with customers not your commissions.
"Greats Service"
It was excellent service. The sales person was awesome professional and helpfull He got me the deal that I want in no time. Never thought that buying a car will be easy like that. I differently will refer all my frinds to you Thank you
"Great Service At The Service Department"
I brought my 2012 Sonic in for an oil change, and left to run some errands. I actually forgot what time the service department closed, and ended up getting there to pick my car up after hours. Happily, their friendly staff was still there, and I didnt have to walk home!
"So Friendly!!"
Mo was so friendly and helpful. Renata helped us find all of the deals we could possibly get.
"Great Car Buying Experience!"
I really like the way they do business at this dealership. Everyone was friendly and professional without being pushy and playing games. The entire transaction was very easy and they had the best prices. I have already told several people about this dealership. Plus, my car ROCKS!
"Satisfied Customer"
Excellent service, both sales and service. My son had bought a car at Rydell several years ago and we were very impressed with their commitment to his needs. Within a few years later while I was looking for a replacement car of my own, my first thought AND visit was to Rydell in the San Fernando Valley on Devonshire, where I purchased a car within a few hours of my visit. From the salesman whom I talked to as soon as I walked into the door, all the way to the final signing with the finance manager was a complete success. Everyone was very courteous and professional in their departments.
"Great Place"
I came in for service and while my car was being serviced, I asked sales about the possibilty of tradeing in my car ( camero ) for something more family friendly. They appraised my car and gave me some numbers to work with. A couple hours later I drove off with a new car! Sales staff is top notch and really work with you on getting the best vehicle and deal for you.
"Great Experience"
Mark Van Loo was our salesman and he was wonderful. Very informative and spent a lot of time answering our questions and showing us how the Chevy Volt worked inside and out. We are very statisfiled and would definitely come back.
"I Love My New Volt From Rydell Chevrolet"
I have purchased many new cars in my life and I have never been treated so well with knowledge, patience, honesty and the truly caring ways that Eric Beilowitz handled the entire process. As one would expect going from a regular car to a VOLT there are hundreds of questions, Eric took care of each and every one to our amazement. I had come to Rydell already approved and planning to buy a Prius the next day. There was no pressure, but Eric shared the facts and he sealed the deal on my first visit. I am absolutely sending potential buyers your way. Thank you Eric and thank you Rydell!
"Traverse"
Theo S. is a very special salesperson, he genuinely cares about client happiness. This is my second vehicle I have transacted through Theo at Rydell. Both experiences have been smooth and professional.
"Excellence In Customer Service Is Back! :)"
I recently had to visit Rydell Chevrolet to get my oil change and for 2 things that needed to be upgraded due to a recall on my Chevy Equinox 2011. I was not looking forward to it, as a matter of fact, I procrastinated as much as I could because I dragged taking my car. When I got to the service department, the guy that helped me was super nice, he made me feel like excellence in customer service was back at least there, he even offered a coupon and a FREE RENTAL when I told him I couldnt be without a car that day due to my work! My car was ready within the same day but obviously I picked it up the next day to take advantage of my rental he he. I really feel like rooting for these guys, specially because when I bought my car ONE YEAR AGO it was super late and the service department was closed. We noticed that the floor mats were not inside the car and i was asked to come back the next day or within the same week to get them. I waited a whole year, I asked for my sales person and he no longer worked there, so i thought ok, theres no way I will get them now, I have heard horrible stories told about other dealerships, so I just decided to give it a try. I talked to the guy in charge and he just said, wow you waited a long time huh, big smile and then asked someone to bring the mats to me!!! Wow! I am sold, that is exactly where I will be taking my business from now and on!
"Rydell Chevrolet"
I bought a Volt from them after thoroughly exploring other dealerships and my own credit union. My credit union rep even told me to take their deal because it was even better than the fleet price he could get. Of course they were tremendously solicitous and as efficient as possible considering all the required paperwork. The one thing that lowered my "Buying Process" rating is that it has been a week and I have yet to receive the promised Lojack instillation appointment. At the time I purchased my car they were undergoing a large facility remodeling which made parking difficult, even hazardous which is why I gave them such a low "Facilities" rating.
"Rydell Review"
Always prompt and courteous service. Fairly priced.
"Bought A New Chevy Tahoe From Rydell Chevrolet!"
We are always treated with so much courtesy and respect at this dealership, the process of buying a car is effortless. I cannot mention how easy they make the car buying process. Al Isman and his team is an absolute pleasure to work with and Ill feel confident referring anyone to them to buy a car!
"2013 Volt - Leased"
I leased a 2013 Chevy Volt from Rydell. From the first contact, Rydell provided excellent service, pricing and an overall great experience. Best car dealership experience I have ever had. Thank you!
"Excellent Service"
Had a very pleasant experience. Once again, please comment my service advisor - Mr. Rene Sazo for his usual efficient and courteous service.
"A Great Place For Service"
I recently brought in our 2011 Buick Lacrosse for a warranty-related issue and was greatly impressed with Service Consultant Arnold Manasses consideration, caring and professionalism. The repair was completed on time, as promised. This was my first experience with Rydell Chevrolet in Northridge, and I was very pleased.
"Very Accomodating People"
I recently purchased a used 2008 Bullitt Mustang from Rydell in Northridge.We bought my wife a Land rover Discovery about 4 years ago from a so-called Hi-end dealership.Maybe we dont dress fancy enough for those types of dealerships, but they could take a lesson in customer service from the people at Rydell in Northridge.The folks at Rydell are not afraid to do what it takes to make the sale and keep their customers coming back.
