"Mini Universal Values Their Customers"
Mini of Universal City is by far the best dealership Ive ever had the pleasure of doing business with. Ive leased and serviced three Mini Coopers through them over the years. But I never expected the level of care and concern I received after a motorcycle accident earlier this year left me with two shattered knee caps. Per my doctors I would be unable to drive a manual transmission for at least a year. Ive only ever driven Coopers with manual transmissions because I love the way they handle. Unfortunately, I had twenty months left on my current lease on a car I could no longer drive. I reached out to Huw John, the general manager of Mini of Universal City, to see what my options were. I hoped there might be a chance to discount the financial burden I owed, but in the end I understood we had a contract and I would have to honor the terms of my lease. After all, my motorcycle accident and current health situation were no fault of Mini Of Universal City. Within a week, Huw had spoken to Mini Corporate about my situation and between them they offered to take back my current vehicle and get me into a new lease with no financial penalty or burden on me. They felt I had enough to deal with recovering from my accident. A week later my wife and I spent the morning with Mini motoring advisor Marc Perry who patiently showed us every available option. In the end we drove off in a new 2016 Mini Clubman, one that I could easily manage with my compromised situation and with a lease payment only slightly above what we were paying on our previous car. I always felt comfortable doing business with Mini Universal before, but never anticipated the level of personalized care and concern we received this time. Huw, Marc and sales manager JD Donnelson went above and beyond any expectations we had to ensure that my wife and I were happy and completely satisfied with our transition. They were under no obligation to be so accommodating in breaking my lease. They were simply doing what they could to help. It may sound cliche but its true. When dealing with Mini of Universal City, you do feel like youre being treated like family. I cant thank them enough and I highly recommend going to them if you are in the market for a Mini.
"Terrific Service!"
The best dealership experience! I shopped quite a few different ones in search of my frost blue hardtop Misty. The team is always professional and courteous when I bring my car in for service. I have been leasing my mini for almost three years, in that time Ive not once had a poor experience.. My car has needed repair no less than 5 times (drivers for whatever reason just LOVE to hit my car when it is parked) so I consider myself seasoned in this observation. I highly recommend Mini of Universal because you can buy or lease a car anywhere, but I havent experienced the fun atmosphere or stellar service anywhere else at a dealership. Ever. And buying a car is a relationship yall, whether you realize it or not. To drive my point home, I injured my spine this year and can no longer drive. Mini of Universal has gone above and beyond to help me w arrangements and getting through this tricky time. You do not find that anywhere, and thats a business worth supporting.
"Mini Universal City"
I will be honest, it took awhile for me to decide on what kind of fun car I wanted to buy, and believe me when I say I test drove more then a few. I decided on the Mini Country Man because of one reason. Huw John, your General Manager. Because of him Im driving the altimate fun car!!! And thats just the beginning of my awesome experience of buying my car. Not only buying my car went smoothly and so quickly. He also made sure I was well taken care of by his awesome crew Marty and Tony.. From the experiance of getting to know my car before driving off and finishing up with the finance dept. I had the altimate experience, not only will I recommend Mini Universal City to all my friends, but this is the only location I would buy my next Mini Country Man. Thank You again for not just treating me to be another customer but family. Sincerely, Ria Ramon-Fortune
"Great Service Experience"
A great experience that I want to share. Wonderful service visit with Des who was a pleasure to deal with. Kept me informed like a pro that he obviously is and I will be back. You guys have earned my Mini business.
"Mini Car.. Huge On Customer Service!!"
Ive bought a few cars. More than a few. I get the game - come in, fall in love with the test drive, then get caught up in the mumbo-jumbo with the salesman and the manager and the finance guy until your head is spinning and you just want to leave, but you cant because they took your keys and youre stuck. Evidently Mini Universal City gets that too - and they get that it sucks, because they dont do that. In fact, my experience there was exactly the opposite. My girlfriend leased her last mini from Mini Universal City and needed (yes, needed), to upgrade from a manual to an automatic. We came in on a Monday morning and met Anthony, the salesman. Anthony digs cars.... and he knows his stuff. He explained everything that was different between the 2013 model we were turning in and the 2015 model we were driving (these cars are super-cool, btw.) Also Anthony is a fun guy to deal with. They appraised the 2013 car quickly, and presented an offer. We met JD in the sales office (who also really knows his stuff). They explained everything about the new lease. We needed a little time to think about it so we left. Over the next few days we communicated with Anthony via email and text. He always answered our questions quickly - even on his day off. I also had the pleasure of an email exchange with the General Manager of the dealership, Huw (yes, thats how you spell it.) Huw is also a no-nonsense guy whos committed to customer satisfaction. There was an issue with this lease that I felt the dealership could correct, and Huw did everything he could to make the deal work. Were both very busy so I asked if they would prep the car and have it ready for us after work (which was about 8pm.) The said no problem. We showed up, and we parked right next to a brand new grey 2015 Mini Cooper base with a moon roof, racing stripes and Union Jack on the roof. It was detailed and had a huge SOLD sign in the window....it was waiting for us. The check-in of the 2013 car and signing of the new lease took about 30 minutes (again, no nonsense.... JD had everything ready and Anthony got us going quickly.) Then Anthony stayed after closing to make sure my girlfriend knew what every knob and button did in the new car. I dont think our experience was unique at this dealership. When we arrived there was another couple leaving who couldnt stop saying "thank you" to JD in the sales office. They also drove off in a new Mini. So THANK YOU from us to Mini Universal City as well. If you stop by ask for Anthony or JD and I think youll be really satisfied too.
"Trust The Reviews People-go Elsewhere"
talk about old school high pressure dealership. can we say slimy people working here. Dealt with two people some guy with an english accent, not even sure if it was real. Hew I think his name was and he pawned me off on to this other guy name Youhana who looked depressed, and like he didnt want to be there. I must say dude, looking depressed makes your business look bad. why dont you come back on your good days. they didnt seem like they even wanted to work on the numbers with me and my wife. almost like if we werent going to buy then and there, then they had no time for us. Youhana seemed unfriendly and kept looking at his cell phone throughout the whole time we were there and even at a couple points texted. are there no professional people/places these days. we left feeling like this place lives up to the bad car reputation, old school sleeze/high pressure. we went elsewhere and had amazing service
"Great Service !"
What a great Service Experience I had the other day. Phil my Service writer was great, hes been my go to guy on a few occasions at the old premises down the road and have never really been inclined to write anything. But this whole recent experience made me realize the guy is a prized asset . The new building is FABULOUS, its HUGE. I stood there like a kid looking at those great lifts - there is a great buzz at this place. Ive been to a number of the local Mini dealers over time for Servicing and as a fan of the product, but the whole experience here is second to none. My car was handed back to me like new, never been to a place before that the car looked like it had been fully detailed. Thanks all and especially a big thank you to Phil in Service. Hes my guy and should be yours too ! Great Service !
"The Worst On All Level."
We went there because of Costcos recommendation. What a joke. The antithesis of the Costco experience. They wouldnt give us a price on our car, and wanted us to buy what they wanted to sell us, a call in their inventory. They actually ganged up on us. We left and were completely discussed with the experience. Stay away. They are the old time high pressure sales and management.
"Service Department Cold"
Everything went well once the car was in for service but working with the sales writer was a little strained. I did come late in the evening, which could have been the issue. The car was fixed and I was kept up-to-date on the status, mostly. I did have to call in occasionally to get updates.
"Great Experience"
we found the exact type of used mercedes glk we were looking for on cars.com at the mini universal dealer, which made me happy because when i was considering the countryman, i found everyone there to be so nice. they were awesome - we bought the car and had a better experience than at the mercedes dealers we had visited. love steve and the whole team at mini universal.
