"Shady Dealer"
Bait and switch game. Keep your eyes on the paperwork and numbers they tried to switch thing on my last minute.
"The Worst"
If I could give this a zero star rating I would. I just had by far the WORST EXPERIENCE at this dealership and will never set foot on their lot again. The only positive to this experience was Marvin the sales guy who helped me with my test drive and with choosing the vehicle I ultimately attempted to purchase. Once they worked the numbers and had the deal I was comfortable with the finance "guru" Mr. Tool came out and told me he had made a mistake while punching the numbers in and that it was about a 5k dollar mistake. In the same breath he then told me they were going to just go ahead and give me the deal they had promise me anyways and they were going to essentially "eat their loss". Works for me! Once I was in the final stages and about to sign the final contract I noticed that there was an additional 4k tacked onto the vehicle price. I pointed it out the the man who was helping me sign and he then goes and get Mr. Tool to try and get clarification. Mr. Tool says oh yeah that was my mistake and thats the "actual number" it should be. Wait was anyone gonna tell me that or was I just supposed to sign on the dotted line like a moron and not notice. So I say no deal Im not buying and they try to convince me to buy the vehicle outright. Not happening. Then once they say sorry for the miscommunication I speak with Mr. Tools supervisor Mr. Knutson who also has no remorse for his employees mistakes or the fact that they tried to adjust the contract without notifying me of the change and makes no effort to make things right. Never again and PLEASE DONT WASTE YOUR TIME WITH THIS DEALERSHIP!!!!
"Could Have Cared Less......"
You would think in this day and age when dealers need to sell cars that they would actually care; at least care enough to take the time to actually do what they say. So heres what happened..... 1.Applied for credit through their online sales on a specified make and model car they had advertised. 2. Days passed and no one ever called back. 3. I call the dealership 3 - 4 days after I submitted my credit application and the salesperson did not answer his phone but did call me back to inform me that the car I was interested in had sold several days prior but if I wanted to I could purchase another car, which was higher in price; thus ignoring the cost parameters I gave him. i.e. he definitely seemed as if he could care less and also seemed as if he does not listen too well. 4. I check my credit report because it seemed as if he forgot about me and I wanted to see when my credit score was looked at: YEP, I was right, they ran my credit 3 days after I submitted it, which = no sense or urgency; not placing the clients interests as a priority; and an indiscriminate level of client care. 5. I then called their sales manager to inform him of my experience and he also did not seem to care as he did not really look at my file or its notes but instead stated that they had another car available; and oh yes, I couldnt afford it (as he stated). I did explain that at no time did anyone ask me if I had trade in. hey kids, RULE OF THUMB; basic mathematics....trade in = reduced cost of car, which = the ability to bring the monthly cost into the realm of the buyers stated need; and that = happy customer and the dealership actually doing their job. Unfortunately for them I have been in sales for years; even a car dealership, and did very well because I listen to the prospective clients dialogue which allows me to focus on what they state they want and thus sell them the product I represent. Long and short; unless you are willing to do what they want and disregard your needs, they seemingly do not want your business. Thank god for the good sales quarters, but that position only results in the dealership suffering during the lean periods......
"Poor Service"
Took my husbands car in for service on his Charger. We knew there was an issue with the starter so that was our primary concern. We receive a call from Donald Moreno saying that we needed $1000.00 worth of service performed. We decided to not authorize service and took the car to our own mechanic, who we have been going to for 30 years. We provide mechanic with Dodges recommendations. In the end all we needed was an $18 starter relay replaced. The service department is totally crooked.
"Top Notch Customer Service & Overall Experience"
07-31-2014
As a first-time (young, female) car buyer, I was very nervous about the whole process. After a horrifying experience at the first dealership, I went to Cerritos Jeep even more nervous... Tony C. was incredibly helpful and knowledgeable and, most importantly to me, really listened and cared about what I was looking for - which features were important to me and which ones I could forego, and what price I needed to stay under. Unfortunately, Cerritos didnt have the color of Jeep that I wanted in inventory. I even mentioned that I guess I could settle for my second color choice and mentioned that they had it in stock at another dealership. Rather than pressuring me to buy the car that was my second choice, Tony actually said that I should buy the car that was my first color choice because that is what I really wanted. Indeed, I bought the car at the third dealership and Im thrilled! My only disappointment is that I couldnt buy it from Tony. Absolutely without a doubt the best car salesman Ive ever met and probably on the planet! I would encourage anyone to buy from Cerritos and from Tony specifically. If I choose a Jeep for my next purchase Ill definitely be going to him!
"Parts Department"
07-31-2014
The staff is very helpful, very knowledge able, and very friendly even with a small purchase or no purchase at all.
