"Tim H-great Salesman!!"
My experience at Ford has overall been good. I have had a few problems with my Ford Focus transmission. But my salesman, Tim Herbert has been amazing. I bought my Ford about a week and a half ago. Tim was amazing and very genuine during the buying process and has been awesome at responding to me for ANY help or questions I need. Officially my new sales guy for future buys!!
"Ford Edge"
10-05-2017
Thank you guys for making this purchase very friendly and cool I really appreciate your help. Zofia
"Customer Care"
08-07-2017
I took my car in for service. They kept 2wks when call to check on themy car it. Was like I was bothering them. Til the point Jennifer the sales manger said I cant be bother I am pregnant. And manager Richard wasnt no help also.
"Designer"
05-02-2017
This is my third time purchasing a vehicle from Gullo Ford. This time I was with my 17-year-old son, looking for him a used truck. JR (Our salesperson) walked out and introduced himself, he was very knowledgeable of every vehicle my son asked about and even went to the back and brought out a truck that had just been traded in. It was the one! Thank you JR for making this purchase so easy, he loves the truck! Great service!
"Dissappointed"
04-29-2017
I inquired about a car on their lot. They sent a note to say it was available. I went by to look at the car and they said it was already sold. For 2 weeks they still showed it for sale. I even called to ask about it and they said they would look it up and call me back. Days went by with no call.
"Worth The Trip"
Inquired about an SUV I found online. Tim H. responded very quickly. I asked about the process, since I was not near by and had to make arrangements to drive in. Great communication, information and Tim was straight with me on the condition of the car. (even sending pictures from his cell phone) Condition of car was exactly as told to me. Buying process went better, quicker than I expected. Trade offer was fair, too. Very happy!
"Ridgeway Frank - Sales"
03-10-2017
Ridgeway was very knowledgeable of the Edge product and his presentation was professional and thorough . He answered all questions Tlaxcala our satisfaction He was very polite and courteous and did not pressure us. He should be considered an asset to Gullo Ford! If we know of anyone wanting a vehicle change. Ridgeway will be recommended . DeWayne and Kay Tomlinson
"Stephen From Conroe"
I always give Jeff Cantara, our sales associate, high marks in service, price, friendliness and product knowledge! Signing papers now on my 3rd vehicle from him in the last 4 years! We recommend Gullo Ford and Jeff all the time!
"Horrible!!!"
We are shopping for a new truck. We are in the pricing/comparing stage. Two of your salesmen after my husband told them we are trying to decide between Dodge and Ford, both salesmen blew us off and just walked away after we told them this. We ate EXTREMELY disappointed!!!
"Never Use Gullo Ford Service Center!!"
I bought a 2015 Mustang GT on March 18, 2015 from Gullo Ford in Conroe. My husband and I had a great experience until 4 days ago, while I was driving my car, which is standard, I pressed the clutch to change gears and it stuck down and I couldnt change gears. I was able to make it to my neighborhood and had to contact Gullo the next morning to pick it up in a wrecker to take to the shop. My car only has 22,000 miles on it, and everyone that knows me, knows that that cat is my baby. I dont abuse it, I dont drive it on long trips and I take care of it. When my husband and I spoke with Richard in the service department, he advised that it should be covered under warranty. 2 days later after they finally looked at it they advise my husband that the slave cylinder went out and that the clutch is bad. A few hours later they call and state that it will not be covered under warranty, because it is a wearable part. I immediately drive to Gullo to speak with Richard about this. Richard then tells me that they havent even looked at the slave cylinder yet, but they are sure thats whats wrong, but it wont be covered under warranty. I tell Ricgard that before i deove this Mustang, I had a 2010 Mustang that was also standard and I put 122,000 miles on it and never had a problem. I request to speak with the manager. As Richard goes to find the manager, 2 other Gullo employees tell me, stand up for yourself and dont let them push you around. So, that tells me that this happens often. I get to speak with Manager Tom, and he was very rude and acted like I was stupid because Im a female. He tells me that because I ruined my clutch it made the slave cylinder mess up. I told him, no, my slave cylinder went out causing my clutch to not be able to disengage as I was driving, which ruined my clutch. After several minutes of back and forth he tells me he will call Ford again to see if it will be covered. The next day they called again saying no. I contacted Ford myself and they advised that Tom the Manager told them that my clutch was bad because of my misuse, because I have after market exhaust, after market wheels and tires and tuner and a sticker from Texas 2k which is a racing event and I must have been racing it. Yes, I do have all that after market stuff done on my car because I like the way it looks and sounds, as far as the sticker, my husband goes to that event every year, but uses his own car and bought me a sticker. I ended up having to pay over $1,300 to get my car back. Needless to say I will NEVER do business with Gullo Ford again and I will make sure that everyone I know doesnt either!
"Bad Battery"
11-10-2016
After testing my battery with my own tester and one other from auto zone showing it was bad I took it into gullo where they claimed it was my alternator and that it would be a $700 fix. They were unwilling to work with me and would not honor the 3 year warranty on their Ford brand battery.
"Customer Service Extremely Poor...very Subpar."
In Texas, we Texans like to be fair, upfront and courteous with everyone. We always give a fair shake and expect one in return. Gullo Ford may be in Texas but they sure dont act like Texans. As a retired military senior leader with 25 years of service, I know a lot about honor, integrity and respect. You wont find any these values at this dealership. I was even pre-approved with my own bank financing but the finance director left for the day without the common courtesy of telling my salesman. My salesman said he would call me first thing in the morning and that was over 1 week ago !!! As military retiree was appalled by the way this dealership does business.
"Very Satisfied Customer"
09-14-2016
I was being helped by Froy and Christian. They looked and found exactly what I wanted even when I wasnt too sure myself. They always pushed to get me the best deal and car that would work for me and my kids. They explained the car and helped me set up everything. They were always very nice and while it can be a stressful situation they made it smooth and even fun. Thank you guys and Gullo Ford for all the help!
"Gullo Ford Of Conroe"
09-06-2016
This was great from the start to the finish. The most fun I have ever had purchasing a car, and thats what it is supposed to be like. You guys were awesome. A very special thanks to Nick and Ceaser, you two guys went out of your way to make this an very special experience.
"Ford Escape Purchase. Used"
09-01-2016
Sale person Jesse is great. Found a used low mileage Ford Escape in one afternoon. Wish it cost a little less but net net a nice deal and great sales person.
"A Team You Can Trust."
08-23-2016
The entire Gullo staff is a team you can trust. They really go above and beyond and keep their word. Buying cars can be scary. You can take comfort that the Gullo team will make sure youre treated in a way that will make you a customer for life. They stand behind their product and service.
"2016 Ford Mustang"
08-22-2016
Super amazing! Tyrell made the experience quick and easy. I will definitely be recommending Gullo to anyone searching for a vehicle!
"Gullo Ford"
08-21-2016
I represent a charitable organization and was searching for a used car to meet our needs at a specific budget. Instead of used, Tim Herbert was able to help us get a new ford focus for the same money. He was very knowledgeable about the car and helped make the paper work very easy. It was a great car buying experience.
"Great Experience!"
08-21-2016
Tim is a great salesman! We drove an hour one night to come look at a used car on the lot and he told us he would stay late to greet us. He was laid back & easy-going - no pressure. We worked out a deal and had a great buying experience. I wouldnt hesitate to recommend this dealership to a friend. They were worth the drive!
"Ford Buyer"
08-18-2016
The salesman that worked with me was Emmit. He did a wonderful job as we evaluated a number of vehicles. Emmit found a number of cars so fresh on the lot that they had not been logged in yet. One of these was one that I bought. This is the second new car that my family has bought from Gulllo Ford. The post sales service has been wonderful. Go to GULLO Ford and see Emmit if you want to experience first class service.
"........"
08-18-2016
Great, great place to buy your vehicle. This was my third vehicle purchase from Gullo and, as always, a pleasant shopping experience.
"Ford Escape Purchase."
08-17-2016
This is my 2nd car to purchase from your team at Gullo. Your staff is friendly and always quick to ask if I need help. We picked out our car and came back a few days later with a cashiers check and were out of there in less than 30 mins. I always recommend Gullo to all of my friends when I hear they are looking for a car.
"A+ Experience"
Basically? Everything went silky smooth. Robert Stephens was easy to talk to and deal with. Was always available with answers to every question. I gave 3 stars because finance department almost ruined the deal but to be honest, Im picky as heck. It all worked out because I got an awesome deal and am 5 star happy overall.
"Good Experience"
08-10-2016
Christian is a great salesman, I enjoyed working with him.
"New Truck"
08-10-2016
Excellent staff! Very friendly and Professional...............................
"Quality Product And Business"
Already filled out this survey, the salesman realy read us and solved the problems that most likely would of prevented us from buying a car on this visit. Financing could of showed cost with out add on extras, but got what we needed for the price we could live with and covered for the duration of the contract. NO REGRETS... PS you owe me an antenna mask and possibly the cargo cover both were missing at delivery, I left a message with the operator the next business day Monday.
"Great Service"
07-13-2016
Very clear response about the enquiries, clear process and easy done for client.
"Very Good Experience. "
07-14-2016
Was referred to Gullo Ford by Rick Tygret a salesman and personal friend who works at Gullo Mazda. My old F150 needs transmission work so I decided it was time to get a new truck.
"Great Employees!"
07-13-2016
I purchased my 2010 Ford F-150 from Gullo six years ago. Jeff Cantera was my salesman and worked to get me the deal I wanted without any hassle. I was excited to know that he was still with Gullo. I purchased a 2016 F150 XLT. The experience was easy. Steve Bransburg was nice to work with in the finance section. I do use Gullo for maintenance on my vehicles.
"Awesome Service"
07-12-2016
I bought a 2016 F150 XLT. Love it! Nathaniel did a great job for me.
"Great Experience"
07-12-2016
GREAT SERVICE. SALES STAFF ATTENTIVE TO WHAT I NEEDED. SALE COMPLETED QUCKLY
"Excellent New Car Exsperance "
07-06-2016
Buying my F-150 at gullo ford was the best buying exsperance I have out of the 17 new vehicles I have bought in the past. My sells person was Matt Lungsford. He called me back and talked to me like a person not like a sells man. I went to planet ford before coming to gullo and it was by far the worst exsperance I have had looking at vehicles. I am so glade that planet ford didnt want to work with me because that made me go to gullo ford. Mr. Lunsford and the finance dep were so helpfully in the buying of my truck. I will be back in the future to purchase a suv for my wife. I would like this chance to say thank you to Matt Lunsford and the gullo team.
"Very Good Experience"
Everything went as expected. Everything went as expected.
"Great Buying Process From Test Drive To Purchase"
I purchased a Ford Fusion Platinum under the Ford X-Plan. Shannon and Cesar provided awesome service during the entire process and followed the rules to a "T"! Shannon was especially helpful in providing test drives in multiple Fusion models till I was satisfied I had found what I wanted. This is the second purchase I have made from Gullo Ford and the quality of service from the Sales and F&I staff has been excellent and consistent both times.
"Bobby Hood"
06-17-2016
John was very good at explaining difference in vehicles and value for our $$$
"Gullo Ford"
06-17-2016
I bought a 2016 F250 King Ranch. Luke helped me out with the sale, and did a fantastic job. He worked with me very well on my trade and the overall sale. I highly recommend seeing Luke to help you out. Thank you Gullo Ford for your friendly service and knowledge. Thanks Skeeter James
"Excellent Customer Service "
06-17-2016
Robert Nicki is amazing at his job and helped me locate the exact car I wanted with the specifications I wanted and needed. The financing process was smooth and painless. Couldnt ask for anything more. I purchased a 2016 Ford Fusion SE
"Survey Response"
06-14-2016
Buying a new car is always stressful but my dealings with Gullo both Ford and Toyota have always been lower stress than other dealers, so much so that I really dont look at other dealers.
"Great Service"
06-13-2016
2016 ford f150 xlt 4x4 the service was good need to be more friendly as a whole for the dealership. There has been 2 times were i have stoped by in the last 2 years and NOBODY came out to even ask me if i needed any help. This was a different situation being i was originally just co signing for someone.! But other then that the staff was very friendly.
"Ford Escape"
06-13-2016
Had two cars in mind to buy and ended up buying the Ford Escape
"Good Job. "
06-08-2016
Chris Hawk did a great job. I like my Fiord F250. I hate surveys.
"Great Buying Experience!"
I purchased a new 2016 F150 and the salesman and other staff members were great. They answered any questions and were not high pressure with any aspect of the purchase process.
"Bought A Car"
06-03-2016
Martin Madrid was the best to work with he really went out of his way to be helpful. We love our new car and recommend you talk to him when in market for your car.
"Very Responsive And Open"
05-31-2016
Daryle Nelson was very responsive and easy to work with. I appreciate the willingness to quickly take me seriously as a buyer and start discussing price right away. I felt like there were no games or the traditional "let me check with my sales manager" routine. I was in and out quickly!
"Quick, Easy And Fair"
05-20-2016
Your service was fast and helpful. I got to the dealership at 11:30 am and my new truck was delivered to my house at 3:00.
"Great Experience Of Purchasing A New Car"
05-23-2016
Our purchase of a ford explorer was very quick and they understood that the car was actually for my wife. My purchase was no hassle, sales person Daryl Nelson and finance person did a great job getting me in and out of the dealership. I purchased the car on a Saturday and my wife came in and met with our sales person Daryl on Monday to discuss all the details of the car. Great experience and I would purchase another care through Gullo.
"Excellant"
Matt Lunsford was extremely helpful and polite. Not a pushy salesman at all. Very fun to work with and patient toward your desire for a new or used vehicle.
"Ltc, Us Army, Retired"
05-20-2016
2016 F250 Super Duty. All of my dealings with either Thad Mentzer or Willie Sanford have always been professional, painless and productive, allowing and causing me to feel comfortable and most satisfied with the final product. They have become major assets/players of Gullo Ford, and should be recognized as such for their tremendous input to the overall success and reputation enjoyed by the dealership.
"Great Service Great Employees"
05-18-2016
I purchased a ford focus hatchback. I love it. The salesman was great listened to what I wanted and found it. The finance gentleman was excellent did not talk down to me as I have experienced that before. I appreciate that he respected me as an older women and did not act as if I was incompetent.
"Great Experience"
05-20-2016
Great experience and a lot of help thanks to Shannon Williams.
