"Great Sales Rep And Nice Dealership"

We had a good buying experience at Martin. Our sales rep, Carlos, was friendly and very helpful! He provided us with a lot of information regarding the vehicle features as well as the GMC app. The buying experience took almost 6 hours, which was a little frustrating. We had to wait for someone in finance to be available, which on a Saturday should be better staffed. My only issue was that I contacted the dealer multiple times via email regarding the vehicle Inwanted to purchase, and never got a response.

"Back In Service Under 2 Hours"

Dash tire symbol lit up twice during 200 mile trip. Worried. Called for service appointment and got in at 7:30am the next morning. Tire pressure sensor replaced, everything fixed. Out by mid-morning, didnt even have time to finish my second cup of (free) coffee. Awesome! Thanks to your team. You guys are good!

"Highly Recommend Martin. Ask For Greg Foley"

Greg Foley and Martin Automotive made the car buying experience easy and enjoyable. I loved doing the deal over the phone and having the paperwork and car ready when I got to the dealership! Easy in, easy out. I couldnt be happier with my experience.

"Great Service"

My service advisor,Marlene, was great. Time is very valuable to me and she was direct, quick ,efficient , accommodating and super friendly. She adds value to your company. Thank you

"The Best Experience Was At Martin"

I did my due diligence and called a few dealerships. I decided to make an appointment with Martin Group. The experience from making the appointment to leaving with the exact vehicle we wanted couldnt have been any better. Our sales guy, Mr. Edwards was informative, kind and very knowledgable on each vehicle we inquired about. He made sure our experience was perfect, and it was. I have already alerted all my friends and family on Facebook to visit him if they are looking for a new or used vehicle. Hes the best, and trust me, this is not my first vehicle purchase. I wish I would have met him years ago, it would have saved me a lot of headaches. Thank you Martin Group, and happy holidays to the whole team. Great job :-)

"Larry August"

Service department is great and Bruce Brennan is simply a joy to work with. What a gem!! Never let him leave

"Thank You Martin Cadillac"

I appreciate Guy Petersens hard work to get me the deal I wanted. Thank you.

"Martin Cadillac"

Professional and the service is so world class - keep up the Cadillac experience and your customers will stay with you . That is the way to run a car company - even though I am a engineer proud of Cadillac- Americas finest - show the world that you make World class cars and world class everything. Thanks been with Cadillac since I was 20 yrs old and now Im 62 - thats 42 years

"Awesome Service For My 2007 Pontiac Solstice!"

06-07-2016

I arrived at 3:10 for an oil change on my wifes 2007 Pontiac Solstice. Reggie Shelton, my service adviser, said the car needed several additional services. He got everything done plus washed the car before closing time at 7:00 pm. Totally amazing. Now my wife has a clean car and its ready for another year of very reliable use. Martins service group again demonstrated awesome teamwork. As a result I took my 2007 Cadillac DTS in the next day for a wash and bought an extended warranty for the Pontiac. Im a very happy customer.

"Awesome Service Indeed!"

Came in with a slight issue with my cue system and they identified the issue quickly and handled it just as fast! A+++++++ experience!

"Great Personal Service "

My car was a special order. I ordered it a the time of the model change over (my last car was totaled). David Jones did an excellent job of working through the order process. He was also very proactive about checking on the status of the order (it took 3 months because of model change). Ive had it back for service once (CD player installation). David came in early (before 8:00) on Saturday so I could pick up the car. Some of the other special order items were installed at the same time (e.g. Sapelle Wood Trim). One piece had been omitted (passenger door). He worked hard to get the job done and I was able to make the rest of my appointments. I could not ask for more.

"The Workers Are Professional And Service Timely"

Great service. Contacted me about things that need to be done. The service was done in a very timely manner.

"Great Service And Clean Facilities"

I always receive great service when I take my car in for repair or even a car wash. The Advisors and the other personnel in the Service Department provide service in a very professional manner. The attitude of the personnel make it a pleasure to visit Martin.

"They Never Contacted Me"

I contacted them through cars.com. They never got back to me. Couldnt get much worse customer service than that. Not much more to say.

"Very Poor Service, We Are A Group Of Navy Seals"

VERY POOR SERVICE, WE are a group of Navy SEAL Team and other Elite U.S. Veterans, our owner has had over 20,000.00 worth of work done at Martin Cadillac / Martin Automotive Group and it has been a nightmare. NO RESPECT FOR U.S. VETERANS. Half of the work was never done right and 25% of that work is STILL not repaired correctly. In short, he took his vehicle there to have the back glass replaced, back glass motor, and a side view mirror, they kept his Cadillac Escalade for 30 day, thirty days JUST FOR THE Above AND returned in DIRTY and damaged, now his Cadillac Escalade is 2 DIFFERENT COLORS ! We are about to ask ALL 700 of our Active, Reserve and retired members to express themselves in the News Media and Social Media about the way Martin Cadillac / Martin Automotive Group POORLY TREATS A HIGHLY DECORATED UNITED STATES VETERAN. Next find the email we sent Bruce Brennan, they have NOT returned our 27 emails or over 40 phone calls in over a month: June 26th, 2015 KRIS HERZOG 2007 CADILLAC ESCALADE NOT AUTHORIZED PAINT COLOR CHANGE WHILE AT MARTIN AUTO GROUP MAY / JUNE 2015 Bruce Brennan Martin Cadillac Martin Automotive Group 12101 W Olympic Blvd, Los Angeles, CA, 90064 Bruce, I was deeply disappointed that it took 30 days to replace my mirror, back window and back window motor. When I came to pick up my 2007 CADILLAC ESCALADE from your staff I noticed that the front drivers side quarter panel, bumper and hood looked to be a slightly different color than the rest of my vehicle, when I asked about it, I was told it needed a good professional level wax and buff and that would fix it. The A/C still smells HORRIBLE, this is the same issue I have paid to have repaired by you for 3 years now !!!! I have attached several photos showing what my vehicle looked before I dropped it off and the day I got it back. With my dog Bear getting Shot and then we started our members services for Candidates for President of the United States, as well as many other clients and work related issues with our Navy SEAL, SF and U.S. Veteran members. I have been overwhelmed lately working 20 hour days and had not had the time to do as advised by your staff and have a professional wax and buff job completed to correct the slight color difference. I just had my first day off in months and did as your staff recommended, after a professional wax and buff I was shocked to see that the front drivers side quarter panel and hood were in fact a different color than the rest of my 2007 CADILLAC ESCALADE. PLEASE EXPLAIN HOW THIS COULD HAPPEN ????? AND What do you recommend we do to correct it ? As you know I was seriously injured (Letter Attached) while in the U.S. Military on Active Duty in Defense of the United States of America. I live with horrible back pain and still spend 7 days a week trying to find jobs, free of charge, for my fellow U.S. Veterans. This 2007 CADILLAC ESCALADE is a valuable family heirloom that is worth a great deal to me and as I have no living family left, it is even more important to me. Losing it for 30 days, when your staff took 30 days to replace the back glass, mirror and back glass motor was disappointing, but getting it back with additional damager, via the different colored front quarter panel, bumper and hood is really unprofessional. THE ONLY person or business I have EVER allowed to work on my 2007 CADILLAC ESCALADE is you and your company. This 2007 CADILLAC ESCALADE is kept in a locked garage, ONLY I have a key to the garage and ONLY I have the Alarm code, and ONLY I have a key to the 2007 CADILLAC ESCALADE, I am the ONLY driver, and 95% of the time I only drive it at night. You are the ones that replaced the bumper, hood and painted the quarter panel on the previous repair as well. I have several photos taken of my 2007 CADILLAC ESCALADE before and after, ALL show that it was 100% the same color prior to your staff working on it. ALL also show that I day I got it back it was NOT all the same color.

"Dodecagon To Serve"

At Martins you feel the friendly atmosphere of the Entire Team weather at the Entrance or at the Exit You notice and feel everyone is trying to make it pleasant.

"Pamela Ballou, Client"

Service advisor Reggie Shelton performance his functions with a high level of professionalism. He provided excellent service and exceptional expertise. In addition, Efrain Guerrero, Transportation person, was very helpful in providing me with a loan car.

"Request For Wiper Blades For 2013 Cadillac Xts Pla"

I contacted my service advisor, Reggie Shelton for new wiper blades for my 2013 Cadillac XTS Platinum. He quoted the cost and said it would only take 10-15 minutes to replace. I sent my son Richard to handle my need and BOY! to my surprise, my son was back home in less than an hour. My, what Great service!!

"Martin Cadillac Service, Excellent"

Reggie is a pro. He is fast and efficient with excellent follow up. My thanks . A hearty recommendation for a fine operation.

"Exceptional Customer Service"

Joe Baba (sales) and Tony (finance) were absolutely amazing. I actually had a fun time purchasing my first Cadillac. Fast, easy, very accommodating, with zero surprises.

"Great Service And Sales Team"

At first i dealt with one sales person who was not too cooperative with me. Then I contacted William Lee and he was wonderful. The same goes for David Monerrosa who was wonderful to deal with.

"Prompt Service"

very friendly and efficient!!! Even tho my usual service advisor was not in I was given another one and it was very prompt!!!

"Friendly And Reliable Service"

The service department is great! I love Marlene Dombrowski and Walter the auto technician. Always takes very good care of me!

"As Always, An Excellent Service Experience"

Marlene was a joy to work with. The service was handled in a timely fashion and the car wash is always a nice way to top off a great experience.

"Great Service"

I always receive the perfect attention with Mr. Reggie Shelton. He always is very professional and courteous every time I need service with my car.

"Great Experence"

Wonderful , are sales person was great to give us time to decide with out feeling pressured. I had just had surgery and hadnt been released by my doc to drive . We had been looking for about 3mo and this was the style package and color combination I wanted .Ben are sales man drove the SUV to are home in Bakersfield and handled every thing this was wonderful because I couldnt travel at the time. I also spoke with the sales manger during this time and he was very informative and helpful .When its time to change this SUV I will definably contact this dealership first.

"My Car Is Still On The Road"

My SRX needs so much service its good to have an extended warranty and dealership I can trust. A few problems Ive had: Rear axel problems, 3 radios (still having problems), break master cylinder, radiator leak, water pump leak, bad battery, 2 catalytic converters (starting at 82000 miles), oil leak, squeaky breaks and suspension, and I can keep going but Martin Automotive Group keeps my car on the road although it does cost an arm and a leg.

"Great Service"

Marlene was so very kind and helpful. And of course I had to say hello to chris Lewis whom we always obtain our cars from. And will continue as long as he is there.

"I Like Martin Cad"

I find the people working doing a great job, if it be for the car wash or service on the car, always very friendly and very helpful. Iam glad that I live so close......

"Good Service, Quick In And Out"

Michael Moore is a terrific advisor. I came in without an appointment, and he took care of me right away. Had use of a nice loaner while my car was being worked on.

"Great Service"

I had a coupon from the internet to have my Chevy Equinoxs oil changed, tires rotated and 27 point inspection. The service writer I was assigned when I made my appointment was not around/available so Michael Moore stepped in. He was very easy going and took care of me and called me when my vehicle was ready. I really appreciated the car wash. I total surprise. Thanks.

"Efficient Service"

Service representative was professional, efficient, prompt, and reassuring. My tire had a huge nail. I was given a loaner and off I went. Dropping off and getting the loaner took no more than 15-20 minutes.

"Great Purchasing Experience "

Carlos C. was my salesman and he was fantastic. Not only was he knowledgeable and considerate, but able to provide insight that I had not considered. This was my fourth car in the past 18 years and the best auto purchasing experience of them all.

"Martin Cadillac "

Marlene was very careful to review my service needs for my 05 Escalade. She had the car ready for pickup ahead of schedule.

"Martin Cadillac"

By far the best experience Ive had with a deaerlship in So Cal !

"Give Customers Rental Cars That Have Gas In Them"

this is the second time my air shocks have gone out and each time its over 1000 These should be lasting longer than 3 years. Also everytime you get a rental CAR (Hertz) they are out of gas. So annoying to run straight to a gas station when you have things to do.

"Best In The Business"

I have a black CTS-V Wagon that needed body work. Avery difficult repair (black) Gus took great care of the car, had me inspect the first attempt and got it perfect on the second try. It is perfect and that is almost impossible with a black vehicle. Will not use anyone else. I am having some work done on my H1 and will definitely have Martin do the work.

"Friendly & Helpful Staff, Great Service & Repairs"

Reggie was wonderful as always. He took care of my issue right away. Also David took care of my rent a car right away and even helped me move my things to the rent a car. Walter was very kind and helpful as always. He helped me move my things from the rent a car back to my own car. Everyone was wonderful...

"Great Service, Clean Facilities, Honest Representa"

We have been customers since 1984 and would not take our car anywhere else for service or maintainence. Personnel is always courteous and helpful. We have found them all to be quite honest as well.

"Great, Fast Service"

Needed a 40,000 mile service on my SRX. Brought car in about 3:40 and was finished by 5:15. Excellent service

"Bruce Brennan Is Superb"

The questionnaire does not permit me to indicate the phenomenal attention that Bruce Brennan offers the customer. The mobile app will not take excellent for the other questions. Thus the non applicable check mark. Bruce is a superior individual and Martin Automotive is blessed to have him on their team. He is very complete in all aspects of his profession. Thank you Bruce. From Jerry F.

"Excellent Service, Thanks Again"

We started with Baba which was a referral from a family member Vanessa Jones, & ended up with Chris too! Both were professional, friendly & knowledgable. All in all it was a good experience! Thanks again, Lord Bless You All !!!

"Great Service. Very Accommodating."

Marlene, my service advisor, is amazing. I am always greater with a smile. I actually look forward to taking my car in.

"Great Service Department."

The service lady I worked with was great. She took care of me from start to finish. My only complaint is that I found out I was leased a vehicle that was in the body shop for paint and it was not disclosed to me. Paint went dull so that was fixed but I still paid what I paid. Salesperson was Shaun Lucy.

"Great Service"

My experience was great. Turn around time was good and repair was diagnost appropriately. I received my truck back in great/clean condition.

"Lack Of Communication"

Overall, service was great and timely. However, I requested NOT to have my vehicle washed bc I was pressed for time. My vehicle was washed anyway and I was delayed. There was lack in communication somewhere between service and the car wash.

"Martin Cadillac"

The dealership was great with handling my cars needs. Service Advisor Michael Moore was great with helping with my car issues.

"Great Service"

Reggie Sheldon is the best! I let him know what service I needed to have done to my vehicle & how much time I had (I have a little boy I had to pick up from school). And I was very pleased with the whole experience, my vehicle was taken care of & it was ready when Reggie said it would be. Im a happy customer. =)

"Wonderful People"

Tom Taite, Greg Foley Joe Cusick & Jose Cabada all took great care of me. I will definitely refer other firends to Martin Automotive Group!

"Shock & Sadness..."

Frankly, I was shocked and disgusted to have to pay $500 for two key fobs which are not worth a dollar each. We have FIVE Yukons in our family - all of them purchased new, but I can honestly say that it is difficult to imagine buying another GMC, or any GM car at the moment, even though we are ready to replace two of them as we speak.