Mazda of Orange in Orange, CA

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"Service Getting Better"


David Wilsons Ford of Orange (00751)

from Orange, CA

Recommended? Yes

Purchased? No

10-26-2017


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The service had gotten better over the past year. That way things are organized, delivered and run are much better. Please keep it up.

Response from Mazda of Orange:

Matthew, thank you for your wonderful response to the quality of service our Staff provides! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

"Service On 2011 Ford Fusion"


David Wilsons Ford of Orange (00751)

from Crestline, CA

Recommended? Yes

Purchased? Yes

10-26-2017


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My experience was excellent, with timely shuttle service and a courtesy loaner car was provided when my car needed to stay over night.

Response from Mazda of Orange:

Henry, your comments keep us motivated and working hard for all our guests! Please let us know if you have any additional questions about services you received and thank you again for choosing David Wilsons Ford of Orange!

"I Forget His Name"


User

from Temecula, CA

Recommended? Yes

Purchased? Yes


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I was very pleased with the services performed. The staff are very helpful. The place is a very pleaant to wait, not boring, and with snacks and coffee so I did not mind waiting. The drive from Temecula to Orange is worth it

"Excellent Service"


Mazda of Orange

from Newport Beach, CA

Recommended? Yes

Purchased? Yes

10-18-2017


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Julie F from internet sales is the best!!!! I had an excellent experience dealing with this dealership and I am very excited about my new car!!! Thank you.

Response from Mazda of Orange:

Hi Christian! Thank you so much for your glowing review, and congratulations on your new car! Well pass on these great comments to Julie! Please dont hesitate to reach out if theres anything additional we can do for you!

"Service Issue"


User

from Orange, CA

Recommended? Yes

Purchased? Yes


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The wait time when I brought the truck in was too long, and there were no other cars in front of me. The $39.95 special became $49.00 by the time I picked it with No additional work performed and no explanation

"Amazing Flexibility!"


User

from Orange, CA

Recommended? Yes

Purchased? Yes


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Tom gave extraordinary customer service! I was going in between my work shifts and only had a couple hours. Because of set backs in the shop my car wasnt going to be done. So I need a rental, but because of my hectic life schedule I wouldnt have been able to return the rental until past the return deadline. Tom found me a loner car and it was all taken care of so professionally and quickly! Thanks!

"Ford Of Orange"


User

from yorba linda,ca

Recommended? Yes

Purchased? Yes


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excellent dealer, best price and good service thanks

"Service"


User

from Villa Park, California

Recommended? Yes

Purchased? Yes


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Customer service is excellent. The car was done on a timely manner. Car is running a lot better. Job well done. Thank you!!!

"Excellent Experience"


David Wilsons Ford of Orange (00751)

from Orange, CA

Recommended? Yes

Purchased? Yes

10-03-2017


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great experience, friendly, knowledgeable personnel and convenient hours of operation

Response from Mazda of Orange:

Your satisfaction means a lot to us, and we truly appreciate you choosing David Wilsons Ford of Orange for all of your automotive needs. Please dont hesitate to call if youd like further assistance.

"Customer Service"


David Wilsons Ford of Orange (00751)

from Cypress, CA

Recommended? Yes

Purchased? Yes

10-03-2017


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Amber was so helpful and the gentleman who came and picked me up was friendly. I will continue to take my escape here.

Response from Mazda of Orange:

Amber will really appreciate your comments! Thanks again for your business! Take care!

"Good Service"


David Wilsons Ford of Orange (00751)

from Orange, CA

Recommended? Yes

Purchased? No

10-03-2017


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Came in to get new wiper blades. Sarah (I think that is her name) helped at first and was very kind and helpful. The servicace advisor was also great. Fast service.

Response from Mazda of Orange:

Were glad to hear Sarah was so helpful! Our team is dedicated to providing top-quality service, and were so happy to hear that your experience reflected this.

"Ford Edge"


User

from Placentia, CA

Recommended? Yes

Purchased? Yes


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Loved the experience. Everyone who helped me was patient and explained in detail the purchase process. Love my new Edge!

"Great Dealership"


User

from Orange ,California

Recommended? Yes

Purchased? Yes


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Excellent Sales Staff Sales Rep was outstanding Quick buying experience and professiinal

"Great Experience"


User

from Anaheim, Ca

Recommended? Yes

Purchased? Yes


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Kellie Kendall made the car buying process smooth and easy. I even had all four of my children in her office and she made them all feel welcomed and special! The rest of the staff was very friendly. We would definitely go back for a future car purchase!

"Great Day Thanks To A Ford Employee."


User

from Fullerton, Calif

Recommended? Yes

Purchased? No


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Only because of Sarah! Excellent, Perfect, Customer Service!!!

"Car Service Review"


User

from Orange, California

Recommended? Yes

Purchased? Yes


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Service was great and car was done at the time promised.

"Car Feels Better"


User

from Orange, Ca

Recommended? Yes

Purchased? Yes


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Staff very friendly and professional, Edgar B. is the best!! The work was done well but price of servicing very high.

"New Fusion"


User

from Orange, Ca

Recommended? Yes

Purchased? Yes


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It was a great experience working with Joseph Homes on our new Ford. I would recommend working with him to friends and family.

"Service"


User

from Orange, CA

Recommended? Yes

Purchased? No


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Victor was friendly and helpful. I took my vehicle in for "The Works" and to get some recalls fixed. Victor contacted me multiple times during the day to inform me of the status of my vehicle. Also, Victor never pressured me into buying any other services, he informed me of some recommendations, but I did not feel obligated to purchase any additional services. Thanks Ford of Orange!

"Car Servicing"


User

from Yorba Linda, CA

Recommended? Yes

Purchased? Yes


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I had an appointment & even though I was earlier staff was more than happy to get my car serviced right away. Junior & the rest of the staff were pleasant & knowledgable

"Great Service"


David Wilsons Ford of Orange (00751)

from Orange, CA

Recommended? Yes

Purchased? Yes

09-03-2017


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I called to make an appt. and was seen that day. They quoted me a time and that was also accurate. It was easy to plan my day around that because there were no surprises.

Response from Mazda of Orange:

Thanks for your feedback, Alexis. Were very pleased that we provided you such great service! We hope you continue to choose David Wilsons Ford of Orange for all your vehicle needs! Take care!

"Good Customer Service"


David Wilsons Ford of Orange (00751)

from Orange, CA

Recommended? Yes

Purchased? No

09-03-2017


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Very polite and they finished right on time. Thry gave me updates to when my car was finished on email and phone call.

Response from Mazda of Orange:

Were so glad that everything was completed to your satisfaction, Benjamin! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

"Great"


David Wilsons Ford of Orange (00751)

from Anaheim, California

Recommended? Yes

Purchased? Yes

09-03-2017


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I always have a great experience coming to this location people are very nice really appreciate it thank you very much and I look forward to coming back

Response from Mazda of Orange:

Were glad that you consistently have a great experience with us, Barbara! We really appreciate your business, and we hope to see you here again soon! Take care!

"Great Service"


David Wilsons Ford of Orange (00751)

from Westminster, CA

Recommended? Yes

Purchased? No

09-03-2017


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Absolutely loved Amber. Great service. Very friendly.

Response from Mazda of Orange:

Thanks, Angela! Were so glad that Amber provided you with such great service during your recent visit! We hope you continue to choose David Wilsons Ford of Orange for all your vehicle needs! Take care!

"Servicing"


David Wilsons Ford of Orange (00751)

from Anaheim, Ca

Recommended? Yes

Purchased? Yes

08-29-2017


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Tony was a great help during my cars servicing. Adding a review requirements of 50 characters is a silly thing to ask for and next time i wont provide a review.

Response from Mazda of Orange:

Nick, we appreciate you taking the time to share your feedback. Were glad Tony played a key role in making your service experience a positive one. We hope to be of service to you again! Take care!

"Oil Change And Tire Rotation"


David Wilsons Ford of Orange (00751)

from Corona, CA

Recommended? Yes

Purchased? No

08-29-2017


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The staff was very sweet and helpful. My car was finished about 30 min prior to what I was originally told and that was a nice surprise!

Response from Mazda of Orange:

Taryn, thank you for taking the time to leave us your response to our Staffs outstanding customer service! Were happy to hear that the team got you in and out so quickly, and left a great impression! Thanks again for your business! Take care!

"Amber Is The Best"


David Wilsons Ford of Orange (00751)

from Huntington Beach, CA

Recommended? Yes

Purchased? No

08-29-2017


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I just want to take a moment and commend Amber. After calling for the service rep and not getting an answer, I called Amber and explained my problem. Amber not only wrote up the order, but reserved a loaner vehicle for me. On top of that she communicated with me every day that there was a milestone reached. Amber is the best.

Response from Mazda of Orange:

Del, thank you for sharing your experience with Amber! Were so pleased to hear she was able to provide such a positive experience to you. Please let us know if you ever need anymore help!

"Thank You!"


David Wilsons Ford of Orange (00751)

from Los Angeles, CA

Recommended? Yes

Purchased? No

08-25-2017


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loved the texting update feature. I was able to text Nathan and ask him to plug my car in to be charged when the service was finished so it had more of a charge when I picked it up after attending an event at the Honda Center. Thank you!

Response from Mazda of Orange:

We really appreciate your feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

"Car Service"


David Wilsons Ford of Orange (00751)

from Orange,CA

Recommended? Yes

Purchased? No

08-24-2017


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Great service,clean facility and courteous people.keep up the Good work!

Response from Mazda of Orange:

Thanks for letting us know how your service visit went, William! We hope to be of service to you again! Take care!

"Fusion Titanium"


David Wilsons Ford of Orange (00751)

from Yorba Linda, CA

Recommended? Yes

Purchased? Yes

08-12-2017


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Fast, easy, fair and respectful in all dealings and conversations. Tried diligently to get the exact car we were seeking. The exact color and with the options we wanted. We would not hesitate to recommend Ford of Orange. Ask for Eric Degen. A great sales person to work with.

Response from Mazda of Orange:

Thomas, thank you for your kind words and congratulations on your new Fusion! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

"Very Nice"


User

from Corona, CA

Recommended? Yes

Purchased? Yes


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The service department was great and the car was clean when I got it back. Ill see you if a few thousand miles!

""jason" Did A Great Job Handling My Problem."


Mazda of Orange

from Santa Ana, CA

Recommended? Yes

Purchased? No

07-29-2017


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My vehicle wasnt running. Friday morning I had it towed to Ford Of Orange. The problem (fuel pump) was diagnosed in a couple of hours and was repaired at the end of the day. I had to wait until the next day to pick it up. Now it runs good. Working with the "service rep" Jason was a positive experience. He got things moving quickly and kept me informed throughout the process.

Response from Mazda of Orange:

Roger, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

"Electrician"


User

from Buffalo, NY

Recommended? Yes

Purchased? Yes


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Great sales people & staff thanks for all the help in purchase of 2017 SEL Focus

"From The Professors Desk"


User

from Anaheim ,CA

Recommended? Yes

Purchased? Yes


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Everything was beyond great service. Was waited on and kept up to date on the repairs.

"Service Department"


User

from Orange, CA

Recommended? Yes

Purchased? Yes


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Overall the service was great and everything was done on a timely fashion and was treated with respect. The one thing that I still need for you guys to work on is getting out the cars on time. If I go and pay for the service and the cashier goes and calls the porter to bring my car, theres no reason why I should be waiting more than 25 minutes to have my car brought up. This is the 2nd time that Ive been to have service on my truck and the same thing has happened. I had to go back and ask the cashier to page the porters to bring my car up. It was until 10 minutes later after my 2nd request that my car was brought. The service that was given was great and everything was smooth however, that would be the only thing I would suggest this dealer works on. Adrian

"Oil Change"


User

from Orange, CA

Recommended? Yes

Purchased? Yes


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Service this time was very quick and the person we dealt with was very helpful. Thank you!

"Oil Change"


User

from Orange, CA

Recommended? Yes

Purchased? Yes


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Service this time was very quick and the person we dealt with was very helpful. Thank you!

"Service"


User

from Tustin, CA

Recommended? No

Purchased? Yes


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Joel was great. Service cost are to high, paid over $220 for a new battery...

"Excellent"


User

from El monte, ca

Recommended? Yes

Purchased? Yes


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Very great experience n happy how was treated.would definitely recomend to a friend or family members

"Friendly/speedy/trouble-free And In & Out Repairs!"


User

from North Tustin, CA

Recommended? Yes

Purchased? No


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Friendly Service Department, speedy response time, very communicative about everything that was happening and had a shuttle pick me up from work when service was complete!

"Great Service"


David Wilsons Ford of Orange (00751)

from Orange, CA

Recommended? Yes

Purchased? No

07-03-2017


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Work is always done quickly and efficiently. Everyone is so friendly and helpful. No complaints here!

Response from Mazda of Orange:

Melissa, your positive review means a lot to us and we?re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

"Great Experience!"


User

from Orange, Ca

Recommended? Yes

Purchased? Yes


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I went and looked for the truck my dreams and found it. The sales staff there went above and beyond to put me in the truck. I want to give a special thanks to Adam hes the man.

"Ford; Who Could Ask For More?!!!"


User

from Yorba Linda, CA

Recommended? Yes

Purchased? No


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My adviser did everything I wanted; informed me of needed services either now or in the future, and didnt try to pressure me into getting service that could wait a bit, as he was aware of my financial situation. Who could ask for more???!!!

"Oil Change"


User

from Los Angeles, CA

Recommended? Yes

Purchased? Yes


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It was just an oil change but it was quick and friendly

"Okay Service"


User

from Orange, CA

Recommended? Yes

Purchased? Yes


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Not all the things my vehicle was taken in for were taken care of. Alarm system still needs to be fixed, and inside body panels are supposed to be ordered. As of today 6 days after the service no contact has been made by the dealer to schedule when to finish fixing the interior body panels or notice of when they will be in.

"I Do Recall This Recall"


David Wilsons Ford of Orange (00751)

from Garden Grove, California

Recommended? Yes

Purchased? Yes

06-21-2017


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Called to check on the status of parts for a recall on my 2013 Explorer & was told I could bring it in. Got there at noon & they told me both of the outstanding recalls could be taken care of and it would take approx 4 hours. I was on my way home by 4:30 in my washed car with all of the fluids, filters, tire pressure, etc checked. My service coordinator, Elyse, had just started working at Ford of Orange at that time, but she knew her way around, made sure I was comfortable and had something to drink during my wait, and provided updates. Shes a great addition to the team!

Response from Mazda of Orange:

Sparlin, thank you for writing this amazing detailed review and giving our dealership such a high star rating! We hope you continue to choose David Wilsons Ford of Orange for all your vehicle needs! Take care!

"Ford Fiesta"


User

from garden grove,ca

Recommended? Yes

Purchased? Yes


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Could be better with the time for a oil change instead of waiting about 2 hours

"Thank You!"


User

from Orange, ca

Recommended? Yes

Purchased? No


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Elise was awesome! Did exactly what she said she was going to do. Done right on time. Thank you!

"Service"


Mazda of Orange

from Garden Grove, ca

Recommended? Yes

Purchased? Yes

06-12-2017


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Service advisors have always been honest, never trying to upsale or push unecessay work. So far great value and work at competitive prices. Nice place to do business with.

Response from Mazda of Orange:

Robert, we are so pleased you enjoyed your visit to Mazda of Orange! We are always more than happy to assist you if anything else comes up. Take care!

"Love This Dealership"


David Wilsons Ford of Orange (00751)

from Murrieta, ca

Recommended? Yes

Purchased? Yes

06-08-2017


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They are great, prompt, work very hard to get anyone financed. Very friendly, clean, etc etc.

Response from Mazda of Orange:

Thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if you have any additional questions about services you received and thank you again for choosing David Wilsons Ford of Orange!

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