"Service Getting Better"
10-26-2017
The service had gotten better over the past year. That way things are organized, delivered and run are much better. Please keep it up.
"Service On 2011 Ford Fusion"
10-26-2017
My experience was excellent, with timely shuttle service and a courtesy loaner car was provided when my car needed to stay over night.
"I Forget His Name"
I was very pleased with the services performed. The staff are very helpful. The place is a very pleaant to wait, not boring, and with snacks and coffee so I did not mind waiting. The drive from Temecula to Orange is worth it
"Excellent Service"
10-18-2017
Julie F from internet sales is the best!!!! I had an excellent experience dealing with this dealership and I am very excited about my new car!!! Thank you.
"Service Issue"
The wait time when I brought the truck in was too long, and there were no other cars in front of me. The $39.95 special became $49.00 by the time I picked it with No additional work performed and no explanation
"Amazing Flexibility!"
Tom gave extraordinary customer service! I was going in between my work shifts and only had a couple hours. Because of set backs in the shop my car wasnt going to be done. So I need a rental, but because of my hectic life schedule I wouldnt have been able to return the rental until past the return deadline. Tom found me a loner car and it was all taken care of so professionally and quickly! Thanks!
"Ford Of Orange"
excellent dealer, best price and good service thanks
"Service"
Customer service is excellent. The car was done on a timely manner. Car is running a lot better. Job well done. Thank you!!!
"Excellent Experience"
10-03-2017
great experience, friendly, knowledgeable personnel and convenient hours of operation
"Customer Service"
10-03-2017
Amber was so helpful and the gentleman who came and picked me up was friendly. I will continue to take my escape here.
"Good Service"
10-03-2017
Came in to get new wiper blades. Sarah (I think that is her name) helped at first and was very kind and helpful. The servicace advisor was also great. Fast service.
"Ford Edge"
Loved the experience. Everyone who helped me was patient and explained in detail the purchase process. Love my new Edge!
"Great Dealership"
Excellent Sales Staff Sales Rep was outstanding Quick buying experience and professiinal
"Great Experience"
Kellie Kendall made the car buying process smooth and easy. I even had all four of my children in her office and she made them all feel welcomed and special! The rest of the staff was very friendly. We would definitely go back for a future car purchase!
"Great Day Thanks To A Ford Employee."
Only because of Sarah! Excellent, Perfect, Customer Service!!!
"Car Service Review"
Service was great and car was done at the time promised.
"Car Feels Better"
Staff very friendly and professional, Edgar B. is the best!! The work was done well but price of servicing very high.
"New Fusion"
It was a great experience working with Joseph Homes on our new Ford. I would recommend working with him to friends and family.
"Service"
Victor was friendly and helpful. I took my vehicle in for "The Works" and to get some recalls fixed. Victor contacted me multiple times during the day to inform me of the status of my vehicle. Also, Victor never pressured me into buying any other services, he informed me of some recommendations, but I did not feel obligated to purchase any additional services. Thanks Ford of Orange!
"Car Servicing"
I had an appointment & even though I was earlier staff was more than happy to get my car serviced right away. Junior & the rest of the staff were pleasant & knowledgable
"Great Service"
09-03-2017
I called to make an appt. and was seen that day. They quoted me a time and that was also accurate. It was easy to plan my day around that because there were no surprises.
"Good Customer Service"
09-03-2017
Very polite and they finished right on time. Thry gave me updates to when my car was finished on email and phone call.
"Great"
09-03-2017
I always have a great experience coming to this location people are very nice really appreciate it thank you very much and I look forward to coming back
"Great Service"
09-03-2017
Absolutely loved Amber. Great service. Very friendly.
"Servicing"
08-29-2017
Tony was a great help during my cars servicing. Adding a review requirements of 50 characters is a silly thing to ask for and next time i wont provide a review.
"Oil Change And Tire Rotation"
08-29-2017
The staff was very sweet and helpful. My car was finished about 30 min prior to what I was originally told and that was a nice surprise!
"Amber Is The Best"
08-29-2017
I just want to take a moment and commend Amber. After calling for the service rep and not getting an answer, I called Amber and explained my problem. Amber not only wrote up the order, but reserved a loaner vehicle for me. On top of that she communicated with me every day that there was a milestone reached. Amber is the best.
"Thank You!"
08-25-2017
loved the texting update feature. I was able to text Nathan and ask him to plug my car in to be charged when the service was finished so it had more of a charge when I picked it up after attending an event at the Honda Center. Thank you!
"Car Service"
08-24-2017
Great service,clean facility and courteous people.keep up the Good work!
"Fusion Titanium"
08-12-2017
Fast, easy, fair and respectful in all dealings and conversations. Tried diligently to get the exact car we were seeking. The exact color and with the options we wanted. We would not hesitate to recommend Ford of Orange. Ask for Eric Degen. A great sales person to work with.
"Very Nice"
The service department was great and the car was clean when I got it back. Ill see you if a few thousand miles!
""jason" Did A Great Job Handling My Problem."
07-29-2017
My vehicle wasnt running. Friday morning I had it towed to Ford Of Orange. The problem (fuel pump) was diagnosed in a couple of hours and was repaired at the end of the day. I had to wait until the next day to pick it up. Now it runs good. Working with the "service rep" Jason was a positive experience. He got things moving quickly and kept me informed throughout the process.
"Electrician"
Great sales people & staff thanks for all the help in purchase of 2017 SEL Focus
"From The Professors Desk"
Everything was beyond great service. Was waited on and kept up to date on the repairs.
"Service Department"
Overall the service was great and everything was done on a timely fashion and was treated with respect. The one thing that I still need for you guys to work on is getting out the cars on time. If I go and pay for the service and the cashier goes and calls the porter to bring my car, theres no reason why I should be waiting more than 25 minutes to have my car brought up. This is the 2nd time that Ive been to have service on my truck and the same thing has happened. I had to go back and ask the cashier to page the porters to bring my car up. It was until 10 minutes later after my 2nd request that my car was brought. The service that was given was great and everything was smooth however, that would be the only thing I would suggest this dealer works on. Adrian
"Oil Change"
Service this time was very quick and the person we dealt with was very helpful. Thank you!
"Oil Change"
Service this time was very quick and the person we dealt with was very helpful. Thank you!
"Service"
Joel was great. Service cost are to high, paid over $220 for a new battery...
"Excellent"
Very great experience n happy how was treated.would definitely recomend to a friend or family members
"Friendly/speedy/trouble-free And In & Out Repairs!"
Friendly Service Department, speedy response time, very communicative about everything that was happening and had a shuttle pick me up from work when service was complete!
"Great Service"
07-03-2017
Work is always done quickly and efficiently. Everyone is so friendly and helpful. No complaints here!
"Great Experience!"
I went and looked for the truck my dreams and found it. The sales staff there went above and beyond to put me in the truck. I want to give a special thanks to Adam hes the man.
"Ford; Who Could Ask For More?!!!"
My adviser did everything I wanted; informed me of needed services either now or in the future, and didnt try to pressure me into getting service that could wait a bit, as he was aware of my financial situation. Who could ask for more???!!!
"Oil Change"
It was just an oil change but it was quick and friendly
"Okay Service"
Not all the things my vehicle was taken in for were taken care of. Alarm system still needs to be fixed, and inside body panels are supposed to be ordered. As of today 6 days after the service no contact has been made by the dealer to schedule when to finish fixing the interior body panels or notice of when they will be in.
"I Do Recall This Recall"
06-21-2017
Called to check on the status of parts for a recall on my 2013 Explorer & was told I could bring it in. Got there at noon & they told me both of the outstanding recalls could be taken care of and it would take approx 4 hours. I was on my way home by 4:30 in my washed car with all of the fluids, filters, tire pressure, etc checked. My service coordinator, Elyse, had just started working at Ford of Orange at that time, but she knew her way around, made sure I was comfortable and had something to drink during my wait, and provided updates. Shes a great addition to the team!
"Ford Fiesta"
Could be better with the time for a oil change instead of waiting about 2 hours
"Thank You!"
Elise was awesome! Did exactly what she said she was going to do. Done right on time. Thank you!
"Service"
06-12-2017
Service advisors have always been honest, never trying to upsale or push unecessay work. So far great value and work at competitive prices. Nice place to do business with.
"Love This Dealership"
06-08-2017
They are great, prompt, work very hard to get anyone financed. Very friendly, clean, etc etc.
