"Outstanding"
Purchased a new CRV here. Dealership is immaculate. The cleanest most well maintained Ive ever seen. We worked with Favio Costin on our purchase. Nothing short of outstanding! He let us know if the car was available and made the purchase the smoothest we have experienced. Pricing was fair as well as the offer on a trade. He clearly explained all facets of the vehicle and the paperwork process was efficient. The buying experience was so good it has changed my wifes negative opinion about buying cars (maybe not a good thing?). I will be recommending Favio and the team at Thousand Oaks Honda to both family and friends. Thank You!
"Pre-owned"
Zamar very prompt and quick to follow-up with the vehicle information.
"Honda Civic"
I bought a pre-owned Civic, April 1st, 2016, and my dealer, Fabian Uchoa, did an excellent job, from start to end. This is my second Honda I bought with them, the first was a new Accord receiving the same excellent service. For maintenance they do also excellent job.
"Great Experience Buying A New Pilot"
Had a great experience buying a 2016 Honda Pilot back on October 31st with the Internet Manager Jeffrey Borghi. I had done allot research online so I had a clear picture what trim level I wanted and started my shopping process online. Jeffrey answered all my emails promptly and was professional and very helpful in the negotiation process. Most which was done online and the phone. When I arrived at the dealership he was very thorough and made the buying process a pleasant experience. I was very happy with the service from Jeffrey Borghi and everyone I was in contact with at Honda of Thousand Oaks. Took my kids with me and they enjoyed the waiting room that had a childrens area. Wouldnt hesitate to recommend Jeffrey Borghi and Honda of Thousand Oaks to anyone who is shopping for a Honda. Great job Jeffrey!
"Great Sevice And Costco Discount"
If youre looking for a great deal and even better service, go to Honda of Thousand Oaks and seek out JEFF EDLEMAN. Jeff is the personification of the Helpful Honda Guy. He provided great service and surpassed our expectations. Thank you Honda of Thousand Oaks for honoring the CostCo discount program. Not all Honda Dealership participates in the program. We had an excellent discount being CostCo members. We couldnt be happier with our new Odyssy and service we received at Honda of TO and JEFF EDELMAN .
"Happy Birthday To My Daughter..."
I purchased a car from Honda of T.O a few days ago. My overall experience was excellent. I felt they treated me fairly - the process was quick, negotiations didnt drag on. I would absolutely recommend this dealership, and would come back and by again. Knowing this car was a gift for my daughter they made some great recommendations to help her establish credit, etc... I wasnt used to this type customer service from a car dealership. 2 thumbs UP!!
"The Thousand Oaks Honda Treatment"
i have to tell everyone first off i didnt buy a car, still compelled to submit a reviewe though. I was raised around customer service having worked in the restaurant industry and so far shopping for a car this time around has been lackluster. turned out I decided to sell my car first on my own (per wifes instrux) so ill be back to Honda afterwards- and lookign forward to it as well. Barry worked with me, helped me with my credit to get the best offer on the apr and knowing beforehand what this car was worth on the market before coming in, i felt like very quickly we arrived at a square deal that im happy with. i think i could probably find a slightly better deal off the dealership lot, but the warranty and professionalism id get there is worth the extra couple bucks for piece of mind. And again, the time and effort he put in with us was really genuine and it feels good to give someone your business when theyve earned it (sorry, the restauranteur in me talking again). either way, im actually looking forward to going back, Barry and his team were all super friendly and just down to earth people that brings the natural comfort back into going to a car dealer.
"Good Deal With Great Service"
Buying a car was so easy at honda of Thousand Oaks. Barry was so helpful in the process I couldnt be happier! My sales person Bret was great, Thanks honda of Thousand oaks for making my car Purchase easy and straightforward.
"Prejudiced Customer Service"
Today I went to Honda of Thousand Oaks looking for preowned cars and was pleasantly surprised when I came across a 2013 Nissan Altima that was everything Ive been looking for in a car. The sales associate Brandon Smith met me with a genial and non-invasive demeanor, took me for a test drive, and was quick to begin the sales process. All greatly appreciated. Unfortunately that is where the pleasantries of my experience at Honda of Thousand Oaks came to an abrupt end - in a manner that I can only describe as one of the most poignantly disrespectful, blatantly short sighted, and prejudiced displays of customer service that Ive ever had the misfortune experiencing. Being completely satisfied with the car and driving experience I made initial offer in cash, on the car a few grand below asking price - a practice that is both common and prudent in automobile negotiations. After waiting about 15 minutes for Brandon to return from speaking with the sales manager, fully expecting a counter offer, sales manager Barry Smith returns alongside him. After shaking hands Barry proceeds to inform me that my offer is "a waste of time", a sentiment that took me a moment to even fathom the reality of, as his smile belied the incredible words coming out of his mouth. Taken aback, I then ask him if he means this conversation was a waste of his time. To which Barry rhetorically asks where I "got my number," tells me Im about $5000 off of what they were looking for (which even at full asking price plus tax, title, and license didnt make mathematical sense), and explains that this is "a busy day and he doesnt want to waste other customers time" by dealing with me. Evidently I didnt qualify as a "customer" or someone worth even presenting a counter offer to (even after pointing out that he never presented me with one.) At this point the disrespect and complete disregard for customer service and genuine decency were no longer worth my time, so I left. After a phone call back to Mr. Smith it was mentioned that my age (27) was a factor in how I was treated. Aside from the fact that as a salesperson it is already Ill advised to make judgements about purchasing power based on age, it is especially asinine in one of the wealthiest communities in the United States. I work as a quite successful director of music for motion picture advertising, and had both the means and every intention of both buying this car and paying cash in full, no financing. All facts that Barry never learned because negotiation wasnt worth his time. As a result I will no longer be taking my business to Honda of Thousand Oaks; and will make sure my friends and family all over this community know the experience they can expect from this dealership. I only hope that in the future Mr. Barry Smith and the team at Honda of Thousand Oaks learn to not make snap prejudices based on age/appearance, treat customers with respect, and give a young man or woman like myself the time of that is deserved.
"Brett Tired To Cheat Us."
Met with Brett. The guy is a rude and condescending jerk. Very cocky. Sales tactics made to make you feel stupid or small. Actually made misrepresentations about the deal and flimflamed us when we go the paperwork. We walked out before we got cheated.
"Great Experience!!!"
I had a great Experience at Honda of Thousand Oaks. I worked with Saul White. Everything was so easy. They purchased my car from me (which I didnt know was an option). I had such a HORRIBLE experience with Cars.com and was so happy to work with Honda of Thousand Oaks to sell my car!
"What An Operation !!!!!!!!!!!!"
01-08-2013
Forget every bad thing you have ever experienced at another dealership.From my first contact with Paul Bromley to the final handshake goodbye,we were treated like human beings and not cattle like at other dealerships, in the area. We stated what we needed and less than 30 minutes later we were signing documents, and 15 minutes later we were given a thorough demo of every item in the car. Not a stone unturned. Our hat is off to Paul and a big thank you to Kevin Wildman, the sales manager.
"Best Honda Dealership"
10-09-2012
We shopped many dealerships, but Thousand Oaks had the best price. They were honest, helpful and fast. This is the second car we purchased from this dealership and highly recommend them!
