"Great Service"
The waiting room is very nice and the cafe is a great service to have. Service representatives are very helpful. I was out of town and called for help and they were able to answer my questions right away.
"Excellent Service, And Very Professional Staff"
Service advisers and everyone else are a big help when you have questions about your car service. Everything is explained before and after the service and that is good.
"Best Place To Take Your Honda For Repairs"
friendly folks making consumers feel at ease. Not easy to do when these consumers are anxious not knowing if their cars will be fixed quickly.
"Battery Sensor Recall"
10-27-2017
Fast and efficient. Took about an hour so I was out in a timely manner nice nice nice nice nice
"Shuttle Service"
Good points - Work was completed, car was washed. Bad points - waited 2.5 hours for shuttle pick-up. Shuttle drivers are always great but wait times are outrageous.
"Honda Repair"
10-27-2017
Very professional David did a great job Lots of work done All timely Got me on my way. I would recommend honda to others
"Great Service!"
10-27-2017
They got me the vehicle that I wanted, and fast! My previous vehicle was totaled in an accident so I needed one right away.
"Great Service"
10-26-2017
Nice customer service, great to have a waiting room with coffee. It was a busy day, but still I think they took care of the work in a reasonable amount of time. Thanks
"Software Update And Routine Service "
10-26-2017
The service work requested was performed without any issue and the primary reason for the service appointment was completed to my complete satisfaction.
"Great Service Department"
10-26-2017
My service advisor is fabulous. He goes above and beyond. He keeps me advised of the work and always keeps his word.
"Great Customer Service "
10-26-2017
Although it was very busy, I was greeted multiple times and thanked for my patience. I appreciate the price list (min) being posted as well as the represent ice explaining the costs prior to service.
"Great Service"
10-26-2017
Very friendly people! I was told how long it would take. They "missed" it by 15 minutes. Thats very good!
"Good Experience"
10-25-2017
I was able to drive different model cars to compare the features in each model, from entry accord to HRV with more high end features.
"For The First Time....very Dissatisfied"
10-25-2017
Usually everyone smiling,friendly,"at ease" very helpful.clean facility and have a place for kids to play and for you to relax,watch movies
"Excellent Visit. Great Customer Service. "
10-25-2017
Great customer service. Excellent lobby with movie and coffee for customers while waiting for the vehicle to be serviced! So happy with my visit to service my Honda CR-V!
"Great Service"
10-25-2017
Got a loaner car when my car was being worked on. Relaxing wait area, and courteous employees that went above and beyond to help.
"Great Service"
10-27-2017
Great customer service. Very quick on a Sunday afternoon. Car wash quality could be better. Or don’t offer it all. No one likes sloppy work
"Excellent Service"
10-24-2017
Personal attention to my questions/concerns. Had a quiet space to do my work while waiting for car to be finishes
"Great Service, Especially Mr. Paul Roark"
10-24-2017
Quality work, and Mr. Paul Roark is your best service associate! He ensured the work was done well, and on a timely basis. Always a pleasure to interact with Paul!!
"Reconnecting Battery Problem "
David was great to work with. The waiting area is very. I liked the people in the restaurant too. Bathroom was clean. Also, I should not have to do 20 words to submit this!
"Great Customer Service"
great customer service, made sure all coupons and best deals were applied for car maintenance. Car maintenance was completed in timely manner
"Overall A Great Experience"
I experienced courtesy, efficiency, and clean facilities.I was given a loaner, as the part had to be ordered, without asking. This avoided rescheduling, the part came in the next day and my vehicle was repaired and available that day.
"Excellent Service And Friendly Environment!"
My wife and I were at Gainesville Honda to have the 15K oil change, tire rotation, and rear differential service on our 2017 Honda Pilot. Our service rep Wes kept us informed several times on the service progress as we waited in the comfortable waiting area. While waiting I had purchased some additional maintenance items to keep at home (oil, coolant, and brake fluid). Wes saw me at the cashier and offered to combine the bills and place my purchased items in our vehicle! Our car was washed and cleaned when returned to us! Thank You Wes for providing an excellent service experience!
"Great Sales Team And Car, At Affordable Price."
Salesman, Mike, was very knowledgeable about the vehicle as well as warranties and service plans. Mike was very personable without making me feel pressured. Additionally, the finance rep, Julio, was also very helpful in securing a lender, and very informative about warranty and service plans. Great team!
"Im A Very Satisfied Customer."
Two words. David Linville. He has been my service person for many years and I credit him with helping me keep my Pilot, which is going on 15 years old, in excellent condition.
"Excellent Service"
The staff are always pleasant & attentive. I especially like working with Nancy. She is always helpful. I trust them to take care of my Honda so that I am safe on the road
"Smooth Transation"
Professional transaction & interaction with all parties. All my questions were answered before & after I made the purchase. The Gold Certified warranty ( 10 year / 100 K miles) was a bonus that gave me peace of mind with a pre owned auto,
"Great Service"
Staff was friendly and professional but not pushy. Made me feel like they were truly willing to work with me to ensure I was getting the car I wanted at a price I could afford.
"Excellent Service"
Courtesy and professionalism , friendly and efficient. Vehicle was ready at the promised time and all services preformed as requested.
"Service (replace Headlights)"
Awesome as usual. David my service rep is extremely professional, professional and top of the line! He makes sure thing are done correctly and timely. All the staff very polite and greet you, check to see if your being helped. Couldn’t ask for more. Wish I could remember all the names from this visit. Young lad on Saturday that helped with the loaner car (2 thumbs up) as well as the young lady that set up the lobby and ran the register very friendly and personable. I’m sure David know the names would like them to get a big KUDOS..
"Fast Reasonably Priced Service."
Greeted quickly and courteously. Written up and out the door fast. Service adviser called to alert me of an issue which was resolved then called when car was ready.
"Gainesville Visit"
Everything was taken care of in the time promised and the repairs were made as promised. I think the prices were a little high.
"Great Service"
10-19-2017
Service advisor David Lindell. Always a professional. Even when I call him from out of town, he always takes the time to speak to me. Keeps me informed of my service needs
"Great Service Adv. Clean Facility, Clean "
David Linville my service adv. always take good care of me & my Pilot. I would send my family & friends to this location.
"Excellent Service In Every Aspect. "
10-19-2017
David Linville gave me the best experience in wait time, attention to detail, professionalism, etc. Im going to request his services every time I visit Honda.
"I Love My Honda Team!"
10-19-2017
We were helped right away, the facility is clean and comfortable. Prices for service very reasonable. Overall a very pleasant experience. Great people and great service!!
"Great Facility And Service."
10-18-2017
My service manager and others on the staff. I always feel that I have been treated fairly and the car serviced correctly.
"Great Customer Service"
10-18-2017
The kind courteous service. I usually watch the serviceman look over my vehicle and ask question. I like to know if they are doing a thorough check and being honest about what ever they find. So far, they do a great job and I appreciate how they allow me go back and see for myself.
"Best Service Tech I Have Had"
10-18-2017
The staff service tech was friendly and informative. The service was timely. The checkout went smoothly and was also friendly.
"Great Service"
10-18-2017
The people working were great, and it was not a long wait to get my car back since I waited there during the service.
"Great Service"
10-17-2017
reliable customer service and they let you know what you need instead of forcing unesecary sales. very freindly and flexible with making appts
"Mandatory "
Thorough. I don’t think twenty words are required to more fully describe the paradigm of thoroughness and that this type of required element makes doing the voluntary surveys of mundane tasks like a car service taxing and less likely to be done in the future.
"Great Service"
Quick and easy. Easy to make appointment. Easy drop off. Car ready when promised. Impressed with the service and will use again.
"Survey "
10-15-2017
Went above and beyond just oil change. Supposedly checked all of vehicles like tire thread, wheel alignment, tire pressure , fluid levels....etc
"Great Service "
10-15-2017
The person who helped me is very nice and friendly. Stuff needed to be done was clear to me. I dropped my car and picked my car later. I was satisfied with their service.
"Nice Dealership, Slow Service Dept"
No pressure tactics from service dept. No salesmen in the service dept waiting room. Slow service, but I was kept up to date on progress.
"Great Facility"
10-16-2017
I was pleased with the service received, we used a loner car while ours was being repaired. Our vehicle was repaired within the time frame quoted to us.
"Great Service"
David Linville is the reason I like your service. He is super helpful, professional, and gives a friendly personal touch to taking care of me. I have asked Sales to stop soliciting me on my cell phone but they keep calling anyway. NOT APPRECIATED.
"Great Service, Friendly Staff"
10-16-2017
Quick and friendly, never have a problem getting my car in for service. This is my second Honda from this dealership.
"Smooth Service "
10-16-2017
The staff member was blunt, quick and professional; which is what I wanted. I came in earlier than my appointment and got out faster so Im pleased.
