"Quick, Easy, Helpful"
Quickly responded to my Internet inquiry. Very informative and helpful. Will buy from this dealership when the time is Right.
"Easy Quick And No Hassle"
Let me start by saying my credit is poor and Im a Rican from the Bronx. I applied online and was pre approved. Ofcourse was not sure if I was being lead to a dead end I spoke to the customer agents and was surely approved as they tried many banks to help. Explained whole process clearly. Also offered to pick me up from nearby train. After calling insurance then finally arriving met a wonderful and welcome staff. I did not feel out of place. Signed and swiped away. Car was washed and prepped even before arriving making it the quickest car transaction ever. Thanks to this dealer I rode off into the weekend in new cts-v. All this done between 11am-1pm.
"Great Service!!!!!!!!!!!!"
Was greeted upon arrival and offered coffee. Car was serviced earlier than scheduled appointment and was finished quickly. this was my 3rd time using the service department and each time has been an excellent experience. thanks
"Great Service"
I brought my truck in for routine service, there were recalls found,so I was told it would take a day to correct everything, I was given a rental car on the spot, and my truck was ready for pickup the next morning at 9am. It was a quick easy process, that didnt require me spending a whole day at the dealership. I would recommend Vail GMC/Buick to anyone interested in working with a top notch dealership.
"Mr. Harvey"
The service department personnel were extremely helpful, pleasant and attentive.
"Professional, Great Sales And Office Staff "
Our experience was very satisfying no hard sales pitch our sales person Stacey was very helpful and answered alll questions to our satisfaction. We were at the dealership approximately 2 hrs taking the car we were interested in for a test drive and talking over prices. We were interested on trading our car in and was given a far deal. My husband and I decided to needed to think it over the weekend and would let Stacey know. No pressure we left and decided that Vail Buick gave us what we wanted and returned to pick up our new car the following Thursday. Debbie the financial person was so professional. So I would very much like to thank Stacey and Debbie and the rest of Vail Buick for their professionalism and would be happy to purchase from them again. Thank you Vail,
"Once Again Larry Parisi Comes Through!"
This is the fifth car Ive bought from Larry Parisi. If you want customer service, a professional buying experience and someone who works his tail off to satisfy your automotive needs then Vail and Larry are the people you need to do business with! I didnt even bother to go anywhere else.
"Best Dealership I Have Dealt With "
Larry was very respectful and honest when we were working out a deal. He very to the point and did not cause any confusion or leave anything out for me to be surprised by. Wonderful experience!
"Awesome Service Manager"
I had my car in for service ...Andy the service manager is awesome and is an asset to GMC
"Service Dept"
My car was taken quickly and was serviced while I waited in a comfortable area with coffee tea etc as well as a beautiful tv. I have been dealing with Vail for quite a few years and I have never been disappointed from Mr. Vail himself to the sales staff,finance office and the service department. Thanks to all! Linda S Olsen
"Vail Made Me Feel Like Part Of Their Family!"
Vail Buick GMC made me feel like part of their family right away which is something that no longer happens when buying a car. To me, this made all the difference in the world. Thank you Vail Buick GMC for taking care of me.
"Awesome Dealership And Service Department"
I have purchased 2 cars from Vail GMC and have had both serviced there regularly. The people are awesome! They are so helpful and not pushy at all! Ive had to go back for help with learning the computer system and they were patient and made sure I knew what I was doing! I would highly recommend this dealership to anyone!!
"Great Dealership And Service Facility"
Very easy experience as always with Vail. They are always exceeding expectations with their service.
"The Best Gmc Crew Arond"
the entire team at Vail are excellent and very customer oriented
"Outstanding"
The dealership was extremely courteous to my husband and I. The staff is polite, respectful while working with their constituents. We have purchased 7 vehicles from Vail and they are nothing but unbelievable. They are true to their word and work with you. Larry and his staff are amazing. We wish them the best!
"Good Service"
Reliable and easy service as always. Never have had an issues.
"Stanton Parrish"
Stacy kept me totally informed during my purchase decisions. Allpersonnel were very helpful.
"Mr. William Marsden"
SINCE LEASING OUR VEHICLE FROM VAIL WE HAVE RECEIVED CONSISTENTLY PLEASANT, COOPERATIVE, COURTEOUS & PROFESSIONAL SERVICE. IT IS A PLEASURE TO DO BUSINESS WITH THEM. DENNIS WAS EXCELLENT WHEN HE TOOK CARE OF OUR CAR PROBLEM LAST WEK WHEN THE CAR WAS TOWED THERE.
"Wonderful Experience Leasing My First Gmc!"
Staff at Vail were very accommodating. Sales rep kept in contact with me throughout the process and was very helpful in answering any questions necessary.
"Vp Agc"
Warm, welcoming, proffessional and extremely accomdoating. Worked hard to earn deserved trust and respect.
"Great Improvement"
My experiences with the service department have been mixed. Rotating tires is something apparently most service guys dont know how to do at Vail. Most of the time the tire pressure is way off and the alarm goes off before I get home. I gave up on them relearning the tires with the engine computer. I usually have to do it myself when I get home. The only reason I go back to the dealer is because the quick lube places seem to spatter oil all over the frame of the car and I get oil stains in the garage. The last oil change was at Vail and oil again is on the garage floor. I figured I would give them one more chance. I almost didnt keep my appointment. Well to my great surprise the tire pressure was correct and the alarm did not go off. Somebody who knows what they are doing serviced my car. The only reason I did not give it a 5 star is because it takes a long time to see if they spattered oil all over the undercarriage.
"Our Dealership For The Last 20 Years."
Started using Vail 20 years ago to service our Pontiacs and have since bought three Buicks, the latest from Michael. We are very satisfied customers.
"Great Service"
Carl and jack were great. jamie too. I would definitely recommend this dealership.
"Great Experience "
Our experience was fabulous. Mike Toone was spectacular everything we could of wanted in such a gentleman. His knowledge, personality and genuiness made us feel comfortable. We felt we made a friend that day. Want to also express our thanks to Jaimie Burton who guided us through the final process of purchasing our car, courteous and friendly our appreciation to all
"Terrific New Car Buying Experience"
Emilio is the best car salesman Ive ever dealt with. I bought my original GMC in Manhattan and live in Port Chester near the White Plain dealership, so would have been the path of least resistance to deal with either of those 2. However, neither could locate the car for me that I needed - after a couple months, Emilio did, and he continued following up with me along the way. He is very knowledgeable, gracious, honest and a true gentleman. Jack Pizzicara the sales manager was a pleasure too -- these guys love the cars they are selling and it comes across. They earned my trust and my future business.
"Great Service"
The service was excellent and the gentlemen at service counter were great
"3,000 Mile Service"
Great service, was in and out in no time. My initial service was scheduled at time of purchase and I received a reminder a week before. Great experience all around. Thanks
"Great Services, Very Helpful In My Purchase "
Always a pleasure to deal with this dealer, thanks for a easy and pleasant purchase ! 2015 Sierra SLT
"Professional Staff"
The staff was very helpful and professional. The car was ready sooner than I anticipated.
"Great Service. Easy And Quick. "
Easy. Professional. Quick. Very conducive for a two parent working family.
"Great Service Dept."
Easy experience. Pleasant to deal with. Always use them for service...
"Great Experience!"
Every aspect of our buying experience with Vail Buick GMC was excellent!!
"Great Dealership"
Stacy was a pleasure to deal with. Very professional and nice person. We did our homework and comparison shopped across multiple dealers and she worked very hard to find us the car that met our wishes at a price that was notably better than the rest. Her follow up since the purchase has been excellent. Id definitely recommend Vail and Stacy to anyone looking to buy a new car.
"Efficient And Pleasant"
The Vail Buick service department is always courteous. Its easy to make an appointment and the waiting area is pleasant. My 2013 Buick is the first from this dealership but the experience in sales and service has been very positive.
"Great Deal"
Found out about educator discount from Salesman, which in addition to all the incentives this month saved me a lot of money on my Terrain.
"Great Services, Great Employees"
From our first visit, at which time we purchased a 2015 Terrain the same day, we believed that the people were very friendly, knowledgeable and helpful in aiding in our decision to purchase our car. We received a great price for our trade-in and were very happy with the entire experience. I am enjoying the Terrain very much and am happy with our decision.
"Fantastac Repairs"
it was a bad start with from desk with person writing up problem with my terrain he snarttles about problem and thinks its a joke bring it back for 3rd time he need some type of training his name was richard and also the other guy I think his name was rob he can use so training. " on the pleasant side the third tec. who fixed my SUV was a pleasure to deal with how very informative of what was wrong and that made me buy some factory mats for my SUV the man in parts a mr. Marisico was also pleasant to deal with. "BUT" those 2 in from need to go
"Vail Buick Service"
They were able to accommodate me when I had to move my appointment up a day at the last minute.
"Great Service"
Vail GMC-Buick was very accommodating by allowing me to service both of my vehicles on the same day on a weekend one at a time.
"Great Customer Service"
I always have a good experience getting my car serviced here. The only hiccup I have encountered was this last oil change when they forgot to add wiper fluid. Customer service is always wonderful and they are very accommodating. Would definitely recommend to anyone.
"Recommendations"
Everyone is friendly. The reception area is a nice place to read.
"Fast And Courteous!"
01-16-2015
I drove in late on a Friday thinking that I would have to leave the car overnight and get a loaner (which is highly inconvenient) because of issues with the battery. Andy, the head of service, was aware of my predicament so he put a high priority on my car. Waited 45 mins and drove out with a new battery and few other fixes. Now thats service!!! Great job and thank you Andy.
"Great Service"
01-16-2015
Everything is fast and all the workers are kind and professional. I would always recommend Vail Buick for car buying and service.
"Great Service "
01-16-2015
People here are very polite, willing to accommodate every need.
"Very Good Service"
01-16-2015
Contacted service about a break problem (noise)...was taken in the next day, and after the service the vehicle runs great.
"Outstanding Service"
01-16-2015
My experience at Vail Buick has been excellent. Each member of their team from the sales associate Emilio Aronso (whose service is OUTSTANDING) to the Service Manager (Andy Koutselas) to the General Manager (Lawrence Parisi) are all equally courteous, attentive, & go out of their way to please the customer. The Dealership itself has more elegance & class than Dealerships I have visited such as Jaguar & Mercedes. AND their service at Vail is SO MUCH BETTER!!! If you are looking for a Dealership that aims to please their customers, look no further, dont waste your time., and head straight to VAIL!
"Great Salesperson"
01-16-2015
We had a great experience with the sales team, particularly Michael Toone.
"Gmc Akadia 2013 Service"
01-16-2015
They delivered my car in under 2 hours, which I was happy with. Overall a satisfying experience.
"Great Services"
On Nov.4,2014, I brought my 2010 Sierra in for service. I was pleasantly greeted by Mr.Rob Watson. He made a list of my concerns and he tagged my vehicle for the repairs. Also, I was greeted by Mr. Lawrence Parisi, General Manager. While waiting for my vehicle, I enjoyed the hospitality center. After a short waiting time, I was back on the road. I must say, I had a very good experience at VAIL BUICK—GMC ! Thanks to all! Sincerely, M.Olsen
"Mainatainance"
Great service...........................................................................................
