"Used To Be Much Better"
09-19-2017
I bought my mazda 3 from this place 6 years ago and I cant say anything bad about that process. The next two or three years of getting my car serviced here was great as well, even though I was only getting oil changes and routine maintenance. After that, I dont know what happened to this place but they slowly started changing for the worse. They used to offer up loaner cars for service and even touted it up as this big thing when I first bought my car here. I used to be able to get a loaner car on a few days notice but now they say they dont give one out for routine maintenance and that I have to call up WEEKS in advance. I used to be able to mention small things that I noticed happening with my car and they would try to take care of it if it was a small issue. This last year I mentioned that I had a small noise issue in my car that seemed to be coming from my trunk and I got the new service manager coming out and arguing and yelling at me while putting his finger in my face. All of this while he tried to get me to pay a $100 diagnostic fee for something I had basically had taken care of every single time Id been in there for an oil change. The jack in the back and the spare tire always came a bit loose and started making noises, so theyd tighten those down for me and the noise would go away. Guess they no longer show their loyal, longtime customers any love. They also used to top off your fluids, including the windshield wiper fluid, which was always a nice touch... thats since stopped as well. I was also recently was charged a $10 labor fee to put on 2 wiper blades that I bought from them, something I would have easily done myself if I had known they were going to try to nickel and dime me for damn time they even put their hands on my car. The wiper blades themselves cost $8 a pop but apparently taking 10 seconds to put them isnt something theyll do out of courtesy. Thus far they still give your car a "courtesy" car wash and a driver seat floor vacuum but at this rate I doubt those things will last. Additionally, I recently had a chance to watch their "car wash" from the nice bmw dealership right across the parking lot, and was shocked by what I saw. I dont except an automated car wash to be nearly as thorough and delicate as a hand wash but I saw drying and wiping towels lying OUTSIDE, ON THE FLOOR, and then being picked up and used to wipe down some poor guys car. Theyre literally rubbing swirl marks into the paint of the cars theyre giving a "courtesy" wash to. Its really a shame to watch all the small things that made this dealership great disappear one by one. These days every dealership offers the same perks but they seem to do it much better than these guys. Also most other service managers usually know a thing or two about speaking politely to a customer, at least they sweat talk you into their swindle instead of yelling at you like a brute. Hopefully the buying experience here is still good like when I went through that but Id go ahead and take your car to another dealership or to your local shop to get serviced as soon as your car is out of warranty, or maybe sooner than that.
"Good Purchase Experience "
Before I went to Gallery Mazda, I went to Liberty Mazda and I had a very bad experience cause their elder salesperson had a bad attitude and impatient. I already decided to get CX5 and I was just looking for a store to buy it. When I came to Gallery Mazda and met Janice, she was very nice and helped me a lot to get all the info I need. Then I decided to get my car at Gallery, and during the time, Janice was really helpful. So its a very good experience.
"Awesome Service"
I liked how the technician sent me a video to show me what was wrong with my vehicle. I also like how my Vidal kept in contact with me throughout the whole process.
"Competent And Experienced Technicians"
07-13-2017
Service advisor and technicians know their stuff, listen to the customers opinion, and then quickly and efficiently diagnose even the most unlikely problem.
"Fine As Always"
Quick, fair price, friendly service as always. Been coming to the Mazda Gallery for years. Will continue to do so.
"Fabulous Service Again!"
07-13-2017
I loved that I got a video from my service tech going over my car details. I think this is a very nice touch.
"Helpful Service"
07-12-2017
My service agent was friendly and informative. My only complaint is that the wait was somewhat longer than I expected.
"Scheduled Maintenance"
07-12-2017
Jenna is fabulous. She is efficient and thorough, friendly and is customer service focused! That being said I think some of your pricing is a bit high (69 vs 89) and I would like to know the charges up front before work is being done. I was very surprised by the cost of alignment. And there wasnt a report included with the invoice - like you get from Town Fair Tire!!
"I Dont Know What This Is....?"
07-12-2017
Very friendly salesman (Doug) and very informative. Got to test drive a few vehicles and ultimately left with one that day.
"Easy Sales Process"
07-12-2017
Our salesman Levi was excellent. He was very patient with us and guided my wife about the car and the features that it had that we would value most. The soft sale approach was a nice touch. I felt the dealership was clean and had several items to make our day comfortable.
"Knowledgeable Staff"
Always friendly employees who listen to your concerns and explain what was done and what needs to be done. I especially liked the video that was emailed to me explaining the problem found with my tires and what they recommended be done.
"Great Service"
Serviced car in under estimated time and repairs were affordable. Loved the text with the device update! Nice touch. But the service are could be improved
"Recall Service"
It was nice to have my car fixed right the first time in a timely manner. The car wash and vacuum were appreciated
"Excellent Experience At Mazda Gallery "
Harshene Cunningham is the nicest, most honest person I have ever dealt with. He is a very valuable asset to your company. I cannot tell how pleased I am with the whole experience dealing with him.
"Excellent Service"
The length my car was to be serviced was about an hour and a half to two hours. It was done in just about an hour.
"Great Service"
07-04-2017
Wayne Xides was very responsive and very helpful. He was a pleasure to deal with and is an asset to your organization.
"Happy Cx-5 Owner"
07-04-2017
I like that the Mazda gallery has a smaller feel than some of the huge dealerships and the service seems more personal.
"Great Service. Friendly, Professional Staff"
The Expected service was done in a timely manner and at expected price... The Staff is always friendly and professional. Nancy is always helpful and welcoming!
"Great Customer Service"
06-30-2017
We didnt seemed pressured like most other dealerships Everyone was so friendly. Doug was great sales man!!! Next time we buy a car I know where we are going.
"Good Selection Of New And Used Cars."
Was able to find and purchase a car in one day, a task that can be very frustrating most times.
"Loved My Sales Rep"
06-28-2017
Joe was great! he was knowledgeable, friendly, and knew just how to work with me to help me find the best car for me.
"Service "
06-26-2017
Friendly staff. These surveys are not very helpful having you to re-write what was just requested. Need to improve in timeliness of service. Would be nice if someone would check in with you while waiting >90 minutes for service.
"Great Service. Comfortable Waiting Area."
06-28-2017
Very nice people to work with. Comfortable waiting area. Quality technicians. Good location. Reasonably priced. I enjoy going there and theyre quick so there is no need to leave the car.
"Really Great Dealership"
Just great people. They explain everything and are great to work with. They also have Wifi, which means I can work while I sit there. This makes my stress level go down a lot.
"Great Cars And Great Service"
06-22-2017
Although I had made a mistake about the schedule in my calendar the service department was very accommodating and got my service done in an hour. While I was there I looked at the new cars, read some work material I had with me, and had a nice conversation with the person who takes care of the billing. The car was also vacuumed when it was ready, which is an extremely nice thing to do as it had not been cleaned all winter.
"Great Service"
06-21-2017
Nancy at the front desk is very friendly! The shuttle service is very convenient. Jenna was very accommodating when it came to texting, emailing, and calling me to schedule my service and keep me updated on my vehicles status. I also like that she filled out the coupon for me to receive from Castrol. All I had to do was mail it in before my next visit in order to receive a $20 coupon.
"Hassle Free Buying Experience"
06-21-2017
Doug is a really nice person, fun to work with, and is very knowledgeable with the 2017 CX-5 GT that I ended up with purchasing from him. I have very good experience with him, and with Mazda Gallery.
"Good Service In A Timely Manner"
06-19-2017
Customer service great. Everything was done within a reasonable time of what they told me I could expect. Facilities clean and comfortable while you wait.
"Great"
06-19-2017
great and the salesman made it easy and handle all of the paper work and that made the transaction faster and it only took a day and half
"No Vacancy"
06-19-2017
I didnt have an appointment and I knew they were booked solid!!! So, of course, I was nervous that I would be asked to leave. However, the service representative asked how may they help me. I just wanted an oil change. He explained there would be a long (long) wait. I thought no problem because Im off for the day. It was through this process I was informed about the condition of my brakes and I learned of other necessary services, other than an oil change, I needed to my vehicle, which I love. Needless to say, the work was performed and I left a happy camper. THANK YOU!
"Great Service"
The salesman - Seng Pell - was amazing. He was highly knowledgeable, resourceful, & made the process easy and painless. I would actually recommend this dealership specifically because of him!
"Excellent Experience"
06-14-2017
No pressure sales and excellent service. Joe Damiano is wonderful to work with! If you are looking for a new Mazda or a lightly used vehicle, he is your guy.
"Awesome Sales And Service Team"
06-14-2017
Great customer service, awesome sales and service employees and extremely helpful with any questions I had. Levi is always personable and professional. I am happy with my purchase!
"Friendly Advice And Prompt Service. "
Service was prompt, friendly, and thorough. I arrived at the service department without an appointment because of a tire inflation problem. Not only was the problem solved promptly, but other concerns for which I had made a later appointment were resolved in order to save me from another trip to the dealership.
"Buy With Confidence"
Professional, courteous, client-centered, friendly. My 5th car from the Gallery - always a pleasure to work with Doug and the entire staff at Mazda Gallery
" Great Service"
Kayshawn made the experience for us. From the first test drive to when he handed over the keys, I couldnt ask for anything more.
"Great Experience "
06-12-2017
Janice was great. Very attentive but not pushy. Answered every question I had. Very friendly and I felt comfortable. Will get my next Mazda there
"Great Service, "
Kayshawn was great to work with. He was knowledgeable about the car we were purchasing. He did not waste our time and was very efficient. We were buying a used car and there were a few scratches and scuffs on the car but buffed out really well. We were very happy with the detailing of the car.
"A Good Buying Experience"
06-09-2017
Helpful staff and no pressure. Levi and David were a pleasure to work with. This is not my first new car, but my best experience.
"Painless"
06-09-2017
I worked with Wayne. He was easy going and went out of his way to be helpful. The entire experience was pretty quick and completely painless. The car was ready when it was supposed to be ready. I felt like both Wayne and David, The Financial Services Manager, were honest, and not pushy. I already have recommended Mazda Gallery to a colleague.
"2017 Mazda 6"
If your shopping four a Mazda stop in and ask for Joe, the guy will go beyond to get you what your looking for and doesnt beat around the bush.
" Great Service"
Kayshawn was friendly and was able to get all the answers to my questions. Actually all the staff that I interacted with were great.
"Great Customer Service"
I like the responsiveness of the sales representative and the various financing options available. My car was ready as promised.
"Mazda Gallery"
06-06-2017
Vidal is great, really takes care of his customers. Ill never go anywhere else. I refer all my friends looking for cars to Mazda gallery.
"Great Service"
06-06-2017
Process and organized. Staffs are friendly. Maintenance notices are really helpful. The actual maintenance service is basically speedy. No stress at all.
"Wonderful Sales And Finance Team"
The process was simple. My questions were answered quickly, my requests were met with enthusiasm, and everything just went very smooth.
"Great Experience"
I havent bought a car since 2009 and was dreading the experience. I was really impressed by Joe and we werent pressured into anything in the dealership, his first offer was a great offer and made the rest of the process great.
"Great Service"
Staff was friendly and responsive. They addressed my concerns and were timely in executing all work. The shuttle service is also very convenient.
"Friendly, Efficient Service. "
I like being able to schedule service so that I can wait for the car, although theyll provide a loaner vehicle if needed. Friendliness, nice waiting area with desks for laptops.
"Very Good Overall Experience"
Kayshawn, my salesperson, was excellent. He was polite, attentive and worked hard to find the right vehicle for me. The rest of the staff was polite and professional.
