"Sullivan Northwest Hills"

I couldnt have asked for a better car shopping experience. I will definitely be back the next time Im in the market for a new vehicle.

"Chevy Cruze"

Ethan and Roger were great to work with. Car buying can be stressful, but they made it easy and comfortable.

"Thanks For Helping Us Out!"

Zach tried the best to get us the better deal taking in consideration my family situation, and make us go for the deal. The concerns we had were addressed promptly and make us feel like they really care about my family satisfaction. Thank you and hopefully well be back for our 2nd car.

"Jeep Purchase And Experience"

We had found the vehicle we had been looking for online and from there it was a very quick and easy process. I had called to check on the status of the vehicle and Zach had walked me through the process of getting into the Jeep we loved and getting us the price we wanted. Zach, is no salesman... He is just someone trying to help you get into the car you feel safe in. He is honest and loves doing what he does best... HELPING customers rather than SELLING. Zach will work tirelessly to get the deal you are looking for on the car you love. Zach will work with you to leave with the car of your dreams. Again, I would like to reiterate the honesty and the friendliness of the staff at this facility. I would recommend Northwest Hills and everyone involved at this dealership. We have minor hiccups when purchasing our Jeep Wrangler, but everything was resolved in a timely manner and dealt with professionally. We love Northwest Hills, and we hope you have the same great experience and fall in love with this facility and its members. And lastly... Jeff makes it very easy for you to finance your next vehicle... finance department was very experienced and knowledgeable with everything... made the worst part of this process quick... and easy. Thanks!

"Buyer"

They were prompt on the response from the start and extremely friendly and courteous as well. I live to far away to visit their facility until I choose to purchase.

"Fast Service"

My Traverse needed a recall on the tailgate system,I made an appointment,brought it in an it was done in about an hour.I would say my experience was just fine.

"Stay Local Great Team At Northwest Hills Chevrolet"

Great service team from appointment to intake to job completion, great waiting area first class, great conversation with others.

"Great Place"

I had my 2 year old and they were very fast and nice .

"Incredibly Disappointing Experience!"

Absolutely incredibly disappointed with this dealership! Inquired online about a 2009 Chevy Tahoe Hybrid for sale. Contacted the dealership, explained my situation (out of state buyer) and set up an appointment to come see the vehicle. They agreed to hold the vehicle until I arrived to their location, over 180 miles away. When I arrived to the facility, I find out the following: a) My salesman wasnt even there, as he left for DC b) The sales manager had no idea about the appointment c) The vehicle I drove all the way down to see/buy WASNT EVEN AVAILABLE, as it had been sold PRIOR to my inquiry last week. So when I found out about this, needless to say I was quite unhappy. Did the sales manager offer to try and place me in another comparable vehicle? No, absolutely not. In fact, they treated me as if I didnt know what I was talking about, even though I had the confirmation from cars.com for the appointment AND the sales rep CONFIRMED with me the previous day!! I had to ask if they had any comparable units they could possibly sell me, but they werent even interested in doing ANYTHING to actually make this situation right. Amazing that this dealership could be THAT unprofessional at EVERY layer of their organization.

"Retired"

Four items reqd attention 1. recall for software update. Difficult to evaluate ,I am confident that service was done to specs. 2. bracket for front bumper trim replaced. looks good. 3. message regarding service to rear axle all wheel drive taken care of. 4. I have not had the opportunity to check this out( automatic control of headlights from low to high beam and vice versa).will have the need to drive at night over the Christmas weekend and will see. I have every confidence in your service people. All were very courteous ,work done and completed as I was told. Good service and good people.

"Great Local Businesses "

Very good work done in a timely manner! Our family deals with NWH for both or purchases and service! Feels good to have a good local businesses that yo want to deal with!

"Great Service "

It was a great experience. They helped me alot. I would definitely go back there again.

"Great Deal"

I found my truck online. Priced 2k lower than anything I could find locally. Drove for 6hrs and did the deal. Great truck , great deal ,great dealer.

"Buying And Service"

Top notch! I have never been disappointed. Ted Marola is an excellent sales person.

"Dankest Dealer In Connecticut"

They sold me a sweet new ride for an excellent price.

"Great Experience! "

Great experience! They did a great job of turning an unfortunate situation into a great one.

""awesome Sales Team-awesome Service Department""

The purchase of our 2016 Corvette Stingray makes the 6th vehicle our family has purchased in 4 years. We are all completely satisfied with our purchase. Most importantly, we keep going back because of the friendly courteous staff. They have always treated us very professionally and are very knowlegable. The service team is awesome and never let us down! We look forward to our future purchases with them!

"360 Degree"

Great sales, finance and service departments. No complaints.

"Great Purchase Experience. No Hassle, Great Deal."

I purchased a 2016 Equinox. Sales rep got me a great deal on a vehicle with all the options I wanted in the price range I could afford. Low pressure, great deal.

"Great Dealership"

Great experience. No pressure. Salesman (Josh) was very helpful and knowledgeable.

"Great Customer Service"

Always great service and love the car wash involved with it

"A New Level Of Service"

I have purchased several trucks fro NWH in the past and service has been medioce at best. Within the last 18 months they have totally flushed out the service personell with stellar results. The staff is professionally competent and eager to please. I am very critical of technical expertise and honesty, this new staff has raised the bar in both respects. I do not hesitate reccomending them to friends and family now. I hope that this level of service continues to be the new standard. Sincerely Joe M

"Amazing"

The whole process and employees at the dealership were amazing. Everything during our buying process went very small and quick

"Great Service"

. Scheduled me in promptly. My adviser Laura was extremely helpful. Car finished on time and to my satisfaction.

"Very Pleased = "

Great communication and work. Check some work done earlier - All was fine. Did some maintenance work and the cost was covered by a previous credit - Very Please - Thank you - Steve

"William R. Fairchild"

Oil change went well and engine concern was addressed.

"Not Applicable"

There was no real service on my vehicle, just an adj. made to the ignition key by recall

"Repair Review"

Pleased with the over all outcome of the work done.

"Equinox Owner"

The service at Northwest Hills was Excellent as always!

"Great Service"

I have always had a good experience with dealing with Northwest Hills service. I would also like to have someone from Chevrolet to contact me about a manufacture defect in my Chevy Cruze.

"2014 Gmc Sierra Bad Headlights And Frame Rust"

Hello All , I have a 2014 GMC Sierra. The stock headlamps are borderline unsafe as confirmed by MANY, MANY complaints on this issue, check it out online. Well GMC finally came up with an upgrade and NWHC installed the fix, definitely helped allot. While my truck was being serviced (oil & filter) they noticed a leak in a rear axle seal. They took it upon themselves to notify me and replaced the seal and bearing. I was impressed with the proactive honesty and customer service. I have one other concern, the frame started to rust within months of my purchase. This is what they committed to do. They are going to remove the truck bed to access the rear frame the front frame will be done as best as possible. Then they will grind rust away and then do a multistage process that protect against future rust. When that process is successful they will go from and 8 to and 11 in customer satisfaction. I will answer anyones inquiry about this issue. Thanks Joe

"Very Professional Dealership"

My husband and I had a very hard time with local dealers here in Massachusetts. With online efforts, my husband tracked down the Suburban we needed for our family at your dealership. He found the whole experience to be professional and pleasant, and completely worth the three-hour drive. He was so pleased with the service that he told me he would go back to buy our next car there!

"Very Pleased With The Service We Received "

My husband brought my 2011 Equinox in for its oil change, and also to have them check the a/c. He also had them fix the seat belts because they were backwards. They put dye in the a/c , my husband brought the car back up a week later and we are now waiting for a new condenser, they are also working with the warranty company to have them cover it, we bought the car in February during a snow storm and wasnt really thinking to test the a/c out .

"Great Service "

Excellent service, totally Sadisfied ,well taken care of

"Great Service And Great People"

Very good service. Always making sure we were satisfied with the service

"Customer"

This was the second service on the 2014 Sierra. There were no issues,no extra work was needed. The truck was thoroughly washed, and I was able to wait while the service was performed. The only other Service Dept. experience I encountered was a recall. Then the issue in question was checked quickly with no work required. In short --- no complaints or suggestions.

"Great People And Sevice Dept."

I can only say that I have used Northwest Hills for service and auto body shop and the stand above any others I have been to before.

"Pleasant And Efficient Service"

.Routine service has been well-handled and prompt. I have recommended this dealership to others.

"100,000 Mile Tune Up!"

Very helpful for my 100,000 mile tune up. Thank you!

"Excellent Service"

My 2014 Acadia broke down on Saturday after the service department was closed for the weekend. The dealership was able to provide me with a car to use immediately. On Monday, Brian contacted me first thing in the morning about the problem. GMC provided a tow which arrived promptly. The car was trucked to Northwest Hills to be assessed and repaired. Brian kept me updated by phone through the process, and the repairs were made. I am not happy that the vehicle broke down, but the dealership and the service department could not have provided me with better service.

"Awesome"

Always feel well taken care of at Sullivans Northwest Chevrolet. Patrick is fantastic! Free car wash is a great touch! Thanks again!

"Great Service "

Great sales department very good helped me through the whole process from locating a vehicle that I wanted right down to the final sale keep up the great sales work thank you all

"Gmc Canyon"

Very pleased with my purchase at Northwest Hills Dealerships. I would definitely recommend this dealership to my friends.

"Service On My Truck "

Very fast service Very friendly Very professional Enjoyable experience

"Good Service, Prompt, Clean Facility"

I came in for one problem and was happy to know that in checking things out more problems were found and they were also fixed, once I was informed. I have been satisfied with the service I have received over the past years that I have been a customer.

"Beautiful Cars, Great Staff"

I love the staff at Northwest Hills. This is my 2nd car from Northwest and they always take care of me.

"Great Service And Free Car Wash :)"

I took my car in because of an Airbag Recall. My appointment was scheduled quickly - within the same week as my initial call. I was given a loaner car - paid for by GM - and this was helpful as it did not leave me at a transportation disadvantage. The customer service at Northwest Hills Chevrolet is always quality and I appreciate that. Oh yeah, and when I picked my car up it had been washed :)

"Service "

I called Service Dept with concern of Check Engine light, Patrick scheduled my vehicle for the next day and was able to provide substitute vehicle. Patrick kept me informed with diagnosis and expected cost of repairs and was able to have completed that day. I am very happy with Sullivans Dealership and Service Dept. Thanks so much for keeping me on the road!

"Recall To Fix Keys."

We are always happy with you. We have bought many cars from you and are very happy with the way we get treated.

"Owner"

The staff was very accommodating, friendly and helpful with some questions I had.