"2015 Toyota Tundra Sr5"

09-19-2017

From start to finish, the best, easiest, most friendly service Ive ever experienced. I drove from over 100 miles away and will definitely purchase my next vehicle from Hoffman. Every person was overly friendly and professional. I cannot say enough about my interaction........A++++

"New Tacoma"

07-07-2017

Dan Savoia made my recent car buying experience pleasant and smooth. Dan was very polite and helpful throughout the process. There was no pressure and overall was perhaps my best car buying experience yet. If you are looking for a new Toyota I recommend you stop and talk with Dan.

"Rav4 / 3 Tricky Mechanical Issues. ..."

03-27-2017

Handled by Mike Fitzgerald. Worked with Mike before and because of him will go nowhere else. He is a consummate professional who knows the benefits of good service. I always know what is going on, what to expect, and have never been taken by surprise. Its as though I am the only customer that he is working with. I am a retired banker who had responsibility for a multi-billion dollar corporation and I know what it takes to grow a profitable operation. Hoffman is most fortunate to have this gentleman on staff and I hope that he remains as long as I am driving. Incidently , we have purchased four vehicles from Hoffman.

"Great Customer Service!"

02-13-2017

Great experience with them from purchasing our vehicles to repairs needed from an accident. James Naldony helped so much with dealing with the insurance companies on an accident. He went above and beyond in getting the claim processed and the car repaired properly. He even helped me get my car seat back into my car ;) I highly recommend this dealership for both their sales and service.

"2007 Camry Xle 3.5 Ltr"

Car was suddenly running rough with check engine, VSR light and warning light showing. I took the car over to Mike Fitzgerald for a consultation . He make an appointment for the tech to check out the engine. Found a fouled spark plug caused the ignition coil to fail. Also had a fuel injection service performed along with a complete brake job and front end alignment. Everything was done professionally with great care. Mike Fitzgerald is and excellent employee. I am a former line mechanic, service adviser and retired automotive field parts manager for a major European OEM manufacturer. I am very particular who gets to work on my four cars. The Hoffman goup does my Lexus and Mustang along with my two Toyotas. This dealership is a very well run operation. (In the past I have personally worked for three dealerships in the metro New York area )

"A First And Last Time Customer"

11-07-2016

I made an appointment via email on late Tuesday to test drive a vehicle on Friday morning. I was in contact with the dealership via email several times before my appointment. On Friday morning, I took several hours off from work to drive to the dealership, which was about an hour away. When I got there, I was told that the vehicle I was scheduled to test drive was sold the night before and an email was sent to me that morning. Clearly, the email arrived too late to be of any good to me. I find this totally unacceptable! Somehow it is not important for them to honor the appointment, and wasting a customers time is of no concern to them!

"Top Notch Customer And Buying Experience"

If you want to work with a sales associate who is friendly, professional, attentive and most importantly giving the WOW sales and service experience then Bill Jones of Hoffman Toyota in Simsbury is your guy! This is the second time I have done business with Bill Jones over the past 13 years and each time he has made the experience pleasant; something you dont expect at a car dealership. Each car he has sold me has been gorgeous quality and condition. I appreciate that he is not pushy and listens to my needs. He has excellent communication and response times to my question which is important since purchasing a vehicle can be a bit overwhelming especially for most women. I trust Bill with my auto purchases and will continue to go to him whenever I am ready for another beautiful vehicle. Ladies, if you want a no pressure salesman and someone who is a class act please see Bill. He recently sold me a gorgeous 2010 Toyota Highlander and it looks brand new and drives like a dream. He ensured the transaction went smoothly and was patient while I was wrapping up the financing end of my vehicle. I look forward to doing business with Bill Jones and Hoffman Auto for many more years to come.

"Best Dealership"

Ive leased Toyota cars for nearly 20 years all over the country. This experience has definitely been the best I can ever remember. From the minute I first texted to the minute I finally drove drove off with not one, but two cars in less than 48 hours! The sales staff did everything in their power to make me feel like I was the only customer on the lot. Jose was a kind and professional sales manager, Jesus was an excellent salesman, and together they never pressured me into a leasing decision. Jamal, their finance professional, was totally dedicated to helping me find the right deal that would walk the line between the vehicle I would love, and the best deal available. These people did the impossible when it came to leasing not one but two Toyota vehicles. They made the experience enjoyable for me and my family. I cant thank them enough for their outstanding efforts! I even brought them cupcakes for their hard work! We plan on being lifetime customers!

"Excellent Team"

Jose and Jamal great team members thank you for your help i will be there for my next car:)

"Ed Krause. Avon"

Excellent help from Ed Krause in determining what kind of car we needed, what package to look for, and the easy in processing our sell.

"Ceo Of A Medical Device Company"

I leased a 2016 Toyota Highlander XLE. I received excellent service, both, from Jamal and from Ed and i am very happy with the way they handled my lease. They were very helpful, professional and courteous and went out their way to help and facilitate the process. I am very happy with the car and would recommend Hoffman Toyota to my friends and to my colleagues. Thanks again, Jamal and Ed.

"My New Toyta!"

My husband and I are so please with the service we received from Hoffman Toyota, specially from our sales person, Geanette Garcia. She is very professional and knows her job very well. This is our second time doing business with you guys! Thank you very much for the service!!

"Self-employed Owner Of Jafra Cosmetics,intl Inc"

Jeannette Garcia is my sales rep and did an excellent job finding me the right car with the features I want. I would highly recommend her...

"Purchase Of New Car"

Best staff and overall experience out of any dealership. Kind, happy and knowledgeable. Exceeded my level of expectation. Thank you everyone!

"Very Satisfied Customer"

I was very pleased and satisfied with Hoffman. I went in looking for a car and I drove home with a 2013 Toyota RAV4! The process was smooth the customer service was phenominal thanks to Julio, Jose and Michael. Julio wasnt pushy and he took his time. After purchasing the vehicle he went over the features in the car. If you are In the market To purchase a car, go to Hoffman Toyota!!!!!

"Larry Valetta Is The Definition Of Customer Focuse"

Excellent customer focused experience. It is always difficult buying a car these days when you have a career and family. I came into the dealership after work toward the end of the day last week ready to buy a car after doing some extensive research over the last few months with my family. The dealership was slow and it was toward the end of the day when most sales people would be counting the hours to quitting time. Instead, Larry promptly met me at the door and we began going over options and kicking the tires of a few 4 runners on the lot and test driving one, all in a very professional business like manner which I truly appreciated. The following day, Larry met with my wife to go over the 4 runners on the lot and options. In the end, we ended up getting the car that fit our needs by working directly with Larry and the sales people. Both I, my wife, and my family are very, very happy. I would recommend Larry without reservation to any professional, contractor, or company who needs to look at purchasing, leasing, or managing a fleet of vehicles. He will take the time to listen, and work to meet your needs, and think out side of the box all in a truly genuine and gentle manner.

"Excellent Work Great Facilities"

I came to Hoffman Toyota one snowy day and Alvin the sales and this other man I forgot the name really took good care of my Senior Citizen client and I, the reception was most beautiful and for that I thank them God bless them.

"Review For Recent Purchase"

My recent experience with Janetta Garcia and with Zachary Hoffman was excellent. Both Janetta and Zachary were professional, well-informed, and personable. The purchase of my 2013 Toyota Camry could not have been more seamless from start to finish. Today, when people usually have negative experiences buying a new car, I can honestly say that this experience was extremely pleasurable. Hats off to Janetta and Zachary.

"Below Average Service + Waste Of Time & Money"

Don’t waste your time & money, they pretend to be very nice and helpful but always try to make me pay more by asking for additional stuff done on car even if it is not required.

"Great Service"

03-18-2016

I bought my first car at Toyota Hoffman! I am very pleased with my purchase. Jeanette Garcia helped through the process. Her communication and work ethic skills are admirable. She made the process easier and was able to provide me with general feedback when purchasing an auto. The dealer was welcoming and understanding. We have bought two cars from her and I will surely go back to see her!

"Great Service"

03-18-2016

I bought my first car at Toyota Hoffman! I am very please with my purchase. The service was great especially Jeanette Garcia provided me with the best guidance. I highly recommend her and this dealer because they were truly honest and helpful in this exciting process.My family has now bought two cars from Jeanette and we will certainly go back to her. Her communication skills and work ethic is admirable.

"Theyve Raised The Bar For All Dealerships"

Hoffman Toyota sets the bar for all dealerships. Consultant Ednei Lima, Jose Espinosa and Mike Viara exemplify the professionalism, attention to detail and customer service that everyone who purchases/ leases a car should expect and are guaranteed at Hoffman. Thanks to Ednei for being tireless and hardworking and ensuring a seamless transaction on our lease transaction. Weve been to Hoffman before and well certainly be there again!

"Great People To Deal With"

I recently purchased a Certified Preowned Toyota 4Runner from Hoffman Toyota. I drove from Albany, NY because they had the vehicle I believed I was looking for. I was not disappointed. The 2012 was everything I had hoped for and more. From the initial call to the moment I left, I experienced top notch service. I cant say enough about Jeannetta Garcia. She went above and beyond making sure that I was completely satisfied. I wasnt rushed, coerced or strong armed in any way. She has followed up with me a couple of times to make sure everything was going well and that if I needed anything to let her know. She ordered and sent touch up paint that I requested and recently ordered an Owners Manual for me. She has been a true professional and Hoffmans should consider how lucky they are to have her. Thanks Jeanetta for a wonderful experience. John L

"Still In Shock!!"

03-04-2016

I am the type of individual who would rather go to the dentist than deal with car salesmen. Hence, my reluctance to return my leased vehicle which had exceeded its mileage allotment. I had no choice, I brought my vehicle in and was immediately assigned to Jose Espinosa the General Sales Manager. My immediate reaction was, "oh no here we go theyve assigned me to one of the big guys, what numbers and nonsense is he going to feed me?" Before I could grasp what happened, I was out of my old lease and in a new vehicle without my wallet even suffering any damage. I am still in shock! The whole experience was painless! Jose was professional, courteous and all around a genuinely great guy to deal with. The whole vibe of the dealership was different. It was as though the stress and anxiety were given the boot! Thank you Jose and Hoffman Toyota for dispelling the myth on car dealerships. Keep up the good work and letting customers know and feel valued!

"Friendly, Professional Staff—great, Quick Service"

Ednei Lima was eager to meet as soon as I pulled up. Told him what I wanted and he hooked me up with a great deal on a 2015 Toyota Corolla with 7000 miles. Process took 3 hours, including all paperwork and test drive. I would recommend them.

"Excellent Service"

Hoffman Toyotas slogan is "Driven by Trust" and I trust Mike Fitzgerald to keep my 2001 Toyota Sienna running safely. I trust him to tell me which repairs/services are needed right away, and which can wait until my next scheduled service. I have worked with him since September 2011. He is knowledgeable, courteous, and professional, explaining things to me in a way that is easy to understand. He always returns my phone calls in a timely manner and keeps me updated while my van is being serviced - whether Im waiting in the very comfortable lounge or if Im waiting at home. I highly recommend Mike Fitzgerald for all your service needs.

"New Car Customer Satisfaction"

I leased a 2016 corolla with salesman Ednei Lima he was very helpful & a pleasure to deal with.

"Best Dealership Ever"

I recently purchased a 2016 Toyota Tacoma from Hoffman. I visited several dealerships, several which were closer to my home. Although I really have no complaints about the other dealers, Hoffman stood out as the best one. All of my interactions with all of the employees were exceptional. It started with Heather in the internet sales department. She helped me obtain a low price based on the options I wanted, which encouraged me to come in. Zach Hoffman, sales manager, provided me with a straightforward and upfront negotiation that was extremely quick and left me feeling 100 percent confident that I got the best deal possible. I walked into the dealership, having done my research, and I was prepared for war. I was pleasantly surprised to be in and out of the dealership within about 45 minutes. During that time I test drove a Tacoma, negotiated a price and received a quote on my trade. I walked away paying the price I wanted and they even ordered me the vehicle since no dealer had the options or colors I wanted in stock. My salesman, Larry, provided exceptional accessibility and quick answers to my questions while I waited for the vehicle. He was available by text, email and phone, which I really appreciated. The follow up support (regarding mats that had to be ordered) was daily by Larry. A manager, Jim, gave me frequent production and tracking updates. Even the financing experience was pleasant. Mike walked me through my options and didn’t pressure me into additional services, even though I chose to buy the extended warranty. This was my first new car vehicle purchase and I was very hesitant to trust anyone in the car buying process. However, I was very pleased with every aspect of my car buying experience. I have purchased used cars from Volkswagen, Infiniti and Acura. However, this is was the smoothest transaction I’ve had. This is the kind of dealer that I would send my parents to and be confident that they would be well taken care of. I will send my friends and family to visit this dealership.

"Absolutely Terrific Experience - Larry Was Great!"

I have bought 3 cars from Hoffman, and have done so because of their fair treatment during the buying process, but also the exceptional service department. When my Fore Runner needed bodywork the guys managed to arrange to have my brakes done during the same period that my car was tied up. My recent purchase went smoothly because of Larry. They seem to work as a team there to make things easy for the customers.

"Knowledgeable"

Very knowledgeable and helpful sales staff. They were able to answer all of my questions and left me well informed of all the features of my new vehicle.

"Have Enjoyed Our Avalon And The Service At Hoffman"

This is a long overdue review of our good experiences with Hoffman Sales and Service. We purchased our used 2006 Avalon from Hoffman in 2009. The car had a serious problem within 6 weeks or so (oil hose split causing major engine damage). The repairs were covered under the original Toyota warranty. Hoffmans people did a good job getting things back to normal - 1st by giving me a nice Camry to use while my Avalon was repaired. Josh Lukasik was the Hoffman mechanic who did a great job tearing down the engine and completely rebuilding it. He has continued to work on the car over the last several years whenever I needed service. Note: recently, the car had some gaskets leaking, so again, Josh had to tear down most of the engine and rebuild it. Its doing fine now. Hoffman also has excellent service advisors - especially Mike Fuhr and Keith Lundy. They are both very professional and courteous; they know Toyotas; are thorough with computing and paperwork; they are good communicators and are good listeners. I recently told the Service Manager that Hoffman obviously hires good people as service advisors and trains them well. Finally, the Service Facility is first class. The 6-bay entrance area is large, bright and very clean. The customer waiting area is nice and the availability of loaner cars (or rides back home) is appreciated.

"Jeannette Garcia"

10-28-2015

We just leased a 2015 Sequoia last weekend and the process could not have been more pleasurable due to Jeannette! When I first walked into the dealership over a month ago, I met Jeannette and she was so pleasant and welcoming! Over the course of the next several weeks we test drove several different vehicles and Jeannette was so patient with us throughout this process. We definitely chose the best dealership, car and were lucky enough to meet Jeannette. I would happily recommend Hoffman Toyota and Jeannette with enthusiasm.

"They Are All Great"

10-08-2015

Just leased a new car with Hoffman. Both Jose Rivera and Jose Espinosa were terrific--professional, knowledgeable, courteous, flexible. The dealership is amazing because the service guys are really decent as well. Recommend wholeheartedly to anyone.

"Awsome"

Working with this dealership and Jeannette Garcia and Jose Espinosa was absolutely awesome. They were able to help us get into the truck my husband wanted and we couldnt be happier!!!

"Trusting And Terrific!!!"

It is a rare day when one can be so complimentary towards an auto dealer. Hoffman Toyota and the entire Hoffman chain is a rare find. This is the third Toyota I have leased from Hoffman. As a single mom, one can imagine the stress and emotions that this undertaking COULD cause. Thankfully, Hoffman is truly trustworthy. Jose Rivera (aka "Rabbit") really listens and tries to help you out. I think hes called Rabbit because he has boundless energy and really seems to love what he does. There is no heavy hand and no "let me check with my manager and Ill be right back." I love my new 2015 Toyota Rav 4. Thank You , Thank You Mr. Rivera, General Manager Mr. Espinosa and the entire Hoffman team.

"Friendly But Poor Service"

03-05-2015

Scheduled routine 35,000 mile service online, and 1) Was told they didnt have my paperwork when I arrived. Since this has occurred before, I showed the rep the print-out from their own reservation system....Turns out, this seems to be a known problem... Note to Hoffman: FIX it, or simply proactively print out the daily schedule rather than waste my time. 2)Discussed intermittent leak from oil filter which they had previously installed. Emphasized that the new filter be properly seated/installed. 1 1/2 hours later found out they had not done an oil change, its not part of the service. REALLY? After questioning, rep left and returned to say OOPS, oil change IS supposed to be done. ... Note: Do what you are supposed to do WELL the first time and stop pushing other stuff. Meantime, annoyed customer waits.... 3) 2 hours into it... Im directed to a window to sign paperwork and was informed my next service has been scheduled for 6 months from today, not, "May I set up your next appointment?" Note to Hoffman: I do not want you deciding when and where I will be 6 months from now. Nor is there any reason to believe Ill be at 40,000 miles in 182 days.. This is arrogance disguised as service efficiency and wastes my time cancelling and rescheduling. 4) Adding insult to injury, today they called to check if wed brought in the vehicle for the service! They had no record of it! Really? What happens when we have an issue and they claim we did not do all the required service??? We made the mistake of buying an extended service contract from Hoffman, or I would not be taking the Toyota back to them in future.

"Great Buying Experience And Low Prices"

02-05-2015

My Wife and I had been searching for a used SUV for a few weeks and found Hoffman Toyota had the lowest prices around, plus a very good selection of the RAV4 we were looking for. Salesman, Ed knew all there was to know about the car and was very pleasant to deal with, as was George and all the staff we worked with to finalize the purchase, complete with a bumper to bumper warranty for piece of mind. We had a minor problem with a heater fan which Toyota fixed at no cost and gave the car a nice wash too. It was the most pleasant car buying experience I have had and would highly recommend this dealership to anyone looking for a new or used car. Mike

"Great Service"

02-05-2015

I had the BEST experience at Hoffman Toyota. They really made me feel comfortable throughout the car buying process & work with you to find you something thats right for you. Jeanette & Jose are amazing!

"Allen From Windsor"

02-05-2015

Great Service!! Wonderful staff - very attentive to our needs.

"Rachelle Guitian"

02-05-2015

We have leased four vehicles from Hoffman Toyota. Each time, they made our experience easy, communicated well and they were able to find us exactly what we needed at a reasonable price. It doesnt have a car dealership feel. They are kind, genuine and truly care about their customers. They have gone above and beyond every single time! Jose E., Julio, Jimmy and "Rabbit"...you guys are the best! Thank you again.

"Saturday Service"

02-05-2015

Great people (Mike Fitzgerald) + great facility + great price = FANTASTIC SERVICE

"Excellent Service!"

02-05-2015

My dad took me to see Julio who helped me to find the right car after I test drove a few. Although he was very busy, he was patient and helpful, and made time for us which was really appreciated! Jose, the sales manager was excellent too! He helped me to figure out my options and gave me the bottom line on what would be best for my current situation which was also great. They were both friendly, and made the experience as a whole very comfortable and simple. Id definitely recommend this place to anyone I know looking for a new vehicle! Thank you! :)

"Great Experience"

02-05-2015

Ive acquired 3 vehicles from Hoffman Toyota and worked with Julio Sosa each time. Julio is the best - he is very customer service oriented and will do whatever it takes to get you into the vehicle that you want at the best price. I highly recommend Julio Sosa.

"Great Service!"

11-25-2014

Thank you for the great service. You go above and beyond and I am very thankful! Have a Happy Thanksgiving!

"Hoffmanns My Dealership And Julio Sosa Is My Man"

11-25-2014

Yesterday I bought my 5th Vechicle vehicle from Hoffman Toyota in the past 8 years. Two for me, one for my daughter and two for my sister. (Four Toyotas and a Lexus). The Hoffman experience has been nothing but Exceptional, with a warm, clean, friendly atmosphere and an efficient chain of command with the sales and customer service process. Julio Sosa was my Sales Consultant for 4 out of the five purchases and was and is a true professional in Auto Sales/Consultation. Julio listened to needs, has a true sence of compassion and is very patient. I had given Julio a specific auto I was looking for and after a year of following up with me he had a sale within three hours of his call to me. My hats off to the entire Sales and Management Team, coming from a Sales Consultive back ground myself it is a breath of fresh air to be treated Professionally, fairly and with Courtesy when making an important purchasing decision. Thank you again !!!

"My Dealership"

11-04-2014

I moved to CT in need of a new car...my brand of choice is always Toyota...now my dealer of choice will always be Hoffman. I was in for a tire rotation and ended up with cabin filters needing to be changes too. I would rather be told each time then have a dealer save up repairs and the get stuck with them all at one time. I feel they have my and my cars performance at heart. The friendly staff doesnt end in the show room but is there for every service and part you need. I will be back to purchase a new car from them in the years to come thank you Bette R

"Excellent Service"

11-04-2014

I was particularly pleased with Mike Fitzgerald. He took a lot of time to explain all the necessary repairs to me... and then again when I asked my friend to call him about things I didnt understand. It was a very costly set of repairs ( almost $4000.00)... It;s a 99 Avalon with 207,000 miles ... and he kept in touch while waiting for various parts to come in. He also took it on a 15 mile drive to check it out before returning it to me. I cant really comment on the quality of repairs. I assume Ill have to wait and see how everything will work in the weeks and months ahead. But... so far, so good, and Im really assuming that Ill be able to continue enjoying this car for some time to come. I love this car, and obviously Im reluctant to let it go, despite its age. Hoffman service will be a big factor in where Ill purchase the next one.

"A Breath Of Fresh Air When It Was Needed Most"

11-04-2014

I HATE car shopping. I feel its a sleazy, necessary evil. My joke is that Id rather give birth any day than shop for a car. Well, Hoffman Toyota, and especially, Patrick Pantalone, changed all that for me. I wasnt in the market for a new car until someone tried to take a left turn in front of my husband as he headed across an intersection. We took our car to Hoffman Auto Body and eventually were told my car was totaled. Before leaving, we took a look at some Priuses. The story unfolded for two weeks during which time we were treated honestly, forthrightly, compassionately and with respect. Thank you, Patrick

"Above & Beyond!"

11-04-2014

We recently purchased 2014 4Runner and worked with Julio and Tyrrell through the purchase. While a small bump presented itself, I havent seen a sales team work so diligently and communicate as effectively as Tyrrells team did! They truly went far beyond any expectations in living up to Hoffmans tag line of "Driven by Trust"! I never write these types of reviews, but this team definitely deserved it!

"Just Leased New Camry From Johnny O!"

09-26-2014

I just leased a new Camry from Hoffman Toyota and Johnny O was my sales person. The entire experience was great, nice and easy. The new Camry is a real nice car, I have the SE model. This car drives real nice lots of nice features, my phone set up on Bluetooth easy and fast, downloaded my phone book and recent calls. John is a pleasure to deal with, I have dealt with him before on other cars I got from Hoffman Toyota. He has always been more than fair with us and I would recommend anyone to get a car from John. Thanks again I will see you for my first service.