"First Time And Last Time."

Made appointment to have warranty work done on my vehicle, I went as far as bringing my vehicle in to the dealership 2 days before to make sure they had the parts and was assured it was in stock. 2 Days later, dropped it off and 1 hr later received a call and part was wrong color. Few weeks later when parts came in, I made another appointment and dropped car off in the morning, was told it will be about 3 to 4 hrs so I waited at dealership. 7 Hrs later got car back and they forgot to reconnect the radio antenna. Waited another hour for that issue. After all is done, I noticed industrial glue/epoxy on the inside of my windshield due to replacing the top half of the dash. Windex couldnt get it off, had to use goo gone and razor to get that stuff off the windshield.

"Luis Vargas Crown Toyota Does It All To Deliver"

Luis Vargas went out of his way, from my text to a return phone call to even bringing the car to us to make sure the wheel chair could go in easily. He arranged everything so I got the car pictured, price we agreed on in less than 2 hours from home in old car to home in new car. Tony Pouria Finance Manager had a great rate and had everything ready to sign in 20 minutes!

"Unethically Driving Customer Vehicles"

I once took my lifted Tacoma to be serviced. Tell me why they stood on the hood, left a noticeable foot print and scratched it. I complained to corporate and got no help. Months later I returned it for further service. When my truck was returned to me, a quarter of a tank of gas was messing. I returned it this passed June it trusted the dealer to complete an oil change, after 3hrs, I was able to pick it up. Again, my truck was driven and 7 miles missing. I called the "service manager" and complained. He did not take me serious, I believe its because Im a woman. He told me regardless of the reason why a car is being serviced (even a simple windshield wiper change) your car will be driven. ABSOLUTELY NOT! I have NEVER heard of something so stupid. I NEVER gave them permission, I NEVER signed a consent. Stop diving customer cars!

"Awful Customer Service"

We made a 10am appointment for a car service at Crown Toyota for 6/18. We arrived on time, but waited for 45 minutes to be checked in. We followed up several times regarding being checked in, but was always disregarded. Finally, we asked for the manager in hopes to finally be checked in. The employee told us she would get the manager, but she never came back, nor did the manager show up. Consequently, we missed our subsequent appointments for the rest of the day. Essentially, there was no point to making the appointment. Extremely unprofessional and horrendous customer service. Will also be leaving this review on other outside review sites to warn other consumers.

"The Worst"

It was the worst experience I had ever had. First I took my truck in 2011 with 36000 miles on it to get my leaking cam towers fixed. After 5 days they called said it was ready went in at 8:15.Got my paper work went to the valet. Waited for 30 minutes went to the valet person said I was wondering why it was taking so long to get my car. She checked said it was being washed.40 minutes later I asked again she said it was being dried. In the meantime I went to look at the car wash area my truck was not there. Now Im passed went to service manager to find out what was going on. He didnt have a clue. Now its 9:45 the girl had lied to me dont have to lie to your customers. WOW CHECK YOUR CUSTOMER SERVICE PEOPLE JOHN ELWAY TOYOTA.

"Great Experience"

What a wonderful experience I had at John Elway Toyota!! I went there in November to look at new and used vehicles to purchase. Robert Cruz spent a great deal of time with me even though I told him upfront that I wasnt buying a car that day. He was kind and friendly and PATIENT!! He made some key follow-up phone calls telling me of current pricing and incentives. When I was finally in a place financially to purchase a vehicle, he made time to answer all my questions and retell me information that he had already covered 3 months prior. I felt very valued and it was a great experience.

"Awesome Day At Toyota Crown !!!"

We stopped by at John el way toyota crown to test drive a new Camry.the nice gentlemen that helped us was Ramon Cervantes who made car buying a wonderful experience.who wouldve thought I was going to take home a new Camry that day.my husband said were going to look at new Camry and test drive one.he said they were too expensive and wont be taking one home that day unless we got a good deal which he was very pessimistic about. When we saw mr Cervantes there he helped us and asked us what we were looking for . Was then that he took us to the new Camrys. We test drove my car. I fell in love with the car we walked into the office and mr Cervantes gave us an awesome deal that we could not refuse my husband did not dare turn down a good deal!! I could not be happier with my experience that day! Thank you toyota crown and Ramon Cervantes for my dream car!

"Just What I Was Looking For!"

I made a purchase from Crown Toyota in 2005, so when it was time to look for another vehicle, they were my first choice. I was helped by a few different people, who were all very knowledgeable, friendly, and informative. Tonya was my final saleswoman, and she was absolutely wonderful! She gave me the best price for my purchase (I had done some shopping around online) and made sure that the process went smoothly and relatively quickly. I 100% recommend Crown Toyota to everyone looking for a vehicle, and hope that you have the pleasure of having Tonya as your saleswoman!

"Great Experience And Wonderful Service!"

We are so lucky to come to this dealership to buy our 3rd car with Tonya Tillema. She is so knowledgeable, friendly and smart, that we just keep coming to buy cars with her help every time we need a car. Great experience with Ron in finance as well. Would recommend to anybody, who is planning to buy a stress free car!

"Great Service"

Great service the salesmen Carlos cruzado was excellent

"Painless"

Justin was straight-forward, helpful, friendly and went out of his way to make sure we were happy. This was one of our best car-buying experiences.

"My Worst Service Experience At A Dealership!"

Good morning and Happy New Year to all. My name is Steffen Malek. I wish I could say my experience shopping for a car at John Elways Crown Toyota was good but it was horrible. I will briefly recount my experience for you. I have been dealing with Mike Breicha via the internet to attempt to lease a vehicle. He did provide me with information over the phone but turned out to be false when we got there. When I arrived at the dealership a gentleman by the name of Lewis Vargas greated me and my family and proceeded to take my information to work up numbers for me. Lewis seemed to be a very nice guy however, he had to leave and turned me over to Robert Cruz (Attitude). A very sarcastic gentleman whose response to my Mom, when she asked if the seats on the Camry had special seatcovers you can order "Doesnt all cars have seat covers". He was very RUDE and unhelpful with all of his answers to me and my families questions we asked. Following the drive Mike and Robert presented me with an offer. I asked if it could be lower and they said no it was firm. I asked if I could get a lower model at a better price and they said no.It was clear to us that they did not want to sell a car to us or even try to work out a deal like most dealerships do when you are inquiring about a vehicle. So I said ok let me have my registration back (I was tradeing a 2012 leased Honda civic ex). THEY LOST MY REGISTRATION AND DID NOT MAKE A CONCERTED EFFORT TO FIND IT. (I am also now missing my license that i gave to them in which i didint realize untill i had already left the dealer.) I COMPLAINED TO THE DESK MANAGER AND HE ONLY GAVE LIP SERVICE NEVER FOUND IT, RIDICULOUS. HOW CAN AN ORGANIZATION AS BIG AS YOURS LOOSE A CUSTOMERS REGISTRATION AND LICENSE? I AM TOTALLY BLOWN AWAY AND DISGUSTED. I FELT EMBARASSED AND LIKE A SECOND CLASS CITIZEN. I AM A HARDWORKING MIDDLE CLASS GUY WHO FELT LIKE I WAS NOT GOOD ENOUGH TO BE IN YOUR DEALERSHIP. I WOULD LIKE MY REGISTRATION AND LICENSE BACK. I AM TOTALLY DISAPPOINTED AND WOULD WELCOME AN AUDIANCE WITH THE GENERAL SALES MANAGER OR GENERAL MANAGER. MY WHOLE FAMILY WAS THERE AND WITNESSED THIS ATROCITY. MY MOM AND DAD OWN A TOYOTA AND NOW THEY ARE QUESTIONING YOUR PRODUCT JUST BECAUSE OF THIS INCIDENT. I AM VERY UPSET OVER THIS INCIDENT AND WILL CONTINUE TO ADVERTISE THIS TERRIBLE SERVICE INCIDENT.

"Awesome Customer Service From Everyone There"

Justin was my salesman. He exceeded my expectations on customer service and friendliness. Seems like every dealer I go to, all they wanna do is pressure you into a deal youre not 100% sure about. And this guy did the opposite, totally just let you think about it on your own without pressuring you and waited till YOU were ready to make that long commitment. After talking to him for 5 mins, it felt like Ive known him for years! He definitely earned my business for life. He will be recommended to all my friends and family. Thanks again justin!

"Car And Football"

They sell cars just like John Elway plays football

"Best Experience Ever"

Spoke with Steve Hunkie, not only did he make it absolutely painless... He paid attention to what I said I wanted and didnt try and get me in something that I wasnt looking for. He even told me the best time to come so I wasnt sitting in the lobby for ever waiting to get home. I will never buy a car from anyone or anywhere else.

"Best Buying Experience."

Fantastic – Very pleasant made it very easy to BUY A CAR. Strongly recommend Justin Sebring. Justin provided us what we wanted and gave the most outstanding customer service. Thanks, Sophia and Jon

"Excellent Sales Person Justin"

Justin Sebring was very courteous, friendly & inviting sales person. He had thorough knowledge of the car even thought 2015 model is fairly new (just been out for a month). He showed us the car that we wanted, brought out the cars in colors that we wanted to see (even though I mentioned that we wont be buying that night). He even followed up by calling twice to address any questions that we had about the car. He is an asset to the dealership & I feel he is going to do extremely well in his profession. When we are ready to buy the car, we are definitely going to give CROWN TOYOTA a try only because of Justin Sebring.

"Scion Tc 2015 Purchase - Great Service"

On October 17th, I, a recent Cal Poly Pomona graduate, bought my first new car: Scion tC 2015. The customer service from the sales person, Craig Johnson, and our service with the finance manager Ruben Gonzalez were great. I already knew what model, color and options I wanted for a good price and this dealership had it. I would come back here to buy another Toyota in the future.

"Awesome Servive"

I CAME TO CROWN TOYOTA WANTED TO BUY A TACOMA FOR MY BUSINESS I WASNT SURE WHICH ONE I NEED BUY ELI PALACIOS MY SALES REP EXPLAIN ABOUT DIFFERENT TYPES I TOLD MY SALES REP NEED MORE TIME AFTER ONE MONTH I FINALLY DECIDED WITCH ONE I WANT I FEEL LIKE I NEVER HAD PRESSURE TO BUY IM ACTUALLY VISIT THE DEALER SHIP SEVERAL TIMES WHEN I FINALLY MAKE UP MY MIND I MAKE APPT WITH ELI....IM SUPER HAPPY WITH MY TACOMA AND THE 5 STARS SERVICE I GOT THANKS AGAIN ELI AND CROWN TOYOTA

"Eli Gonzalez Was Excellent And Honest. Thumbs Up!"

I traded in a 2011 Nissan Armada for a brand spankin new 2014.5 Toyota Camry on Sunday 8/10/2014. Eli Gonzalez was very highly reffered to me by a friend . I was so upside down on my Armada and had lost all hope because two previous dealerships in Moreno Valley refused to help me but Eli fought hard to get me the best possible deal out there. He was very patient, understanding, answered all of my questions and above all gave me excellent service. I walked away extremely happy and confident I was given the best deal possible. I would definatley recommend Eli of Toyota of Ontario to my friends and family. 5 stars all the way! Happy Customer Monica Cervantes

"Awesome Sales Experience Through Mr. Anjum Raza"

Just bought my Camry on July 4th 2014 weekend through Mr. Anjum Raza . It was a true pleasure to deal with Mr Raza as he helped answer all my concerns and got me into the best deal possible for me. He not only patiently answered all my queries but also let me test drive many cars which helped me decide which one to buy. He literally makes you feel like a valued customer and with his honesty and professionalism your car buying experience is truly enjoyable and worthwhile. I am definitely a repeat customer of Mr Anjum Raza and would highly recommend anyone to experience the level of satisfaction through this wonderful person at John Elways Crown Toyota .Truly 5 Star experience.

"Professional And Great Customer Service."

Due to circumstances, I had a limited time to purchase a vehicle, and Tamer went out of his way to find me a pre-owned Corolla that met all my specific criteria. He was professional, cordial,and knowledgable: I by no means felt pressure in my decision making. I appreciated how Jeff worked with me on a final price and Rubens expertise in financing, clearly explaining all the details of the purchase and extended warranty. I have purchase/leased vehicles from Crown Toyota in the past and had them serviced there. And what keeps me coming back is the consistent customer service.

"They Can Do The Impossible"

I walked into the dealership after speaking to Robert Saldana over the phone. My credit is not good and I did not hold out much hope in being able to purchase a car, but I really needed transportation. Tamer approached me when we walked on the lot with a smile and a welcome. I explained to him what I needed and the problems I had. We filled out some paperwork, they did what they do I answered questions and then we went outside to look at cars. I must commend Tamer, he did not pressure but showed me a variety of cars in a price range he thought I could afford, I thought he was nuts, but this man his supervisor and Ruben Gonzalez in finance were able to get me a car I did not think I would ever qualify for at a reasonable payment, even with my credit. They are an awesome group of people, who seem to care about their customers.

"Great Buying Experience!"

CROWN TOYOTA has a great professional team! Ted Gonzales, a member of the INTERNET Group, did a remarkable job! From the time I sent him an inquiry email , to the time I left the dealership with my new vehicle, everything was handled professionally ! I wish all the car dealership work this way. I highly recommend this dealership to everyone! :)

"Awesome Customer Service"

John Villalobos rocks in customer service! He was awesome not pushy listenedo what I wanted and did not try and sell me something I did not want

"Great Experience With Ramon Cervantes"

Best Experience Ever! We had a very pleasant time working with Ramon Cervantes for a purchase of a new Toyota Corolla. Ramon was extremely patient and very willing to work with us to get the exact car that we wanted. We have purchased several cars at various dealerships and sales people in the Southern California area, and Ramon was by far the most knowledgeable and upfront person that we have dealt with. He genuinely cares for his customers and wants to make sure that you are comfortable with your purchase and of the car that you are buying. Ramon is a great asset to the dealership and I would strongly encourage anyone that is looking to buy a car to talk to him and work with him at Crown Toyota.

"Not The Same As All The Others"

THE EXPERIENCE WAS GR8 I WILL NOT GO ANYWHERE ELSE WHILE I LIVE IN SOUTHERN CALIFORNIA

"Customer Service At Its Finest."

I went to this dealership looking for a new car . From the time I walked in til the time I left everyone made sure I was a happy customer ! They have mastered the skill of customer Service ! Thank you so much !

"Hands Down, The Best!"

“My husband and I had the most pleasant buying experience with your dealership this last Sunday, when buying our 2014 Rav4 XLE. Our RELATIONSHIP began on approximately April 25th via the Internet, with Tonya. I truly appreciated her informative, friendly, non "PUSHY" emails. That same demeanor pretty much carried over when we visited your dealership on Sunday. We (my husband and I) relaxed and felt very welcomed when we were introduced to Tonya. Due to the fact that Tonya was currently with two customers already, she introduced us to Al, and again we felt very warmed, and relaxed while working with Al. Our warm, welcomed feeling carried on throughout our entire experience with your dealership (from the start with Tonya, to Al, even to Ray in Finance. We never once felt like just a number. We felt like family, like home. We have worked with other car dealerships before - on new vehicles, used vehicles, other Toyota dealers, and several non-Toyota dealers. Hands down yours is and was the most enjoyable buying experience we have ever had. We look forward to a long RELATIONSHIP with our new family at CROWN TOYOTA.”

"Crown Toyota Rocks!"

Go see EZ in sales! We have bought 5 cars from him and have not been disappointed!

"The Place To Go For Used And New Cars"

I was not sure if I was buying now or a few months from now but started to make some calls and research. As you know, when calling most dealers to ask questions and look for some guidance you would typically not get the support expected. Well, not with Justin Sebring, Justin was very cool and I picked up on his honesty and wiliness to truly help and not just looking for a sale. Justin took the time over the phone to answer all my questions and added some points that I was not thinking of; I actually got a phone call back with some additional information prior me making the decision of coming in. Once arrived Justin was available to welcome me and immediately got down to business. While having someone in his team evaluate my trade in, we started to review my options. I had gotten a few appraisals for my vehicle and John Elways Crown Toyota gave me the most for my car so that was my second sign that I was at the right place. Long story short, the whole experience from making the call, Justins way of making me feel like family and Crown Toyota giving me the most value for my car and great price, I am completely satisfied with my experience and will not go anywhere else at this time for my next car. This is my first Toyota and I love it. Financing - Adam Dickson does not fall behind. Adam made the process painless while taking the time to go over all my additional warranties and advantages while making me feel like a close friend. I normally do not take the time to write reviews but this experience was truly very cool and I invite everyone interested in a Toyota to go see what I am talking about. Well done Crown Toyota team!!!

"Helpful And Courteous"

I was inquiring about a used, pre-certified Toyota that I saw online. Doug Gregson, from the Internet Team Department, contacted me to help with any questions or concerns I had. He was very helpful over the phone; providing me all the information regarding financing and more details regarding the car I was considering to buy.

"Great Day At Crown Toyota Of Ontario"

I had the pleasure of being helped by Justin Sebring as I was looking for a new Toyota Tacoma I gave my specs of what I wanted and Justin landed it on the first one, pulled out the right truck for me. The process was quick and in a mater of short time I was out in my new truck. I give this dealer and this employee a great review all around for making me a satisfied customer. Thank You Justin.

"Great Service!"

Great service! Doug and Galvin helped me find the car that best suited my needs. They are very kind and friendly whenever I visit back with questions. Always there to help and make you feel confident with the deal you have made with Crown Toyota. Thank you both, Gentlemen!

"4runner Service From Crown"

4Runner They were extremely helpful at crown Toyota. Anjum was very kind and professional and the finance staff worked all day so we could get the best deal for our new 4 Runner. Thank you so much for the outstanding service.

"Good Dealership!"

This is the second vehicle I have purchased from Michael. He is the most personable salesperson I have ever dealt with. I like the MVP; it seems fair. I hope to do more business with Michael and Crown Toyota.

"Used Car Purchase"

Great friendly customer service. Michael was a great help when provding the information as to the proper use to the vehicle gadjets and where they where located. And he was very helpful and patient over all great to work with you to finalize the purchase.

"Great Experience!"

There are no word to describe Velky as a sales consultant and as a person. She has a great heart and very patient. It took me almost a year to decide what I wanted to purchase. She was always following up with me and my son. I went to the store 4 times and the final was the charm. Always for one reason or another there was a new obstacle, but she NEVER gave up. (You can imagine how busy I am that I am burly writing this review about her- better late than never)... Velky will go long way in her career. Most talented individual and committed person that I have met over my year (yes, I am not young at all). I am so happy with my vehicle. Without her help and commitment I would have never found the perfect vehicle for me and my family... THANK YOU VELKY FOR ALL THAT YOU DID FOR ME, AND HER MANAGER GAVIN AS WELL!

"Highly Recommended, Would Buy There Again."

We used the Consumer Reports Auto Buying Program to locate the vehicle we wanted. We were contacted by several dealerships. Crown Toyota was the only one that had the exact vehicle we wanted, and they were very competitive on price. Aaron was very helpful with explaining everything about the vehicle, and Ruben was very professional in closing the deal.

"Friendly And Very Professional"

Great buying experience! Eli Palacios was very friendly and knowledgable. He answered all of my questions, found the exact Prius I wanted, and followed up several times after the sale.

"Great Experience And Deal!"

Syed Mehdi made the car buying experience easy and pleasant. Being internet savvy and an experienced buyer, I know he gave me a great and fair deal. This dude is genuinely a very cool person and again, very fair and honest (i tested him several times ;) ) . This is the Toyota Salesman you want to work with if you are in the market. I drove out from L.A for the deal and I will do it again for my next purchase. Good luck.

"Syed Mehdi"

Syed provided very good customer service and gave a thorough description of the vehicle. I will recommend his service from Crown Toyota to my friends and families.

"2014 Toyota Highlander"

We worked with Zach Wooldridge for several months - waiting for the release of the 2014 Toyota Highlander. We began our search in the fall, and he advised us along the way regarding the release date and options available. The moment a car that matched our request was available / located he called and made the date and time work to our schedule. He was courteous and communicated clearly with us each step of the way. We felt his focus was on us 100 % of the time, no rush, no push. We highly recommend working with Zach and are totally thrilled with our car and our experience. The follow up in finance with Mr. Chang was awesome. He showed us the options available, explained them clearly and did not push us to purchase. Great job from the Crown team!!

"Great Customer Service"

It was because of the care and customer service given while I was buying my car. I felt that I was important; and that my opinion mattered; and that I got the car I wanted. It was the best car buying experience I have had in the last 25 years. A special thanks to Dan and the Toyota Team; for making that experience so great. I gave this rating because of the effort given; the result; and my past experiences. Thanks Toyota and Dan Rogers.

"Syed Mehdi"

Yesterday I purchased a 2014 Tacoma from Syed. Although I dont have the best credit right now it was probably one of my best vehicle buying experiences. Syed was great to work with. We made the deal via email with no pressure whatsoever. I was able to walk into the dealership with a deal in place, all we had to do was test drive the truck and take care of the financing. Syed is polite, friendly and listened to what is was that I was looking for. I recommend that you contact Syed Mehdi at Crown Toyota when purchasing your next vehicle. Hes one of the Internet Sales Managers and can be reached via email at syedmehdi_ds@crowntoyota.net or via phone at (909) 331-5522.

"Excellent Customer Service"

This dealership was excellent. Salesman Anjum was very very helpful. Our test drive route was perfect! He helped us out by getting the interest rate.

"Purchasing A New Car - What A Great Experience"

I have never wrote a review for a car dealership or about my vehicle purchasing experience and the accepted norm of buying a vehicle is traditionally rated somewhere with the experience of having a root canal. However, and this is a BIG however, the experience that I had last night in purchasing my Toyota over at Crown Toyota was absolutely marvelous. Debbie Rodricks was very very accommodating and respectful of my time and when I arrived to see Debbie all the paperwork for the purchase the vehicle was already completed requiring only a final review of the documents and my signature. Throughout the entire process she was very courteous and professional and extremely friendly. This experience continued as she walked us to the Finance Department and the gentleman there reviewed the purchase as well as the available optional coverages such as Gap insurance, the Toyota Maintenance contract and other items. Again we were treated with the utmost respect and courtesy and he was cognizant of our time. While thoroughly explaining the options available at no time were we pressured into buying anything we did not feel comfortable or pressured into purchasing. As a result, we purchased additional coverage and features for the vehicle which best suited our needs. Overall, from the time we walked into the dealership to the time we drove away in our new vehicle it took a little over 90 minutes. I thoroughly appreciate the professionalism with which we were treated. So much so, that I not only decided to share my stellar experience with the readers of this review, but also to highly recommend Crown Toyota and the services of Debbie Rodricks to others. Purchasing a vehicle doesnt have to be a difficult time consuming and uncomfortable experience...not if you purchase your next car at Crown and work with Debbie. I know that the next time I am in the market for a new car, I will be heading to Ontario.

"Very Happy With Purchase Experience"

This is the 5th vehicle I have bought from Crown Toyota and I will definitely recommend for anyone. Fast service, friendly and helpful staff.

"Amazing Service!!!"

I had extremely great service. I highly recommend this dealership. This was the best experience i ever had at any dealership.

"Fj Cruiser Purchase"

I used the internet to spec. my vehicle then find a dealer with the vehicle I specd out. Syed responded within 5 mins. of the request. He quoted a fair price and honored that price. This dealership had the largest selection of 2014 FJ Cruisers.