"Sales Review"

My husband and I bought a home and needed a vehicle that was large enough for us, a German Shepherd and two cats to drive cross country. After looking at many different SUVS, we decided the Subaru Outback was perfect for our needs. We went to Planet Subaru in Hanover MA and we were pleasantly surprised by the warm greeting from one of their employees and two dogs which we thought was great. We were then introduced to our salesman Joe. He sat down with us and listened to our needs. We were not only looking for a safe, efficient and comforting vehicle, we wanted a fair price. I believe that a fair price is one that is not only good for us but for the dealership. Our salesman Joe showed us a Subaru Outback that was in the showroom which my husband and I were already drawn to. After looking over the vehicle, my husband went on a test drive with Joe. I decided to stay back and look at their huge amount of inventory. We wanted a certain color and features that were important to us. We wanted convenience features such as comfortable seats that were power adjustable, features that were ergonomically designed, a good stereo system, enough room for our long cross country trip with our pets and enough room that we didnt feel crammed. The Outback we decided on had everything we wanted in a new SUV. We wanted an outstanding AWD system as we were moving to the Northwest where weather and road conditions were different than Massachusetts. We were very pleased with our experience at Planet Subaru. Our salesman Joe and our finance manager Scott listened to our wants and needs and never were pushy. We were grateful for all of the effort Scott put in to get us a low interest rate and a preowned certification. We drove cross country and we were very pleased with the performance, comfort and safety features. We both are very satisfied with our experience at Planet Subaru. One of the biggest things that made us buy from them was their approach to a vehicle buying process. We never felt that anyone was pushy with us or made us feel like if we didnt buy the Outback that day, we werent going to get the same deal. I hope this review will help others with their decision to purchase their next vehicle from a Planet Subaru.

"Awesome"

09-04-2017

I went to planet looking into the WRX. I was greeted at the door by Klaire. She was so warm and easy to talk with. I didnt make and appointment, I just walked in randomly. We discussed options and what i was looking for in the car. We settled on looking at the 2018 wrx premium. You can tell by the way Klaire talks about the wrx that she truly loves and respects the car. She stands behind Subaru and she made me more confident in purchasing one. I had not driven manual in about 8 years and she was patient and let me drive around the parking lot for a bit before i was comfortable enough to hit the streets. Not once during the whole visit did she try and sell me on something else. Everyone there at planet are amazing, however if you want to be treated right and make sure youre getting everything out of your subaru go and see Klaire shes the best.

"Change Of Heart"

08-14-2017

Visited Planet on 2, August, drove 2 cars, spoke with salesman. Didnt buy a car. I reviewed the dealer for cars.com and gave an unfair review. Planets GM and the salesman contacted me regarding my problems. They were able to clear up some confusion I had about price and such. I could not amend the review, so I had cars.com remove it. Ive been told, that I can be hard to deal with. Guilty as charged. Planet offered to make it right , thats all you can ask of someone. Havent purchased yet, Planet is still on my radar, so to speak. Jim Wright Berkley MA

"Great Car Buying Experience"

08-06-2017

Went to Planet Subaru to buy a used car, we have bought 2 other cars there. Rhonda was our salesperson, we found her to be extremely helpful and knowledgeable. She explained the cars features and synced my phone for me when we decided on an Outback. I usually dread the car buying experience but Rhonda made the process easy. Scott the Business Manager clearly explained our financing options and various warranty options without pressure unlike some dealers. Because of great people like Scott and especially Rhonda, we will continue to go back to Planet Subaru in Hanover.

"A Let Down"

08-02-2017

Why would a salesperson not give a price on a car? An unusual experience, strange vibes from salesman. Drove a car, expressed interest, no price was offered on the car. We talked. I thought why do I have to ask for price? Left. Dealer says hes different, no argument from me. Ill have to wait for local dealer to get what I want.

"Very Happy"

I just bought a 2014 Subaru brz. at this dealership. They had a great price and have a very honest account of the vehicles service history, which is why it was such as bargain. I bought it and absolutely love it. The staff were great, low key. They knew all about the car. Financing was painless.

"Great Service Department Helpful With Everything!"

12-28-2016

Very helpful and great working with the dealers and everyone in the service department! Got help, advice, and everything else you could ever need with even after I bought my car.

"Shopping For New 2017 Forester"

Friendly and courteous but they were not willing to come close to what I was looking to pay. Meanwhile many other dealers came down in price relatively quickly.

"Dealership Stood Behind Product, Took Care Of Issu"

11-11-2016

I was shocked to see lots dents in the roof of my "new to me" 2014 XV Crosstrek. I purchased my used Crosstrek at night and picked it up in a rain storm, which is why we never saw the dents in the roof. BUT, once Planet Subaru was made aware of the problem, we arranged a day to do the dent repairs. I must say, the car looks like a new car and youd NEVER know there was ever any problems with the roof. They willingly stood behind their product. THANK YOU PLANET SUBARU!!

"Laid Back Sales Executives"

Walked freely through facility looking for the 2015 Outbzck We found it after 15 minutes and decided not to test drive We picked an outback from another dealer near by Sorry Planet!

"Planet Subaru Is The Best Subaru Dealership"

08-29-2016

This is the best subaru dealership not only that i wanna say planet subaru is one of the best dealerships in New England. I wanna thank everyone in service for being so kind.

"So Pleased With Sales And Service!"

12-02-2015

Earlier this year I bought a car from Planet Subaru and later required assistance with a repair, and Thanksgiving is an appropriate time to submit this review. Where to start? Ive bought three Foresters from Planet/Hanover and the sales staff is superb. Most recently I dealt with Klaire Perkins who was knowledgeable, extremely helpful in facilitating a quick, ideal sale for me, just what I wanted. Shortly afterwards an adjustment required the car to come in for service. The timing couldnt have been worse, since I had to join family in Maine and transport small children. Mike Ryan pulled out all the stops to arrange for a rental on Labor day weekend when NOTHING was available. Thanks to Mike, what could have been a nightmare was a simple side trip off Rte. 3. This is a company that values competent, professional service-oriented staff and customers are the beneficiaries.

"Not A Typical Dealership Experience"

The Planet Subaru dealership is more like having a cup of coffee with a friend who just happens to sell cars. From beginning to end, Scott was professional, knowledgable, and friendly. He did not pressure a sale, nor made me feel rushed into a decision. He honestly took the time to understand and get to know me and what I was looking for; which wasnt the easiest feat since I really didnt know much about Subarus!! I would highly recommend this dealership, and Scott Chandler, specifically. They truly make you feel comfortable and enjoy the car buying experience.

"Thanks Ill Pass"

07-23-2015

Ive been looking up reviews for Planet to see if my experience was atypical and the funny thing Ive seen is how many reviews appear to be cut and paste jobs over a few websites. Of course theyre all positive five star reviews so heres mine which is not. They claim not to negotiate and by gum they dont, except for some of the positive reviews that say they did (like the guy who drove 50 minutes hes everywhere.) Maybe they just dont negotiate with young people? With women? The president likes to reply with some flack about "dropping prices by THOUSANDSSSSS" (emphasis mine) to make the reviewer appear like they wanted to steal the food off the plates of Planet employees. This client didnt but I also have my own lights to keep on and I dont appreciate the smug condescension found in the Planet drinking water. Maybe Im not a "team player" when it comes to my wallet but if a client is informed and wants to buy my product Ill sell it to them and make it up on the next one because as a business thats what they do. Car prices are negotiable period. But at Planet you need to be something Im not (which is what exactly?) to play. With the THOUSANDSSSSS I wound up saving by going to another dealer Im going to donate to an animal shelter and pay for my own vehicle upkeep because the passport program is a gimmick. Or maybe thats where the over paying comes into play? Dont believe the hype. Also since when do sales reps take 3 days to reply to emails? Planet made me really feel like they were doing me a favor to give them loads of money to wait for a car. Like most Subaru dealers in New England they know their cars will sell and have gotten lazy about making the experience pleasant for the client. My sales rep made me feel small, cheap and not welcome. Sorry I dont buy cars on the daily. I know you sell them frequently but can you act like you havent been asked this question 800 times already? Because its the first time Im asking it. Smug: it what makes a dealership Planet.

"Great Experience"

02-25-2015

Just bought our 4th car off Subaru Hanover, MA. David Gardner is a great (un)salesman - we love dealing with him, and he always gets us what we need. And the experience we had with Dave Spellman was simply the best we ever had with a Dealership Business Manager. He was great - warm, welcoming, friendly, and helpful.

"Excellent & Friendly Staff"

02-25-2015

This dealership is friendly, honest & transparent! Everything is on your terms and there is no pressure to buy. Looking forward to a long relationship with this dealer. Nic & Deb are fantastic.

"Thank You, Planet Subaru!"

02-25-2015

Having been "in the market" for a used vehicle for a few months, wed visited 3 other dealerships before going to Planet Subaru. The other dealerships left us feeling frustrated & pressured. We finally made our way to Planet Subaru and had a no-stress experience from the start. Greg Norton was professional yet relaxed and gave us all the time we needed. Its a busy dealership so when Greg had other customers to attend to he would hand us off to other staffers. This gave us the opportunity to meet a few others and everyone was kind, friendly and knowledgeable. James in finance was great to deal with as well, working to get us the best possible financing. I work within a mile of another Subaru dealership but it was totally worth it to drive an hour to Planet Subaru for the best deal with the best people. Nicely done, Planet!

"Our Pleasant Experience While Purchasing A New Car"

02-25-2015

Many thanks to our sales representative, David Gardner, at Planet Suburu in Hanover for making the experience of buying our 2014 Outback a very relaxing and rewarding one. We had not purchased a new car for several years and were a little anxious about buying a new one. David eased our minds and explained all the features of the Outback. He then answered all our questions with knowledge and patience. The highlight was actually sitting in the Outback for the first time and taking a short spin. We are senior citizens who would highly recommend purchasing a car at Planet Suburu in Hanover.

"Wonderful Experience At Planet Subaru"

02-25-2015

I recently purchased a slightly used 2014 Forester from Planet, and it could not have been an easier process. Greg greeted me at the front desk when I walked in and he couldnt have been more helpful. After discussing what I was looking for, I was quickly in a car on a test drive. He was very knowledgeable about the vehicle and was able to answer all my questions. He presented me with many financing options, and found one I was comfortable with. He even gave me a fair price for my trade in. After negotiating a couple chocolate chip cookies as part of the deal, I was signing on the dotted line and driving off the lot in my new car even though it was a Sunday. Such a painless process, and highly recommended.

"Leave The Insanity And Games Behind!!"

02-25-2015

We LOVED our experience buying a car from Planet! Nic and Deb took great care of us and did not subject us to the usual garbage games that go on when trying to buy a car. We were actually ready to sign with another dealership when lo and behold, the price we had agreed on wasnt the price on the contract. The other dealership lost our purchase over 105 dollars. It wasnt that we couldnt afford it. It was the principle of it all. Save yourself a splitting headache and go to Planet. We got a great deal, everyone was above board and respectful and friendly. We will NEVER go anywhere else again. Who knew that purchasing a car did not have to be an awful experience?!

"A Respectful, No Pressure Car Dealership? Yes!"

02-25-2015

First, it’s important to say that I was not asked or paid to write this review and everything that happened, is true and can be verified. I say this because, from what I see, hear (and have personally experienced in the past), customer treatment like this is relatively rare at typical auto dealerships. I guess that is why Planet Subaru calls itself the “undealership.” They do business differently than most, and my husband Joe and I experienced this first-hand. We bought a new 2014 Forester at Planet Subaru and within a few months had an issue with it that we felt was atypical of Subaru cars and needed to be addressed. Though the dealership advertised an “open door policy,” we wondered how far we would get asking to speak to the dealership’s owner, Jeff Morrill, on a late Friday afternoon and without an appointment. Surprisingly no one asked us why we wanted to talk to him or tried to pawn us off on someone else. Within minutes, Jeff appeared and listened patiently to our concerns. He promised to get back to us soon and he did, calling us the following Monday to offer a solution. We proposed an alternate resolution, anticipating a long drawn-out back and forth before the issue could be resolved. Surprisingly that didn’t happen. Although initially not 100% on-board with our proposal, Jeff strongly advocated for us and convinced Subaru to agree to do their part to solve this issue to our complete satisfaction…quickly, amicably and at no expense to us. In addition, Planet Subaru assumed all of the related costs that Subaru Corporate did not pick up. The dealership also devoted several hours of administrative time. In the process, and by remaining true to his “undealership” philosophies and business model, Jeff (and his Internet Sales Mgr. Deb and Business mgr. Dave) gained our gratitude, respect and loyalty.

"New 2014 Forester Touring Purchase"

02-25-2015

Since he has had 2 strokes and has Parkinsonian symptoms, my husband can longer get in and out of a sedan, so I was looking for a new, taller vehicle with seats that are easier for him, and checked out several brand of SUVs, including the Subaru Forester. On a day when I was shopping at the Hanover Trader Joes, I stopped, on the way home to Plymouth, at Planet Subaru in Hanover to test the ease of access for Bill and the ease of using the tailgate--only those features. It can be difficult to use the tailgate as you get older and sometimes shoulders are not as strong as they once were. I was greeted by Larry Terrio who, it turns out, has extensive experience in the business of medical mobility. He demonstrated that the height and design of the seat would work for my husband, and showed me the power-assisted feature of the tailgate. He understood that I was not free at that time to test out a car and offered to bring one to me (several towns away) if I wanted to try one out. I called him several days later after having taken my husband to a closer dealership to try a Forester (and that agency did not have the car they promised me we could try). Larry was very honest about inventory and delivery possibilities. I had to compromise on color to get a car right away, but I absolutely love our beige 2014 Forester Touring! I bought the cover that slides across the cargo space at the suggestion of my police officer son-in-law who liked the privacy it affords from potential burglers. Life is Good! Larry Terrio provided excellent, low-key guidance in a purchase.

"Informative Web Site"

02-25-2015

Love your web site and wish I lived in your area to be able to do business with you. I currently own a 2004 Camry and am planning on buying a 2015 Outback this summer. Ever since I heard there was going to be a redesign and decided to wait until it came out before buying, I have searched the Internet for the latest pictures and details. Your site always gives me the best information so I check it first. Even though I am not able to buy from you I just wanted you to know how much I enjoy your clever, informative web site (and the Blue, too!).

"Wish I Lived In Boston"

04-16-2014

I do not live close to Planet Subaru(about a 1000 miles away), but found their website very informative and helpful. If they go to that length on their website, I believe one could expect only good experiences. If I lived anywhere near Planet Subaru, I would definitely purchase my Subaru from them.

"Excellent Dealership!"

02-10-2014

We decided to start looking at all-wheel drive cars last fall. We chose Planet Subaru because of their large inventory of cars and their favorable reviews on the web. We went to Planet Subaru twice several months ago and spent a lot of time talking about different models and options and test driving cars with David Gardner. We were very impressed by his lack of pressure, his desire to get us into a car that was right for us, his knowledge of the cars, and his pleasant, friendly manner. We then did a lot of shopping around at non-Subaru dealers, doing the same thing. Finally, we realized that the Forester was the right car for us. We went back to Planet Subaru last week and bought a Forester, trading in our Honda Civic. (There was no pressure to trade in the car at all--it was our own decision to do so.) David helped make the whole purchase process very smooth and easy, and both of the finance managers (one on the day of purchase, and the other on the day of car pick-up) were helpful, low-key, and easy to deal with as well. I have already recommended Planet Subaru to friends and will continue to do so. They really are like an "un-dealership", as they advertise. From the time you walk in to the time you drive out, there is a mellow, friendly (but professional) feeling to the dealership.

"Top Notch Dealership!"

02-25-2015

Planet Subaru has been my go-to for all of my car needs for the past six years. They have assisted me in the purchase of 1 vehicle (a Scion xA), leasing of 2 (a Subaru Impreza and a Subaru Forester), as well as all of my oil changes, inspections, and car work. I have never once been disappointed with my experience. In addition to being knowledgeable, everyone on the staff is courteous and dedicated to helping their customers get exactly what they need. Everyone that I interact with actually listens and cares about what I am saying. They treat you with respect and are always upfront and honest about pricing, availability, and your options. In addition to the staff being top notch, the facility itself is clean and welcoming. I was able to sit with and feed my newborn son in front of their fire place on my most recent visit and we both felt completely comfortable (and warm!). I also find it pretty refreshing that they use solar power for their showroom (http://www.planetsubaru.…) You can also look forward to (probably) seeing one of their dogs when you come in. Theyre just as friendly and wonderful as the staff! If you want to feel comfortable and good about where you go to buy your car then Planet Subaru is the dealership for you. I would recommend them to anyone looking for a new or used car to purchase or lease as well as anyone in need of any type of car service. They are, quite simply, the best of the best!

"Great Experience At Planet Subaru!"

02-25-2015

My girlfriend and I went to Planet Subaru to look for a newer vehicle .We looked at vehicles for 20 to 30 minutes in their lot without being swarmed by salespeople .After we looked we went inside and we approached a salesperson named David Gardner. I told him what I was looking for and what I wanted to spend with my trade. They took no info from me other than our first names. I test drove a Forrester and decided that was the vehicle I wanted to purchase .Without any haggling and :dancing" around , my price was met within 10 minutes. David was courteous, extremely knowledgeable about the vehicle and all around great guy. My experience with Planet Subaru was without a doubt the best Ive ever had and Ive owned over 20 cars. Ive told all my friends and family how I was treated and told them to spread the word. Im proud to display the name Planet Subaru on my vehicle. I will be a customer for life!

"Great Dealership"

02-25-2015

I bought a new Forester from Planet a few years ago and had a fantastic experience. From my first contact with Deb Brewster via the internet to current day, Planet people are always responsive, direct, very pleasant and HONEST. A great place to do business. I look forward to my visits to their environmentally advanced showroom where I have a chance to play with Blue, Planets Silver Lab "showroom doggie greeter". I also really appreciate the active role that Planet plays in the community, including their consistent support of Standish Humane Society in Duxbury!

"No Nonsense, No Games"

02-25-2015

They claim to be the "undealership" and based on experience at a more typical dealership, theyre right: No long sell speach while on the test drive - they let us take the car out ourselves! None of the "let me talk to my manager" nonsense with regards to price. The vehicle we bought was priced around Blue Book for individual resale, so theyre already discounting. Paperwork process was quick and relatively painless.

"A Must Visit "undealership" To Experience!!!"

02-25-2015

I have been a very happy customer at Planet Subaru since 2007! It began as my first experience as a newly-divorced, single Mom, who had never had a vehicle registered under her name, let alone visiting & needing to purchase a vehicle on her own! I had never even ridden in a Subaru before! After researching amongst Toyota, Honda & Subaru, I decided to find out what the "All-Wheel-Drive" safety and handling that Subarus were known for. I was fortunate to have met Sales Advisor, Deb Brewster at that time, who alleved my worries with her gentle, no pressure mannerism, helpful guidance in suggesting what my options were based on my financial situation(and being a woman helped also!). Im currently and happily on my third leased vehicle, AND I even purchased a Certified Used, very good both mechanically & attractive 2005 Honda Civic Coupe for my college-aged daughter from Planet Subaru! I feel that more people should know about Planet Subarus amazingly stress-free, non-traditional dealership atmosphere with friendly, helpful staff beginning from the Service Area reception, and especially from Sales staff such as Deb Brewster and Bob Choate, whom Ive been fortunate enough to work with. Planet provides complimentary car wash with service (no other dealerships have that unless youre at a Porsche dealership), and the no extra charge Lunar(loaner) car with service (just bring back with gas used)! Hanover is a drive for me coming from Newton, but its been worth it! I havent had any mechanical issues with all my leased vehicles, and even if it did, there is the reassuring 3 year/36,000 mileage. Some day, when Im in a better finanical situation, I definitely wil purchase a new Subaru from Planet Subaru!

"Best Car Buying Experience Ever"

02-25-2015

Bob Choate and Deb Brewster of the internet team are the best !! Unlike most internet dealer contacts, where some hack in the back of the store will promise you anything to get a lead for one of their high pressure salesman..The team at Planet were with you from first contact thru signing. My Legacy is so sweet !! It is so much fun to drive that I now wish I worked farther from home. Everything seems to be working really well,and this is definitely my dream car.Thank-you for your patience and making my experience at Planet the most satisfying and painless car purchase ever.Not only do I now drive the car I hoped for,but feel very confident that there is a great team of folks I can rely on should any issues arise.Thanks again for such great service and for the respect and professionalism that you provided. Sincerely, Dave W. Marshfield,MA

"The Undealership"

02-25-2015

We have purchased 4 Subarus since 1998 all from Planet Subaru. Once we met everyone from sales to service, Terry and I were hooked. I met Jaime McGuinness in May 2013 on a service visit and immediately liked her. She had the answers to my questions and did not have to go talk to her manager like at most dealerships for answers and approval to make a deal. We communicated via email for a few weeks because we went off on vacation prior to making the new purchase. The first Subaru was the Impreza Outback Sport then the Impreza Hatchback and we then moved on to something bigger and got the 2003 Forester which we kept until last month. I never thought I would keep a car 10 years but that was a keeper. All the models seemed to get bigger so when we saw the XV Crosstrek I immediately knew finally a new Subaru in the right size for us not to small and not to big. The wheels were the real deciding factor, that and a test drive which felt like driving our old Forester, it felt like coming home. Check out Planets Passport program, free tires and batteries and a loaner Rocket if yours is in service. We have had our Crosstrek for a month now and made a great decision once again at Planet Subaru. Thanks to everyone.

"2 Subarus From Planet And Counting....."

02-25-2015

Our family has purchased 2 Subarus, a used Legacy and a new Outback from Planet in the past 2 years, and the experience both times has been phenomenal. During our first purchase, my wife and I had been to other dealerships and gotten the stereotypical used car push. Our experience at Planet was the exact opposite, staff was friendly and attentive, but not overbearing. We have worked with James Greene both times, and it has been a great experience. He is extremely friendly, helpful, and communicative. The delaer takes care of plates, registration and spends time with you at car pick up going through features and explaining the car. I would not hesitate to go back, and if you are looking for a more friendly, relaxed, exceptional car buying experience, head to Planet.

"Deb From Marshfield, Ma"

02-25-2015

I bought my first Subaru two weeks ago after a friend recommended this dealership. It was an extremely easy process and I found all the staff at Planet Subaru to be courteous and very helpful. I was especially pleased with James Greene who helped me find the best car "for me" and provided helpful and thoughtful information throughout this experience. Buying a car is something that most people dread and this dealership puts an end to that....in a hurry!

"Purchase Of Used Subaru"

02-25-2015

Greg Norton was extremely helpful in finding us a used Subaru Forester. He was very helpful as we went through the steps required to purchase the vehicle. He asked us during the process while we were at Planet Subaru as well as e-mailing us after we had left the dealership to make sure that any questions we had were answered. He was the face of this dealership and he did a splendid job. If I needed to purchase another vehicle I would seek him out since he is clearly an honest and trustworthy person. I do not relish automobile purchases but he made it a pleasant experience.

"Love The Car- Love The Dealership"

02-25-2015

I recently purchased a late model Outback from Deb. She was totally straight forward and helpful in getting me into the car i wanted. Only 10 years ago the way cars were sold - especially used cars - was based on the hard sell: "what do we need to do to get you into a car today" kind of approach Numbers fluctuated based on all sorts of trips to the manager, tradein factors etc. Not only does this not exist at Planet Subaru but several other dealers are equally laid back and comfortable that when you are ready to buy you will. I bought from this dealership because they had what i wanted and were good to deal with. I cant ssay i got the trade in i wanted on my old vehicle or that there was any haggling back and forth on the price. Regardless I was ready to buy and they were all very helpful assiting me in the process of setting up the transaction, going over in detail all the features in the car, and being prompt all around. They have a good maintenence deal but I live 40 minutes north of this cape cod bound location that can be tough traveling to. I will try to stay with them as they offer free loaners. We shall see on that.

"Solving Problems"

05-28-2013

I purchased a Volvo at this dealership and the car had issues. The dealership stood by solving the problems even though they do not sell Volvos. What was impressive was the clear handling and the hard work on there end not to just sell the car. Great dealership!

"Great Dealership - Very Easy To Work With"

05-28-2013

My wife and I went to Planet Subaru in the market for a new car. It was the first new car we had ever bought, so we weren’t sure what to expect, but Planet Subaru did not disappoint! We worked with Bob, who was very friendly, knowledgeable and zero pressure. When we test drove cars, he would tell us about the car and point out some features, and then let us take the cars out alone. We landed on the 2013 Subaru Impreza because it’s fun to drive, 36 MPG and AWD. Unbeatable. Bob helped us select a package that would allow us to take delivery of the car as quickly as possible (this was important because I was starting a new job soon). When we went back to pick up the car, Bob gave us a thorough walk-through and pointed out the features – and he even set up my phone to connect to the car’s Bluetooth. We got a great financing deal and the dealership took care of everything – plates, registration, cancelling our old plates, and called the insurance company. They also let me leave my old car there to donate it to the Special Olympics. I didn’t have to lift a finger and I already got my tax receipt. I can’t say enough positive things about this dealership and the people we worked with there. My wife and I had such a good experience, we actually went back to Planet Subaru for a second Impreza a few months later!

"Another Positive Car-buying Experience!"

05-28-2013

I recently bought my third car - and second Forester - from Planet Subaru in Hanover. I didnt shop around at all because Ive been very satisfied with my car purchasing and servicing experiences at Planet. My purchasing experience this time was just what Ive come to expect at Planet - a clear, straightforward transaction without games or gimics. Ive been lucky enough to find both a car brand and dealership I feel I can rely on, and Im going to stick with them. I enthusiastically recommend Planet Subaru in Hanover for a positive car-buying experience.

"Your Philosophy Shows"

05-28-2013

Guys: I just wanted to take a moment of your time to tell you what an awesome team of folks you have working for you. After doing some online research it came down to a Ford Escape and a Subaru Crosstrek. Scott Chandler and Stephen Grant worked with me to make the buying experience a pleasure. I also met Dennis, Lauri, and Jaime. I read a lot about your dealership online and wondered if what you stated would be true. I must say your philosophy shows all throughout your dealership but more importantly it radiates from your team. I look forward to taking delivery of my new vehicle this Friday and I hope to meet Blue. I must admit saying Crosstrek three times fast is not for the faint of heart ;-) . Regards, . Jerry Loiselle Brockton, MA

"Best Car Buying Experience"

03-07-2013

Buying a car used to be an experience I dreaded, but not anymore. When I went to Planet Subaru it was an experience to enjoy. The Planet Subaru folks are so very knowledgeable, friendly and most helpful. They found the perfect car for me, gave me a good price on my trade-in and a great price on a 2011 Outback. When they advertise an undealership they really mean what they say. I will never buy a car anywhere else. I have friends in Massachusetts and it is worth it to me to make the drive to buy a car from Planet Subaru. Travis was very helpful in arranging an out of state purchase.

"Great Dealership"

03-07-2013

I recently purchased a new car at Planet Subaru in Hanover, Ma and I would like to a great staff on making my visit to Planet Subaru the best experience I’ve had in purchasing a new car. I never felt any pressure. Larry Terrio was very knowledgeable and great to work with. Stephen in credit made the process so painless and Nick and John delivering the car, a perfect end to a great transaction. I would highly recommended Planet Subaru!!!!!

"Wonderful People"

03-07-2013

My wife and I have had many cars, from all the high-end German and Japanese makers, but wee never experienced the sort of customer-centered treatment that we receive at Planet. Each and every time any of my family, (and we now own 3 Subaru and previously had a fourth), have been to Planet weve received thoughtful attention from people who actually listened to what we has to say and acted on that, not on any preconceived notions of their own. The sales associates, the staff at parts, the staff who meet us at the service desk and the service personnel all have the same interest in what is best for the customer. This is a distinctly unusual place. It is actually an Un-dealership, with a lead-by-example leader and thoughtful, customer-oriented staff throughout

"Very Friendly And Efficient"

03-07-2013

I recently bought my second Subaru Outback from Planet Subaru. Im an out of state buyer and wanted to have my tag and registration with me when I went to pick up the car. Travis at Planet Subaru was familiar with the requirements in PA, and sent me all the needed paper work. When my local auto tag agency wanted a different VIN verification form, Travis had it faxed to them in less than 10 minutes. When I went up to pick up the car, it couldnt have been easier. I was in and out in about 15 minutes. I love the car, and look forward to doing business with Planet again in about 10 years when my wife makes me buy a new one.