"Lease Experience"
My current lease of a 2013 RX350 was about to end. On Friday, February 17, I went to the Cars.com website and used it to build the Lexus RX350 car, color (interior/exterior), and options I was looking for . I directed the website to send the car details out to 5 different Lexus dealers with the following instructions: "Please send me information if you have an available car, or can get one through a dealer to dealer trade, with the details/options Ive listed. I want to enter into another 4 year lease. Also, please send me the pricing and lease details. Patrick Wei, Internet Sales Manager of Lexus of Thousand Oaks responded immediately with the exact car and terms I was looking for. No negotiation needed, met the following Friday and drove off with my newly leased RX350. Another Lexus dealer sent me a breakdown of a similar RX350, with certain options missing, and no lease terms provided. Three other Lexus dealerships sent emails and called daily to see if I was interested in a new or used car, but provided no details. My experience with Patrick was exceptional, and would recommend him to anyone who is interested in a Lexus. My goal was to determine what I really wanted in a car, find out which dealer had such a car, and essentially buy it through the internet manager. Patrick made that happen because he listened and responded exactly to what I wanted. Thanks to Patrick and Lexus of Thousand Oaks.
"Still Waiting For Price Quote"
Still waiting for a price quote on a vehicle that I requested.
"Purchase Of New Car"
We have been buying and leasing cars from Lexus of T.O. now for more than 20 years. My Dad bought his first Lexus there and we have continued all through the years. Alex, our salesman is always honest, even when weve been ready to jump into a sale that he feels wouldnt be the best for us. with patience and his guidance, we always leave there happy ad loving our new cars.
"Great Experience"
06-25-2015
Went in yesterday and couldnt be happier with the results. I, being the poorly prepared, absent-minded person that I am forgot to contact the owner and tell him we were running a bit late . He was so helpful in setting us with Lora, despite the late arrival time of 1830 (they close at 1900). He had been in contact w/ the previous day because I had shown online interest. I ended up falling in love with a car, that was appropriately priced and decided to purchase it. The sales people (namely Lora) and finance employees (namely Holli) were so awesome and stayed after hours to help me through the process. Lora went above and beyond for us yesterday and I get the feeling that was not an unusual occurrence. Thank you Lora !
"Excellent Service Department"
Ive read the previous review regarding the 19 year old Lexus and had to speak up. If I had a 19 year old car and it never had a radiator flush its going to be rusty and or full of crud. To take it to a dealer and have it flushed, on a 19 year old radiator is asking for trouble, for any vehicle. My personal expeience with the Service Department is completely the opposite. They have fixed things, that I knew my wife did accidently and told them. They not only fixed all of the items, but replaced a wheel and tire at NO Charge....We have since purchased 2 new Lexus vehicles. All because of the Great Service Department.
"Subpar Service Department At Lexus Of T.o."
They may have a great sales team but their service department is another story... I recently received a radiator flush and refill from this dealer but as I got home, I noticed that the coolant sprayed all over my engine as I went to check the engine oil. When I took it back the them, they claimed that because it was a 19 year old Lexus, that they assumed it was a 19 year old radiator too. After some arguing, I made the point that when I came in to the dealer, I did not have this problem but when I left the dealer, I did and for them to look at it from a consumers standpoint. He agreed to check the whole coolant system and by almost mid afternoon, they called to tell me that the radiator was leaking and the overflow tank was leaking. I asked if they were going to do anything and Mike Hummel, the Assistant Service Manager, simply said that I wasnt their fault and tried to accuse my car of having that preexisting condition. I know Lexus strives on "The Pursuit of Perfection," but after I got my car back for the coolant exchange, there were no notes of a leaking radiator at the seam or the overflow tank. It is the dealers duty to notify me, the owner, of any preexisting condition of my vehicle before starting work and note it on the work order, especially in an OPEN AND OBVIOUS area of the engine, for liability reasons. Not to my surprise, there were no notes of a leaking radiator or leaking overflow tank when I checked the work order on the receipt they gave me and they gave me the car only to find out of this problem when I got home. After a call to the Lexus Customer Satisfaction hotline about my complaint, Alan Vollbrecht, the Service Manager, called me on my cell accusing my car of having a head gasket leak causing carbon to enter my coolant system and proposed that they do a engine block leak test for free. I asked when is a good time to bring in my car and he said anytime tomorrow. So, at 9 am, I promptly arrived at the service department with my car which was smoking by the time I arrived at the dealer. After a two and a half hour wait, Alan came back with the test results and wouldnt you know it? My car came came back passing the test with no leaks in the head gasket and no carbon in the coolant. I find it hard to believe that right after they worked on my car that the radiator started leaking just by coincidence. With this new information, Alan, said that they "could help me" and give me a %15 percent discount of a $1385 dollar estimate they gave me to repair this problem. I refused and filed a complaint to Lexus Customer Satisfaction and I am awaiting a call back from them. If it wasnt for Dale Allen, Chris Doria, Steve Leisenring, or Marty Yoakum, I would have had a much more unfavorable experience with Lexus of Thousand Oaks.
