"Dishonest Dealership!"
Totally dishonest dealership. They should not be allowed to be open. Bait and switch is an illegal activity. They need to be held accountable. Close the place!
"Great Service"
Tee Amaral was a wonderful service advisor! She was great at explaining what was wrong with my vehicle and giving the price breakdown. I was impressed with how friendly everyone was and Jim was a great help as well! Ill definitely be going back again.
"Best Staff&dealership Ive Ever Been To!!"
This was my 1st time here to buy a car. Ive been here for service before&they were great. My brother in law uses this dealership so he is familiar with alot of the employees so he introduced me. I met so many great people and immediately felt at ease. ive always dreaded being a female walking in to buy a car but that was different here. I was so comfortable and got to know so many of them. From the sales guys, to the finance manager, to the owner and even the service dept. I am so happy with the quality of people here and the service i received. I couldnt recommend a better dealership to make you feel right at home and get the best deal possible. You will definitely leave with a smile on your face. I am so happy with my purchase and this team at Elmwood Dodge helped me so much with every aspect. Thank You
"Great Experience!"
Ive never walked into a car dealership without feeling like people were going to try to take advantage of me - until now! The folks at Elmwood were great. All staff members worked together & went above & beyond to (1) offer me what I requested for my trade-in ($$) and (2) provide me with the vehicle I wanted to lease. No hassles, no arguing. Just a great deal and a very pleasant experience overall. I would highly recommend the Elmwood dealership to anyone looking for a vehicle.
"Incredible Car Buying Experience!"
I first visited Elmwood when the dealership I bought my 2016 Durango from wouldnt handle a warranty issue which required the roof of my Durango to be repainted. The dealership welcomed me with open arms and handled the issue. They provided updates along the way and I was impressed with the warranty repair. That is why when my 2016 Durango was totaled in an accident I reached out to Dennis the GM who put me in touch with Richard Miranda. Richard was without doubt the best salesman I have ever worked with to purchase a vehicle. They were very aggressive in their price and were willing to locate a 2017 Durango almost 2 hours away and brought it in within 24 hours. I cant speak more highly about this dealership, with 2 little kids in tow, the used car sales manager brought my kids hot wheel cars to keep them entertained. The finance manager Noel was also incredibly efficient he got me in and out in 10 minutes, he didnt waste my time as he knew my kids just wanted to get out of there. It is rare in my opinion to find a dealership that clearly operates with customer service as a priority. I look forward to my next purchase experience at Elmwood.
"This Place Rocks!!!"
First and for most i would like to thank everybody, Jay, Ben, Mark, Vinny and especially my salesman Mr. King Richard Miranda. This is the BEST CDJR dealer not only in Rhode island but in the country. Service is second to none also. Love my Ram Bighorn Crew Cab. These guys went above and beyond for everything i needed. Thanks again guys to make my buying experience enjoyable.
"Great Friendly Service"
07-17-2016
Great service from the moment I first talked with Eniezer Rios. Managers and finance did a great job at getting me into the vehicle I wanted. Would recommend to anyone looking to buy a new vehicle!!
"Great Service!"
I give Eniezer Rios the highest grading possible. He was a pleasure to work with and went above and beyond the call of duty to get me into a Jeep as effortlessly as humanly possible. He was knowledgeable, he was everything you wanted in a salesman. The entire process was easy and enjoyable. I highly recommend Eniezer if you are in the market for a new or used car.
"Customer Service And Price"
My experience working with Eniezer Rios at Elmwood Chrysler Dodge Jeep Ram was excellent! This is my first Dodge truck and Im greatly enjoying the vehicle. Great options, solid price point, and it was definitely a good overall deal.
"Went In For A Used Truck, Left With A Brand New 1"
I came in to look at 3 different used Dodge Rams. I worked with Eniezer and we had a price set in mind and were unable to get to that goal. While walking out we were stopped by James Bray, who along with Eniezer, worked us into a lease for a 2016 Ram with a lower payment per month than what we had set in mind. Both gentlemen were fantastic to work with, they go out of their way to make you feel like you are important. How often do you leave a dealer with a newer vehicle for a lower price? I would HIGHLY recommend you go and see these 2 if you are in the market for a vehicle. Will be going back when I need a new vehicle.
"Best Car Buying Experience Ever!"
I had been researching the Jeep Wrangler for a couple of weeks. I had been calling various dealerships for information and physically visited a few. I wasnt wowed by any of them-they didnt ask me questions or give the impression that they wanted to help me. I then called Elmwood Chrysler Dodge and Marcio answered the phone. Chipper, polite as can be, and excited to be talking to me. I asked him a few questions and he shared a lot of new information. He told me things about the Jeep no one bothered to tell me. We had a really good conversation. I have to say, he made a very good first impression over the phone. Later that week, I came in to test drive the Wrangler and he was even more impressive in person. He sincerely wanted to help me and he did. I purchased the car later that night. He then introduced us to Noel the Finance Manager. He too had a great personality and went out of his way to obtain an even better financing rate than the one that originally was offered. He did not have to do that- he didnt know us- and he went to bat for us. We really appreciate that. I would definitely recommend this dealership and be sure to ask for Marcio in sales! THANK YOU Andrea & Scott
"Same Great People, Same Great Service."
I purchased my first vehicle from Elmwood Dodge in 1998. This past week i took delivery of my 7th vehicle since then and although vehicles have changed throughout the years, the people and service that Elmwood provide has not and thats the reason i keep going back. Truly a great bunch of people!
"Great Experience!!!!"
Great service at Elmwood Dodge . Salesman Eniezer Rios was Excellent . My husband and I are very happy for our purchase.
"Excellent Dealership!!!!!!"
From the time we walked on the lot and meet Eniezer Rios we knew this was the dealership we were going to get a car from. Eniezer listen to our wants and needs and got us in the Suv we wanted. 4 days later we drove away. We cant thank Eniezer. Mark and Vinny enough for working so hard for us. We would recommend our family and friends to them everytime. If you are looking for a car or truck go to Elmwood they are the best!!!
"Exellent Place To Buy A Car"
We had really good experience recently at Elmwood Dodge, this was our third vehicle we have purchased from them, Eniezer Rios was who helped us get in the truck we wanted, very professional and honest. We thank you Eniezer and the rest of the crew at Elmwood Dodge.
"Extremely Satisfied"
We needed a vehicle that could fit three kids and carseats, so went here looking for a mini-van. We were met by the salesperson Eniezer Rios who took the time to figure out exactly what we needed (and didnt need) We ended up purchasing a car in under 2 hours total and walked out happy about the whole transaction. I would not hesitate to recommend Elmwood to anyone. Every interaction with the salesperson, sales manager and finance manager was positive. When my next car needs replacing, I will be sure to visit Elmwood before anywhere else.
"Great Experience"
Easy. Simple. No Hassle. We had a great experience buying our Jeep at Elmwood. Usually dread the car buying experience, but this process was seamless.Eniezer Rios was awesome!
"Great Dealership To Work With"
I have been a customer of Elmwoods for several years. When it was time to find a new vehicle, I looked there first. I had received a call from Eniezer Rios asking if I was in the market, so when I went down to look at a few I saw online, I asked for him. He was very knowledgeable about both of the cars my wife and I were interested in. After a couple of test drives, we settled on a car and began the process. He was very helpful getting the deal done, and when I returned to take delivery, he was even more helpful as I wanted to have a few things taken care of. He was very friendly and courteous, and great to deal with. Overall, I am not an easy customer to deal with, Eniezer was very professional, and I am very happy with the car and the deal I got. The finance guy, Vinny, is also awesome to work with and will take good care of you, and Im very pleased to have him wrap up all the paperwork. Highly recommend Elmwood for all your Chrysler Group needs.
"Great Service, Best Salesman Ever"
Eniezer was the best salesperson i have come across in any Industry. He was upfront about Price affordability, he understood my situation and didnt sell me a car I couldnt afford. He explained the processes. He worked with me every step of the way. He made sure I got something reliable and affordable. Great guy best place
"Purchased Two Vehicles At Elmwood"
My husband and I were in the market for new vehicles. We went to about five different dealerships before going to Elmwood. After due diligence, we narrowed our search down to Elmwood and one other dealership. Ultimately, my husband decided to lease a four door Wrangler and I ended up buying a pre-owned 2012 Dodge Journey. We choose Elmwood for multiple reasons, competitive prices, vehicle selection and the professionalism of the entire staff. Our sales professional, Eniezer Rios, was top notch! He definitely earned our business by following up with us, being available at any reasonable time for questions and facilitating the resolve of any challenges we faced during the buying process. The exact model my husband was looking for was not onsite but the dealership was able to locate and secure the vehicle within a reasonable amount of time. The pre-owned car I purchased showed a malfunction light of the ESC System the night I drove it home. I was concerned but from my dealing with Elmwood and Eniezer I was confident that they would remedy the problem at no expense to me. It took a little while for the service team to determine the issue. During that time, the service team was a pleasure to deal with (thank you T) and Eniezer kept me informed. I was provided a rental and the problem was fixed with no out of pocket cost to me. I was impressed with how the dealership handled my issue. It is easy to have a good experience and be happy with a buying experience when everything goes right but to have a good experience despite the “bumps in the road†is rare. At this point, I my pre-owned is running well, without issue and I believe it will continue to do so. Should anything change, I will update my review. Given the reasons stated above I highly recommend Eniezer Rios at Elmwood Chrysler, Jeep, Dodge in East Providence he will earn your trust and your business.
"Awesome Experience Leasing A New Jeep"
Great Experience. Highly Recommend this dealership. Salesmen were very helpful without being overly pushy and worked with me to get me in the price range I needed to be in.
"Speedy Sales Process"
I needed to make my purchase within two days, prior to the end of the year, not much time to go back and forth on price. Thankfully I knew what I wanted and explained my needs to my sales person Eniezer Rios. He was focused and on the case, I told him my price range. He went to his manager and with 20 minutes we had a deal. I appreciated his listening skills and his ability to expedite the process! I would totally recommend the dealership and Eniezer Rios!
"Excellent!"
Very pleasant and courteous staff. A pleasure to do business with. Highly recommend!
"Grandcherokee"
Great buying experience. Salesman Eniezer Rios was very knowledgeable as were all the associates we dealt with.
"Service Department Issues"
I purchased my 2011 Dodge Durango brand new from Elmwood. During the past 4 or so years, Ive brought my vehicle in for several recalls and an issue with starting. When I brought my vehicle in to try and determine why it wouldnt start, they had to get under the intake of the engine and check fuel pressure and lines for any issues. They claim the fixed the issue and I went on my way. A short time later, my wife pulled out of our driveway only to discover fuel had spewed all over the ground and left a foot wide trail down our street. When I brought my vehicle to a mechanic I trusted, he found a fuel line that connects with a particular quick disconnect type connector under the intake was connected with only a small zip tie and had disconnected with the pressure causing gasoline to pour all over the engine. Naturally, I couldnt believe my eyes so I took several pictures and saved the fuel line with the zip tie still on it. They also found several bolts and a bracket that were not even connected. The Elmwood service department are the only people who have been under the hood of my vehicle up to this point. I brought my concerns to the service manager. That was three weeks ago. I still have not been contacted. I will be back there very soon.
"Positive Experience"
Working with Eniezer Rios was avery positive, no pressure buying experience. His personable approach, and honest demeanor was refreshing. I would recommend any of my friends to work with Eniezer
"Eniezer Rios"
Very friendly, very attentive and very good at his job. I finally found the vehicle that i wanted after 2 and 1/2 months of searching. Eniezers guidance and customer service skills won me over immediately. His service on my behalf made me feel very comfortable. I would recommend to all my family and friends if ever any of them or anyone that may be looking for a vehicle to stop by Elmwood Chrsyler Jeep in East Providence where you will be greeted with excellent customer service skills and excellent care .. When im in the market for another Jeep Eneizer will not have to look for me i will find him. If i could rate him higher than excellent i would..
"Our New Jeep"
When Susan and I decided to purchase a newer vehicle we drove out to Elmwood Auto group in East Providence, This is our fifth vehicle from this dealer. Within 2 hours we traded in our Town and country for a newer 2014 jeep. Richard (a townie) and Ryan Wilkins had our new vehicle gased-up, clean, trade in and all paper work completed. We signed on the dotted line and were on our way. Good job Richard and Ryan!!!
"Awesome Experience. Eniezer Was Great!"
We have had multiple wonderful experiences with this dealership. Eniezer was great. Very personable, didnt try to push anything on us. He wanted to make sure that we got the car that we wanted. We went to 2 other Dodge dealerships and this dealership gave us the best price by far. They were very willing to work with us and make sure we got exactly what we wanted. I would highly recommend this dealership! You will not regret it! Ask for Eniezer. He is awesome!
"Great Experience! Eniezer Was Awesome!"
We have had multiple wonderful experiences with this dealership. Eniezer was great. Very personable, didnt try to push anything on us. He wanted to make sure that we got the car that we wanted. We went to 2 other Dodge dealerships and this dealership gave us the best price by far. They were very willing to work with us and make sure we got exactly what we wanted. I would highly recommend this dealership! You will not regret it! Ask for Eniezer. He is awesome!
"Awesome Experience!"
Our car salesman, Ryan Wilkins, was awesome. He was friendly, professional, funny, and knowledgeable. He was not high pressure and really listened what we wanted in a vehicle. He made an effort to hurry to process along due to our tight schedule. I would return to this location and ask for him because he made the process easy and comfortable. He really is a great asset to the team and I hope that he is recognized for his incredible customer service! The other 2 people who helped us - Victor and the Manager (I can not recall his name) were also great!
"It Was A Great Experience"
This was my first time at a dealership to purchase my first car. The first person my mother and I saw on the lot was Eniezer Rios and he was very friendly and helpful when it came to helping me find the car I wanted. The environment all around was friendly and opening, everyone was welcoming and helpful. I definitely can say that it was a great experience and I would recommend it to all
"Elmwood Is A Wonderful Dealership!"
I brought my two children to Elmwood to purchase a used vehicle. Other dealerships were not as welcoming, respectful and professional. Our sales person, Eniezer Rios was excellent because he looked up factual information for us, didnt put us under unnecessary pressure, had a great attitude, and was knowledgeable and kind. He actually made the whole experience enjoyable!
"Great Experience For The Whole Family!"
The Elmwood Dealership is very welcoming and is willing to work its customer. Very knowledgeable and friendly staff.
"Repeat Customer"
Our second time purchasing a Jeep at Elmwood. Our sales person (for both purchases), Noel Tavarez, is very helpful, knowledgeable and enjoyable to work with. We love our new Jeep and will return when the time comes. If you are financing, you will enjoy your visit with Vinnie.
"Professional Service"
The staff at Elmwood Auto Group made buying my new Dodge Charger as easy as possible. The salesman, Eniezer Rios, was knowledgeable, friendly and professional. I would recommend Eniezer and the entire staff at Elmwood to anyone looking to buy a car in a stress-free environment.
"Eniezer Rios"
In our Quest for a new Jeep Wrangler, our search took us to Elmwood Jeep. The treatment we received from Eniezer Rios, Ben Sciarcon and Mark Watters was the best customer service we have ever received. The first thing that set them apart was that Eniezer spoke to my wife first and included her in every aspect of the deal and made her feel at home. We feel they went above and beyond to put us in the best Wrangler possible. Every aspect of the deal just got better and better, from appraising our three trades to selecting the beautiful Altitude Wrangler, and then to the negotiation part which was the easiest we have ever gone through. Thank You All Very Much we Love our Wrangler and hope to buy from you again. Thanks Eniezer, Ben and Mark. If anyone feels the need to shop around, just make sure you end up at Elmwood, you will love the customer service!!!!
"Amazing Customer Service!"
Eniezer is awesome...would recommend anyone to go to him because he will go above and beyond for you. He is so nice and so easy to talk to!!!! Just a great person! So glad I went to Elmwood dodge, after searching so many places and not being happy with how pushy some people were, I found Elmwood dodge and Eniezer helped me through the whole sales process from beginning to end and still followed up to make sure I was completely satisfied!
"Will Be Back"
Since we try other dealers before going to elmwood I can tell you that my husband and I got the attention of Eniezer Rios right away,the others dealerswe had to go inside of the dealer to ask for help in the first one nobody came out in the second one they told us we couldnt afford a car like the one we got,after that we got the help to look for the best deal on financing even after we got approved from a local bank they look and found a better deal with their own banks paying less taht we expected, so dont think about other dealer go check out this one and youll drive away with a great car at a great price
"Great Service"
Since we try other dealers before going to elmwood I can tell you that my wife and I got the attention of a Eniezer Rios right away,the others dealerswe had to go inside of the dealer to ask for help in the first one nobody came out in the second one they told us we couldnt afford a car like the one we got,after that we got the help to look for the best deal on financing even after we got approved from a local bank they look and found a better deal with their own banks paying less taht we expected, so dont think about other dealer go check out this one and youll drive away with a great car at a great price
"New Car Purchase"
4th new car we have purchased here from Elmwood dodge and sale person , Richard Miranda he always gives us the best customer service and gets us the best prices , Vincent in the finance dept go above and beyond to get us the best financing
"Eniezer Rios"
Mr. Rios was a great sales associate he put me in the vechicle i was searching for. When i left the building me and my family was very pleased with his knowledge, and customer service.
"My Review Of Elmwood Chrysler Dodge Jeep Ram."
It was a pleasure doing business with this dealership. Eniezer Rios was an amazing salesman and worked hard. He not only did a good job at helping us find the cars I wanted, but he also did a good job while we were waiting for my car to be ready. Would be happy to recommend Eniezer Rios at Elmwood Chrysler Dodge Jeep Ram.
"Best Car Buying Experience Ever!"
Before I enter any car dealership, I research every aspect of the vehicles I am looking at. I like to know more than the associate that assists me about the vehicles and like to know exactly what I will pay. Last Saturday, I spent most of my day driving between terrible experiences at Jeep dealerships across RI...then I walked into Elmwood Jeep in East Providence and met Eniezer Rios. Always skeptical of a car sales guy, Eniezer quickly won me over. He was friendly, genuine and honest. There was no back and forth nonsense. He asked me what i wanted, and despite me giving him a pretty good challenge on my trade in and what i wanted to pay, he made it work! Of the ~20 vehicles (and 5 Jeeps) I have purchased in my life, this was by far the best experience! Clear communication throughout the whole process, very transparent business practices. I very very very highly recommend Eniezer Rios and the Elmwood Jeep crew! I WILL send my friends there! Shout outs to the rest of the team too - the Sales Manager was friendly and no nonsense and Business Manager, Victor Amaral, make the finance end super easy and pain free. I am now the proud owner of a gorgeous Jeep Wrangler Willys Wheeler! Thanks! Guy Shaffer
"Elmwood Delivers "the Total Package!""
Let me start with Jay LArchevesque (Head Coach of Elmwood). He told me this would be a different experience than other dealerships and he was on point and then some. The professionalism from the first second I walked in to the day I drove off the lot with the car I love was excellent. Jay had set things up for me to meet with Dennis (General Manager). Dennis Freeman immediately linked me up with Eniezer Rios (Salesman) and we were off to find the vehicle that spoke to me. Eniezer asked questions, listened to what I was looking for, matched things up with the choices from inventory on the computer and then we went out on the lot and checked out some options. The second car we looked at was the one I ended up leasing. I looked at one other model, but I knew deep down we had found the one vehicle I was meant to find. We went back inside, talked over some price points and Eniezer talked things over with Dennis. He came back with a great offer and the rest is history. Then I met Victor Amaral (Finance Manager) and he took me through the process of payment and the lease loan. Smooth process, and another awesome employee providing outstanding customer service. Then came time for some more coaching on the vehicle and how it works. While waiting on the insurance binder to be faxed over, Marlene and her co-workers continued the "family style" hosting by making me feel comfortable and being attentive. I then met Noel Tavarez (Salesman) who gave me the whole 411 on my new Cherokee and I was impressed, psyched, and more than prepared to drive home in my new ride. There is no better experience than what I went through at Elmwood, thank you for delivering, "I was completely satisfied!"
"Unbelievable Selection, Sales, And Service."
Now I was never much of a salesman loving guy, BUT!!! Richard Miranda changed that in a hurry! I met Richard a few years back when I was dreaming about getting my wife a Grand Cherokee. After coming to my senses (finances) I left without a Grand Cherokee. I made several other attempts which didnt work as well. The point is, Richard, even though he probably knew what the outcome would be, treated me with the utmost respect, patience, decency, and friendship. Not so much did I feel for personal gain, but to guide me through a difficult process. Well, after quite some time, I ended up rewarding my new friend with a purchase of a 2012 Chrysler 200. The experience was so wonderful that I just traded that beautiful car in for a 2014 Jeep Cherokee and plans are to meet again with Richard in about 2 years time for that ultimate goal which he will not only help me through, but coach me through as well. I thank not only Richard Miranda, but Vinny in finance, and Mark Waters in the showroom as well. Awesome job gentlemen. Thanks, I wont go anywhere else. I also wouldnt trust anyone other than Steve M. in service with my Sprinter repairs!!!
"Great Experience"
I had a great experience at Elmwood jeep today. I worked with Eniezer Rios. He was very friendly, helpful, and knowledgable. He was very patient with my wife and I throughout the process. Victor Amaral was also helpful finding the right loan to suit our budget. The rest of the staff was very friendly as well.
"Wonderful Sales Team!"
My fiancé surprised me with a brand new Jeep as an early wedding gift. Richard Miranda and the rest of the sales staff orchestrated this surprise perfectly!!! It couldnt have gone any better! They pretended the vehicle was sold to someone else when it was actually sold to me!! This was truly the best gift I have ever gotten and all of Elmwood was in on it. Thank you Elmwood CDJR!!!!
"Great Experiance"
Ive bought probably 20 vehicles from Dennis and Noel at Elmwood dodge , then will bend over backwards to get you into the car of your dreams . I highly recommend you go see them for you next car
"Elmwoods Great Staff Makes It Easy"
I went to look at used cars and met a very helpful salesman named Eniezer Rios, who helped me select a vehicle that was exactly right for my needs and within my budget. He was knowledgeable and friendly, as was everyone I dealt with there.
