"Objectionable Customer Service"
Buying a car shouldnt have to be this much of a headache. Customer service went out the window the second I tried to cancel an extended warranty. Of course, why would they want to talk to me when Im trying to get my money back? Nonetheless, Im still a paying customer and should be treated like one. Avoiding me and wasting my time purposely is downright low. Avoid this place at all costs.
"Buyer Beware"
BUYER BEWARE I have purchased a pre-owned car from NORM REEVES Honda in Huntington Beach CA and not even 3 month later the car needs a catalytic converter (which is about $1000). Despite purchasing the most expensive warranty on pre-owned car, it doesnt cover any of the parts of catalytic converter or sensors. Save yourself time and money and inspect the car with a reputable mechanic, EVEN if they tell you that car inspection is perfect from the dealer. DO NOT BELIEVE THIS DEALER I more than positive that they do not do an accurate smog test for they cars. LESSON learned for me. I hope other byers are aware. They need to be investigated on the smog test inspection. Just waiting for a service I have seen and heard other customers who had the same problem with catalytic converter. I ll file a complaint with DMV, better Business Bureau and Attorney General to open investigation. Other customer with catalytic converter problems can join. (Maybe they just "pay under the table" for smog testing on their cars and then make money from buyers who need to replace the parts that are not covered by the warranty). Stay away from this dealership , and inspect the car with mechanic.
"For Mr,quoc To"
Quoc To was helpful, and my sister have a great deal on lease 2017 honda civid at norm reeves honda superstore in huntington beach, and she very happyed with her new car thank you Quoc and the dealer helpful so much.
"Quoc To Was Helpful"
Quoc was an excellent representative for Norm Reeves. Great customer service! I recommend you come see him.
"Blaine Milner"
Our salesman Blaine was very helpful and friendly. He made the process of buying a car a breeze, and I would recommend him if you are thinking about purchasing a car.
"For Mr.terrence"
Finally got the chance to give Terrence a review. Terrence was awesome really friendly with my whole family and the kids. He was able to break down everything for us and without even pressuring us to buy a car. He showed us the different type trim level that the Honda Pilot has that are available to us and even gave us a really good deal trough the COSTCO program. He was able to get us a really good deal that matches our budget and find us the right car for me and my family. Thank you again Terrence for the amazing customer Service and the hospitality.
"Just A "almost New" Used Car!"
We just bought a certified 2016 Pilot from Cang Ky. Easy process, friendly fast service. We like it very much. Surely, the next Honda will be bought from here again. Thank you, Cang !
"Easy Deal, Good People !!!"
After checking few dealerships Toyota, Honda... we decide on Honda. we meet cool , friendly salesperson Cang Ky. He explained us the differences between few car model CR-V, Civic, and Accord. Finally, we give him a chance to make a deal. Real numbers, easy process, very smooth transaction. Thank you, Cang !!!
"Blain And Jamel Are Awedome!"
They made my auto purchase very easy. They were very honest and enjoyable to work with. I recommend them both for your next purchase at Norm Reeves Honda Huntington Beach, CA.
"Great Services"
Michael Hua was the best he made the entire sales process very easy and smooth. We live in Buena Park but drove all the way down to Huntington Beach because off the great customer service.Thank-You Norm Reeves Honda.
"Great Services"
Michael Hua was the best he made the entire sales process very easy and smooth. We live in Buena Park but drove all the way down to Huntington Beach because off the great customer service.Thank-You Norm Reeves Honda.
"Norm Reeves Huntington Beach Is The Best ."
01-03-2017
Thank you to Terrence for helping us get into a Brand New Honda Accord We originally was looking on purchasing a used Honda Accord and we just couldnt pass the amazing you where able to get us on a new car. Terrence will work for you and get you the payment and the discount you are looking for. He breaks down the price, payment and everything before buying. We even where a little sacred buying a car since we live all the was in Stockton but me and my husband made a good choice. Thank you again Terrence !!
"2017 Honda"
01-03-2017
mike lott is very helpful and straight forward... I bough this white Honda pilot touring, white on black, it look great and price is great too
"Super Friendly"
01-03-2017
My sales consultant was Michael Hua. He made the process incredibly efficient, and provided incredible customer service. He answered all our questions and was attentive to our needs when looking for a car. I would highly recommend him! Super kind and friendly!
"Fantastic"
01-03-2017
Frank Tran gave us all the info we needed and was very patient. This is the second car we purchased from Frank. He has such a great attitude and knows the car business and his product really well. He does a great service for Honda.
"Frank Is The Man!"
01-03-2017
I came to Norm Reeves Honda in Huntington Beach looking for an end of the year deal on a used accord. I ran into Frank Tran. The most professional, courteous, and knowledgeable salesman on the planet. They put his picture in the trophy case! Go to Norm Reeves Huntington Beach and Frank will give you the best deal. I know because thats what he gave me!
"Quoc To Was Heplful"
I received exceptional service and a professional attitude with my Honda purchasing experience. I would most definetly recommend my freidns and co-workers to see him.
"Honda Happy!"
01-03-2017
Frank was great and efficient, and really expedited the process by clearly understanding me and what I wanted. The deal I got was so fair as offered I didnt even negotiate, which is rare for me. Highly recommend Norm Reeves Honda Huntington Beach.
"Thank You Kuya Terrence"
01-03-2017
Thank you Terrence for my new car. This is the 4th car we have bought from Terrence and every single time it gets better and better. Terrence is our #1 cal salesman and me our family drives all the way from LA county just to buy from Terrence. He is very honest and loves to make good deals for everyone and not just for our family. We have always brought Terrence a few customers and everyone was always happy and love the way he handles himself. again Thank you KUYA Terrence for my new car. I freaking LOVE IT !!!
"Terrence & Jonathan Are The Best !!"
01-03-2017
we ended up buying 2 cars today with the help of Jonathan and one of the lead sales Terrence who clarified all the numbers that I was not to sure about. We got hooked up not with one good car price but the second one even better. Again Thank you to John and Terrence for breaking everything to us before signing any documents . We felt really comfortable working with this particular dealership because this is not the first time we have been here. The second time around was even better all because of Jonathan and Terrence. So again Thank you too the both of you for making this 2 car deal possible.
"I Love My New 2017 Honda Civic"
01-03-2017
Thank you Terrence and Jonathan for the amazing customer service. Jonathan and Terrence where very patient on helping our family on a New Civic and with the help of the sales manager Sam everything was possible. Again than you to the staff at Norm Reeves Honda in Huntington Beach for being honest and strait forward with us. So if you need to get into a new car come ask for Jonathan or Terrence.. If you need to speak to a manager please ask for Mr. Sam Jaber !!
"Quoc To Was Heplful"
01-03-2017
Quoc was heplful and explant to me every thing about the car and the rate so im munderstand that how it worked out , Im very happy and thank you Quoc so much at norm reeves honda superstore.
"Best Sales Experience With Mike Lott!"
01-03-2017
Mike Lott was an exceptional sales person and navigated us through the sales process all while making us laugh. He made it a very enjoyable experience. This is our 2nd HR-V we have purchased through him and we would highly recommend him and Honda! Thank you Mike youre the Best!
"Thanks To Jonathan & Terrence"
Thank you Jonathan & Terrence for helping get into my new 2017 Honda Civic lease. They where able to get me into a really great deal on my New Honda Civic. They where able to break everything down for me since this was my first time leasing a car. At the beginning it was a scary process since I didnt understand much about leasing but at the end of the whole car buying process with Jonathan and Terrence was fast and easy.
"Wonderful Experience, Thank You!"
Thank you for the wonderful experience, Michael Hua and everyone at Norm Reeves HB, including Eric and Paul. Your professionalism and kindness in every detail was truly appreciated . My husband and my parents and I love coming here because the service and care is excellent. Thank you again!
"Quoc To Was Heplful"
I and my girl friend just a good deal from Quoc To, and we very happy with a new honda accord 2017,we will recommend highly to my family and friend , tank you Quoc To so much.
"Highlander"
Great experience. No pressure. Very responsive and listened to what I was looking for. Micheal Hua was very friendly and talked me through the whole experience. Feel great about by purchase here.
"New Car Purchase"
I had head great things about Honda and decided to go to my local Honda dealer in Huntington Beach. Me and my son were greeted by salesman Jamel Stewart. I had discussed with him all the great things I have heard about Honda vehicles , after asking what i was look for he showed me a Honda CRV. I was very impressed with it features and how it would fit my needs. I decided this would be my first new car purchase. I highly recommend Honda and salesman Jamel Stewart.
"Awesome Deal Ever !!!"
Since we always come here for service, we are very happy customers. But somehow our 2001 Honda Accord getting to the point we have to replaced. Thanks to Cang Ky we have a lowest selling price on the new Accord Sport. The paperwork process was quick and painless.
"Real Deal, Real People!!!"
Before going to Norm Reeves Honda in Huntington Beach, we did our research. The we called Cang Ky at Honda and he was so super helpful. He found the car we wanted before we even came which saved us a ton of time. On the test drive, he answered all of our questions and was very friendly to our family. We drove away in our new(!) Honda and are very happy. Thank you Cang Ky!
"My Pre-owned Civic !!"
Hey Terrence Thank you for helping my father out and showing him the car that I just bought. He said that you where very helpful and he even told you that he wasnt buying and was looking for his son and you still took him for a demo and treated him with professionalism and never forced him to buy like other dealerships. Terrence is very honest and that is the reason why we came back and felt comfortable to make a purchase at the Norm Reeves Honda in Huntington Beach location. Thank you Terrence for our Pre Owned Civic. I will make sure I come back when I am ready to purchase another car.
"Thank You To Mr. Terrence"
12-28-2016
Thank you to Terrence for helping me and my family out on our Used Odyssey. We where out here in California for our family vacation and looking on purchasing a vehicle while we are here for the holidays. We where able to find the perfect car and the perfect price all because of Terrence. Thank you again for helping us out and even finding the Navigation/radio code for the vehicle which saved us time coming all the way from Idaho. If you are looking for a Used car please see Terrence he is the man to go too.
"Satisfied With Purchase."
12-28-2016
Came to Norm Reeves looking to upgrade from my Honda Accord to a vehicle that would provide me with more space. Worked with Jamel Stewart who showed me what vehicle would meet my needs. I decide on leasing a Honda CRV. Satisfied with my purchase.
"Helpful Sales Consultant"
12-28-2016
After checking few dealerships, I find this Honda Accord...come to see it. Cang is so cool, professional from start to finish. He worked with me on pricing, interest for the loan. Thanks, CAng !!!
"Quoc Was Helpful"
12-28-2016
We were successful in acquiring a car within our price range.
"Quoc To Was Helpful"
12-28-2016
Quoc was helpful and he is explant every thing about the car and about the rate of the ApR so we understand everything and im very happy,Iwill recommemt to my family and friend go to him.
"Quoc To Was Helpful"
12-28-2016
quoc was very helpful. answered all questions and was very imformative on what was being asked.
"Thank You Too Camille & Terrence"
Thanks to Camille and Terrence for the help on getting my son in the New 2017 Honda Ridgeline. Terrence was very helpful and new lots about the vehicle and gave us lots of details on the car so it was easy for us to make a decision on our purchasing process. Camille was also able to get us a good deal on the Truck basically with Terrence and Camille expertise we where able to get a good deal for the truck that My son is going to need for the new job he has. Norm Reeves Honda in HB made our car buying experience fast and easy.
"Super Fit"
Just got a new Fit! So excited :) My sales rep. was Michael Hua, and he was really patient. I never felt rushed while I test drove different models/years. Michael also answered all my questions; he was very knowledgeable. Thanks Michael!
"Quoc Was Helpful"
Great seller. help negotiate the best price. Quick service and very helpful. I recommend Quoc for my friends and will contact him to buy my next car.
"5 Stars"
Michael Hua was an outstanding sales person. He was personable but not too high pressure. He answered all my questions clearly . He helped me to make the decision to purchase the car. It was an easy and pleasant transaction.
"Great Experience At Norm Reeves Honda"
Had a great experience with Mike Lott and Ace Kaker helping me. Purchased a new Civic Sedan LX for my daughter and couldnt be happier. Thanks guys!
"Quoc To Was Helpful"
12-23-2016
Quoc To was very helpful and answered all our questions. He informed us on all our different options. At the end of the day we got the car we wanted and we got a good deal. I would recommend Quoc to any future Honda customers.
"Just Got A Honda Cr-z"
12-22-2016
Thank you to Terrence & Sam for making our deal happened on the 2016 Honda CR-Z.. We where really scared on making a purchase and didnt felt like we where getting lied too because from our past experience at the other dealership down the street at Honda World where our family and friends got lied too. Not like at this place and we where even a little sacred because we are not use to having the sales guy name Terrence show us all the numbers up front end even asked me what I wanted. It was a really transparent process and no tricks. Everyone is honest and pretty strait forward from the sales guy all the way too the finance department. Thank you again Terrence & Sam for making my family car buying experience a really happy and honest process.
"Highest Trade In Value"
12-22-2016
This dealership give me the highest trade in value for my car. This is my second Honda purchased with in this years. Was very happy with the deal over all you also get a beach pass for one years. Thank-you Michael Hua for a smothe transaction.
"Helpful Honda Guy !!!"
12-22-2016
We stop by at this Norm Reeves Honda just to check out few options. Cang greet us with a true smile, professionally showing us few models. After half of hours, we decide on HR-V. Cang is working real hard for us to get the deal we wanted. After 2 hours of negotiation, thanks to Cang we drive home happily the new Honda vehicle !!!
"Best Deal Ever !!!"
12-22-2016
My wife and I checked out few deals on the internet for more than two weeks and finally find a listing of Honda Accord Sport with incredible low price. With help from Cang, we drove home a all most new car with only 4800 miles!!! Thanks to Cang and finance manage Ted my wife now has her dream car!
"Making It Happend!!!"
12-22-2016
After working with 2 another Honda dealerships in the area, nobody seems to help me. What they really want is play a game. Luckily I made a phone call at Norm Reeves Honda HB and talked to Cang Ky. He explained to me what I need to do with my over mileage Honda Accord...Thanks to Cang, every things went well and I drove home the new Honda Accord!!!
"Super Star"
12-22-2016
This is our second car from Norn Reeves, I must say this is the best expierence ever. Salesman Michael Hua was a true professional and made the whole process so pleasant. We will be back!!!!!
"Terrence Was Awesome"
12-22-2016
Thank you Terrence for my families new Honda Pilot TOURING. Never thought I would be getting myself into a Honda but I love this PILOT. It is everything my family needs in a vehicle. You guys where very patient and not hard selling Terrence even directed me towards his manager too make sure I was taken care of VIP status. Again Thank you Terrence for all your help !!
