"Car Not Registered 5 Months After Purchase"
I bought out a lease on my Kia Sportage at Kia of DTLA back in March and its now August and my vehicle has not been registered with the DMV. Ive tried speaking to multiple people from Kia and unfortunately NO ONE has been willing to help me. Ive been paying my car on time and have been unable to drive it since it has expired tags (expired in July). Can someone please contact me regarding this issue?
"The Greatest Service"
I Had my car towed in and my regular service man was not there. However I was given a rental & told that when he comes in he would call me about the problem and that is exactly what he did. No other car dealer would do that
"Solid Job "
Good work on the car , recall issues taken care of! Oil change was completed very well! Cst Srv good from the helpers
"Perfect Place For Purchasing A Vehicle!!!"
They walked me through everything and worked with what I had. They never pressured me into anything I did not want and made sure I understood everything. The nicest people with the BEST customer service.
"Excellent Service "
Was not sure of coming but am glad i did,the sales rep Alina was very helpful and welcoming just made the overall experience great
" Great Staff"
The staff was friendly and was communicative. I liked receiving status updates via email and text. I also liked being able to pay online.
"My Opinion On The Latest Service(5/11/17)"
05-16-2017
always professional support and the best advice from a better point of view. nothing else to say adding at least 2o words.
"Amazing Service, Very Friendly"
05-04-2017
Everything was amazing. From the moment I arrived to the moment I got my car back. Would defiantly come back for more service on my cars.
"Great Service,helpful Staff"
05-01-2017
How they just took care of my car without delay.i got off work late &just drove straight over .My car was finished within 1-2 hours.Now I have more free time this weekend .
"Wonderful Experience"
Wonderful experiences at UCN. Fast, honest and friendly. Everything a car buying experience should be. Thanks Fati, Jacob and Laso.
"Great Service"
Julio Rosales we great at providing information based on the maintenance my car needed. i received great customer service! I have recommended Universal Nissan to my friends and will continue to do so!
"Service At Universal Nissan"
It was quick the price was very reasonable. I waited and got my choice of Coffee, Tea, Hot Chocolate, Popcorn & fresh baked cookies. "FREE"
"Great Service"
04-04-2017
Had great service but the only thing that I didnt like was how long they take. Other than that it was a great experience
"Great Service "
Great customer service all the employees were very polite and curtious, very knowledgeable in the products. Will definitely come back and refer friends to come Buy form this dealer.
"Great Job"
03-30-2017
They are doing good job with good Customers service ,the salesman has explained enough about the specifications of the car in a simple and easy way
"Oil Chage And General Check Up."
This time, and only this time, the service was done in one hour; it had always taken 2 to 2 1/2 hours.
"Great Staff"
Very helpful staff, very friendly, they made sure I had the car I needed, big selection of cars, clean facility.
"Much Longer Than It Had To Be."
Flew from the East coast to the West coast to help my son buy his 1st car. This was our 3rd stop. While exhausting, I have to say it was better than everyone else. Im not a fan of hiding information so I say the experience could have been better if all possible options were on the table. Next car will be with an individual and private financing. 4 Hours to get to a better deal for a 1st time buyer is not good. Showing me cars I cant afford is not good unless its quick. We were so tired, when we found the car we liked we didnt even want to drive it. Just hoped it drove as nice. It does so we are happy with the purchase. But the hoops and time we spent negotiating was horrible. Yet still better than the others in the area. Although, if I had to choose a dealership this would be the one.
"Great Places, The ¿ Price I Think Could Be Ship."
Sales person was very kind and she did everything to we had satisfied with our new truck. She is a good saler person.
"I Love My New Rogue!"
03-21-2017
Alexander Garcia and I spoke on the phone and he listened and we started to establish a good rapport, which continued during my sales experience. He was personable, gracious and had a great sense of humor.
"Great Service"
From the moment I walked in I was greeted and helped right away. The sales associate was patient and listened carefully to what I was looking for. Everyone was extremely helpful and constantly asked if I had any questions. I felt welcomed and I am very happy with my purchase.
"Success"
An experienced sales person, very knowledgeable of product, and very nice. Great dealership with excellent customer service! I would purchase there again.
"Awsome"
03-10-2017
What I liked about my experience was that I got there without an appointment and still got service in a timely manner.
"Great Service"
Everything - it was all very professional and the facility was very clean. I would definitely recommend this dealership to others.
"Great Service !!!"
I have been coming to Universal City Nissan for 7 years and every time I am coming you stay on the top and provide me with an excellent service and amaze me with the professionalism and hospitality of your employees. I simply became addicted to you guys and knowledgable service advices of Peter Salas . He always knows the service needs of my vehicle and that is why my Nissan versa 2009 performs so smooth. The only thing which make me said that I can not give you ten stars since you have only five... Great service, great experience !!!
"Servid"
02-21-2017
I liked working with Eddy ( I hope I spelled his name right ). He went above and beyond to make sure everything went in my favor but explain all the options ahead far as repairing my car. And I actually really appreciate that.
"Good Service"
02-15-2017
The staff was nice and worked with me to make the best deal. The facility was nice and clean. Overall, I will give it a thumbs up.
"Sales Team Very Thorough "
Ray was very kind a very thorough. I had no idea the Nissan Pathfinder had so many features. Ray did a great job teaching me just about everything.
"Great Service Clean Facilities "
The people are very friendly and they helped us a lot with the financing of our new car so we got a good deal
"Expectations Exceeded Again"
02-10-2017
I have been a customer of Universal City Nissan for seven years. Each time I have purchased or leased a car from them it has been more than a pleasant experience. The staff is always professional. Each time my expectations have been exceeded. Thank you Universal City Nissan.
"Great Service, Explain In Detail"
Thank God universal city nissan personnel people explain everything and make the purchase of my car enjoyable and I what I like I was able to drive the cars I really like.
"Excellent Service,awesome Staff,"
Very welcoming and accommodating to my needs.excellent staff made me feel like I was with family I will definitely refer family and friends.
"Good Service"
Finance dept was very informative and helpful. Was able to explain how each differnt aspect of the buying process works and how warranty can help us out
"Great Service "
Eddie was very friendly and helpful. I had my car serviced here. They were thoughtful and friendly. Great experience overall.
"Great People,great Service "
01-31-2017
that service guy JULIO ROSALES the best guy on universal city Nissan I tell about him bring all cars there
"Great Service"
01-26-2017
Went to nissan for service in my car had great customer service n they went up n beyond expectations great experience overall
"Great Service"
01-25-2017
Customer service is great . They make you feel so welcome. you feel like you have gone there for so many years.
"Friendly Staff"
01-24-2017
The service was great and your employees are very friendly. I also like that your service department stays open late to get service after work.
"Great Service"
Everything was fast and easy. Very attentive. Great customer service! Problems were fixed right away. Definitely would recommend to everyone I know.
"Great Service"
As soon as I saw the car that I picked and drove it it felt so great being in it and then I knew for sure I needed this upgrade. Thank you all so much Universal City Nissan
"Amazing Vahe And His Sales Team Did A Wonderful "
01-19-2017
love vahe and the sales team did an amazing job, will buy again from here it was fast and easy.
"Great Service "
Very friendly and knowledgable. Loved the play area for the kids, came in handy. The salesmen and finance department took care of us in every way.
"Superb Service!"
Making things happen efficiently in a professional manner. They followed thru, answers my questions. I had no reason not to purchase the vehicle when I did.
"Great Service "
01-06-2017
Every one was really helpful and friendly they made us feel we were at home love their service will definitely recommend to friends and family.
"Buying Made Easy"
01-06-2017
My salesman Mark was very nice and easy to talk to. He didnt make me feel uncomfortable as I have felt at other dealerships. He was honest with me and made my decision for buy my car a good experience. I also really liked my finance manager Leslie. He was so nice and a joy to work with.
"A Lot Of Options For Cars, Great Service"
Understanding and bent over backwards to make this car easier to get without worries. it was my first car, so i felt great!
"Great Service "
01-04-2017
Nice and courteous service the service advisor eddy answered all my questions my car was ready on time I will back again
"Excellent Service"
12-30-2016
All the staff members there are always terrific and courteous. Alex and Laso were very pleasant to deal with and made for a comfortable purchase.
"Clean Facility"
12-30-2016
Friendly staff. Eddie worked with me to get my oil change done free of charge and set up my rewards points.
"Excellent Client Services"
12-22-2016
Sales Representative Mt Alexander (Alex), understands customer requirements quickly, and his personal attention towards client is remarkable. His manager Mr. Martin and Finance manager very friendly approach towards client, forcing me to recommend Universal to my close friends.
