"Great Deal At Autonation"

Very upfront with pricing and what they can do or dont do to make the deal happen. Great experience dealing with them!

"Feedback"

By far the best one Ive had so far. Really Nice people!!

"Service"

I had to get my car serviced at this dealership. It is a new Chevy Cruze still under warranty. My first issue was that the service guy was overbooked. My appointment was at 1030 and I got there 5 minutes early and he had 4 people waiting to talk to him. Once I got to him, he told me it would cost $145 just to diagnose it and the car was under warranty. They kept my car overnight and didnt offer me a loaner and told me that I needed to rent a car myself. Loaner cars was for special circumstances only. I had to keep calling to see if the car was ready, they said they would call me at a certain time gand never called. I called and they said the car was ready and they would send a car to pick me up by 1pm. He showed up at 130pm and the driver said they didnt inform him until 110pm that he needed to pick me up. Once I got to the dealership the car still wasnt ready, so I had to wait longer. The cashier got them to bring up my car because the manager was too busy to come out and tell me what was wrong with it. She told me it was covered under warranty and that she would email me my paperwork. I get a call 2 days later asking did I get my car back because he didnt see it on the lot and that I needed to pay a deductible. I informed him that it was covered under warranty and he said okay perfect Ill close out your file and email your paperwork. Today this day, I have not received any paperwork. The communication and organization in the service department at this dealership is horrible.

"Happy Customer"

great sales people, very friendly, great price on truck. finance process could have gone faster. only one guy in finance dept. nice guy, but needed some help

"Valencia Chevrolet"

Great service, cool people, Im a long time Autonation client, great staff and very helpfull.

"Buy New Car"

We had a communication over the ins and outs of the car buying. The approach is a learning point for one employee. The others where very empatic and helped in what ever the way they good. So This was a good experience to make clear what my car wishes are like.

"Auto Nation Chevrolet Valencia Review"

We bought an used car in January 13, 2017. We came to the dealership at around 7:00 p.m. and a sales rep that we made appointment with assisted us with the initial process of purchasing the car, after presenting us with a total price of the car we agreed to buy the car. It was pretty quick, then we were offered drink and asked to wait for the manager to finalized the purchase. He was assisting a customer and another customer was ahead of us, so we were the third customer. O boy!... to our surprise we have to wait till around 10:00 p.m. before we were called in, we were really restless (our home is 54 miles away). We didnt get out of the dealership till about 10:30 p.m. Since it was dark, we didnt realize that one of the win shield wiper is missing. I complained about it, fortunately they are willing to reimburse me for the wiper that I bought. It was really annoying.

"Terrible"

10-24-2016

Emailed the manager over a week ago and to this day still no response

"Service Needs Training"

Wife made appointment for oil change on 03 2500 diesel.was given $65 estimate. Billed $115 after done. Maria said she didnt know it took 10 quarts. If service advisors arent trained or capable why are they there. Called today was told mgr would call me. No call yet. Hard to believe $50 mistake in est. Havent found any goox chevy dealers yet.

"Very Inefficient Service "

I initially emailed the dealership to make sure that the car was still available. I communicated all week with the salesman who assured me that the car was available and understood that I was driving an hour from out of town to come and see it (at 38 weeks pregnant). We even started the financing process online. We waited a half hour for anyone to help us then waited another 15 minutes for them to locate the car only to be told that the car had sold. He could have checked on the availability of the car at anytime during the week and saved me 2 hours of my Saturday morning and babysitter time. This was a huge disappointment, I would never step foot in this facility again.

"Eric Cea ,service Consultant"

Eric Cea in the service department was extremely helpful and knowledgeable.He ,as he has always been, was a pleasure to deal with . He is informative,efficient,and friendly and will do his very best to make your visit to Auto Nation a pleasant experience.

"Great Experience "

Best experience I have ever had buying a car. Collin was the best.

"Great Service"

I brought my 2014 Silverado to be serviced and have the seat bottom inspected. It felt like the seat would shift when entering a driveway or turning a corner. It was not a recall on it but there was a service bulletin to add shims to it. It feels like it is fixed. And they did it quickly . They told me I wasnt going to get my truck until about 4:30 that afternoon I told him I needed my truck sooner I guess they jumped right on it because they call me in a half hour later and it was done. I was very happy with the quickness

"Wonderful Service And No Pressure!"

My experience was entirely satisfactory. The salesman was just wonderful and everyone at Autonation was great. They were kind, considerate and very helpful. I would recommend AutoNation of everyone.

"Quick Fix, Great Service"

Phillip really did a great job. He helped me check my Avalanche in, find the problem, and quickly fix it. Julie assisted when Phillip was on his day off, and helped immensely, as well. All of the personnel were terrific.

"2016 Volt"

Love the car.....its as advertised, easy to use, great mileage so far

"Volt Experience"

Great service!!! Very happy with the follow through and the information provided about my Volt.

"Great Service "

The customer service was amazing. The sales rep and managers were very helpful.

"Great Sales Team/ Not Great Service Team"

I would definitely refer the sales and finance team to friends - we thought they all did a great job. Unfortunately, can not say the same for the service dept. - we went to the service dept after an AutoNation employee referred us to the dept -? We had questions - and we felt we disturbed the 6 employees who were in a circle talking and the service employees were not helpful. Also, when we p/u the truck after a permacote appt. we were given a dirty truck - when asked if they could clean it, it took an hour and we still were delivered a dirty truck. As a manager in my field of employment, this level of service would be unacceptable.

"Parts Mgr"

parts were in stock and avalible when I arrived at the dealership. I was treated above my expectations

"Good Process "

The deal was direct and easy. The car was cleaned and ready to go. Finance took a long time to get going, as there was someone in front of us who apparently couldnt make up their mind. I would have hoped to have someone else available, but chevy did a good job keeping us entertained while we waited.

"Great Service "

They took the time to show me the 2 cars I had in mind and worked with me on making a decision even tho I was the one taking forever making the decision I just wanted to make sure I was happy when walking out the door

"Great Staff"

I usually hate the car dealer experience but Autonation Chevorlet was pain less thanks to Lexi Anaya she was very polite and courteous she worked hard to get the answers for us we needed, her attitude is what brought me back after talking with other dealers. Also the fair price we received for our trade in. Hope now the service we receive if we need it in the future will be the same for our new vehicle.

"Great Service And Very Professional."

I was so impressed with how I was treated and how fast my vehicle was fixed. Phillip Salas was courteous and very professional. I will continue to bring my car here for service. Thanks for your help Phillip!

"Friendly And Eager To Help You"

Sandy goes above and beyond your expectations. She truely cares about her clients.

"Review Of Valencia Autonation Chevrolet"

Let me start by saying that I have bought 5 cars & trucks over the years from the Valencia AutoNation Chevrolet dealership & I cant remember a better car buying experience than this time. It was refreshing to not be pressured or pounced on by a salesman the second I stepped onto the lot. The sales consultant, Mani Benavidez who helped me, knew more about the truck I was interested in buying than I expected. Mani really took the time to show me all the features about the 2016 Colorado I purchased. He was one of the best informed sales consultants that I have ever dealt with. I cant say when I plan on buying another vehicle, but the Valencia AutoNation Chevrolet dealership will be my first stop when I do!

"Amazing Customer Service"

We walked in only looking around. Rodin McNerney approached me very kindly and with great enthusiasm. He was very friendly and knowledgeable on the cars in the lot. He showed me the camaros, test drove with me and i loved them! He was very helpful and will definitely be referring family and friends to him and chevrolet

"Friendly Team"

Team was friendly and accomodating. Felt that my needs were heard and met.

"Eric Cea - Outstanding Service Rep"

Eric Cea was the service department rep that I worked with on this appointment. I appreciate the excellent customer service experience that he delivered as well as his professionalism. He is an outstanding representative for the dealership. I plan to call him directly for all of our future dealership needs. Thank you!

"Program Director For A Medical Clinic"

This was our first time at your location .I made my appointment over the phone . When we arrived...we did not have to wait. We were taken care of right away. Eric took great care of us! His follow-up and follow through is a nice change. To be treated like we mattered. Customer service is alive and well... We will tell everyone to go to Auto Nation @ Creekside in Valencia.

"Great Services And Friendly Staff"

I have been a resident in the Santa Clarita Valley for 24 years. My new Silverado is my third vehicle purchased from Autonation Chevrolet Valencia and I am still extremely satisfied. Danny and Percy were professional and knowledgeable, I would recommend them and have to family, friends, and co-workers. Thank you and see you soon!

"President"

I believe a few bolts on the transmission were left loose but the problem was fixed promptly after notifying the dealership.

"Almond Plant Manager"

I had been shopping for the truck localy for over a week. The local dealerships and even some on the outer areas took too long to respond. I like to move and get things done. Once I placed the call to Teris i was hit with emails and calls trying to make the deal right then. Amazing service. The day Teris was out sick Randy the Sales Manager picked right up where Teris left off and finished the deal. Seamless exchange.

"Almond Plant Manager"

I had been shopping for the truck localy for over a week. The local dealerships and even some on the outer areas took too long to respond. I like to move and get things done. Once I placed the call to Teris i was hit with emails and calls trying to make the deal right then. Amazing service. The day Teris was out sick Randy the Sales Manager picked right up where Teris left off and finished the deal. Seamless exchange.

"Greatest Expirance "

12-01-2015

I had the best expirance with auto nation the sale man that help me worked really hard he went out of his way to get what I was looking for

"Great Service"

12-01-2015

The experience was very pleasant and easy. I would consider this dealership for future car needs

"In And Out Easy"

12-01-2015

Easy in and easy out. Great customer service with advisor Maria Lindsey. For a busy place wasnt too badly unorganized.

"Friendly Staff"

Our salesman Tim Leary was a pleasure to deal with unlike experiences weve had in the past and we wouldnt hesitate recommending him to a friend or family member. Jennifer in the finance department was very friendly and accommodating and made us feel comfortable.

"Customer"

Mike Seilheim was superb. He delivered what I expected from a consummate professional.

"Great Shopping Experience"

Brandon made it simple and worry for me that is why I chose to drive to Valencia to purchase from him even though I had a friend who works at av chevy and said he would beat anyones price for me. I liked brandons follow up and communication with me.

"Review"

Had a great experience. Expected to buy a used car ended up getting a new one because they were able to work with me so well.

"Great Dealership!!"

Tim Leary and Mark genuinely helped me get a new car. I had previously bought a 2015 Chevrolet Spark from another dealer unfortunately a tree fell on it and total wrecked my car. My insurance paid me back to buy a new one but my previous dealer could not give me a good deal so I scouted for new dealerships. Thankfully a friend recommended me to Chevrolet Valencia. I just came in without an appointment and we were quickly accomodated by Tim and Mark. I told them my story and without hesistation they offered me a good deal on a new Chevrolet Spark. They made my auto buying experience smooth and hassle free. I greatly reccomend them for their service. Kudos Chevrolet Valencia! *I generally have good experience with Chevrolet dealerships. This is not a paid advertisement, justa genuine feedback from a happy client.

"Great Salesman And Enjoyable Experience "

Manni was a great salesman he made the car buying enjoyable and easy. He went the extra mile to make me happy and ensure that I got everything that I was looking for. The only thing I could say poorly about the experience was that the financing process could have been better I had to go back two additional times to make all the paperwork right Im an easy going person but for others it might have been a negative experience for them to come back.

"Great "

I had a great experience at the dealer and I would recommend it to my friends and family

"Great Service All Around "

Great service, great place, treat you like family.

"Great Service Experience"

I found the service staff at AutoNation in Valencia to be great. Easy to deal with, and made for a smooth process when having my truck serviced. It was also helpful that they provided complimentary shuttle service to and from my home, so I did not have to wait around at the dealership.

"Great Deal And Out Of There In Under An Hour!"

Zuleima and Dillion were awesome! They beat the pants off the deal one of the other dealers was offering and the whole buying process took less than an hour which I think is some kind of world record! They were also diligent in helping me resolve a minor issue with my car after the sale by calling GM on my behalf instead of just handing me off to the service dept. The car is awesome and I am amazed at how far Chevy has come in the past few years. Great job all around!

"Great Service"

The employees at the dealership are absolutely incredible; they are knowledgeable, courteous, understanding, and cheerful. AutoNation has done a wonderful selecting such a great team!

"Great Service"

They take the time and proper care of my car everytime. I wouldnt go anywhere else

"Great Overall Experience Clean Facilities"

Everyone was very helpful and the car buying experience was excellent